4.

0 INDTRODUCTION

Operation management is process of produce output through the transformation

process. The operation process comprises three main components. There are business input,
transformation system and output.
Business input is refers to all resources required to produce a particular output.
Examples of input are raw materials, machines and equipment. The transformation system
refers to the activities involved in transforming input into output. Among others, the
processing system involves planning of raw materials, designs of operational process,
planning of floor layout and distributing. Output refers to the end product created as the result
of the transformation process. Business output can be categorized into either products or
services. As input is transformed into output, it acquires added value, whereby the value of
the output is higher than the total input value.
Our purpose focus in operational plan is to ensure our Missy Murukku that we
produce is high quality to fulfil our customer needs and wants. It also to recognize and list
down all the materials needed to effort by making some arrangement for the quantity and
quality of material needed and recognized supplier.

Page | 1

4.1 OPERATION PROCESS

Our business operation starts from 9.00am 6.00pm. We picked this time as it is the
appropriate time for any company or business to start and close their business daily.
They are our operation time.
Tuesday Sunday: 9.00am 1.00pm
: 2.00pm 6.00pm
Monday: Holiday

Page | 2

4.2 PROCESS PLANING/ OPERATION FLOE CHART

(ORGINAL MURUKKU)
4.2.1 Representation of the operation flow
Mixed with rice powder, planta, coconut milk and some salt

Peel into murukku shape

The murukku is fried in a medium heated oil

After the fried, rest the murukku from 5 to 10 minutes

The murukku must be checked first

The small packaging has been used for packing the murukku around 300g

The murukku is distributing

(SPICY MURUKKU)
4.2.2. Representation of the operation flow
Page | 3

Mixed with rice power, planta, coconut milk, chili powder and some salt

Peel into murukku shape

The murukku is fried in a medium heated oil

After the fried, rest the murukku from 5 to 10 minutes

The murukku must be checked first

The small packaging has been used for packing the murukku around 300g

The murukku is distributing

(CHOCOLATE MURUKKU)
4.2.3 Representation of the operation flow
Mixed with rice powder, planta, coconut and some salt

Peel into murukku shape

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The murukku is fried in a medium heated oil

After the fried, rest the murukku from 5 to 10 minutes

Dip into chocolate

The murukku is drying

The murukku must be checked first

The small packaging has been used for packing the murukku around 300g

The murukku is distributing

4.2.4 Activity chart for Missy Murukku

ORGINAL (MISSY MURUKKU)

Measure and mix the rice powder,

coconut milk, planta and some salt
Checked the mixing

Put mixing into murukku

making machine and peel
into shape

Fried the murukku

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After the fried, rest the

murukku 5 to 10 minutes

Checked the quality of

packing
Packs murukku into packing

Packages are put into boxes

Keep box in store

Distributing

4.2.5 Activity chart for Missy Murukku

SPICY (MISSY MURUKKU)

Measure and mix rice powder, planta,

chilli powder and some salt

Put mixing into murukku

Checked the mixing

making machine and peel

into shape

Fried the murukku

After the fried, rest the

murukku 5 to 10 minutes

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Checked the quality of

packing
Packs murukku into
packages
Packages are put into box

Keep box in store

Distributing

4.2.6 Activity chart for Missy Murukku

Measure and mix the rice powder, planta,
(CHOCOLATE MURUKKU)

Put mixing into murukku

coconut milk, and some salt

Checked the mixing

making machine and peel

into shape

Fried the murukku

After the fried, rest the

murukku 5 to 10 minits
Page | 7

Dip into chocolate

Drying the murukku

Checked the quality of

packing
Packs murukku into packages

Packages are put into boxes

Keep in store room

Distributing

4.2.6 Flow chart conventional symbol

SYMBOL

ACTIVITY

DESCRIPTION

Operation

Material are being processed of planning

Inspection

Inspect the quality of murukku and packing.

Store
Distributing

Keep in store
Distributing the murukku

Page | 8

4.3 CAPACITY PLANING

The capacity of any production operation refers to the amount of output that can be produced
within a specified time. Capacity planning is a method to calculate machinery requirement and
production demand based on sales murukku packets.
The daily produce rate is:

NO

ITEMS

1.

