EXIN International

Examination Institute for Information Science

EXINs Mission

EXIN

Its EXINs mission to guarantee the quality of the ICT

sector and the professionals working in this sector by
means of independent testing and certification.

Independent Exams
As a global and independent organization, EXIN
establishes educational requirements and develops
and organizes examinations in Information Technology.
Independent exams in IT, based on standards and best practices
Worldwide recognition, in over 125 countries
40 years of experience, involving experts

EXIN

High quality, web-based technology

EXIN Services Worldwide

International certification for IT standards:

ITIL
ISO/IEC 20000-SQM
DSDM
MOF
ASL

ISPL
BiSL
TMap

Examination programs: from exam development

to registration & certification

EXIN

Accreditation of training providers

Full range of IT books: EXIN e-bookshop for a

perfect exam preparation.

EXIN

Information on Exams

Global Growth

2007: 195.000 exams

EXIN

2008: 232.000 exams

EXIN Exams per Region

Middle East
1%
Africa North
1%
Africa South
1%

America North
24%

Europe West
36%

America South
5%
Europe East
2%
South Pacific
5%

Asia
25%

2007
Middle East
2%

Africa North
1%
Africa South
1%

Europe East
3%

North America
16%
South America
6%

Europe West
41%

EXIN

South Pacific
5%

Asia
25%

2008

EXIN

Stats Summary

Total countries with exams

165

Top ten total

155163

Exin offices within top ten

Increase 2007-2008 within top ten

24%

EXIN

EXINs ITIL History

EXIN

ISO: The Future of ITSM Certification

EXINs ITSM Program based on ISO 20000

Quality Management for IT Services

More specific in requirements for processes
Based on experience with ISO 9000
Started as BS 15000 in the UK

Growing maturity in service provision

EXIN

In line with changing demand for IT Service Management standards, EXINs

qualification and certification program will focus on ISO/IEC 20000

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EXIN continues to innovate in IT Service Management

A Guide for Best Practices and Frameworks

ISO/IEC 20000-1: WHAT?

EXIN

ISO/IEC 20000 has established itself as

the guide for navigating the various
best practices and frameworks of
reference

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Frameworks (e.g. ITIL): HOW?

EXIN

ISO/IEC 20000 and Other Frameworks

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ISO/IEC 20000 Organization Benefits

Business Opportunities

SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION

III.1)

CONDITIONS RELATING TO THE CONTRACT

III.1.1)

Deposits and guarantees required:

III.1.2)

Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them:

III.1.3)

Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)

Other particular conditions to which the performance of the contract is subject:

No.

III.2)

CONDITIONS FOR PARTICIPATION

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade
registers:

III.2.2)

Economic and financial capacity:

Information and formalities necessary for evaluating if requirements are met: Last 2 years' audited accounts.
III.2.3)

Technical capacity:

Minimum level(s) of standards possibly required: BS150001-1-2002 or EU equivalent.

Advantages of certification by a third party

EXIN

proof of the organization's level of compliance with the requirements in the

standard, for the market and for society
recognition of prestige and image
possibility to demonstrate the organizations compliance with the practices set forth
in ISO/IEC 20000, for clients or bodies to whom the organization provides or wishes
to provide services; this is especially important if compliance is a requirement for
participating in a bid or call for tender (public or private)
awareness and the commitment to maintain the momentum creates the drive to
maintain standard-compliant management practices, since continued compliance is
necessary to conserve the certification during future certification reviews

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Benchmarking

ISO/IEC 20000 provides the structure (the skeleton)

for you to configure your own set of best practices to
apply, but

Bases for Improvement

you should find your own way to cover or

complete the structure of your body of
practices for your organization to move on.

EXINs Program Structure

Target group:
IT Managers, Operational Managers,
IT Service Management Agents,
Consultants, etc.
Equivalent to ITIL Service Manager

Target group:
Intern Quality Auditors and Intern
Control teams of companies
Independent auditors from
certification bodies.

EXIN

Level aiming to train and certificate IT professionals as IT Service Management Specialists

5 courses based on a functional grouping of the ISO/IEC 20000 requirements

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Understand the principles and definitions of IT Service Quality Management

Understand the role of ISO/IEC 20000 in IT Service Management
Learn more about the quality specifications for IT Service Management (ISO/IEC 20000-1)
Learn more about the Code of Practice of IT Service Management (ISO/IEC 20000-2)

Individuals Certification Benefits

Individuals Benefits

Proven competencies

Career
Improvement

Recruitment
Worldwide
recognition, in over
125 countries

Stay competitive

Measuring the
effectiveness of
training programs

Proven quality of IT
staff to show all
customers

EXIN

Implementation

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Independent certificates: quality

assured

Cultural Change

Organizations Benefits

Thanks for
your attention!

david.bathiely@exin-exams.com