Professional Documents
Culture Documents
Vishal 22
Vishal 22
INDUSTRY
INTRODUCTION TO INDUSTRY
Insurance in India started without any regulation in the Nineteenth Century. It was a
typical story of a colonial era. A few British insurance companies dominating the
market serving mostly large urban centres. After the independence, it took a dramatic
turn. Insurance was nationalized. First, the life insurance companies were
nationalized in 1956, and then the general insurance business was nationalized in
1972. Only in 1999 private insurance companies have been allowed back into the
business of insurance with a maximum of 26% of foreign holding. In what follows,
we describe how and why of regulation and deregulation. The entry of the State Bank
of India with its proposal of bank assurance brings a new dynamics in the game. We
study the collective experience of the other countries in Asia already deregulated their
markets and have allowed foreign companies to participate. If the experience of the
other countries is any guide, the dominance of the Life Insurance Corporation and the
General Insurance Corporation is not going to disappear any time soon.
policies. Most of these policies were cantered in the cities (especially around big
cities like Bombay, Calcutta, Delhi and
Madras). In 1956, the then finance minister S. D. Deshmukh announced
nationalization of the life insurance business.
Monopoly Raj
The nationalization of life insurance was justified mainly on three counts.
(1) It was perceived that private companies would not promote insurance in rural
areas. (2) The Government would be in a better position to channel resources for
saving and investment by taking over the business of life insurance.
(3) Bankruptcies of life insurance companies had become a big problem (at the time
of takeover, 25 insurance companies were already bankrupt and another 25 were on
the verge of bankruptcy). The experience of the next four decades would temper these
views.
matures and new players enter, product innovation and enhancement will increase.
The deepening of the health database over time will also allow players to develop and
price products for larger segments of society.
Websites
Public Sector
www.licindia.com
Private Sector
Allianz Bajaj Life Insurance Company
www.allianzbajaj.co.in
Limited
www.iciciprulife.com
Limited
ING Vysya Life Insurance Company
www.ingvysayalife.com
Limited
www.metlife.com
www.omkotakmahnidra.com
www.sbilife.co.in
www.tata-aig.com
Limited
www.avivaindia.com
Limited
www.reliancelife.com
Limited.
www.saharalife.com
www.shriramlife.com
www.bharti-axalife.com
www.futuregenerli.in
Company Ltd.
IDBI Fortis Life Insurance Company
Ltd.
www.idbifortis.com
www.aegonreligare.com
Company Limited
Star Union Dai-ichi Life Insurance
www.sudlife.in
Comp. Ltd.
DLF Pramerica Life Insurance Co. Ltd
www.dlfpramerica.com
GENERAL INSURERS
Public Sector
National Insurance Company Limited
www.nationalinsuranceindia.com
www.niacl.com
www.orientalinsurance.nic.in
www.uiic.co.in
Private Sector
Bajaj Allianz General Insurance Co.
www.bajajallianz.co.in
Limited
www.itgi.co.in
www.ril.com
www.royalsun.com
www.tata-aig.com
www.ecgcindia.com
6
www.gicindia.com
(I) Control and regulation of the rates, advantages, terms and conditions that may be
offered by insurers in respect of general insurance business not so controlled and
regulated by the Tariff Advisory Committee under section 64U of the Insurance Act,
1938 (4 of 1938)
(J) Specifying the form and manner in which books of account shall be maintained
and statement of accounts shall be rendered by insurers and other insurance
intermediaries
(K) Regulating investment of funds by insurance companies;
(L) Regulating maintenance of margin of solvency;
(M) Adjudication of disputes between insurers and intermediaries or insurance
intermediaries
(N) Supervising the functioning of the Tariff Advisory Committee
(O) Specifying the percentage of premium income of the insurer to finance schemes
for promoting and regulating professional organizations referred to in clause (f)
(P) Specifying the percentage of life insurance business and general insurance
business to be undertaken by the insurer in the rural or social sector
(Q) Exercising such other powers as may be prescribed.
REGULATORY ACTS:
A number of acts govern the insurance sector The Insurance Act, 1938
The Insurance Act, 1938 was the first legislation governing all forms of insurance to
provide strict state control over insurance business.
Life Insurance Corporation Act, 1956
Even though the first legislation was enacted in 1938, it was only in 19 January 1956,
that life insurance in India was completely nationalized, through a Government
ordinance. The Life Insurance Corporation Act, 1956 effective from 1.9.1956 was
enacted in the same year to, form Life Insurance Corporation after nationalization of
the 245 companies (both Indian and foreign origin) into one entity.
General Insurance Business (Nationalization) Act, 1972
The General Insurance Business (Nationalization) Act 1972 was enacted to
nationalize the 100 odd general insurance companies and subsequently merging them
into four companies. All the companies were amalgamated into National Insurance,
New India Assurance, Oriental Insurance, United India Insurance.
10
COMPANY PROFILE
11
COMPANY PROFILE
INTRODUCTION
Over its existence of around 50 years, Life Insurance Corporation of India, which
commanded a monopoly of soliciting and selling life insurance in India, created huge
surpluses, and contributed around 7 % of India's GDP in 2006.
The Corporation, which started its business with around 300 offices, 5.6 million
policies and a corpus of IN 459 million, has grown to 2,048 offices servicing around
180 million policies and a corpus of over INR 3.4 trillion.
12
The organization now comprises 2048 branches, 100 divisional offices and 8 zonal
offices, and employs over 1 million agents. It also operates in 12 other countries,
primarily to cater to the needs of Non Resident Indians.
