Professional Documents
Culture Documents
HO BP Sample
HO BP Sample
1. Executive summary
1.1 Why I practice homeopathy
I qualified as a licentiatate of homeopath in 2003 from the College of Practical
Homeopathy and have over four years experience in practice and eight if I include all
the experience gained as a very active student at the Victim Support Clinic in XXXX
where I worked for four years prior to qualifying.
I have a passion for homeopathy and am convinced through my experience that can
and does achieve results in the most serious of cases where sometimes people have
resigned themselves that no improvement or cure will ever be possible. The problem
is getting the secret out to those that dont know!
1.2 The work of a homeopath
This involves seeing people on a one-to-one basis in consultation for, on average, one
hour (or longer if a first appointment), giving them time, unlike the GP, to speak
extensively about their problems, to collect the information on their general
health/well-being, their life and life-style, past and present, their individual character
and specific problems.
1.3 Clinics
I operate from three clinics as at December 2007. This business plan will concentrate
on the development of work in the two commercial clinics in the affluent areas around
XXXX as follows:
The third clinic I work from is at XXXX in the XXX of London. This is a hostel for over
120 homeless people and also a centre for training in basic skills and employability
skills for the local community of XXXX, East London, which is the most deprived ward
in the second most deprived Borough in London.
1.4 Developing clients
I am focusing on developing my work with the communities around my home town in
XXXX and the surrounding area including XXXX, which is said locally to be the
Beverley Hills of Essex as it has more farrari drivers than on the tax-haven island of
Jersey.
1.5 Level of activity
In the current financial year I carried out 260 consultations (8 month period from April
to November) in the local clinics, this translates to 9 clients per week making around
200 per week after taking out the direct expense (room fee to practice).
Please see TABLE A in appendix: ANALYSIS OF ACTIVITY FROM APRIL O7 TO NOV 07
I also work with a homeless charity; fees are based on an hourly basis and I charge
330 for two days work. No other costs involved except for travel. This work gives
me some stability of revenue stream while I develop the less certain income from the
local clinics.
1.6 Keys to future success:
Words 546
2. The management
2.1 Legal form of business/tax status:
I have been trading as a sole-trader on a self-employed basis since June 2003.
Registered as a qualified homeopath with the Alliance of Registered Homeopaths
since September 2003 renewal on an annual basis. My public liability insurance is
also renewable on an annual basis and I am with Balens Insurance Company. I keep
my own accounting records and these are then finished and audited for annual
taxation purposes by B Hoddy and Co, Accountants, Seven Kings, Ilford, Essex.
2.2. Achievements to date:
I have over four years experience as a fully qualified, insured and registered licentiate
of homeopathy having graduated from the Practical College of Homeopathy in
Finchley in June 2003. Additionally, prior to graduation, studied and received practice
hours under the supervision of ______ at the Victim Support Clinic in XXXX for four
years from 1999 to 2003, participating in analysing the cases of and the choice of
remedy for victims of crimes such as assault, robbery, rape, sexual abuse, murder of
loved-ones, etc.
Two years ago, I set up the Homeopathic Clinic at XXXX House, a homeless hostel
for 120 women and men, dealing with emotional, mental and physical problems of
mainly displaced, abandoned and depressed individuals which has enabled further
expertise to be gained in the treatment of deep emotional and psychological trauma,
history of abuse and feelings of lack of direction, confidence and self-worth. This has
enabled me to build up excellent clinical experience in a variety of medical problems.
This work also allows me to be financially stable as I am paid on a daily basis
regardless of the demand for the homeopathic element to my work.
Background is in Management of
Employability Projects in
disadvantages and workless
immediate area
Words 497
3. The service
3.1. The therapy of Homoeopathy
Homeopathy is a holistic therapy involving the use of ultra-dilutions of various
substances that work on problems on all levels; physical, mental and emotional. The
minute doses are very safe to use even for babies and pregnant women. The
remedies cause a healing catalyst by stimulating the immune system of the body to do
its work.
