Telkom Mobile Terms and Conditions:

Migrations, Conversions, Renewals

General
The information contained below is relevant to all Product Offerings. The information contained
herein is accurate at the time of publishing, and may change without prior notice. To view an
updated version of the Terms and conditions, please visit www.telkommobile.co.za for more
information.

Agreement Validity
Based on the offering chosen by the subscriber, the subscriber shall enter into either a month-tomonth or longer fixed term agreements such as 24 month contract. Where a fixed term agreement is
chosen the agreement shall remain valid for the period specified where after the agreement
transitions into a month-to-month agreement.
Telkom Mobile shall inform the customer 40-80 days prior to the expiration of the contract.
After expiration of the commitment period, customers will continue with the full subscription fee of
the base subscription offer, where applicable, or the SIM only option of the deal configuration
should they decide not to renew the contract.
During the decommissioning of a product, the customer will be notified to move to an alternate
product offering. Customers can choose to migrate to the proposed alternate offering or any deal
offer that is made available by Telkom Mobile from time to time.

Renewals
For longer term contracts, the subscriber shall be eligible to renew the subscription at least 2
months prior to the contract expiration.
The subscriber may, at the time of requesting the renewal convert or migrate the service to a
different service or package, should the subscriber wish to do so.
Upon concluding the renewal, the subscriber shall enter into a new fixed term agreement as per the
chosen period specified for the new agreement.
Customers will not incur any penalty charges relating to contract renewals and upward migrations,
however penalty charges will apply to downward migrations and early terminations.
Free Resources (e.g. bundles minutes) shall be prorated and carried over to the new product
offerings when a renewal is initiated.

Billing
Subscriptions are billed in advance, on the date as indicated by the subscriber in the Subscriber
Agreement Application form.
Usage outside of the bundle allocation(s) (also called out of bundle usage) shall be billed in arrears at
the rates associated to the relevant tariff plan.

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Usage of Voice or Video calling is billed for using the per-minute / per-second billing principal
depending on the chosen product offering.
The services rendered to the subscriber up and until the issue of the first bill shall be pro-rated
according to the rates of the chosen offering.
Recurring Bundle allocation(s) shall become effective on every first (1st) day of the calendar month
and shall be valid until the last day of the calendar month.
Inclusive Data Bundles are valid until the end of the calendar month.
Recurring Data Bundles are valid until the end of the following calendar month from date of
activation.
Once-Off or Ad-hoc Data Bundles are valid until the end of the following calendar month from date
of activation.
Ad-hoc and recurring unused bundle allocations at the end of the last day of the month shall be
subject to the rules stipulated under Carry Over of unused bundle allocations.

Migrations
Customers are permitted to request a migration after 3-months into their contract.
Upward Migrations
An upward migration refers to the scenario when the subscriber wishes to move to a package of a
higher base subscription than the existing package, during the fixed term portion of the agreement.
The subscriber may upward migrate without any penalties at any time during the fixed term
agreement subjected to the differences in the base subscription.
The subscribers shall retain accumulated bundle allocations when doing an upward migration.
Please note the following:
A: New offer starts immediately after activation on the system. The commitment period for
Base offer to Base offer migrations will continue until the end of the new commitment
period. E.g. Migrate from Saver 1 of 24 months in month 12 to Smart Saver 2 of 24 Months,
which means the contract continue from month 12 until month 24 of the new offer,
thereafter it will continue on a month to month basis.
B: When doing migrations from Base offers-to-Deal offers, Deal offers-to-Deal offers and
Deal offers-to-Base offers, the commitment period shall be set according to the new
contract period and the associated terms and conditions.

Downward migrations
A downward migration refers to the scenario when the subscriber wishes to move to a package of a
lower base subscription than the existing package, during the fixed term portion of the agreement.
The Subscriber will be liable to pay an admin fee for a downward migration, which will be
determined at the time of requesting the migration.
Telkom Mobile shall, as a downward migration fee, recover the difference in handset pricing
between the original and the newly selected packages as well as an administration fee.
Please note the following:
A: New offer starts immediately after activation on the system. The commitment period for
Base offer to Base offer migrations will continue until the end of the new commitment
period. E.g. Migrate from Saver 1 of 24 months in month 12 to Smart Saver 2 of 24 Months,
which means the contract continue from month 12 until month 24 of the new offer,
thereafter it will continue on a month to month basis.
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B: When doing migrations from Base offers-to-Deal offers, Deal offers-to-Deal offers and
Deal offers-to-Base offers, the commitment period shall be set according to the new
contract period and the associated terms and conditions.

Discounts that are applicable in the existing products shall not be carried over to the new
contract/commitment period.
Value added services (VAS) shall only be re-established on customer request and according to the
eligibility of the new offering.
Customers choosing to migrate to either upward or downward prior to the expiration of the
contract/commitment period shall be able to do so, however admin fees and penalties shall apply
where applicable.

Early Terminations
Early terminations refer to scenarios where the subscriber wishes to terminate the agreement prior
to the agreement expiry date.
The subscriber shall be liable to pay upon early termination or cancellation of the contract, where
applicable, any associated costs such as administration charges, outstanding device costs, service
charges etc.
The early termination/cancellation fee will be calculated at the time of requesting the early
termination.

Service Conversions
This refers to scenarios where a subscriber wishes to change from the post-paid account to either a
hybrid account or a pre-paid option.
Early termination shall be applicable, but the subscriber shall be permitted to retain the originally
assigned mobile number as allocated to, or ported over by Telkom Mobile.
When a subscriber converts from a pre-paid product offering to a post-paid product offering, all free
resources such as data bundles, messaging bundles shall be forfeited.
Upon sign-up and activation of a mobile contract, customers shall not be permitted to convert to
another offering within a 3 month period.

E & O.E.

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