Keith M. Agard M.P.A.

2676 Grand Concourse, Apt # 4-k Tele #: 646-350-9616

Bronx, New York 10458 keithagard@hotmail.com

Summary of Qualifications:
Expert in management in the private and not-for-profit sectors, ability to provide change leadership experience in
company reorganization, ability to conduct strategic planning sessions, perform needs, trends, process, situation (5-C),
Market, Cross-sectional, P.E.S.T and S.W.O.T. analysis. Ability to train staff, facilitate workshops, conduct meetings
and give public presentations. Strong organizational skills, detailed orientated and able to handle multiple priorities
with conflicting deadlines. Strong Project Management Skills. Engaging personality, excellent communication skills
and a proven team player. Ability to design and write complex program proposals. Knowledge of OSHA/OMH
regulations and guidelines. Knowledge of federal labor and discrimination laws, and state laws affecting employee
benefit plans. Basic Knowledge of Federal and State H.R. Laws ( ADA/FMLA/COBRA/HIPPA/Section 125)

Experience
Housing & Urban Management, L.L.C. Washington, D.C.
Contracted Consultant (Business Development) November 2009- February 2010

*Assisted Company President in designing organizational structure.

*Assisted in the design of individual residential property management plans and accompanying contract.
*Researched and vetted high quality, professional contractors and established working relationships.
*Recruited and screened perspective tenants for companies various properties.
*Conducted demographic/marketing research for various properties.

Gay Men Health Crisis New York, New York

Cobra Intensive Case Manager August 2008- December 2008

*Lead a team of three (3) persons to assist HIV+ or HIV at risk clients and their families in obtaining
community and government resources/referrals/benefits. This consisted of a client caseload of 30+
*Oversaw the scheduling and assignment of team activities to assure compliance with client contact
frequencies standards and the minimum amount of billable activities.
*Managed clients affected/infected with HIV/AIDS, substance use, psychiatric conditions and/or other
disabilities.
*Conducted home visits, case conferences, participated in client appointments, held team training and
supervision sessions.

Housing Urban Group Services, L.L.C Long Island, New York

Regional Manager February 2004- January 2007

*Conducted project research and marketing plans for various properties.

*Formulated questionnaires and surveys.
*Conducted needs assessments, performed grant and proposal writing duties.
*Prepared monthly Property narrative and overview report & performed property inspections.
*Orchestrated and supervised the removal of HPD/DOB violations.
*Negotiated proposals for various contractors and vendors.
*Supervised construction at various sites.
*Supervised and performed maintenance duties.
*Assisted tenants with issues/complaints.
*Performed rent collection duties.
*Executed Section 8 NYCHA paperwork.
*Performed Leasing duties.

Metropolitan College of New York New York, New York

Adjunct Professor August 2003- January 2005
Provided course instruction at the school of Human Services and The Graduate School for Public Administration and
Affairs; Course instruction entailed the following educational dimensions:

* Supervision & leadership (Senior Level)

*Group Facilitation Skills & Practice (Junior Level),
 *Critical Thinking & Writing (Freshmen Level)
*Educational Strategies (Junior level),
*Developmental Psychology II - Family (Sophomore Level)
*Political Science/Community Development & Intervention (Sophomore & Masters Level)
*Designed and Co-Managed Adult Education Pilot Project S.I.P.S (Skills Immersion Program & Services)
which was an Adult Education Program aimed at increasing the core academic skill level of adults returning
to school. Helped secure more than 200,000 in funding for program.

Consumer Action Network of Brooklyn Housing Services, Inc Brooklyn, New York
Program Designer/Caseworker April 2001-April 2002
*Designed, planned and managed a job readiness program and provided group and individual case
management
Covenant House New York, New York
Case Manager/Group Designer and Facilitator September 2000- April 2002

*Provided case management for agency clients, facilitated more than 100 group workshops for the agency
*Facilitated training workshops for resident advisors,
*Planned and designed project proposals.
*Prepared clients for employment and independent living

General Nutrition Center, Inc. New York, New York

General Manager May 1997- December 1999

*Responsible for achieving sales and profit goals in a manner consistent with company philosophy.
*Substantially increased profits at four company locations.
*Maximized profitability through superior customer service, effective and prompt communication and
follow-up on all pending matters with the customer.
*Personally coached, trained and mentored direct subordinates and provided career development
opportunities through training and quality management initiatives.
*Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels
that supported operational demands and business objectives.
*Managed and oversaw administrative function to ensure all paperwork was processed efficiently and in a
timely manner and met all compliance requirements.
*Maintained a clean, professional and safe work environment by inspecting and scheduling maintenance,
and ensuring that all equipment was properly accounted for and in safe working condition.
*Addressed all employee performance problems promptly and directly in accordance with company
personnel policies and procedures.
*Reconciled all receipts and ensured bank deposits were accomplished in accord with company policy and
procedures.

Education:

Metropolitan College of New York, Masters of Public Affairs and Administration 2003
Audrey Cohen College, Bachelors of Professional Studies-Human Services 2002

Computer Skills:

Microsoft Word, Excel, Power-Point, Access, Outlook and Internet knowledge of funding research and grant writing.