With the change in the India's economic philosophy from the early 1990s, and the
subsequent relaxation of state control over several sectors of the economy, the
monopolistic position of the Life Insurance Corporation of India was diluted, and it
has had to compete with a number of other corporate entities, Indian as well as
transnational Life Insurance brands.
NETWORK OF LIC:
All Life Insurance Corporation branches in the country would be interconnected
under Metro Area Network (MAN) .
Speaking at the function, K Vaidyalingam, LIC southern zonal manager, said about
1500 branches would be getting covered under MAN in which the premium amount
of the policy holder could be remitted in any branch. Besides, the policy holder gets
his status report, policy position, revival and quotation from the network. In every one
hour the system got upgraded, he said.
In southern region there are about 10 lakh new policy holders with a business of Rs
6500 crore. About settlement of claims, 92 per cent of policies were settled on or
before maturity, he said, adding, LIC was in a better position and 100 per cent
connectivity was taking place.
Kottayam stood third in premium collection during the period between April to
August 2002, the first being Kozhikode and Thiruvananthapuram in second position
in southern region.
The premium amount collected in 2001 was Rs.74,000 crore through 2.32 crore new
policies by 8.2 lakh agents. LIC has introduced a new group insurance scheme for
Corporation Bank deposit holders.
13
INTERNATIONAL OPERATIONS/ASSOCIATES:
LIC has always acknowledged the need to expand. Our expanding efforts have
been consistent and are evident though our associations given below for your
reference.
INTERNATIONAL OPERATIONS
LIC Fiji
LIC Mauritius
LIC United Kingdom
LIC (International) B.S.C (C), Bahrain
LIC (Nepal) Ltd
LIC (Lanka) Ltd
Saudi Indian Company for Co-op. Insurance, KSA.
LIC Mauritius Offshore Ltd.
LIC Co-ordinating Office in India
ASSOCIATES
LIC Housing Finance Ltd.
LICHLF Care Homes Ltd.
LIC Mutual Fund AMC Ltd.
14
Suitable For:
This policy is suitable for people of all ages who wish to protect their families from
financial crises that may occur owing to the policy holder's premature death.
BENEFITS
Survival benefit:
Sum assured plus accrued bonuses and the terminal bonuses, if any; on the
policyholder attaining age 80 years or on expiry of term of 40 years from the date of
commencement of the policy whichever is later.
Death benefit:
Sum assured plus accrued bonuses and the terminal bonuses, if any, on the death of
the policyholder are paid to his/her nominees/heirs.
This is the best form of life assurance for family provision since it enables the Life
Assured to pay all the premiums during the ordinarily vigorous and most productive
years of life. He need not pay any premium in the later stages of life if and when his
conditions might become adverse.
With Profits Limited Payments Policies do not cease to participate in profits after
completion of the premium paying period but continue to share in the periodical Bonus
Distribution until the death of the Life Assured.
The Without-Profit option is available under Table no. 3. If the policyholder pays at
least 3 years' premiums and then discontinues paying any more premiums, a reduced
paid-up assurance policy comes into force. Such a reduced paid-up Policy will not be
entitled to participate in the profits declared. Thereafter, but such Bonus as has already
been declared on the Policy will remain attached thereto. The premium paying
term under this plan is five years minimum and 55 years maximum.
BENEFITS
Survival benefits:
If the Life Assured survives the premium paying period and the policy continues in full
force, provided all premiums have been paid, but no further premiums are required to
be paid.
Death Benefits:
Sum Assured plus Bonuses accrued and vested in the policy.
Plan Parameters:
Entry age
Sum assured (Rs.)
Term (years)
Mode of Payment
Minimum
12 (nearer birthday)
50000
5
Maximum premium
Maximum
60
NO LIMIT
55 (max. Prem ceasing age
is 70)
Policy loan available
paying period
80 yrs. of age or 40 yrs. of Yes
saving scheme
16
Moderate Premiums
High bonus
High liquidity
Savings oriented
This policy not only makes provisions for the family of the Life Assured in event of
his early death but also assures a lump sum at a desired age. The lump sum can be
reinvested to provide an annuity during the remainder of his life or in any other way
considered suitable at that time.
Premiums are usually payable for the selected term of years or until death if it occurs
during the term period.
SUITABLE FOR:
Being an endowment assurance policy, this plan is apt for people of all ages and
social groups who wish to protect their families from a financial setback that may
occur owing to their demise.
The amount assured if not paid by reason of his death earlier will payable at the end
of the endowment term where it can be invested in an annuity provision for the rest of
the policyholder's life or in any other way he may think most suitable at that time.
BENEFITS
Disability Benefit:
In case policy holder becomes totally and permanently disabled due to an accident
before reaching the age of 70 and the policy is in full force, he will not be required to
pay further premiums, (the Disability Benefit is available in respect of the first
Rs.20000 sum assured on anyone life) and the policy will continue to be in force.
Accident Benefit:
By paying a small extra premium of Rs. 1 per Rs. 10007- sum assured per year he or
his family are entitled to the following benefits on death or permanent disability
caused by accident. Even students above the age of 18 years can avail of this benefit.
Premium Stoppage:
If payment of premiums ceases after at least THREE years' premiums have been paid,
a free paid-up policy for a reduced sum assured will be automatically secured
provided the reduced sum assured, exclusive of any attached bonus, is not less than
Rs. 250/-. The reduced sum assured will become payable on the event as stipulated in
the policy.
Bonus:
17
Is there anything extra payable besides the sum assured at the time of claim
settlement? Yes, but only if it is a 'with profits' policy. Every year the Life Insurance
Corporation distributes its surplus among policyholder to 'with profits' polices in the
form of bonuses. Substantial bonuses have been declared in the past after each
valuation of policy liabilities.