In good health we should have a feeling of well-being and vitality but many operate
below par tolerating minor or niggling ailments e.g. digestive problems, recurring
coughs and colds etc. A course of homeopathy can give an individual a great boost
and increase resistance to these so-called minor ailments.
Homoeopathy can and does work on all disease, however if a patient is seriously ill
and prefers to have orthodox treatment, homoeopathy can often alleviate the
unpleasant side effects of the drugs without rendering them ineffective. For instance it
can greatly reduce nausea in cases where patients have chemotherapy. Therefore if
a person is on pharmaceutical medication it may still be possible for to achieve good
results with homoeopathy working alongside the drugs.
Homeopathic remedies are made by mixing or dissolving the raw substance with
alcohol or a mixture of alcohol and water, which is then diluted and shaken
(succussed). This process is called potentisation or dynamisation (because the
process releases the dynamic qualities of the substance).
3.2 Core Service Delivery
3.2.1 The Homeopathic Consultation
This is a consultation taking place for up to 90 minutes for the first appointment and an
hour or less for follow-up appointments. Extensive details are taken of medical and
family history and information about all aspects of the individuals life.
546 words
4. Marketing
4.1 . Marketing objective
My objective over the next 3 years is to maintain my level of commitment to the
profession and to implement new ways to disseminate information to get the message
across about homoepathy. In the process of constructing this plan I have become
better informed of business marketing and understand that information on the buyers
for what you are selling is vital.
4.2 My main expertise a homeopath what am I selling?
Through more than 8 years working with victims of crimes and severely traumatised
indiviuals both at Victim Support, XXXX and at XXXX House hostel, I have
considerable experience of treating people with:
11
Words 543
12
5. Operational details
5.1 Location of operation
I intend to continue to develop by business over the next 3 years in my local area of
XXXX I have established a reputation which is steadily growing and have a number of
families and referrals coming to me regularly.
5.1.1 XXXX Practice
This clinic is in a very prestigious location in XXXX, known for its designer boutiques,
wine-bars and visits by footballers and wives but the actual premises is quite oldfashioned and run down as the osteopath/owner, ______ is reluctant to modernise. If
I could build my client group up, I would have more influence on the updating of the
clinic. I practice there with another homeopath who is more busy than me having
started 5 years before me. I havent had many referrals from other therapists at this
clinic.
5.1.2 XXXX Hill Clinic
This clinic located in a less fashionable area, on the outskirts of the main shopping
area, not so near to passing trade. However, the receptionist and other therapists
there has passed on many referrals to me and the clinic has a loyal customer base.
Please see TABLE B: TABLE SHOWING CLINICS AND AVAILABILITY
Please see TABLE C: TABLE SHOWING FEE STRUCTURE 07/08
5.3 Remedies
I use Helios for my stock of liquid potentised remedies and the Homeopathic Supply
Company for pills, envelopes and containers. I have built up a reasonable stock of
most remedies as I actually prefer pharmacy-made remedies although I have also
found that my remedy-making machine works very well. I take my machine to the
clinics with me and will often make the first prescription on the spot and send other
pharmacy remedies through the post.
Words 540
14
6.2.5 Fees
I will increase my standard fees from April 2008 as from the research I have carried
out, there is more disposable income in the catchment area and my service could be
perceived as being too cheap to be of good quality. Another homeopath who works at
the XXXX Practice alongside me who has been qualified for 8 years is charging 70
for the first appointment and has many more clients than I have.
6.2.6 Hold seminars and Awareness sessions
Talks on First-aid and Acute Remedy prescribing have already been carried out
periodically at the XXXX Clinic and have been well-attended. Fee for the four hour
course (10am to 2.30pm with 30 minute lunch break) is 25. It is an excellent
introduction to the use of homeopathic remedies for home-use in acute situations.
Planned for late 2008 will be a course designed to help expectant parents understand
the use of homeopathic remedies in pregnancy and labour.
Target date
January 2008
Sept 2008
Sept 2008
April 2008
April 2008
Sept 2008
Words 459
May08
Jun08
Jul08
Aug08
Sep08
Oct08
Nov08
Dec08
Jan09
Feb09
Mar09
Total
1400
1200
200
1400
1200
0
1400
1200
0
1400
1200
0
1400
1200
0
1400
1200
200
1400
1200
0
1400
1200
0
1400
1200
0
1400
1200
0
1400
1200
200
1400
1200
0
16800
14400
600
Total Receipts
2800
2600
2600
2600
2600
2800
2600
2600
2600
2600
2800
2600
31800
Interest/bank charges
0
100
20
0
0
30
20
25
250
110
200
25
40
5
0
0
0
0
0
0
0
20
20
25
250
110
200
25
40
5
0
0
0
0
0
0
0
30
20
25
250
110
200
25
40
0
0
0
0
100
0
0
0
20
20
25
250
110
200
25
40
0
0
0
0
0
0
0
0
30
20
25
0
110
200
25
40
0
0
0
0
0
0
0
0
20
20
25
0
110
200
25
40
0
0
0
240
100
0
0
0
30
20
25
70
110
200
25
40
0
0
0
0
0
0
0
0
20
20
25
200
110
200
25
40
0
0
0
0
0
0
0
0
30
20
25
0
110
200
25
40
0
0
0
0
240
0
60
300
20
20
25
0
110
200
25
40
0
0
0
0
0
0
0
0
30
20
25
70
110
200
25
40
0
0
0
0
0
0
0
0
20
20
25
70
110
200
25
40
0
0
0
240
540
20
60
300
300
240
300
1410
1320
2400
300
480
10
0
0
825
695
700
790
450
440
860
640
450
1040
520
510
7920
1975
1905
1900
1810
2150
2360
1740
1960
2150
1560
2280
2090
23880
Receipts
XXXX House work
Practices at XXXX
Payments
Accountancy fees
Advertising/marketing
Books & Journals
Indemnity Insurance
Legal/professional fees
Equipment & Hx supplies
Postages
Stationery & computer supplies
Courses / CPD
Travel & parking exp
Room rental & sub to clinics
Telephone/mobiles
Cleaning
Sundries
Propn of utiliity bills
References
17
BARROW, C. BARROW, P. BROWN, R. 2001. The Business Plan Workbook. 4th ed.London:
Kogan Page Ltd.
LLOYDS TSB BANK. Business Guide, Business Plans. (on-line)
Available from:
http://www.lloydstsbbusiness.com/support/businessguides/business_plans.asp
[Accessed 2/12/07]
NATIONAL STATISTICS. Neighbourhood Statistics within XXXX (on-line)
Available from:
http://neighourhood.statistics.gov.uk/dissemination/NeighbourhoodProfile.do
[Accessed 2/12/07]
MIDDLESEX UNIVERSITY BUSINESS SCHOOL WEBSITE
Marketing Complementary and Alternative. Medical Therapies. Authors & affiliations. Lynn Vos and
Ross Brennan. Available on line on PDF format from:
www.mubs.mdx.ac.uk/Research/Discussion_Papers/Marketing/dpap%20marketing%20no24.pdf
[Accessed 2/12/07]
MINTEL REPORT. Marketing Complementary and Alternative Medical Therapies (on-line)
Available from:
http://reports.mintel.com/sinatra/reports/display/id=220107#about
[Accessed 30/11/07]
TOWN GUIDE website. Local area population & ethnicity XXXX. (on-line)
Available from:
http://www.town-guides.org/tgo/essex/loughton/population-overview.asp [Accessed 30/11/07]
SOCIETY OF HOMEOPATHS, 2007.
