COMPUTER LITERACY OF POLICE OFFICERS

IN BAGUIO CITY

AKLINEN, WARREN
ANCHEMANG, MATEB
BENEDICTO, MARK
CAYAP, ELVIS
COSALAN, JERIC
GAYUDAN, DELPEAD
LESTINO, HEINJIE
MENCIO, JUNNEL
SUBELAN, JELLESTER

BACHELOR OF SCIENCE IN CRIMINOLOGY

CORDILLERA CAREER DEVELOPMENT COLLEGE

MARCH 2015
1

COMPUTER LITERACY OF POLICE OFFICERS

IN BAGUIO CITY

AKLINEN, WARREN
ANCHEMANG, MATEB
BENEDICTO, MARK
CAYAP, ELVIS
COSALAN, JERIC
GAYUDAN, DELPEAD
LESTINO, HEINJIE
MENCIO, JUNNEL
SUBELAN, JELLESTER

SUBMITTED TO THE FACULTY OF THE

COLLEGE OF CRIMINAL JUSTICE EDUCATION
CORDILLERA CAREER DEVELOPMENT COLLEGE
IN PARTIAL FULFILMENT OF THE
REQUIREMENTS IN THE

DEGREE OF

BACHELOR OF SCIENCE IN CRIMINOLOGY

April 2015

APPROVAL SHEET
This undergraduate titled COMPUTER LITERACY OF PNP PERSONNEL IN
CAR BY CCDC STUDENTS, prepared and submitted by AKLINEN, WARREN;
ANCHEMANG, MATEB; GAYUDAN, DELPEAD; MENCIO, JUNNEL and SUBELAN,
JELLESTER; in partial fulfillment of the requirement for the
degree.
BACHELOR OF SCIENCE IN CRIMINOLOGY
Has been examined and it is
approval for ORAL EXAMINATION.

recommended

for

acceptance

and

JACKIE LOU MIGUEL

Adviser

APPROVED by the THESIS EXAMINATION COMMITTEE

LOURENCE B. MIGUEL
Chair

JAYLO K.LACADEN
Member

ELEANOR L. WILLY
Member

Accepted in partial fulfillment of the

degree BACHELOR OF SCIENCE IN CRIMINOLOGY

DENNIS M. BUTAG

requirements

for

Date: April 22, 2015

Dean, College of Criminal Justice Education

Cordillera Career Development College
Buyagan, Poblacion, La Trinidad, Benguet

the

Abstract

AKLINEN, WARREN SAKOY,ANCHEMANG, MATEB LAWINGAN,GAYUDAN, DELPEAD

BAUTISTA, MENCIO, JUNNEL MAKASTING and SUBELAN,JELLESTER COYOB.
Cordillera Career Development College, March 2015.Computer
literacy of Police Officers in Baguio City.
Adviser: Jackie Lou G. Miguel
This study was conducted to determine the computer literacy
of police officers in Baguio City. Specifically, the study sought
to; 1) determine the level of competency of the police officers
in utilizing computer hardware; 2) determine the level of
competency of police officers in using computer software or
program; 3) to find out the perceived hindrances among PNP
personnel in learning or improving their computer skills.
Furthermore, it was conducted to compare it with the
findings that were gathered by the past researchers (Cayap, et
al.) which were conducted in the municipality of La Trinidad,
Benguet in the year 2014.
Based on the research conducted, the police officers in
Baguio City are knowledgeable on how to manipulate computer
hardware as proven by the study which obtained an average
weighted mean of 3.11 interpreted as much literate.
In addition, it was also revealed by the research conducted
that when it comes to utilizing computer software, the Baguio
police officers

are good in Microsoft word with a weighted mean

of 3.08, Microsoft Power Point with a weighted mean of 2.76,

Microsoft Excel with a weighted mean of 2.76, and using Internet
with a weighted mean of 3.01 interpreted as Much literate, but
when it comes to Microsoft publisher they gained a weighted mean
4

of 2.44 interpreted as slightly literate which indicates that

they need more trainings to be popularized in the computer
software.
The research finally shows that the hindrances in Baguios
police officers in learning computer are: lack of training on
computer utilization, lack of computers to use, insufficient
skills or knowledge in utilizing computers and inappropriate
trainings on computer utilization.
The researchers recommend that the Philippine National
Police should conduct more computer education programs to ensure
that all of its members are computer literate.
Descriptive-Survey method was used to gather the
quantitative data for this study. Questionnaire was utilized to
elicit the information needed for the research.

