QUESTIONNAIRE

1.

Respondent Name ..

2.

Firm Name and Address

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3.

Email.

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Mobile/Phone No. .

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6.

Size of the Industry

a. Micro
b. Small
c. Medium
d. Large

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Annual Turnover in terms of lakhs per annum

a. Below-Rs 1lakh
b. Rs 1 lakh to 10 lakh
c. Rs 10 lakh to Rs 100 lakhs
d. 100 lakhs and above

7. Variety of product you are dealing with?

a) Alloy Steel [ ]
b) Stainless Steel [ ]
c) Nickel Alloy [ ]
d) Valves
[ ]
e) Pumps
[ ]
8. How long you have been the customer of ACPL?
a) Less than six Months
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b) 6 months-1 years
[
c) 1-2 year
[
d) 2 Year and above
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9. Frequency of purchase?
a) Regular [ ]
c) Per Month [ ]
d) 6 months and above [

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b) per week
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d) per 6 months [ ]
]

10. If not regular please specify the reason,

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11. How do you come to know about the ACPL?
a) Through website
[ ]
b) Advertisement
[ ]
c) Industrial journals
[ ]
d) Sales Representatives
[ ]
e) If others please specify ____________________________
12. How do you place the order?
a) Over Phone
b) Through Fax
c) Through E-mail
d) Through Post

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13. How do you procure products of ACPL?

a) Direct procurement
[ ]
b) Tender process
[ ]
c) Agents
[ ]
d) Distributors
[ ]
14. Specify the time consumed by ACPL to respond to your request for a quote?
a) 0 to 1 day
[ ]
b) 2 to 4 days
[ ]
c) 5 days and above
[ ]
d) Exact time bound if any please specify ______________

15. Please indicate the your degree of your satisfaction of Different Products of ACPL, under
following criteria

Fully
Satisfied
Average
Dissatisfied
Fully
Satisfied
Dissatisfied
Note: Please indicate your response by a tick () mark to the following statements
Product Attributes
1
2
3
4
5
a) Consistency of Product quality
b) Delivery performance
c) Level of responsiveness in fulfilling the order
d) Price
e) Service
f) Technical competence of the key personnel
g) Accessibility of key personnel
h) Communication facility
i) Consistency of the product quality from order to order
j) Sincere interest in solving Problem
k) Behavior of employees of company instills confidence
l) Preventive actions taken by Company for defective products
m) Pattern maintenance and preservation
n) Time taken for the New product development
o) Implementation of suggestion (or) modifications
p) Frequency of interaction
q) Documentation process
r) Surface finish of casting
s) Dimensional aspects
t) Physical properties
16. What is your perception about price and quality of ACPL?
.

17. Was the product delivered to you between time frame?

a. Yes
[ ]
b. No
[ ]
If No, ( Specified the delay timings)
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18. Is ACPL customer focused?

a. Yes
b. No
c. Dont know

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19. Is ACPL a well-managed organization?

a. Yes
b. No
c. Dont know

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20. How likely are you to recommend products of ACPL to others?

a. Very likely
b. Somewhat likely
c. Not at all likely
d. Don't Know

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a) If no, why?
a) Low quality
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b) Not satisfied
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c) Inconvenient of service
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d) Others (Specify)
21. Please give your suggestions for the overall improvement on service/product offered by
ACPL
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