ZAKIYA JOHNSON

9550 Fremont Ave, Apt. I-3

Montclair, CA 91763
909-319-5427
zmj19@hotmail.com

OBJECTIVE:

Looking to acquire a position that will enhance my technical background; as well as my active leadership roles, which
involved extensive planning, data collection, organizing, and communicating.

EMPLOYMENT HISTORY:

08/08- Present, Behavioral Instructor/CaseManager, Lovaas Institute for Early Intervention, Rancho Cucamonga, CA.

• Maintained confidentiality during all interaction with clients and staff.

• Provided secondary documents such as data and treatment summaries.
• Demonstrated therapy technique and methodology to both current and new staff.
• Provided weekly comparative behavior data and all relevant information.
• Partnered with a team of 4-6 personnel in treating children with Autism.
• Provided behavioral treatment utilizing the principles of Applied Behavior Analysis.
• Presented treatment by interacting with a child through one-on-one activities in order to establish rapport and
develop constructive and positive relationships.
• Promoted success through positive reinforcement of successive approximations via prompting and fading
procedures.
• Designed stimuli necessitating that the treatment is adjusted to each child's capacity and needs.

02/07 – 09/07, Verifier, Crossfire Marketing Group, Rancho Cucamonga, CA.

• Processed 70 - 80 inbound calls in a call center environment.

• Verified new client account information.
• Explained terms and conditions of new contracts.
• Assisted in the training of new staff.

03/07 – 07/07, Union Organizer, Service Employees International Union (S.E.I.U.), Los Angeles, CA

• Challenged people to act on behalf of shared values and interest.

• Identified, recruited, and developed leadership; built community around leadership; and built power out of
community.
• Worked through “dialogues” in relationships, interpretation and action carried out as campaigns.
• Received training in the art of moving people from a dispassionate state of inaction to a passionate state of
action.

10/06 – 01/07, Quality Assurance Inspector, Amphastar Pharmaceuticals, Inc., Rancho Cucamonga, CA.

• Oversaw the production of medication.

• Verified that the equipment and medication was in compliance with F.D.A. and company policy and
standards.
 • Extracted samples of medication, chemicals, and equipment for testing.
ZAKIYA JOHNSON

• Underwent extensive training for product safety and gowning certification.

03/06 – 10/06, Ramp Agent, Aircraft Services International Group, Ontario, CA

• Provided cleaning and lavatory services for various companies such as U.P.S., FedEx, Aero México, etc.
• Replenished supplies and refreshments for U.P.S.
• Ordered and maintained supply warehouse.
• Received and conducted airport safety training at the Ontario International Airport.

07/03 - 08/05, US Peace Corps, Cape Verde

• Facilitated the planning and financing of 19 preschool workers efforts to fulfill the basic needs of the children
and the facilities.
• Partnered with local architects, technicians and school superintendents for various community projects.
• Elected as liaison to handled conflicts between staff and volunteers.
• Promoted community activities pertaining to HIV/AIDS, drugs and alcohol abuse.
• Conducted needs assessment meetings with local community leaders.
• Taught English as a second language to 160 students.

10/01 - 12/02, Student Assistant, Davidson Library, UC Santa Barbara, CA

• Generated computer inquiries and answered questions concerning reference materials.

• Filed bills and library card applications.
• Processed mail and monitored incoming traffic.

10/99 - 09/2001, Customer Service Representative/Asst. Manager, Food Hotline/InteleCenter, Montclair, CA

• Managed corporate and personal accounts.

• Processed and retrieved credit card authorizations.
• Responded to customer service questions and complaints.
• Trained, and processed newly hired phone operators.
• Supervised employees regarding technique, dress code, and phone and office etiquette.
• Developed marketing strategies to target potential clients.
• Researched information for numerous contracted clients.

EDUCATION AND TRAINING:

• Community Development, Criolu and Portuguese Language Training, Program Planning, and Cross-Culture,
Peace Corps/Cape Verde
• B.A., Political Science, 2003, University of California Santa Barbara
• A.A., Social and Behavioral Science,1998, Citrus Community College, Glendora, CA
• Proficient in the Internet, Excel, and Microsoft Word
• Experience of organizational support including coordination of numerous community development projects
servicing culturally diverse populations.