Professional Documents
Culture Documents
Transition Phases
Transition Phases
TABLE OF CONTENTS
SafeHaven Program Overview . . . . . .1
Vietnam: Its Time Has Come . . . . . . .2
Offshore Services . . . . . . . . . . . . . . . . . .3
Offshore Skills . . . . . . . . . . . . . . . . . . . . .4
SafeHaven Migration Approach . . . ..5
The Five Phases of Migration . . . . . . .6
Due Diligence . . . . . . . . . . . . . . . . . . . . .7
Planning . . . . . . . . . . . . . . . . . . . . . . . . . ..8
Preparation . . . . . . . . . . . . . . . . . . . . . . .8
Transition . . . . . . . . . . . . . . . . . . . . . . . . .9
Transformation . . . . . . . . . . . . . . . . . . . .9
Knowledge Transfer . . . . . . . . . . . . . .10
Offshore Health Check . . . . . . . . . . . .11
Welcome to Safety.
Adventure has its place, but not in your offshore technology
strategy. As you work to achieve greater IT efficiency and expand
your resources through offshoring, you are also seeking a safe
haven from the many storms that can affect the marketplace
from economic crises and political unrest to business corruption
and talent shortages.
Harvey Nash has spent roughly 10 years cultivating two world-class
offshore safe havens in Vietnam, a country that has become one
of the decades greatest economic development success stories,
a land of growing innovation and the home to a young, rapidly
expanding and technically gifted workforce.
Together, Harvey Nash and Vietnam offer a secure, experienced
and proven offshore solution in a world of uncertainty. Our
SafeHaven program, outlined in detail in this article, offers
businesses with struggling offshore projects and partnerships
a safe, secure and successful migration to a Harvey Nash
Offshore Center of Excellence. I invite you to read, learn and
get to know Harvey Nash Offshore and our SafeHaven program.
Sincerely,
Anna Frazzetto
VP of Technology Solutions
Harvey Nash USA
The Economy
Second fastest GDP growth in Southeast Asia (China is first
in this category)
One of the fastest growing economies in the world with an
economic growth rate that has exceeded 8% GDP over the
previous three years and is predicted to hit 7-7.5% in 2009
Major foreign investors include HSBC, Prudential, Microsoft,
Intel and IBM
Talent Resources
Over 90,000 IT graduates in Vietnam growing by
approximately 9,000 each year
Low turnover rates averaging less than 10%
A large segment of the population speaks both Vietnamese
and English
13th most populous country in the world, expected to reach
90 million by 2010
Industry Recognition
Ranked #5 on PricewaterhouseCoopers 2007 and 2008 top
20 emerging markets list (EM20)
Ho Chi Minh City ranked #4 in Business Weeks Top
Emerging Outsourcing Cities
Ho Chi Minh City ranked #4 in the Global Services-Tholons
Study of the worlds Top 50 Emerging Outsourcing Cities
Hanoi ranked #12 in the Global Services-Tholons Study of the
worlds Top 50 Emerging Outsourcing Cities
World Bank recently described Vietnam as one of the best
performing developing economies in the world
94% male and 87% female literacy rates (one of the highest in
the world)
Unemployment: 5.1%
Application Management
The support, maintenance and enhancement
of existing applications to support business at
agreed service levels.
Software Product Development & Support
Aimed at Independent Software Vendors, this
service line provides development, maintenance
and enhancement of a third party's product(s) to
published roadmaps and defined service levels.
Testing Services
Our QA center provides a full testing service that
covers system, user acceptance, regression, load
and stress testing. We are able to offer the latest
best practices, automated tools and techniques.
Harvey Nash delivers either discrete projects and
services or dedicated development teams that
operate under the control of our clients.
Consultancy
We assess your processes, organization,
methods or tools and provide evidence-based
recommendations, which are catalysts for speedy
and effective transformational change.
Database Environments,
Query Languages & Reports
SDLC Approaches
Waterfall
Agile (Scrum and XP)
RUP
Operating Systems
Development Platforms,
Languages & Technologies
Microsoft
- .NET Framework 1.0, 1.1, 2.0, 3.0, 3.5
- C#
- ASP.NET, ASP, VB Script
- VB.NET, Visual Basic
- Enterprise Library
- Visual C++ / MFC / ATL / STL
- SharePoint, BizTalk
Java
- J2EE, JSP, Servlets,
- JDBC, JMS, RMI, JNDI, EJB
Web Technologies
- HTML, CSS, JavaScript,
- Ajax, DHTML
- XML, XSL/XSLT
Web Services and Message-Oriented Middleware
- SOAP, REST
- Windows Communication Foundation (WCF)
- Microsoft Message Queuing (MSMQ)
- Java Web Services (JWSDP and WSIT)
- TIBCO (Message Broker, RV, RVTX)
- IBM WebSphere MQ (MQSeries)
Other Development Environments and Technologies
- C, C++
- PHP
- Perl
- Python
- Progress 4GL / ABL, OpenEdge DBMS
- WAP, GPRS
Domain Expertise
Application Integration
B2B and B2C
Ecommerce solutions
Banking Management Systems
Content Management and Web Portals
Customer Relationship Management Systems
Financial Management Systems
General Insurance
Human Resource Management System
Life and Pensions
Management Information Systems
Online Training Management
Private Medical Insurance
Supply Chain Management
Telecom
Third Party Software Development and Maintenance
Wireless Applications and Mobile Internet
Dependable Governance
We stay visibly on course, on time and within budget through
an effective balance of...
Activities
The heart of our process is a systematic, qualitative and
quantitative audit that allows us to produce an authoritative
inventory of the scope, status and performance of your
CMO. The audit is comprehensive and covers current
arrangements for:
Services outsourced.