Survival benefits:
Payment of full Sum Assured + Vested Bonus + Final additional bonus, if any.
Death Benefits:
Payment of full sum assured + Vested Bonus.
Plan Parameters:
Minimum
Entry age
Sum assured (Rs.)
Term (years)
Mode of Payment
Monthly, Quarterly, Half
Maximum
12
50000
65
NO LIMIT
55
5
Maximum premium
paying period
75 years.
: Nil
RESTRICTIONS
(A) Minimum age at entry
18 years (completed)
65 years
5 years
25 years
18
Note: The policy would be issued in multiples ofRs. one lakh for Sum Assured
above Rs. five lacs..
(H)
(G)
Rebates:
Sum Assured Rebate: NIL in case of regular premium policies and Re. 1
Sum Assured for policies ofRs.25 lakh and above in case of single
premium policies.
Mode Rebate: 1% of Annual premium for yearly mode and nil for Half-Yearly
mode.
UNDERWRITING,
AGE
PROOF
AND
MEDICAL
REQUIREMENTS:
The plan is available to Standard and Sub-standard fives (upto Class VIEMR). This
plan is also available to female lives (category I and II lives only) and to physically
handicapped persons subject to certain conditions. Standard age proof will have to be
submitted along with the Proposal Form.
REVIVAL
If the Policy has lapsed, it may be revived during the life time of the Life Assured, but
before the date of expiry of policy term, on submission of proof of continued
insurability to the satisfaction of the Corporation and the payment of all the arrears of
premium together with interest at such rate as may be prevailing at the time of the
payment. The corporation reserves the right to accept or decline the revival of
discontinued policy. The revival of the discontinued policy shall take effect only after
19
the same is approved by the Corporation and is specifically communicated to the Life
Assured.
PAYMENT OF CLAIMS
No Claims concession will be applicable to this Policy.
BACK-DATING INTEREST
The policy can be back dated within the financial year. No dating back interest shall be
charged.
BENEFITS
Survival benefits:
If one or both the lives survive to the maturity date, the sum assured, along with the
accumulated bonus, is payable.
Death Benefits:
In case either of the couple dies during the policy's term, two things happen. One, LIC
pays to the surviving spouse the full sum assured. And, two, the policy continues on
the life of the surviving partner without him/her having to pay any further premiums,
i.e. the life cover on the survivor continues free of cost.
The sum assured is again be payable on the death of the other partner hi case both the
husband and wife were to die during the term of the policy. Vested bonus would also
be paid along with the sum assured on the second death.
Any Hospital/Nursing home registered with the local authorities and under the
supervision of a registered and qualified Medical practitioner.
Enlisted hospitals run by NGOs/ Trusts/ selected private hospitals with fixed
schedule of charges.
However, this time limit is not applied to some specific treatments and also where due
to technological advancement hospitalization for 24 hours may not be required.
Main Exclusions:
Age Limitations:
This policy covers people between the age of 3 months to 65 years.
Floater Basis:
The benefit of family' will operate on floater basis i.e. the total reimbursement of Rs.
30,000/- can be availed of individually or collectively by members of the family.
INSURANCE PLANS
As individuals it is inherent to differ. Each individual's insurance needs and
requirements are different from that of the others. LIC's Insurance Plans are a policy
that talk to you individually and gives the most suitable options that can fit ones'
requirement.
Children Plans
Jeevan Anurag
Komal Jeevan
Marriage Endowment
At 21
CDA Endowment Vesting
Or
Educational
21
Annuity
At 18
Jeevan Kishore
Child Career Plan
Plan
Jeevan Chhaya
Child Future Plan
Jeevan Aadhar
Jeevan Vishwas
Jeevan Amrit
Jeevan Shree-I
Jeevan Pramukh
Jeevan Bharati
22
Jeevan Tarang
Unit plans:
Unit plans are investment plans for those who realize the worth of hard-earned money.
These plans help you see your savings yield rich benefits and help you save tax .
Jeevan plus
Future plus
Bima plus
Market plus
Money plus
Profit plus
Fortune plus
MARKET PLUS
"IN THIS POLICY, THE INVESTMENT RISK IN INVESTMENT PORTFOLIO IS
BORNE BY THE POLICYHOLDER"
Payment of Premiums: You may pay premiums regularly at yearly, halfyearly or quarterly intervals over the term of the policy. The minimum annual
23
Benefits:
A) Death Benefit:
If the Life cover is opted for, the Sum Assured under the Basic Plan together
with the Fund Value of units either as a lump sum or as pension. In case the
policy is taken without life cover, then the Fund Value of the units held in the
Policyholder's Unit Account shall be payable either as a lump sum or as a
pension.
The amount of pension will depend on the then prevailing immediate annuity
rates under the annuity option chosen.
On your surviving to the date of vesting, the Fund Value of the units held in your Unit
Account will compulsorily be utilized to provide a pension based on the then
prevailing immediate annuity rates under the relevant annuity option. However, you
may opt to commute up to one-third of the Benefit to be paid as a lump sum. Further,
you may choose to purchase pension from LIC or other life insurance company.
Accident Benefit Option: If you have opted for life cover, you may opt for
Accident Benefit equal to life cover subject to minimum Rs. 25,000 and maximum
Rs. 50 lakh (taken all policies with LIC of India and other insurers). In case of death by
Accident, an additional sum equal to Accident benefit will be payable.
:
:
18 years completed
70 years (age nearer birthday). However if life
:
:
:
:
premium
i.
