GALILEO EXPERT PACKAGE

Subjects covered:
CORE Modules:
Module 1: Get Started with Galileo
How to navigate in the system; using help and General Information systems; encode and decode cities,
countries and airlines;
Module 2: Check Availability and Sell Flights
Look at airline timetables; access airline flight availability screens; sell flights in all classes and cabins.
Module 3: Build a BF (Booking File)
Create a basic BF with Flight Itinerary, passenger names, telephone contact, basic ticket data.
Module 4: Add Passenger Services
Add extras to the BF such as seat reservations; special meals; passenger facilities.
Module 5: Work with Itineraries
Change and cancel flight details in a Booking File itinerary; insert non-air segments.
Module 6: Retrieve and Change a BF
Retrieve previously created BFs and add information or make changes to passenger details.
Module 7: Price an Itinerary
Basic pricing procedures for single and multiple passenger BFs for single or multiple sectors. Create Best
Buy fare quotes for the lowest fare on the booked itinerary. Interpret the data when it is added to the BF.
Module 8: Display Fares and Rules
Check the full range of fares; read the rules and notes; follow the routing restrictions.
Module 9: Manage BFs on Queue
Manage the online office filing system ("Queues") for handling Booking Files in your agency.
Module 10 Open / Passive / Waitlist Segments
Creating non-standard flight segments; Open segments when the passenger does not yet know the date of
travel; wait listing when segments are full; passive when details are already held by the carrier.
Module 11: Divide and Repeat BFs
Split a multi-passenger BF if one passenger has a divergent itinerary; copy all or part of a BF when a
customer has multiple journeys.
Final assessment of Core Package
PROFESSIONAL modules:
Module 12: Claim PNR
How to claim ownership of a Booking File created in an airline system which your agency will now price
and ticket.
Module 13: Introduction to the System Cars
Learn to use Galileo system to determine car company names and codes, identify car type codes, find
system reference points, display car index lists for airport and non-airport locations, and display car
company descriptions.
Module 14: Selling the System Cars
Learn how to sell cars with or without an air segment using the best practice, and including selling tips
Module 15: Modifying the System Cars
Make changes to customer car bookings; change car type or dates of hire; cancel previously confirmed
booking.
Module 16: Introduction to the System Hotels
How to display Hotel details in cities worldwide; find hotels with specific features; check availability of
rooms; confirm various room rates; hotel descriptions and locations.

Module 17: Selling the System Hotels

Sell rooms in hotels worldwide for single or multiple nights; with or without flight arrangements; for single
or multiple occupants; with or without extra customer requests.
Module 18: Modifying the System Hotels
Make changes to customer hotel bookings; change room type or dates of occupancy; cancel previously
confirmed booking.
Module 19: Advanced Hotel Processes
Advanced Hotel Processes.
Module 20: Client File Retrieve
Retrieve and view all levels of Client File from the system.
Module 21: Move Client File
Move all types of Client File into a Booking File, with or without the Client File displayed first of all.
Final assessment of Professional Package
EXPERT modules:
Module 22: The System Shopping without an Itinerary
Find the best price for an itinerary and then making a booking based on one of the fares quoted.
Module 23: The System Shopping with an Itinerary
Find alternative flights and dates, to the ones already booked, which may have better fares for the customer.
Module 24: Issue a Ticket
Ensure necessary items to issue a ticket are in the Booking File; issue ticket for single and multiple
passengers.
Module 25: Working with Ticketing Modifiers
Issue tickets for individuals within a Booking File, or for certain segments of an itinerary only.
Module 26: Working with Tour and Net Remit Modifiers
Specialised ticketing arrangements for use with tour groups or discounted rates.
Module 27: Build Manual Fares for Ticket Issuance
Create a ticket for itineraries for which the automated system will not work.
Module 28: Working with Electronic Ticket Data
Display, modify or cancel ticket data within the Booking File.
Module 29: Modifying an Issued Ticket
How to manipulate the BF when a passenger changes his itinerary after the ticket has been issued. Calculate
refunds and exchanges; revalidate the ticket.
Module 30: Ticket Exchange
Complete the Fill-In format to exchange an Electronic Ticket.
Module 31: Booking File History Display, read and Interpret BF history: display specific BF history.
Final assessment of Expert Package
Included in this course:
31 modules + 3 final assessments
Additional information:
You need to pass the final assessments with 80% or above to receive the certificate.