107

APPENDIX 1

QUESTIONNAIRE
DEPARTMENT OF MANUFACTURING ENGINEERING
COLLEGE OF ENGINEERING, GUINDY
ANNA UNIVERSITY, CHENNAI 600025
EMPLOYEE PERCEPTION OF THE IMPACT OF TECHNICAL
TRAINING PROGRAMMES IN INDUSTRIES
(Responses collected only from supervisors with DIPLOMA in engineering)
All responses will be kept anonymous and confidential
Do not write the your name or the name of your company
Please answer all questions. Even if one question is not answered, the
response could not be taken for evaluation for statistical reasons
There is no right or wrong answer to any question. It is only your
view, which is very important for the research.
Your responses are regarding the technical training programmes you
have undergone within the past two and a half years and at least six
months before.
Technical training is the training given to the employees to do their
present job well or to help them acquire new job skills. It is also
given to prepare the employee for an immediate future job or
assignment in a new area.
Technical training does not include soft skill development
programmes like personality improvement, communication skill
improvement etc.
Kindly return the completed questionnaire to the person who
distributed it to you.

108

Section I (Please tick the applicable)

Age (in years)

[ ] Less than 22 years [ ] 22 to 28 [ ] 29 to 40

[ ] 41 to 50

[ ] 51 to 60

Tenure (experience

[ ] 3 to 7

[ ] 8 to 18

in years):

[ ] 19 to 30

[ ] more than 30

Type of the

[ ] OEM

industry:

others)

How long does the

[ ] less than 10 years [ ] 10-20

company exist? (in

[ ] 31 40 years

[ ] Supplier (to OEM or

[ ] 21-30

[ ] more than 40 years

years)
5

How many times have you undergone technical training:

(between the past 6 months and 2.5 years)

Total number of days spent on training during the last 2.5

years:.

109

Section II
(Please tick appropriate box)
ANSWER ALL QUESTIONS
Using the seven-point scale below, indicate how you perceive the impact of
technical training programmes.

3
4

5
6

Increase in the knowledge

of the subject covered in
training
Increase in the ability
levels to do work after
undergoing training
Increase in self-confidence
to do the work
Extent to which there is
positive change in the
attentiveness in work after
training
Improvement in the
commitment towards work
Improvement in
communication in the
subject taught
Extent to which the
technical competency has
improved
Improvement in the
attitude towards the work

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

1 = Very low, 2 = Low, 3 = Slightly low, 4 = Medium/ moderate,

5 = Slightly high, 6 = High, 7 = Very High

9
10

11
12

13

14
15
16

17
18

19

20

21

Improvement in creativity
to develop new products
Extent to which the
training resulted in
technical conflict reduction
Improvement in decision
making capacity
Extent to which the
training served the
individuals interests
Improvement in the
attitude towards the
management after the
completion of the training
Extent to which training
resulted in new initiatives
Improvement in the
involvement in work
Extent to which new
information is received
during training
Improvement in the
knowledge of the product
Extent to which the
training helped to perform
the present job
successfully
Improvement in leadership
qualities due to knowledge
gain
Improvement in the
dissemination (spreading)
of knowledge
Improvement in the
knowledge of the company

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

110

22
23
24
25

26

27

28
29

30
31
32
33

34
35

Degree to which there is

increase in morale
Degree to which there is
increase in motivation
Increase in the pride of
workmanship
Increase in professional
capabilities in the area of
training
Increase in willingness to
take responsibility in the
trained area
Extent to which training
assists in adapting to new
quality assurance
initiatives
Increase in safety
consciousness
Extent to which
information is received
during training
Improvement in self
management
Improvement in time
management
Increase in wages as a
consequence of training
Extent to which training
remedied the past poor
performance
Extent to which training
reduced skill deficiencies
Increase in the
opportunities to reach
career goals

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

111

36
37

38

39

40
41
42

43

44
45

46

47

Increase in the promotional

opportunities
Degree to which career
improvement prospects
increased
Extent to which the
training was helpful in
bringing changes to the
present work processes
Extent to which the
training was helpful to
understand new values
Improved in the eligibility
for higher level jobs
Usefulness of training to
move to another position
Extent to which the
training was helpful to
exceed job expectations
Usefulness of training
resulting in lateral thinking
(solving problems in a
radically different/creative
way )
Increase in job satisfaction
Extent to which the
training was helpful to use
new tools
Extent to which the
training was helpful in
bringing changes in the
present product
Extent to which the
training was helpful to
understand the internal and
external customer needs

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

112

48

49

50

51
52
53
54

55

56

57

58

Extent to which the

training was helpful to
introduce new ways of
performing work.
Degree to which the
training resulted in
empowerment (more
authority or more power)
Improvement in the
writing skills in the area of
training
Improvement in computer
skills
Improvement in the skills
to perform present work
Improvement in the quality
of working
Extent to which the
training was helpful to
learn tasks related to work
Degree to which the
training prevented the skill
obsolescence (skill
becoming out dated)
Extent to which the
training was helpful to
learn other tasks apart
from regular work skills
Improvement in the
management skills of the
employee
Usefulness of training to
become a multi skilled
employee