Fund Type
Short-term
Investment
in
Equity
market Shares
instruments
Bond Fund
Secured Fund
(including
Govt.
Securities
&
Corporate Debt)
100%
Not more than 85%
Nil
Not less than 15%
& not more than
Balanced Fund
35%
Not less than 30%
& not more than
Growth Fund
50%
Not less than 60%
& not more than
80%
ii.
The Policyholder has the option to choose any ONE of the above 4 funds. In
case no fund has been opted for, the allocated premiums shall, by default, be
invested in the SECURED FUND.
iii.
25
iv.
Charges under the Plan: Units will be allotted based on the Net Asset Value
(NAV) of the respective fund as on the date of allotment. There is no Bid-Offer
spread (the Bid price and Offer price of units will both be equal to the NAV). The
NAV will be computed on daily basis and will be based on investment
performance, Fund Management Charge and whether fund is expanding or
contracting under each fund type.
(A) Premium Allocation Charge: This is the percentage of the
premium appropriated towards charges from the premium received. The
balance known as allocation rate constitutes that part of the premium which
is utilized to purchase (Investment) units for the policy. The allocation
charges are as below:
Allocation charge
First Year
Thereafter
5,000 to 75,000
16.50%
2.50%
75,001 to 1,50,000
15.75%
2.50%
1,50,001 to 3,00,000
15.00%
2.50%
3,00,001 to 5,00,000
14.25%
2.50%
5,00,001 and above
13.50%
2.50%
Allocation charge for Top-up: 1.25% (B) Charges
for Risk Covers:
Mortality Charge: This is the cost of insurance cover. These are age specific
and will be taken every month.
Accident Benefit charge: This is the cost of Accident Benefit rider and will be
levied every month at the rate of Rs. 0.50 per thousand Accident Benefit Sum
Assured per policy year.
vi.
0.75% p.a. of Unit Fund for Bond Fund 1.00% p.a. of Unit Fund for ?Secured?
Fund 1.25% p.a. of Unit Fund for Balanced Fund 1.50% p.a. of Unit Fund for
Growth Fund.
Switching Charge: This is the charge levied on switching of monies from one
fund to another. Within a given policy year 4 switches will be allowed free of
charge. Subsequent switches in that year shall be subject to a switching charge
ofRs. 100 per switch.
Bid/Offer
Spread:
Nil.
Although the charges are reviewable, they will be subject to a cap for which
please refer to the policy document.
viii.
Surrender: The surrender value, if any, is payable only after the completion of
the third policy anniversary both under Single and Regular premium Contract.
No partial withdrawal of units will be allowed under this plan.
ix.
Other Features:
i) Top-up (Additional Premium): The policyholder can pay additional
premium in multiples of Rs.l, 000 without any limit at anytime during the
term of the policy. In case of yearly, half-yearly or quarterly mode of premium
payment such Top-up can be paid only if all premiums have been paid under
the policy.
ii)Switching: You can switch between any fund types during the policy term
subject to switching charges, if any.
27
xi.
i)
Unit Linked Life Insurance products are different from the traditional
insurance products and are subject to the risk factors.
ii)
The premium paid in Unit Linked Life Insurance policies are subject to
investment risks associated with capital markets and the NAVs of the
units may go up or down based on the performance of fund and factors
influencing the capital market and the insured is responsible for his/her
decisions.
iii)
iv)
Please know the associated risks and the applicable charges, from your
Insurance agent or the Intermediary or policy document of the insurer.
v)
The various funds offered under this contract are the names of the funds
and do not in any way indicate the quality of these plans, their future
prospects and returns.
vi)
All benefits under the policy are also subject to the Tax Laws and other
financial enactments as they exist from time to time.
xii.
Cooling off period: If you are not satisfied with the Terms and Conditions' of
the policy, you may return the policy to us within 15 days.
xiii.
xiv.
xv.
Exclusions: In case the Life Assured commits suicide at any time, the
Corporation will not entertain any claim by virtue of the policy except to the
extent of the Fund Value of the units held in the Policyholder's Unit Account
on death.
Benefit Illustration
Statutory warning some benefits are guaranteed and some benefits are variable with
returns based on the future performance of your life insurance company. If your policy
offers guaranteed returns then these will be clearly marked guaranteed in the
illustration table on this page. If your policy offers variable returns then the
illustrations on this page will show two different rates of assumed investment returns.
These assumed rates of return are not guaranteed and they are not upper or lower
limits of what you might get back as the value of your policy is dependant on a
number of factors including future investment performance.
of
Annual
Premium
10000
Premium
35 years
Sum
Assured 200000
20 years
Secured Fund
29
Total
Guarante
Variabl
Variabl
Total
of
Premiu
ed
Polic
m Paid
Scenar
Scenar
Scenar
io 1
7624
io 2
7932
18569
Surrender /
Total
Maturity Value
Variabl Variabl
e
Scenar
Scenar
Scenari
io 1
20762
io 2
20793
io 1
0
o2
0
4
21756
2
21856
y
Year
1.
2
10000
20000
20000
20000
17560
of
Premium Payment
Age at Entry
Annual
Premium
10000
Premium
35 years
Sum
Assured 200000
20 years
Secured Fund
Surrender /
Maturity Value
End
Total
Guarante
of
Premiu
ed
Polic
m Paid
Variable
Variable
Total
Total
Variable
Variabl
e
y
Year
Scenari Scenari Scenari Scenari Scenario Scena
1.
