Neil L.

Abramson
Deltona, FL
386-898-1176
nlabramson@gmail.com

Summary
An experienced hands-on telecommunications Customer Service Director and sales
engineer with a background in technical customer support, sales engineering, direct
sales and management, specializing in Voice over IP (VoIP) platforms and systems.
Experienced in supporting VoIP, LAN/WAN, Wireless, and Satellite hardware, software,
and services.

Qualifications
More than 10 years of experience in VoIP (Voice over IP) and legacy
telephone systems
Strong customer service and support, sales engineering, and direct sales
background in the telecom and cable television industries
MS in Engineering Management
Talented in explaining basic telecom and VoIP concepts to clients
7 years of successful sales engineering and sales experience in telephony

Professional Experience
F4W Inc., Customer Service Director

2010-Present

Technical customer support responsibility for US Federal agencies, State and Local
government agencies as well as Healthcare, Education and Fortune 500 companies.
Lead team efforts to provide excellence in customer service and configure simple,
flexible, affordable and interoperable communications solutions for national and
international clients including the government of Haiti. Accomplishments include:
Defined and implemented international SIP VoIP phone numbers, Origination
and Termination service for newly developed software communications product,
opening new markets for the company.
Software updated for critical client systems to support public safety events,
including Department of Homeland Security exercises on short intervals.
Upgraded complete customer base of VSAT (Very Small Aperture Terminal)
satellite systems 1 month ahead of schedule and under budget.
Maintained strong client relationships by making sure customers felt like partners
with F4W, and we were not just their equipment and services vendor.

VoX Communications, Regional Sales Manager

2008-2010

Responsible for sales management of regional white label wholesale residential and
small business voice accounts. Perform technical sales of Hosted (Cloud-Based) VoIP
PBX systems of 61 regional wholesale customer accounts. Accomplishments include:
Added 28 new regional accounts in first 10 months after joining company.
Increased start-up sales from $6,700 to $38,500 monthly recurring revenue.
Volo Communications, Implementation Manager

2005-2008

Responsible for technical sales support and carrier interconnection for national
wholesale carrier accounts. Liaison between the carriers operations team and internal
Volo departments on technical issues for VoIP and multiple digital services.
VoIP services Cloud-Based VoIP PBX, Voice Origination and Termination.
GigE, SONET and Digital services Gigabit Ethernet, OC12, OC3, DS3 PacketOver-SONET (POS) and DS1 backbone network requirements.
Accomplishments include:
Completed connection of 24 DS3s to ILEC tandems and strategic sites in FL,
GA, SC, NC, and NJ. This provided for network expansion and new customers
ahead of schedule, resulting in company exceeding its annual revenue goals.
Managed implementation of backbone network connectivity to NYC, Boston and
Atlanta to enable Voice Origination and Termination. This network expansion
generated an additional $350,000 per month in recurring revenue.
Level 3 Communications, Sales Engineer II

2004-2005

Responsible for technical sales support and engineering for Cable, ISP and CLEC/IXC
accounts, utilizing the following products and services:
VoIP services Cloud-Based VoIP PBX, Voice Origination and Termination.
IP and Data services Public Internet access and VPNs.
Transport services Metro Ethernet, Private Lines, Wavelengths, Transoceanic.
Maintained $384 million annual sales quota. Successful completion of projects including:
Internet access in five cities requiring IP fiber extensions in two cities, completed
ahead of schedule and under budget.
VoIP Voice Termination in Atlanta and New York on short interval, saving the
project from being cancelled and the resulting loss of revenue.

Education
MS, Engineering Management, Southern Methodist University
BS, Engineering Management, Southern Methodist University
Graduated Cum Laude