Questionnaires

Name: .
Age: .
Occupation: .
1. Which Mobile company services you are using now a days?
a. GP
b. Airtel
c. Robi
d. Others
2. Which brand prefers you most?
a. GP
b. Airtel
c. Robi
3.
a.
b.
c.
d.

d. Others

How long you have been using this operators service?

0-2 Year s
0-5 Years
5-10 Years
More than 10 years

4. What are the features you look for in a product before making purchase decision?
a. Brand Credibility b. Price & discount c. After sales service d. others
5. Are you aware of various promotional activities being run by Grameen Phone? If
yes, how?
a. By Media ad

b. Customer Care Callc. Promotional Campaign

d.Others

6. Are you satisfied with the network coverage with the provider?
a. Very satisfied
b. Satisfied
c. Somewhat satisfied
d. Not satisfied

7. How would you rate Grameen Phones performance as your expectation on 5 point
scale (5 Highest)
After Sales Service
Maintenance
Product as per expectation

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

8. Do you always get the service when you call to the GP helpline/Call Centre?
a. Yes
b. no

9. Does your provider fulfill your need with the current product and service?
a. Yes
b. No
10. Do the Price of GPs different packages is affordable?
a. Yes
b. No
11. Does your provider contacts you to ensure that complain have been fixed?
a. Yes
b. No
12. Different packages of GP match with your preference?
a. Yes
b. No
13. Call rate of GP is reasonable?
a. Yes
b. No
14. Do you regular watch television ad of GP?
a. Yes
b. No
15. Which is the best side of GP?
a. Price
b. service
c. Network

b. others ()

16. Do you think the prices of service /product of GP are perfect match with the
quality?
a. Yes

b. No

17. What mobile operator would you say is more popular among the public?
--------------------------------18. Do you enjoy GPs advertisements on TV?
a. Yes
b. No
19. Why you prefer GP instead of other company?
a. Price
b. Quality
c. Service
d. Others (.)
20. Which companys product & services available in your place?
-------------------------------------------------------------------------------21. Which operators atl, btl services attracts u most?
(atl: TV,Media Ad, btl: Brochure, Posters etc.)
-------------------------------------------------------------------------------22. Which operators Customer care is available in your place

--------------------------------------------------------------------------------23. Which companys offering attract u most?

---------------------------24. Do you get the frequent shops for airtime recharge of GP in your place?
a. Yes
b. No
25. Are you satisfied with the behavior of the customer care executive of GP?
a. Very satisfied
c. Satisfied
b. Somewhat satisfied
d. Not satisfied
26. When you buy a new GP connection or internet service does it activated quickly?
a. Yes
b. No
27. GP helpline is very helpful in meeting my quires and needs?
a. Yes
b. No
28. What your suggestions for improving the product and service quality?
-----------------------------------------------------------------------------------------------29. If you have to purchase a new connection in near future, which brand will you go
for and why?
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