2
3
4
100000
100000
100000
100000
0
0
0
0
o1
100743
102015
106813
111848
o2
104557
110022
119569
o1
100743
102015
106813
129965 111848
o2
104557
110022
119569
1
0
0
10681
rio 2
0
0
119569
3
129965 11184
129965
30
100000
117132
141287 11713
141287
100000
2
122678 153617 122678 153617 12267
153617
8
128498 167045 128498 167045 12849
167045
181669
100000
141287 117132
100000
8
134605 181669 134605 181669 13460
100000
5
141015 197595 141015 197595 14101
197595
10
100000
5
147742 214940 147742 214940 14774
214940
2
154801 233829 154801 233829 15480
233829
254400
11
100000
12
100000
1
162209 254400 162209 254400 16220
13
100000
9
169984 276803 169984 276803 16998
276803
14
100000
4
178143 301201 178143 301201 17814
301201
3
186705 327771 186705 327771 18670
327771
356708
15
100000
16
100000
5
195691 356708 195691 356708 19569
17
100000
1
205121 388222 205121 388222 20512
388222
18
100000
1
215018 422541 215018 422541 21501
422541
8
225404 459917 225404 459917 22540
459917
4
236303 500622 236303 500622 23630
500622
19
20
100000
100000
3
i.
ii.
The non-guaranteed benefits (1) and (2) in above illustration are calculated so
that they are consistent with the Projected Investment Rate of Return
assumption of 6% p.a.(Scenario 1) and 10% p.a. (Scenario 2) respectively. In
31
The main objective of the illustration is that the client is able to appreciate the
features of the product and the flow of benefits in different circumstances with
some level of quantification
Any person making default in complying with the provisions of this section
shall be punishable with fine which may extend to five hundred rupees.
SPECIAL PLANS
LIC's Special Plans are not plans but opportunities that knock on your door once in a
lifetime. These plans are a perfect blend of insurance, investment and a lifetime of
happiness.
Golden Jubilee Plan
32
Special Plan
Jeevan Saral
Jeevan Madhur
SERVICE QUALITY
33
6. This is one of the very few institutions that pays ex-gratia interest on
pending maturity claims !
7. More than 2050 LIC branches all over India are connected together to serve
you. You can pay your premium anywhere in the country.
8. During its long existence, LIC has kept on updating its portfolio by bringing in
new plans depending on public requirement. More than 50 of them are most
popular and can be customized to meet any of your requirements. LIC ULIPs
have become extremely popular due to the returns they offer. Money Pluslatest LIC Unit Linked Plan is a case in point.
9. All LIC Plans come with Sovereign Guarantee i.e., Govt of India
Guarantee regarding repayment. Infact, as of now, only LIC plans enjoy
this Govt Guarantee. Beneficiary for this Sovereign Guarantee is you and
you alone as the policyholder/ would-be policyholder.
10. All LIC plans are characterized by low premium, high life insurance coverage
and a vast package of benefits offered by them. Add to this package, section
80C benefit and section 10(10D) benefit on the maturity proceeds, you will
find investment on LIC plans one of the most coveted investment options
available to you.
11. Premium paid under Key-Man Insurance plan is a recognized business
expense under section 37(I) of the Income-Tax Act. For companies making
profits, this is a very good incentive indeed.
12. Through Employer-Employee Insurance scheme, you can recognize the worth
of your most valuable employees whose absence you can ill afford to loose.
13. Entire contribution to LIC Group Gratuity Scheme is a recognized business
expense in the hands of the employer. In addition, through this scheme, the
employer can transfer his gratuity liability to the corporation and fund the
same under cash accumulation scheme. The most popular among all the
companies.
35
14. LIC is declaring quite an impressive bonus (profits) on all its with-profits
policies every year. Extra attraction under LIC Bonus is (a) it is calculated
every year on the insured amount and not on the premium paid and (b) entire
bonus received along with insured amount either by you on maturity of your
policy(ies) or by your nominee in your absence during the currency of your
policy(ies) is free from income-tax under section 10(10D) of the Income-tax
Act.
15. On most of the LIC plans, you can borrow to take care of your immediate
monetary requirements. None of the policy benefits get affected as a result of
borrowal. Infact, policy loans offer one of the most attractive investment
opportunities.
16. You can pay your premium 3 years in advance at 5% discount. Chief
attractions of this advance payment of premium are (a) there is no possibility
of your overlooking your premium payment and getting your policy(ies)
lapsed wherever you are in the world and (b) you will be earning 5% tax-free
interest on the unutilized portion of the amount left with LIC after
apportioning the regular installment.
17. Most of the LIC plans come with Riders to take care of Total and Permanent
Disablement due to Accident and some of the most dread diseases that may
result in loss of income.
18. LIC pension plans that guarantee you life pension are extremely popular. You
can park your hard earned money safely with the corporation and enjoy
pension as long as you are alive.
LIC is Indias most trusted brand, INSURING LIVES AND ENSURING SMILES
from more than 50 Years.
SUPER BRAND & MOST TRUSTED SERVICE BRAND OF INDIA. BEST IT
USER IN INDIA (NASSCOM 2003).
Largest Institutional Investor in India and Second largest in Asia among insurers.
(Source: Asian Investor)
36
LIC - An Institution Builder promoting many financial and insurance institutes like
NSE, NCDEX, LIC Mutual Fund, Stock Holding Corporation of India, National
Insurance Academy, Insurance Institute of India etc.
LIC is the largest life insurer of India Asset value as on 31.3.2009: 3,673,598.4 mn
(INR).
Offers
over
45
plans
to
cover
your
life
at
various
stages
Over 160 million customers and 1.1 million agents. It has underwritten more than 160
million policies.
