ews
Dr. Jesse Wright
leaves post, p. 8
A publication of Norton Healthcare
Work begins on new downtown
radiation center
Norton Cancer Institute officials broke
ground on a new downtown radiation center
Jan. 14. The center will be built on a 1.1-acre The center’s new powerful Varian linear
Social media part of
communications mix, p. 4
site at 676 S. Floyd St. and will feature
some of the most sophisticated technologies
available anywhere in the world to treat adult
and pediatric cancers and tumors.
“Our new center will bring together
comprehensive, personalized cancer services
in one location for the convenience of our
patients and their families,” said Robert N.
Shaw, president, Norton Cancer Institute.
Center treats headache
pain, p. 5 “Most important, each patient will have an
improved chance of living a better, longer life
after a cancer diagnosis.”
The 65,000-square-foot, three-story
facility will feature a first-floor radiation
center, second-floor multidisciplinary
specialty centers and a third floor for
future growth of cancer-related services.
The radiation center will offer faster, more
Cashier loves “people”
part of job, p. 11 precise, more powerful radiation therapy to
F e b r u a r y/ M a r c h 2 0 1 0
treat deep-seated tumors more effectively
while sparing surrounding healthy tissue.
accelerator will incorporate the Novalis Tx®
Stereotactic Radiosurgery System.
Services will be directed by Aaron
Spalding, M.D., Ph.D., a fellowship-trained
radiation oncologist who treats adults
and children and was trained at St. Jude
Children’s Research Hospital before joining
Norton Cancer Institute.
“Sophisticated radiation therapy services
are a vital tool in the fight against cancer,”
Dr. Spalding said. “Our ability to bring
this leading-edge technology to Norton
Healthcare’s downtown campus will have a
life-changing impact for adult and pediatric
patients and their families. It complements
the existing sophisticated radiation therapy
services currently available on the Norton
Suburban Hospital campus.”
The center will bring together regional
experts in neuro-oncology, neurosurgery,
orthopaedic oncology, radiation oncology
and behavioral oncology. In addition to
medical and radiation treatment, the center
will house cancer research, such as patient
clinical trials, and education services. It is
scheduled to open around July 2011.
–Misty Cruse
Bob Shaw (left) and Aaron
Spalding, M.D., Ph.D., at the
groundbreaking for the
radiation center.
Photo by Jamie Rhodes
 Get a heart disease
risk assessment
Many Americans may not realize
heart disease is the leading cause of
death among women. Norton Women’s
Heart Center is taking steps to educate
Norton Healthcare’s female employees
about heart disease by offering them
a discounted rate on valuable heart
disease risk assessments.
Heart disease risk assessments
include:
• Total lipid profile
• Glucose check
• Blood pressure check
• Body fat analysis
• Body mass index
• Ankle brachial index
During the evaluation, employees
will receive assessment results along
with information about other signs
and risk factors for heart disease. Each
assessment includes a counseling
session with a cardiovascular nurse to
allow for open and honest two-way
communication of health concerns
and recommended lifestyle changes to
reduce risk. Nurses also will schedule
appointments with a cardiologist if
desired.
The special employee rate of $30
(normally $40) is effective through
March 31; hs-CRP testing, a predictor
for heart disease risk, also is available
for an additional $10.
Call 629-1234 to schedule a heart
disease risk assessment.
–Misty Cruse
2 • N o r t o n N ew s • F e b r u a r y / M a rc h 2 0 1 0
NEWS Briefs
Douglas A. Winkelhake, president and administrator of
Norton Brownsboro Hospital, has been selected as one
of Modern Healthcare magazine’s 12 “Up & Comers”
for 2009, honoring him as a rising star in health care
management. He was selected from 139 applicants for
the competition that recognizes executives age 40 and
younger.
An article submitted by Lynnie Meyer, MSN, R.N.,
executive director, and Todd Schmiedeler, associate vice
president of philanthropy, Norton Healthcare Foundation,
was selected for publication in the spring 2010 AHP
Journal, published by the Association for Healthcare
Philanthropy. Titled “Norton Healthcare: Donor-centered
gift planning,” the article covers planned giving and Wade
Mountz Heritage Society initiatives.
The Norton Healthcare Foundation School of Cardiovascular
Technology has been reaccredited by the Joint Review Committee on
Education in Cardiovascular Technology, with a concentration certificate
awarded in noninvasive cardiology. The peer review recognizes the program’s
substantial compliance with nationally established accreditation standards.
Norton Audubon Hospital Vascular Access Center received accreditation
from the American Society of Diagnostic and Interventional Nephrology.
Peter H. Wayne III, M.D., interventional radiology, medical director of the
center, and Qasim Choudry, M.D., interventional nephrology, were certified
in 2008 and 2009, respectively.
The Cancer Care and Renal Center at Kosair Children’s Hospital has
received a three-year accreditation with commendation from the American
College of Surgeons’ Commission on Cancer. The program has been
accredited since 1959 – longer than any cancer program in the country.
A study conducted by Kosair Children’s Hospital and University of Louisville
linking bruising patterns to child abuse was published in the journal
Pediatrics in December 2009. The research team for the study included
Kosair Children’s Hospital staff Sandra Herr, M.D., medical director,
Emergency Department; Justine O’Flynn, R.N., and Sara Aldridge, ARNP,
“Just for Kids” Critical Care Center.
Aaron Spalding, M.D., Ph.D., has been appointed to the Young
Investigators Committee for the Children’s Oncology Group, the nation’s
foremost clinical trial organization for pediatric cancer.
Holiday food drive surpasses goal
Norton Healthcare employees helped provide countless employees,” Patyk said. “Not only did we meet the goal, we
holiday meals to community members in December by surpassed it!”
donating 7,336 pounds of food during the organization’s Planning has begun for a 2010 Dare to Care food drive.
second year to partner with the Dare to Care Food Bank. For more information, call Patyk at 629-8438.
This was 61 percent more food than employees donated in
–Misty Cruse
2008.
“When the program started, the facility Service
Excellence teams were just trying to offset some of the
need caused by the economy’s downturn,” said Chuck
Patyk, system manager, