Andres Reyes

ID card:

1-1142-0484

Address:

San Pablo, Heredia

Phone numbers:

8349-6823

Languages:

Fluent in Spanish and English

PROFILE
Experienced customer service representative and technical support agent with vast
knowledge in computer programs and service platforms and basic certified titled barista looking for a
stable position and the opportunity to grow and develop skills. Ive had acquired the necessary
abilities to provide excellent service via phone, email or chat support. Proficiency and team player
are two qualities Ive had found useful at my previous jobs as the best ways to achieve goals
efficiently.

KEY ACHIEVEMENTS

Responsible for given excellent customer service and communicate with internal
departments to solve end user problems efficiently and in a short time.
Addressed empathetically with stressed out customers to let them know you care may lead
to an easy resolution of the situation and save time to focus in the main issues.
Creatively approach in difficult situations has demonstrated been a great help to find new
answers and create new ways and processes in order to resolve problems.
Knowledge in the preparation of espresso and espresso based beverages.

EMPLOYMENT EXPERIENCE
Sykes Latinamerica
TR2 Capital One specialist.
Explained companys policies and helped customers with unrecognized and fraudulent credit card
transactions and/or other technical issues. Achieved experience: People skills, multitasking, deal
and resolve conflicts that involve a 3 party and customers, negotiation skills, to take control of
difficult situations.
Amazon.com
Kindle TR2 specialist
Provide efficient technical support and warranty issues request to kindle users and follow trouble
shooting for a high specter of device task and features. Achieved experience: How to communicate
efficiently, to provide valuable support and follow cases effectible with customers.

Fujitsu Consulting:
Call coach Abercrombie/Godiva
Technical support and procedures guidance to overseas stores employees and provide repair
options if case demanded. Guide and instruct team members regarding task and procedures.
Achieved experience: Leadership, how to work under pressure and fulfil goals under schedule,
personally and as a team.
Ramada Plaza Herradura:
Gift Shop assistant & purveyors
Help customers directly, souvenirs sales and manage store, direct clients need to the correct entity
and make a pleasurable stay at the hotel. Achieved experience: outgoing personality and cheerful
spirit, make guest happy and solve problems efficiently.
Fiesta Premier Hotel Papagayo:
Activities and animation staff
Organize and guide different activities during the day as kayak, snorkelling, beach volley and
perform at the night show as juggler/fire dancer. Achieved experience: how to be a host, make
people comfortable and help to build an experience to people during their vacations.

EDUCATION & TRAINING

Nuestra Seora de Sin.
1999. High school degree.
Taller Nacional de Teatro: 2004. Acting and theatre promotion Baccalaureate.
ITECORI: 2006-2008. Various massage techniques to provide relief to different physical afflictions.
Asociacion de Cafes Finos: 2014 Curso Basico de Barista

CORE SKILLS

Experienced in call handling and soft skills trained.

Proficient and curios in process learning.

Creativity as a valid approach of situations.

IT Skills: Microsoft Office: Word, Excel, PowerPoint, Outlook and Explorer

Well-developed analytical and numerical ability.

REFERENCES

Rosa Rivera Bejarano

Lawyer

8-391-5080

Annie Soteldo Rivero

Hewlett Packard Management

8- 867-4889

Mario Vidal Rivera

8-890- 6072