2,048 branch offices (all computerized) of which 2019 are networked.
impetus to the Industry and will improve the quality of service and products and will
also increase employment opportunities. There are still some issues their need to be
sorted out, particularly with regard to the status of intermediaries as envisaged by the
Insurance Regulatory Authority
Professional management
Low costs
Transparency
Choice of schemes
Tax benefits
regulation
Professional Management
Insurance policies invest in a broad range of risk covers. This covers risk of the
effect of an uncertain event. A person can purchase policy against such
unforeseen factors.
Low Costs
Transparency
38
Personal Service
One call puts you in touch with a specialist who can provide you with
information you can use to make your own investment choices. They will provide
you personal assistance in buying the suitable policy and provide information
and answer questions about your policy status. Our Customer service centers are
at your service and our Marketing team would be eager to hear your comments
on our schemes.
39
INSURED
INSURER
BENEFICIARY
POLICY
PREMIUM
INSURED PREMIUM
PERIL
HAZARD
EXPOSURE
CHANCE OF LOSS
40
Wherever there is uncertainty there is risk. We do not have any control over
uncertainties which involves financial losses. The risks may be certain events like
death, pension, retirement or uncertain events like theft, fire, accident, etc.
Insurance is a financial service for collecting the savings of the public and
providing them with risk coverage. The main function of Insurance is to provide
protection against the possible chances of generating losses. It eliminates worries
and miseries of losses by destruction of property and death. It also provides capital
to the society as the funds accumulated were invested in productive
heads. Insurance comes under the service sector and while marketing this service,
due care is to be taken in quality product and customer satisfaction. While
marketing the services, it is also pertinent that they think about the innovative
promotional measures. It is not sufficient that you perform well but it is also
important that you let others know about the quality of your positive
contributions. The creativity in the promotional measures is the need of the hour.
The advertisement, public relations, word of mouth communication needs due care
and personal selling requires intensive care.
CHILDREN PLANS
HEALTH PLANS
ENDOWMENT POLICIES
41
42
RESEARCH
METHODOLOGY
43
RESEARCH METHODOLOGY
Research: - is a process of collecting, analyzing, interpreting and summarizing in a significant
manner for the purpose of framing out necessary conclusion and findings of data perceived
and formulated for deriving out the meaningful information. To carry our research necessary
telephonic calls needed to be done, suitable appointments were to be fixed and therefore
market survey is to be followed.
Objective of Study
The main aim of undertaking this study is to accomplish the following objective:
Analyzing the market survey and thereby finding out the investment pattern of
the customer.
The main motive of my job the training is to brand building of LIC of India
and creating awareness & sales, that is its an brand building & sales
orientated.
The objective of the LIC is to create awareness of the policies among the
general public and to know the perception of the general public regarding the
insurance policies and try to fulfill their requirement.
Analyzing the market survey and thereby finding out the investment pattern of
the customer.
To conduct the market research first of all it is necessary to create a research design. A
research design is basically a blue print of how a research is to be conducted, it may
include;
1. Choosing the approach
2. Determining the types of data needed.
44
TYPE OF RESEARCH
Basically there are 3 types of approaches used during the any research:
1. Exploratory
2. Descriptive
3. Experimental.
YPES OF DATA USED:
Both primary and secondary data is used in the research.
Data Collection Methods
To conduct the market research the data is collected by two sources.
SECONDARY DATA
Secondary data is one which already exists and is collected from the published
sources.
The sources from which secondary data was collected are:
Newspapers and Magazines like Economic Times, Insurance Times, and Insurance
Post.
Internet
PRIMARY DATA
The primary sources of data refer to the first hand information Primary data is
collected during the survey with the help of Questionnaires.
SAMPLE SIZE
45
This phase will mark the culmination of the marketing research efforts. The
report with the research finding is a formal written document.
To achieve our target we adopted the following strategies:
Pre-production
marketing
Create
awareness
Production
Induce Trial
Word of mouth
communication
Post-production marketing
Consumption
Demonstrate Benefits
Build Brand
Preference
strong influence
weak influence
46
LIMITATIONS
Though the present study aimed to achieve the above-mentioned objectives in full
earnest and accuracy, it was hampered due to certain limitations. Some of the
limitations of this study may be summarized as follows :
Sample size was limited due to the limited period of 50 days allocated for the
survey.
The selection of respondents to cover the various strata of the society was
tedious and time consuming.
Time Consuming:
Contacting each and every customer utilizes most of the
time.
Lack of Knowledge:
Very few people have knowledge about Policies which are newly launched.
Co-ordination:
Poor feed back from the customers
Lack of information from the customers due to time constraints
47
48
I. AN OVERVIEW :
This section shows an simple overview of respondents like their age ,gender,
income profile, saving habits and qualification
(a) Age-profile:
Table No. showing age profile of respondents:
S. No
Age
No .of
Percentage
respondent
1.
2.
3.
4.
5.
6.
7.
8.
9.
s
13
23
13
10
6
5
4
2
4
80
20-25
25-30
30-35
35-40
40-45
45-50
50-55
55-60
60 Above
Total
49
16%
29%
16%
13%
8%
6%
5%
2%
5%
100%
1. According to you, which have played a major role in the field of lifeinsurance companies?
Insurance
LIC
HDFC
ICICI
Others
Pvt. Employees
10
5
3
2
Govt. Employees
13
3
3
1
Business Man
10
5
4
1
INTERPRETATION:
After analyzing this data it is found that from the given three respective level of Pvt.
Govt. and Business 10 out of 20 (30%), 13 out of 20 (39%) and 10 out of 20 (30%)
are in favour of LIC, while 5 out of 20 (15%), 3 out of 20 (9%) and 5 out of 20 (6%), 1
out of 20 (30%) and I out of 20 (30%) are in favour of other Pvt. Companies.