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

113

59

60

61

62

63

64

65

66

67

68

69

Improvement in the
reading skills in the subject
trained
Degree to which the
lessons of training are used
in work practice
Extent to which the
training was helpful to
understand people
Extent to which the
training was helpful to
understand the present
work
The possibility of applying
the training lessons
immediately in the work
Improvement in the
management of daily
activities
Improvement in problem
solving skills in the trained
area
Extent to which the
training was helpful in
report preparation
Degree to which the
training improved
performance incentives
Extent to which training
resulted in implementing
value added activities
Extent to which the
training was helpful to
introduce better work
processes

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

114

70

71

72

73

74

75
76

77
78
79

80

81

Extent to which the

training was helpful to
reduce workload
Extent to which the
training was helpful to
reduce scrap
Extent to which the
training was helpful to
simplify complex
procedures
Extent to which the
training was helpful to
become a trainer
Extent to which the
training was helpful in
team building
Time saving as a result of
training
Improvement in
performance as a result of
training
Improvement in potential
to perform work
Increased practical
experience
Extent to which the
training reduced
dependency
Improvement in
interpersonal relations
after training due to the
acquirement of in-depth
knowledge
Improvement in creativity
to develop new services

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

115

82

83

84

85

86

87

88

89

90

91

92

93

Extent to which the

training was helpful in
change management
Extent to which the
training was helpful in
continuous improvement
Extent to which the
training was helpful in
responding to internal
changes
Improvement in the
commitment to training
and learning
Extent to which the
training was helpful in
automation
Extent to which the
training was helpful to
solve business problems
Improvement in business
performance as a result of
training
Improvement in the
implementation of best
practices
Extent to which training
served as a major feature
of business strategy
Extent to which training
resulted in achieving the
company objectives
Improvement in the
competitiveness of the
organisation
Increase in the flexibility
amongst employees

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

116

94
95

96
97

98

99
100
101
102

103

104
105

106

Reduction in defects in
products
Extent to which the
training was helpful in the
creation of flexible
workforce
Reduction of overhead
costs
Extent to which the
training was helpful in
offering innovative
services
Extent to which the
training was helpful in
removing improvement
barriers in the industry
Extent to which training
improved health
Extent to which training
reduced errors
Reduction in injuries as a
result of training
Extent to which training
aided in creating quality
culture
Extent to which training
aided in creating people
development culture
Extent to which training
resulted in innovative ideas
Extent to which training
resulted in innovative
products (or new products)
Increase in productivity as
a result of training

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

117

107 Reduction in accidents due

to training
108 Extent to which the
training was helpful in
creating a pleasant
working environment
109 Extent to which the
training was helpful to
meet the challenges arising
due to the globalization of
economy
110 Extent to which training
reduced inventory
111 Increase in operating
results
112 Increase in profitability
113 Improvement in process
control
114 Reduction in paper work
115 Reduction in various costs
116 Extent to which the
training was helpful in
maintaining a stable
workforce
117 Extent to which the
training was helpful in the
introduction of new
technology
118 Improvement in the
turnover
119 Extent to which training
reduced wastage
120 Improvement in customer
service

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

118

121 Degree to which the

training was useful to
reduce equipment repair
122 Extent to which the
training was helpful to
move to a new field in the
job (example: from
production to design)
123 Extent to which training
resulted in actions to
support the employee
needs
124 Improvement in learning
techniques
125 Increase in recognition
(like management awards)
as a result of performance
improvement due to
training
126 Extent to which training
assists in meeting quality
assurance activities
127 Improvement in the quality
related activities
128 Improvement in the quality
of services
129 Improvement in
mathematics skills
130 Relevance of the training
programme to the
individuals need
131 Improvement in the usage
the resources effectively
132 Extent to which the
training was helpful in
responding to external
changes

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

119

133 Extent to which training

supported the business
needs
134 Extent to which the
training was helpful to
becoming a reliable and
preferred supplier
135 Reduction in unproductive
work due to training
136 Extent to which training
resulted in reduced rework
137 Increase in the number of
suggestions given
138 Extent to which training
resulted in team building
139 Extent to which training
clarified ones role in the
organisation
140 Improvement in the quality
of the product
141 Extent to which the
training was helpful to
understand the current
societal trends that may
impact the organisation
142 Extent to which the
training was helpful to
reach appropriate level of
technical expertise
143 Extent to which the
training assisted to find
creative solutions to
problems
144 Extent to which training
aided to analyze
information quickly

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

120

145 Focus of the training on

the benefits of activities
146 Extent to which training
influenced to look for
alternative ways when met
with obstacles
147 Extent to which training
resulted in finding the
required information faster
148 Increase in the knowledge
of safety regulations
149 Extent to which the
training was helpful in
documentation
150 Improvement in
relationship management

Very high

High

Slightly low

Medium/
moderate
Slightly
High

Low

Employee perception of
the impact of technical
training

Very low

Sl. No.

121