HOWARD HARRELL

Conroe, Texas 77301 | C: 936-647-7104 | hhvhh1968@hotmail.com

SUMMARY
Experienced Director of Operations with a graduate degree in Hospitality Management is motivated by a
burning desire to help train the business leaders of tomorrow by teaching: Leadership Skills, Team
Building, Customer-focused Service, Sales Building Techniques, People Development Skills, Personnel
Management, Responsibility, and Managing for Profit to the heart of your unique organization.

HIGHLIGHTS
Passion for developing people to their greatest potential
Advocate for females and minorities in management; leadership positions
Excellent communication skills; speaks Spanish; has a talent for writing

ACCOMPLISHMENTS
Coached two general managers to win the Ray Kroc Award, the highest
management honor awarded in McDonald's; one in 2012 and the other in 2013
Stimulated double digit sales increases through Texas-Sized Hospitality initiative
Authored or co-authored 90% of all training, orientation, employee handbook
documents, daily operational materials, directives, rules, and regulations

EXPERIENCE
09/2010 to Current

Director of Operations
Savannah Investments, LLC dba McDonald's of Huntsville, Bryan, & College Station
Determined courses of action; wrote action plans; delegated specific tasks to
managers; monitored; made necessary changes as needed; followed up
Worked daily with area supervisors and general managers to ensure that they were
on target to meet their individual goals; held them accountable
Forecast P&Ls for eight restaurants; developed annual budgets; held more than
100 managers and 350 employees accountable in all areas of operations

11/2006 to 09/2010

Area Supervisor
Holland/Smith Organization dba McDonald's of Conroe, Montgomery, Huntsville,
Developed plans and opened four new restaurants in three years
Recruited, hired, and trained managers for new restaurants; developed teams
Managed five restaurants; 50 managers; 300 plus employees
Increased sales and profits consistently; turned losers into winners

03/2003 to 11/2006

Owner/Operator
Modern Masters Faux Painting Services - Conroe, Texas
Established and managed a janitorial, cleaning, painting, and landscaping company
Provided multiple services to homeowners and small businesses that needed
small or odd jobs performed quickly and professionally
Developed core business; promoted steady growth rate through marketing;
expanded business contacts, referrals, and customer base

09/1971 to 03/2003

Available Upon Request

RESUME

HOWARD HARRELL

Page 2

CURRICULUM VITAE
2006

Nursing: First year courses

Montgomery College - The Woodlands, Texas, United States

1997

Master of Arts: Hospitality Management

Conrad N Hilton College of Hotel and Restaurant Management at the University of
Houston - Houston, Texas, United States
Special Courses:
Entrepreneurial Marketing; International Tourism; Tourism Marketing; Lodging
Strategies; Facility Management, Maximizing Capacity
Honors:
Avis/American Society of Travel Agents National Scholarship for 1997
Graduate Student Representative for USA to 1996 Asia Pacific Tourism Conference
Vice-President Graduate Students' Association (1996-1997)
Experience:
Research Assistant to Dr. KS Chon editor of four international travel and tourism
journals; utilized my writing and editing skills for all submissions; Night Audit
Manager and Assistant Restaurant Manager at the University Hilton Hotel
Thesis:
Harrell, Howard (1997). Hotel and Resort Industry Trends in Asia-Pacific
(1991-1995).
Journal Articles:
Harrell, Howard and Chon, K.S. (11 Nov 2014). Differences in Perception of
Employee Empowerment Between Managers and Non-Managers in The Hotel
Industry, Published online, DOI: 10.1080/2508281.1996.11014778.
Harrell, Howard and Chon, K.S. (1997). Hotel and Resort Industry Trends in
Asia-Pacific. In M. Oppermann et al. (Ed.), Pacific rim tourism, pp. 45-59, New York,
NY: CAB International.
Harrell, Howard (1996). Differences in perception of employee empowerment
between managers and non-managers in the hotel industry, Tourism
Recreation Research, Vol. XXI, No. 2, 1996: pp. 69-75.

1971

Bachelor of Arts: Sociology

The University of Texas - Austin, Texas, United States

1968

Arts and Sciences: Freshman year courses

The University of Arkansas Fayetteville, Arkansas, United States