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  • Standard Phrases For Letters and Emails

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    The document provides standard phrases and templates for writing business letters and emails. It lists common greetings, ways to reference previous correspondence or conversations, phrases for introducing the purpose or reason for writing, ways to make requests or provide information, phrases for agreeing or declining requests, ways to give bad news or close correspondence, and standard salutations. It also provides a sample letter using these phrases with typical formatting and structure. The sample letter confirms non-payment for an order, requests payment, and notes an enclosed invoice.

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    Standard pharases for letter and email wirnitng.

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    Standard+Phrases+for+Letters+and+Emails

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    The document provides standard phrases and templates for writing business letters and emails. It lists common greetings, ways to reference previous correspondence or conversations, phrases for introducing the purpose or reason for writing, ways to make requests or provide information, phrases for agreeing or declining requests, ways to give bad news or close correspondence, and standard salutations. It also provides a sample letter using these phrases with typical formatting and structure. The sample letter confirms non-payment for an order, requests payment, and notes an enclosed invoice.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    96 views2 pages

    Standard Phrases For Letters and Emails

    Uploaded by

    rajakhurshed7185
    The document provides standard phrases and templates for writing business letters and emails. It lists common greetings, ways to reference previous correspondence or conversations, phrases for introducing the purpose or reason for writing, ways to make requests or provide information, phrases for agreeing or declining requests, ways to give bad news or close correspondence, and standard salutations. It also provides a sample letter using these phrases with typical formatting and structure. The sample letter confirms non-payment for an order, requests payment, and notes an enclosed invoice.

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    of 2

    Writing Skills Series

    Standard Phrases for Letters and E-mails


    The basics of good business letter writing are easy to learn.
    By using standard phrases usually found in business letters and e-mails, you can give your
    English business correspondence a professional tone. These phrases can be used to frame
    and introduce the content of business letters. Here are some phrases typically used in
    business letters and e-mails.
    Greeting

    Making reference

    Dear Sir or Madam, (use if you don't know

    who you are writing to)

    Dear Dr / Mr / Mrs / Miss / Ms Smith, (use if

    you know who you are writing to and if you


    have a formal relationship IMPORTANT use
    Ms for women unless asked to use Mrs or
    Miss)

    With reference to your letter of 21 March /


    your phone call today, ...
    Thank you for your letter of 21 March.
    Further to our telephone conversation, ...

    Dear Jane, (use if the person is a close

    business contact or friend)

    Giving the reason for writing

    Making requests
    Could you (possibly) ...?

    I am writing to enquire about / apologise for


    / confirm / request ...

    I would be grateful if you could


    I would appreciate it if you could ...
    Would you mind ...?

    Agreeing to requests

    Giving bad news

    I would be delighted to ...

    Unfortunately, ...

    I would be pleased to ...

    I am afraid that ...

    Enclosing/Attaching documents
    I am enclosing/attaching ...
    Please find enclosed/attached ...
    Enclosed/Attached you will find ...

    Reference to future contact


    I look forward to hearing from you soon.
    I look forward to meeting you next week.
    Im looking forward to seeing you next
    Thursday.

    Closing remarks

    Finishing salutation

    Please contact us again if we can help in any


    way / there are any problems / you have any
    questions.

    Yours faithfully, (if you don't know the name

    Should you have any further


    questions/queries, please do not hesitate to
    contact us.
    If you need any further information, please
    contact us again.

    of the person you're writing to)


    Yours sincerely, (if you know the name of
    the person you're writing to)
    Best wishes, (if the person is a close
    business contact or friend)
    Best regards, (if the person is a close
    business contact or friend)

    GnosisLearning, 2008

    Writing Skills Series

    Sample Letter
    Here is a sample letter using a typical layout and some of the phrases given above:

    Nuts and Bolts


    24 High Street
    Whitby
    23 August 2007
    Fred Benn
    The Bolt Shop
    456 Back Street
    Rockville
    RE: Bolt Order No. 154/24/0X
    Dear Mr Benn*
    With reference to our telephone conversation today, I am writing to confirm that we
    have not yet received payment for the above order.
    Please find enclosed a copy of the proforma invoice for this order.
    We would be grateful if you could make payment as soon as possible.
    Should you have any questions, please do not hesitate to contact us.
    Yours sincerely
    Kenneth Bran
    Director of Nuts and Bolts
    Enc. **

    * We never write Dear Mr Fred Benn


    ** Indicates that something else has been enclosed with the letter.

    GnosisLearning, 2008

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