Missy Murukku

2.

(Original)
Missy Murukku

3.

(Spicy)
Missy Murukku
(Chocolate)

AVEREGE SALES

PRICE PER

NUMBER OF

PACKETS PER

PACKETS

OUTPUT PER

MONTH
30packets

RM 3.20

MONTH
30/3.20

RM 3.50

= 9.38
25/3.50

RM 3.80

= 7.14
35/3.80

25packets
35packets

= 9.21

Page | 9

If the number of working day per month 24 days, then the amount of output to be produced per
day is:
NO ITEMS

NUMBER OF PACKETS

1.

Missy Murukku

OUTPUT PER DAY

9.38/24

2.

(Original)
Missy Murukku

= 0.391per day
7.14/24

3.

(Spicy)
Missy Murukku

= 0.298 day
9.21 /24

(Chocolate)

= 0.384per day

If one works can produce 25 packets in 1 hour, then works standard produce time per packets
is:
NO

ITEMS

STANDARD PRODUCE

1.

Missy Murukku

TIME PER PACKETS

1hour/25

2.

(Original)
Missy Murukku

= 0.04hour
1hour/25

3.

(Spicy)
Missy Muruuku

= 0.04hour
1hour/25

(Chocolate)

= 0.04hour

Therefor the number of works required is:

NO ITEMS
1.
Missy Murukku

NUMBER OF WORKS REQUIRED

(0.391/9hour) x 0.04hour

2.

(Original)
Missy Murukku

= 1.74workers
(0.298/9hour) x 0.04hour

3.

(Spicy)
Missy Murukku

= 1.32workers
(0.384/9hour) x 0.04hour

(Chocolate)

= 1.71workers
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TOTAL WORKS: 1.74 + 1.32 + 1.71

= 4.77workers

Finally, the business needs 4 workers.

4.4 MATERIAL REQUIREMENT

4.4.1 Below is table of material requirement
NO
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

MATERIAL
Rice Powder
Bengal Gram Flour
Chickpea Flour
Wheat Flour
Ajwan Sesame Seed
Cumin Seed
Chili Powder
Salt
Planta
Chocolate
Coconut Milk
TOTAL

QUANTITY
20kg
20kg
20kg
20kg
10g
10g
5packet
3packet
10kg
5packet
3litter

PRICE (RM)
RM 3.00 (1kg)
RM 2.80 (1kg)
RM 2.50 (1kg)
RM 2.80 (1kg)
RM 1.50 (1g)
RM 1.50 (1g)
RM 2.70 (1packet)
RM 1.00 (1packet)
RM 4.80 (1kg)
RM 5.50 (1packet)
RM 2.10 (1 litter)

TOTAL PRICE
RM 60.00
RM 56.00
RM 50.00
RM 56.00
RM 15.00
RM 15.00
RM 13.50
RM 3.00
RM 48.00
RM 27.50
RM 6.30
RM 350.30

Page | 11

4.4.2 Below is table of material requirement for monthly

MATERIAL

QUANTITY

SAFETY TOTAL
STOCK

Rice Power
Bengal Gram

50kg
50kg

PRICE

TOTAL

MATERIAL

PRICE

20kg

REQUIREMENT
70kg
RM 3.00

RM 210.00

20kg

70kg

(1kg)
RM 2.80

RM 196.00
RM 175.00

Flour
Chickpea Flour

50kg

20kg

70kg

(1kg)
RM 2.50

Wheat Flour

50kg

20kg

70kg

(1kg)
RM 2.80

RM 196.00

Ajwan Sesame

30g

10g

40g

(1kg)
RM 1.50

RM 60.00

40g

(1g)
RM 1.50

RM 60.00
RM 27.00

Seed
Cumin Seed

30g

10g

Chili Powder

7packet

3packet

10packet

(1g)
RM 2.70

Salt

6packet

2packet

8packet

(1pac)
RM 1.00

RM 8.00

40kg

20kg

60kg

(1pac)
RM 4.80

RM 288.00

10packet

(1kg)
RM 5.50

RM 55.00

9litter

(1pac)
RM 2.10

RM 18.90

Planta
Chocolate
Coconut Milk

8packet
6litter

2packet
3litter

(1litter)
TOTAL

RM1293.90

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4.5 LIST OF MACHINES AND EQUIPMENT

4.5.1 List of machine and equipment
NO ITEM

PRICE / UNIT QUANTITY TOTAL PRICE

(RM)

1.
2.
3.
4.
5.
6.

