Said Mikael

Address: 2 Ludwig Street

Springvale South VIC 3172

E-mail: psmickael@hotmail.com

Mobile number: 0432873899

Career Objective

To be a valued employee and to develop a successful and fulfilling career

Skill and Personal Attributes

• Excellent computer skills

• Experience in data entry
• Excellent interpersonal and communication skills
• Excellent attention to details
• Able to work in a multitask environment
• Passionate about delivering successful outcomes
• Ability to organise own work as well as others
• Service orientation with positive attitude
• Ability to absorb new information quickly
• Good personal presentation
• Ability to work independently and within team environment
• Self manage and priorities
• Ability to work under pressure
• Customer focussed

Education
Tertiary

Bachelor’s Degree in Economics and Political Science

And Administration, Lebanese University

Training

• Master Training Program – Frigidaire company

(Basic product knowledge)
October 2000
• Master Training Program – Frigidaire company
(Next generation line of product)
September 2001
• Master Training Program – Frigidaire company
(Integration of product and marketing information)
September 2002
• Training of Major Domestic Appliances – Arcelik company
April 2005
• Training in strategic B2B selling matters - Indevco
April 2006

• Time Matters ( time management skills)

May 2005

Professional Experience
Period of Service: May 2008- October 2009(Dubai)
May 2005 – May 2008 (Kuwait)

Employer:
(Indevco, for Industrial Development/ Napco)

It is one of the leading companies in the Gulf Region in consumer products with more
than 8000 employees. It has branches throughout the Middle East region, especially in
Saudi Arabia, with six factories there.

Position: Senior Sales Representative

Duties:

• Marketing of all consumer products which include disposable items like

personalized printed tissues, napkins, aluminum foil products, cling wrap,
garbage bags, examination rolls for linen protection in hospitals, etc.

• Selling of products to various institutions, including hospitals, hotels, catering

companies, ministries, trading companies and restaurants

• Follow up of delivering of products

• Control the stock levels of customers

• Customer care and service

• Collecting of payments

• Design of customized napkin and facial tissues

• Training to newly appointed sales representatives

The most valuable learning experience for me in this company was to enable me to
bridge the gap between the supplier and the customer and to maintain this relationship.

The experience that I have gained enabled me to confidently work under continuous
pressure and therefore I can take on and manage more extra responsibilities.
I am a hard worker and I am able to absorb information of technical or general nature,
organize it and impart it to others in a non-aggressive manner.
 *********************

Period of Service: September 2000 – April. 2005 (Kuwait)

Employer:
Yusuf Ahmed Al Ghanim and Sons Co. (Electronics group)

The company is a one of the leading companies of its sort which sells electronic home
appliances , furniture and all other household needs, as well as vehicles ( General
Motors) in Kuwait.

Position: Sales Supervisor in Electrical household appliances

(”white goods”)

Duties:
• Sales of the household appliances
• Follow up of these sales, as well as the sales by salesmen
• Organize and redecorate the section which I supervised
• Attend to customer needs and complaints
• Control of the stock
• Training of the salesmen on a bi-weekly continuous basis

The experience that I have gained in this four and a half years, taught me to literally sell
anything to anybody. The methods of selling are absorbed by me and it developed to be
second nature. My customer care and relationships with customers have improved to
the point where I do not see any customer as a difficult customer anymore.
Interests

• Swimming
• Reading
Personal Strengths

• Intelligent and optimistic

• Motivated and energetic
• Friendly and approachable
• Trustworthy
• Reliable and punctual
• Enthusiastic

Referees

Jacob Albayeeh
Store Owner and Manager

Mobile: +61425708010

Charbel Hindi
Napco Area Manager/ Dubai

Email: charbelhindi@hotmail.com

Mobile: +971509910535