DECLARATION

I am Hammer Bhasker student of MBA from Harayna Engineering College, Jagadhri

affiliated to Kurukshetra University, Kurukshetra,. declare that the project report made on
topic Financial Services of Banks is our original work and there is no piracy in it.
All the contents and data related to financial services provided by banks in this report in
my opinion is fully adequate, in cope and quality, as a research study which are relevant
to me and I have completed during last one months in specified area.
We also declare that it has not been submitted earlier to anyone. If any of information is
found incorrect then I would be responsible for all that.

Hammer Bhasker

ACKNOWLEDGEMENT

Any project cant be successful completed without the support and helps of lots of
people. It is with great pleasure; I express my deep sense of gratitude to the people who
have been actively supported in this project.
I would like to convey my sincere thanks to the wholesome and ingenious guidance
provided to me by Mrs. Kritika Sayal, Lecturer in MBA Dept. despite of his work
pressure and busy schedule. They guide me from time to time and gave me many
suggestions and ideas which helped me in completing this project successfully. I would
like to extend my sincere thanks and gratitude towards our respected director, Mrs. for
their able guidance, regular counseling, keen interest and constant encouragement,
without which the project would not have brimmed to fruition. I am also highly thankful
to for their helpful attitude, regular coaching and inspiration.I express my gratitude to all
the faculty members for their timely and valuable support. And also I would like to
thanks my friends for their unabated help and inspiration that kept me going. Without
their invaluable co-operation, this project would not have taken its end shape.

Hammer Bhasker

PREFACE

Today in this changing world all the things are subject to change, so as to get more
knowledge this research project has been undertaken during our pursuance for the degree
of Master Business Administration (MBA) from Kurukshetra University, Kurukshetra
Research project is an essential part of every professional program. It is very helpful in
providing knowledge of the practical aspects of the academic studies. It provides the
student an opportunity to expose themselves to environment that is quite different from
that of classroom.
I have made a study on a project Financial services of Banks. As it is very difficult to
go through all the matters, I have taken some objectives. My main purpose is know how
the various financial services provided by banks to the companies.
And I hope the knowledge I got from here will be assets of mine for whole life. As we
know that if the base is strong then building life increases by many fold.

Hammer Bhasker

LIST OF TABLES
Serial
No.
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10

Tables Name

Page
No.

DO YOU TAKE ANY FINANCIAL SERVICES FROM BANK.

HOW DO YOU TAKE THESE SERVICES
ARE YOU SATISFIED WITH YOUR BANK
FROM WHICH BANK YOU TAKE YOUR SERVICES
WHICH BANK PROVIDES LOAN AT LOWER RATE OF INTEREST
WHAT KIND OF SERVIES DO YOU GET FROM YOUR BANK
HOW OFTEN DO YOU TAKE SERVICES FROM BANKS
WHICH ONE IS ECONOMICALLY BENEFICIAL
WHICH BANK PROVIDES YOU MAXIMUM SERVICES
ON WHAT BASIS DO YOU TAKE SERVICES FROM A
PARTICULAR BANK

LIST OF FIGURES
Serial
No.
4.1
4.2
4.3
4.4

Tables Name

Page
No.

DO YOU TAKE ANY FINANCIAL SERVICES FROM BANK.

HOW DO YOU TAKE THESE SERVICES
ARE YOU SATISFIED WITH YOUR BANK
FROM WHICH BANK YOU TAKE YOUR SERVICES

4.5
4.6
4.7
4.8
4.9

WHICH BANK PROVIDES LOAN AT LOWER RATE OF INTEREST

WHAT KIND OF SERVIES DO YOU GET FROM YOUR BANK
HOW OFTEN DO YOU TAKE SERVICES FROM BANKS
WHICH ONE IS ECONOMICALLY BENEFICIAL
WHICH BANK PROVIDES YOU MAXIMUM SERVICES

CONTENT
Page No.
i

Certificate
Declaration

ii

Acknowledgement

iii

Preface

iv

SBI List of Table

SBI List of Figure

vi

PNB List of Table

vii

PNB List of Fifure

viii

Chapter 1

Introduction

1-10

Chapter 2

Literature Review

11-12

Chapter 3

Research Methodology

13-20

Objective of the study

Research Design
Data Collection
Justification of the study
Focus of the study
Limitation of the study
Chapter 4 Analysis & Interpretation

21-58

Chapter 5 Findings

59-60

Chapter 6 Suggestion

61

Chapter-7 Conclusion

62

Bibliography

63

Questionnaire

64-65

A
RESEARCH REPORT
ON
Comparative Study of Public and Private Sector Bank

SUBMITTED TO:

KURUKSHETRA UNIVERSITY KURUKSHETRA

In Partial Fulfilment for the Degree of
MASTERS OF BUSINESS ADMINISTRATION
(Session 2011-2013)

Submitted To:
Mrs. Monika Gulati
(Chairperson)

Submitted By:
Hammer
M.B.A.

HARYANA ENGINEERIENG COLLEGE , JAGADHRI

(Affiliated To Kurukshetra University, Kurukshetra
approved by AICTE)