Demand management, e.g. project justification, configuration
control and fault reporting.
Portfolio management, e.g. business activity.
Modeling, prioritization of requirements and change control.
Program and project management, e.g. use of PRINCE2,
PMBOK or Scrum.
Documentation management, e.g. systems, code, procedures,
contracts and policies.
Resource management, e.g. staff development, utilization
and profiles.
Financial management, e.g. accounting, regulatory
compliance and budgeting data about the costs of projects.
Asset management, e.g. software licensing and infrastructure
e.g. language, database, OS and hardware platform(s).
Development and design processes, e.g. SDLC, architecture,
database and system.
Performance monitoring, e.g. transaction and data volumetric,
Service Level Agreements (SLAs), Critical Success Factors
(CSFs) and Key Performance Indicators (KPIs).
Client SWOT (strengths, weaknesses, opportunities and
threats) analysis of services and systems.
The other key tasks in due diligence are a joint risk assessment
to identify, mitigate and manage areas of high risk, and the
production of a draft Desired Mode of Operation (DMO) Report,
which begins to define the improvements to be achieved, new
SLAs, etc.
Deliverables
Statement of Work - the scope, pricing, delivery and
management of all included services.
CMO Report - the audit results baseline to be included
in the contract.
Draft DMO Report - our first cut assessment of obvious
improvements including SLAs.
Proposal including sizing and costing of the transition
and ongoing support projects.
Draft Project & Quality Plan for the transition project.
PLANNING PHASE
PREPARATION PHASE
Purpose
Purpose
Activities
This phase is very intensive and focused so we can reach critical
agreements as quickly as practicable. Key tasks are to:
Activities
Deliverables
Deliverables
Full transition framework ready to roll.
Communication Plan.
Contract Implementation Plan.
TRANSITION PHASE
TRANSFORMATION PHASE
Purpose
Purpose
Activities
Activities
At the end of this phase the CMO will have been migrated fully
to Harvey Nash and an agreed set of quick wins implemented.
A number of tasks are involved:
Transfer of the CMO without any change.
Establish a stable platform by a short period running as is
with no change to functionality, agreed SLAs, etc.
Deliverables
Deliverables
DMO Transformation Report comparing actual and planned
achievements, focusing particularly on realization of
business benefits.
(Ongoing) SLA, CSF and KPI Performance Reports.
KNOWLEDGE TRANSFER
We have all the technical expertise to support you but will
need to develop a thorough understanding of your specific
domain before we can assume full responsibility. We have
many vertical market skills but may need to build or
strengthen skills to meet your needs.
We achieve this by an effective mix of training, research,
meetings and early value-adding delivery work. The whole
program of work is set out in a Knowledge Transfer Plan
created jointly during the Planning Phase.
Induction Training
The ideal first step is for our team to attend the same general
induction training as your new employees. This aligns our team
members with your organizations history, values, culture,
structure, personalities, goals and priorities. Any special
induction modules for IT new starts as well as any relevant
technical development courses should be attended as well.
We can attend scheduled events with other new starters or
sessions specifically for our team. These activities are normally
completed during the Planning Phase.
Familiarization Research
We obtain copies of all relevant documentation (applications,
methods, standards, code, etc.), typically as part of our Due
Diligence investigations. These are analyzed and an individual
familiarization program is developed for each team role to
ensure everyone has read and assimilated all appropriate
documentation.
Value-Added Delivery
Formal transfer of full contractual responsibility for support,
maintenance and development occurs in the Transition Phase.
However, we seek to begin picking up this work as quickly as
possible in the Preparation Phase because experience confirms
that real work is by far the most effective way to test, cement
and enhance our growing knowledge and capabilities.
Our preferred way to work quickly into the heart of a system
and its code is to adopt responsibility for testing, but there
are many other suitable tasks. They will often be the types of
projects that rarely get to the top of your priority lists, but they
are usually cost justified and often very well received by the
business and/or IT community:
Implementing carefully selected change requests.
Fixing bugs with localized impact.
Reverse engineering documentation.
Undertaking specialist reviews.
Completing technical transformations.
Delivering Wiki functionality.
Providing functional and non-functional improvements
for loosely coupled/fairly self-contained enhancements.
Validation Meetings
Open Communications
If you have mainly 1s and 2s, you can probably fix those by yourself, but feel free to give us a call. Well happily spend some time
talking over your plans and theres no charge!
If your scores are a mix of 2s, 3s and maybe a 4, things are not too bad, but there are danger signals. Why dont we talk your
situation over. It wont cost you anything, and we probably have some good solutions you can consider.
If you have a few 4s and 5s, you have some very specific challenges. We know how to fix them.
If you scored mainly 4s and 5s, then you need to take effective corrective action and soon. We can help and fast.
To analyze your offshore health, please call Anna Frazzetto our VP of Technology Solutions at 201-914-2388
or e-mail Anna.Frazzetto@harveynash.com
Contact Us
For more information on Harvey Nash Software Services, please contact us:
New Jersey Office
1680 Rte 23 North, Suite 300
Wayne, NJ 07470
Tel: +1 (201) 914-2388
Fax: +1 (973) 696-3985
E-mail: Anna.Frazzetto@harveynash.com
Illinois Office
415 North LaSalle Street, Suite 415
Chicago, IL 60654, USA
Tel: +1 (312) 543-7314
Fax: +1 (312) 527-4090
E-mail: Jane.Gilligan@harveynash.com
Connecticut Office
1 Corporate Drive, Suite 522
Shelton, CT 06484, USA
Tel: +1 (203) 925-3334
Fax: +1 (203) 225-0560
E-mail: Aleida.Brown@harveynash.com
www.harveynashusa.com