KENNETH W.

CLEMENT
2 Canter Club Ct.
Debary, FL 32713
Cell: 321-229-3067
Email: ken.clement@comcast.net

SUMMARY

Operations management professional with over 30 years results oriented experience in

communications, marketing, senior staff management/supervision, retail sales management,
technical system analysis department of defense (DOD) liaison, and senior manager of wireless
communications engineering network. A proven track record of innovation, management skills,
strategic planning, budgeting, sales, customer relations, program development, staff training,
system implementation, quality assurance, and exceptional project management. Ability to
manage multiple projects while maintaining high quality: Packed with integrity and honesty, I
ensure projects are done right the first time, on time and the right way.

SKILLS

* Cost Control * Coaching

* Planning * Scheduling
* Staff Management * Analytical skills
* Organization skills * Training
* Innovative processes * Exceptional Project Management
* Communication skills * Strong leadership abilities
* Development and Implementation of business plans * Attention to detail
* Telecommunications Management * Systems Implementation
* Retail Management * Corporate speaker
* Quality Assurance

EMPLOYMENT

SPRINT NEXTEL COMMUNICATIONS, INC., Lake Mary, FL Jun 1999 – Mar 2009
Sr. Regional Switch Operations Support Manager

I formed a regional network team after assuming the role of Airgen Manager in 2001. Became
senior manager for the Southern region including managing all tower networks, I supervised
managers, projects, and project managers. Additionally, I supervised several other staff
members in the performance of my duties. When the regional team began in Florida, hired
eight employees and trained them on making network changes. Responsibilities included
coordination and tracking of projects in the Southern region and assisting in the development of
various software changes. I was responsible for keeping my labor costs within an acceptable
range.

Achievements:
• Reduced staff due to restructuring and downsizing yet able to meet deadlines while
keeping overtime to a minimum
• Implemented work from anywhere program saving company money and allowing
employees flexibility
• Developed a better tracking tool for Project Managers
• Coordinated disaster relief team and helped determine the best location logistically to
work from in support of Tropical Storm Fay

• Avoided huge corporate fines and sanctions by completing work ahead of deadline to
make frequency changes in order for first responders to have clear channels. This was
in response to a mandate by the FCC and the company did not think the deadlines
would be met.
• Reduced network errors by creating new policies requiring a review by an additional
person for all network changes.
• Core team member involved in developing the Wombat program, which is still used
today to measure staff knowledge and as a basis for promotion

SYSTEM ONE TECHNICAL, Ft. Lauderdale, FL Dec 1997 - May 1999

(Contractor for Nextel Communications)
System Optimization and Performance Tester

Responsibilities included maintaining close working knowledge of mapping and documentation

software. Collected system data used in the early detection of site problems. Handled customer
complaints, plotted drive data collected using MapInfo mapping software. My duties included
site Radio Frequency (RF) engineer, ensuring the correct operation of base radios at new sites
as they came on the air. I routinely acted as corporate liaison with customers in the field
overcoming their network problems and acting on complaints and coverage issues.

VALIDITY/TITAN CORPORATION, Landover, MD Mar 1987 - Dec 1997

Communications Systems Analyst Supervisor

I performed as test director for Software test/ evaluation services at Navtelsysic in Cheltenham,
Maryland. This involved testing communications software for the DOD. I also served as test
facilitator liaison between government representatives and the parent company. In order to
protect national security of the communications system it required finding solutions and thinking
out of the box. I Evaluated and wrote software discrepancies as necessary during testing.
Routinely developed test plans, interim and final reports. I provided formal classroom and
hands-on training at a Navy “C” school. I provided independent evaluation of the Defense
Information Systems Network (DISN). This system consisted of integration and assimilation of
many independent wide area networks (WAN’s) into a single common-user network.

EDUCATION

• Missouri Southern State University obtained 90 credit hours/

Marketing/Business Administration
• Motorola Technical (iDen s/w)

• Motorola software technical Airgen Operations

• My Sprint University – completed over 50 career management
• classes since 1999
• Validity Corporation/Titan U1100/AVP Training

• Validity Corporation/Titan Management/Instructor Training

• U.S. Navy Mod 28 High/Low level TTY Repair
• U.S. Navy Leadership and Management Educational Training
• U.S. Navy Navmacs A+ Operator
• U.S. Navy RM-A School of Radio Communications

COMPUTER SKILLS

• Microsoft Office (including Word, Excel, Power Point, & Access)

• Windows XP
• Quatropro
• Harvard Graphics (proprietary software)
• Exceed
• MapInfo software

OTHER INFORMATION

• Held Top Secret SIOPESI (inactive)

• Equipment: ADP Hardware Unisys 1100/Attached Virtual Processor (AVP), Navmacs A+
mainframe and peripherals (Satellite Equip), GPS tracking equipment, various HF, UHF,
VHF Transmitter and Receiver Naval communications systems
• United States Navy – 14 years – honorable discharge
• Florida Real Estate License received in 2008
• Circle of Excellence Award winner (nomination by peers/committee)
• West Volusia Business Professionals
• West Volusia Chamber of Commerce
• Accredited “C” School Instructor
References: Nathan Jones Safety Engineer MKI Systems Department of L-3 Services,
12000 Research Pkwy, Suite 436 Orlando, FL 32826
Office: 407-545-2008 Nathanial.Jones@L-3com.com

Frank Ziffer L-3 communications

8400 corporate Dr
Landover, Maryland 20785
301-918-5842

Susan Stafford Validity Corporation

Waldorf, Maryland 20785
301-546-8472