Funding your treatment (on-line) Available from
http//www.homeopathy-soh.org/about-homeopathy/funding-your-treatment.aspx [Accessed 28/11/07]
Facts and figures about homeopathy [online]. Available from:
http//www.homeopathy-soh.org/whats-new/fact-sheets.aspx [Accessed 4/12/07]
WHICH REPORT. Complementary therapies 01 February 2006. (on-line)
Available from:
www.which.co.uk/reports_and_campaigns/health_and_wellbeing/reports/treat [Accessed 28/11/07]
18
TABLE A(i)
Analysis of activity results for 8 month period between April 07 and Nov 07
Clinic
No. of consultations
Total Numbers of
active clients seen
Adults
Children
32
18
(26female
4male )
XXXXXPractice
(private practice)
10
56
7 attended 6 times
6 attended 5 times
21 attended 3 times
11 attended 2 times
5 attended 1 time
12
2 attended 7 times
9 attended 6 times
5 attended 4 times
4 attended 2 times
2 attended 1 time
3 attended 9 times
8 attended 8 times
12 attended 7 times
7 attended 6 times
9 atended 5 times
3 attended 4 times
7 attended 3 times
7 attended 1 time
(9female
1male)
XXXX House
Homeopathic Clinic
Pattern of attendances by
clients over 8 months
(4female
52male)
Female
3
6
9
3
Male
2
3
1
2
9
3
3
1
3
4
1
5
3
4
3
2
Clinic
Name Address, Tel No,
Name Address, Tel No,
Days
Mondays
Wednesdays
Times
9am to 6pm
9am to 2pm
Thursday
Wednesdays
Fridays
9am to 1pm
Evenings and weekends
(by invitation)
First appointment
Follow-up appointments
Duration
75-90 minutes
60 minutes
Adult fee
57
45
Child fee
42
33
Telephone consultations
Telephone support
between appt
As above
Free for first 10minutes
10 for 20mins
20 for 30mins
As above
Free for first 10minutes
10 for 20mins
20 for 30mins
20
TABLE E :
MARKET RESEARCH ON DEMOGRAPHIC INFORMATION ON
TARGET AREA
From:
1. NATIONAL STATISTICS. Neighbourhood Statistics within XXXX (on-line)
2 .TOWN GUIDE website. Local area population & ethnicity XXXXX. (on-line)
3. XXXX website: Service Planning census XXXX (on-line)
2
2
2
2
Population
Households
Population per houshold
Electorate
2
2
White Ethnicity
Other
2
2
2
2
2
2
2
Doctors surgeries
Pharmacies
Labour force
Employed
Unemployed Job Seekers
Inactive
Emp rate
1
1
1
1
1
1
1
1
3
3
3
XXXX
10 miles
XXXX
8 miles
30340
12860
2.36
22505
10738
4730
2.25
7867
95%
5%
92%
7%
4
8
16062
12850
620
2592
80%
3
2
6893
5677
230
986
82%
Senior Managers/officials
Professional Occupations
Admin & Secretarial
Skilled trades
Personal service Occupations
Sales & Customer Service
Plant & Machinery Operatives
Elementary Occupations
23%
30%
19%
9%
5%
5%
4%
5%
100%
22%
31%
18%
12%
6%
6%
2%
3%
100%
14470
15870
30340
5108
5630
10738
3
3
3
3
3
Male
Female
Total
Age ranges
0-15
16-19
20-44
45-64
65+
21%
4%
35%
23%
17%
100%
18%
4%
36%
25%
17%
100%
Housing
Owner occupiers
76%
73%
21
TABLE F:
OTHER HOMEOPATHS IN CATCHMENT AREA (COMPETITORS)
Homeopath
(potential
competitor)
Name
Name
Name
Name
Name
Location
Adverts
Adult
Child
XXX
(Home clinic)
XXX
(Good Health
Practice)
XXX
(Home clinic and one
in Walthamstow)
XXX
(Home clinic and one
in Walthamstow)
XXX
(Home clinic)
Yellow
Pages
As above
General
55 / 45
45/ 30
Children, babies
70 / 60
50 / 40
As above
Infertility, Menopause
50 / 35
35 / 25
As above
Childrens behavioural
problems, Vaccination
50 / 35
35 / 25
As above
General
50 / 40
40 / 30
22