50
2. Which insurance company has gained massive public support in the current fiscal
year?
Insurance
LIC
HDFC
ICICI
Others
Pvt. Employees
12
3
3
2
Govt. Employees
14
2
2
2
Business Man
10
5
4
1
INTERPRETATION:
From the above table, it is found that from the given three sector Private, Govt. and
Business 12 out of 20 (36%), 14 out of 20 (42%), 10 out of 20 (30%), are in the favour of
LIC 3 out of 20 (9%), 2 out of 20 (6%) and 4 out of 20 (12%) are in favour of ICICI,
whereas only 2 out of 20 (6%), 2 out of 20 (6%) 1 and out of 20 (3%) favour others
company.
51
Yes
No
Pvt. Sector
Govt. Sector
Business Man
13
16
4
12
8
INTERPRETATION:
The above table shows that from private sector 13 out of 20 (30%) agree and 7 out of
20 (21%) disagree, from govt. sector 16 out of 20 (48%) think it right but 4 out of 20
(12%) don't thick it so and from business man 12 out of 20 (36%) are in favour of the
above statement but 8 out of 20 (24%) don't favour it.
52
4.
Yes
No
Govt. Sector
18
Business Man
13
7
INTERPRETATION:
It is obvious from the above table that 15 out of 20 (45%), 18 out of 20 (54%) and 13
out of 20 (39%) from the given three think retirement bend or pension policy a
legitimate step in the direction of secure old age but 5 out 20 (15%), 2 out of 20 (6%)
and 7 out 20 (21%) don't agree with the opinion of the majority class.
53
5.
Do you think that risk coverage factor included in Insurance policy attracts
general public towards the policy?
Yes
No
Pvt. Sector
12
8
Govt. Sector
16
4
Business Man
11
9
INTERPRETATION:
From the above table it is found that 12 out of 20 (36%) from Private sector 16 out of 20
(48%). From Govt. sector and 11 out of 20 (33%) thinks risk coverage factor attractive
but rest 8 out of 20 (24%), 4 out of 20 (12%) and 9 out 20 (27%) from the above them
sector don't think it so encouraging towards saving trend whereas 3 out of 20 (9%), 2 out
of 20 (6%) and 4 out of 20 (12%) don't think it so.
54
6.
What according to you, the term plan that only covers risk and doesn't cover
maturity benefit on survival at the end of the term provides security cover over
policy holders or a smart way of accumulative money from policy holders?
Security Cover
Accumulative Money
Pvt. Sector
11
9
Govt. Sector
15
5
Business Man
12
8
INTERPRETATION:
It is obvious from the above data that 11 out of 20 (33%), from the Pvt. Sector, 15 out of
20 (45%) from Govt. sector and 12 out of 20 (36%) think term plan as a security cover
but 9 out of 20 (27%), 5 out of 20 (15%) and 8 out of 20 (24%) from the three respective
group think it as a way of accumulating money insurance company.
55
7.
Do you think that the arrival of so many private companies in this field will
provide Lots of choices to policy holder?
Yes
No
Pvt. Sector
Govt. Sector
Business Man
16
18
16
4
INTERPRETATION:
From analyzing the above data it is found that 16 out of 20 (48%) from Pvt.
Sector, 18 out of 20 (54%) from Govt. sector and 16 out of 20 (48%) think that
the arrival of private players envisage a lot of choice to policy holder. But 4 out
of 20 (12%), 2 out of 20 (6%) and 4 out of 20 (12%) don't think it so.
56
8.
Do you agree that customer-centricity and transparency are the buzzwords for
success in this evolving industry?
Pvt. Sector
Yes
No
Govt. Sector
20
-
18
2
Business Man
19
1
INTERPRETATION:
From the above data, it is found the 18 out of 20 (54%) from Pvt. Sector and 20 out of 20
(60%) from Govt. Sector 19 out of 20 (57%) from Business men agree with this statement
whereas only 2 out of 20 (6%) from Pvt. Sector and 1 out of 20 (3%) from Business men
do not agree with this statement.
57
FINDINGS
58
FINDINGS
CURRENT STANDING OF PRIVATE LIFE INSURANCE COMPANIES IN
URBAN SECTOR
Life insurance is possibly the most- retail of all financial services, and is required by
people of all segments and in all locations. At a broad level, ICICI Prudential aims to
secure the families of the middle and upper class working people in urban India. To
this end, they have pursued a pan-India distribution strategy and backed it up with a
range of products that meets the needs of a wide range of people, be they from rural or
urban areas. Today, they have branches in 74 locations and rural presence in more
than 15 states. Certainly, the majority of the business still conies from urban areas
such as metros and mini-metros. However, they have seen rural business grow
significantly and expect it to continue making greater contribution in the years to
come.
GROWTH OF PRIVATE LIFE INSURANCE COMPANIES IN THE LAST 5
YEARS
The insurance industry recorded a booming growth of 35% in premium income during
2008-09 with the 21 private sector players walking away with. An impressive 129%
while the Life Insurance Corporation of India recorded a 21% growth.
Thus the market share of state behemoths dropped to 78% in 2010- 11 from 87% a
year ago.
According to ASSOCHAM Eco Pulse (AEP) Study, the industry premium increased
to Rs253.42bn in 2010-11 from Rsl87.1bn in 2009-10. The LIC total premium for the
year 2009-10 amounted to Rsl97.85bn as against the Rsl62.84bn during previous
year.
The figures for the first two months of the fiscal 2010-11 also speak of the growing
share of the private insurers. The share of LIC for this period has further come down
to 75%, while the private players have grabbed over 24% share.