ACKNOWLEDEGMENT

We extend our heartfelt appreciation to the men and women of

PNP who made this study possible. To City Director Rolando
Miranda for allowing us to conduct this study to his
subordinates, we thank you. We express our respect and gratitude
to the police personnel of the different police stations, substations and traffic management group who shared us their
precious time in answering our interviews and the questionnaires
we distributed even though they are too busy with their
respective duties.
We acknowledge the help of our adviser, Ms. Jackie Lou
Miguel and the indispensable assistance of our statistician Mrs.
Fabiola Lucop.
We also want to express our deepest gratitude to our parents
who supported us in every way. We thank you for urging us to go
on despite the hardship we encountered as we conducted this
study.
Most of all we thank the good Lord for the guidance and
love.

The Researchers

TABLE OF CONTENTS
TITLE

PAGE

TITLE PAGE . . . . . . . . . . . . . . . . . . . . . . i
APROVAL SHEET. . . . . . . . . . . . . . . . . . . . . iii
ABSTRACT . . . . . . . . . . . . . . . . . . . . . . . iv
ACKNOWLEDGEMENT. . . . . . . . . . . . . . . . . . . . vi
TABLE OF CONTENTS. . . . . . . . . . . . . . . . . . . vii
LIST OF TABLES AND FIGURES . . . . . . . . . . . . . . ix
CHAPTER 1: THE PROBLEM
Background of the study . . . . . . . . . . . . . 1
Statement of the Problem. . . . . . . . . . . . . 8
Scope and Delimitation of the Study . . . . . . . 8
Objectives of the study . . . . . . . . . . . . . 9
Importance of the Study . . . . . . . . . . . . . 9
Conceptual framework. . . . . . . . . . . . . . . 10
Definition of terms . . . . . . . . . . . . . . . 17
CHARPTER 2: DESIGN AND METHODOLOGY
Research Methodology. . . . . . . . . . . . . . . 18
Population and Locale of the Study. . . . . . . . 18
Data Gathering Tools. . . . . . . . . . . . . . . 19
Data Gathering Procedure. . . . . . . . . . . . . 19
Treatment of Data . . . . . . . . . . . . . . . . 20

CHAPTER 3: PRESENTATION ANALYSIS AND INTERPRETATION OF DATA

Extent of Competency of Police Officers in Utilizing
Computer Hardware. . . . . . . . . . . . . . . . 22
Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Word. . . . . . . . 25
Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Power Point . . . . 27
Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Excel . . . . . . . 30
Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Publisher . . . . . 31
Level of Competency of Police Officers in Using
Internet in their Police Work. . . . . . . . . . 34
Perceived Hindrances in Improving the Level of Computer
Literacy among PNP Personnel . . . . . . . . . . 36
Summary of Findings . . . . . . . . . . . . . . . 37
CHAPTER 4: CONCLUSION AND RECOMMENDATION
CONCLUSION. . . . . . . . . . . . . . . . . . . . 39
RECOMMENDATION. . . . . . . . . . . . . . . . . . 39
REFERENCES. . . . . . . . . . . . . . . . . . . . 41
APPENDICES
A. Permission to Administer Questionnaire . . . . 43
B. Questionnaire. . . . . . . . . . . . . . . . . 44
C. Curriculum Vitae . . . . . . . . . . . . . . . 52

LIST OF TABLES AND FIGURES

8

TABLES
a. Treatment of Data--------------------------------- 20
b. Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Word---------------- 23
c. Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Power Point--------- 36
d. Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Excel--------------- 30
e. Level of Competency of Police Officers in Utilizing
Computer Software: Microsoft Publisher----------- 31
f. Level of Competency of Police Officers in Using
Internet in their Police Work--------------------- 34
a. Questionnaire ------------------------------------ 44