EQUIRMENT
Flour Kneader
Frying Machine
Murukku Making Machine
Packing Machine
Air Condition
Other
TOTAL

RM 848.00
RM 1000.00
RM 900.00
RM550.00
RM 1200.00

2
3
2
1
2

RM 1696.00
RM 3000.00
RM 1800.00
RM 550.00
RM 2400.00
RM 700.00
RM 10146.00

4.5.2 List of Furniture

NO ITEM

QUANTITY

PRICE / UNIT TOTAL PRICE

(RM)

1.
2.
3.
4.

FURNITURE
Desk
Rack
Chair
Others
TOTAL

2
5
6

RM 47.00
RM 135.00
RM 23.00

RM 94.00
RM 675.00
RM 138.00
RM 100
RM 1007.00

4.6 LAYOUT PLAN OF OPERATION AREA / FACTORY

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4.6.1 Layout Plan on Operation Area

PEEL INTO SHAPE
EMERGENCY

DIP INTO CHOCOLATE

FLOUR MIXING AREA

DOOR

FRYING
DRYING

PACKING
AREA

STORE
ROOM

KITCHEN

ROOM
HALL

30 FEET

OFFICE

BATHROOM

MAIN DOOR

30 FEET

DOOR
CHAIRS
DESK
TELEVISYEN
SOFA

4.6.2 Location Plan

Page | 14

No 219, Jalan Tun Sambathan, Brickflied,

Wilayah Persekutuan, 50470 Kuala
Lumpur

4.7 OPERATION OVERHEAD

Page | 15

4.7.1 Below is the operation overhead

N

POSITION

NO. OF

MONTHLY

SOCSO

(11%)

(5%)

TOTAL

EMPLOYEE

1.

Store

(RM)
1

RM 900

RM 99.00

RM 45.00

RM1044.00

2.

Keeper
Van Driver

RM 900

RM99.00

RM 45.00

RM1044.00

3.

Workers

4 X RM 900

RM 99.00

RM 45.00

RM3744.00

= RM 3600
RM 5200

RM297

RM135

RM5832.00

TOTAL

SALARY

EPF

4.7.2 Below is the operation overhead

N

ITEM

AMOUNT PER MONTH (RM)

O
1.

Utility (electricity and water)

RM 500.00

2.

Maintenance of Machinery

RM 150.00

3.

Indirect Material

RM 350.00

TOTAL

RM 1000.00

4.8 OPERATION BUDGET

4.8.1 Operation Budget
FIXED

MONTHLY

OTHER

TOTAL
Page | 16

ITEM

ASSETS

EXPENSES

EXPENSES

(RM)

(RM)

(RM)

(RM)

Fixed Assets
Machine and

RM 10146.00

RM 10146.00

Requirement
Furniture

RM 1007.00

RM 1007.00

Monthly
Expanses
Raw Materials

RM 1293.00

RM 1293.00

Salary, EPF,

RM5832.00

RM 5832.00

SOSCO
Other
Expenses
Deposit for

RM 1500.00

RM 1500.00

utility
Factory

RM 2000.00

RM 2000.00

RM 3500.00

RM 21778.00

Renovation
TOTAL

RM 11153.00

RM 7125.00

4.9 IMPLEMENTATION SCHEDULE

4.9 Implementation schedule
ACTIVITIES
Incorporation of business
Application for license and
premise
Searching for business

DEADLINE
JANUARY FEBRUARY
MARCH - APRIL

DURATIONS
2 months
2 months

MAY

1 month
Page | 17

premise
Renovation of premise
Procurement of machine and
raw material
Recruitment of labours
Installation of machines

JUNE AUGUST
SEPTEMBER - OCTOBOR

3 months
2 months

NOVEMBER
DICEMBER

1 month
1 months

Page | 18