"With the huge potential the market has, the Government should, more seriously look
into increasing the FDI cap in the sector" said Mahendra K. Sanghi, ASSOCHAM
President. During April-June 2010, the largest private company ICICI Prudential has
increased its share from 6.25% in 2010-11 to 7.68% in current fiscal.The opening up
of the sector has given some of the most innovative products like thecustomized
59
insurance policies and now the unit linked policies that have gained much of customer
attention. The sector has huge potential and certain other new and innovative areas
can also be looked into for enhancing market share and premium income, said Sanghi.
MAX NEWYORK is next in the row with 2.91% market share which has increased
from 1.92% last fiscal followed by TATA AIG which now shares 2% of the market
from 1.18% last fiscal.
Birla Sun life's share has dropped from 2.45% during FY'05 to 1.76% in first two
months of FY'06. SBI life comes next with 1. 72% share and has infact dropped a few
percent points from last year.
Max New York life and Aviva Life Insurance have captured more than 1% share each
from less than 1% share during FY'05, Others like ING, AMP Sanmar, Met Life and
Sahara India have less than 1 % share.
The detail of the market share of life insurance companies is attached. The market
share of the private players has doubled every year from 5.6% in 2006-07 to, 12% in
2007-08 and close to 22% in 2008-09.
ROLE OF FOREIGN COMPANIES IN INDIA
Government has allowed 26% foreign equity participation in the insurance sector.
This has its limitations. While most foreign insurers planning to start their services in
India were not pleased by this condition, they reluctantly agreed that this was
expected in an opening economy and this will not change their outlook for India.
After all no insurance company can afford to ignore a market of Ibn people. But the
fact remains that they:
Can not appoint majority directors on the company board;
Can not have say in the day to day workings of the company;
Can Affect Only Special Resolutions.
This cap, however, will have a great impact on the Indian counter part to raise 74% of
the funds in their joint venture. To add to this if Indian partners like State bank of
India, with over 9000 branches nationwide, will demand premium for their existing
distribution network, we will see the foreign insurance companies demand hefty
premiums for bringing in their global expertise and brand. Mr. Vaidya, Chairman of
SBI, has recently stated that all it is looking for is a good and reliable partner and the
question of a hefty premium to be charged to its foreign partner is not significant. The
monolith has finally come to business senses foreign companies are unhappy even
about laws pertaining to repatriation of funds. The Stipulated investment criteria is
60
also something that all players in the sector, be it Indian or foreign, are closing
watching.
The foreign players are essentially looking to tap their" global expertise in the variety
markets and use that know-how to work in the Indian scenario. Designing of products,
information systems, technical expertise, manpower planning etc is what one expects.
61
SWOT ANALYSIS
62
CONCLUSION
63
CONCLUSION
After overhauling the all situation that boosted a number of Pvt. Companies
associated with multinational in the Insurance Sector to give befitting competition to
the established behemoth LIC in public sector, we come at the conclusion that:
1) There is very tough competition among the private insurance companies
on the level of new trend of advertising to lull a major part of Customers.
2) LIC is not left behind in the present race of advertisement.
3) The entry of the Pvt. Players in the Insurance Sector has expanded the
product segment to meet the different level of the requirement of the
customers. It has brought about greater choice to the customers.
4) Private insurers have restricted reach to the customers.
5) LIC has vast market and very firm grip on its traditional customers and
monopoly of life insurance products.
6) Bank assurance - that allows life insurers to leverage on the risk product
through bank network, was adopted by private players. But LIC was also
not left behind as picking up majority stake in the corporation Bank and
large equity stake in the Oriental Bank of Commerce.
1RDA is also playing very comprehensive role by regulating norms mandating to
private players in this sector, that increases the confidence level of the customers to the
private players.
64
SUGGESTIONS
65
SUGGESTIONS
In the modernized well advanced hi-tech approach to the customer every possible
facilities and effort to build up the confidence of the rising policy holders towards.
Insurance companies, to complete one another nothing is left to recommend. But
some recommendations that are intensely felt and highly required for insures to
sustain in the market. These are as follows:
66
APPENDIX
67
BIBLOGRAPHY
Books:
Philip Kotler, Marketing management prentice Hall of India Pvt. Ltd. New Dehli.
Saxena Rajan Marketing management Tata Mcgraw-hill publicating Co. Ltd. New
Delhi.
JOURANLS:
Business today magazine of February issue,2011.
Web Resources:
www.licofindia.com
www.sebi.gov.in
www.rbi.org.in
68
QUESTIONNAIRE
Age profile
Gender
Income profile
Saving habits
Qualification
1.
According to you, which have played a major role in the field of lifeinsurance companies?
LIC
HDFC
ICICI
OTHERS
o
o
o
o
2.
Which insurance companies have been successful to make strong public base by
advertisement?
o
o
o
o
3.
LIC
HDFC
ICICI
OTHERS
Which insurance company has gained massive public support in the current
fiscal year?
o
o
o
o
4.
LIC
HDFC
ICICI
OTHERS
o YES
o NO
5.
companies?
o YES
o NO
6.
Do you think that risk coverage factor included in Insurance policy attracts
general public towards the policy?
o YES
o NO
7.
What according to you, the term plan that only covers risk and doesn't cover
maturity benefit on survival at the end of the term provides security cover over
policy holders or a smart way of accumulative money from policy holders?
o SECURITY COVER
o ACCUMULATIVE MONEY
8.
Do you agree that customer-centricity and transparency are the buzzwords for success
in this evolving industry?
o YES
o NO
70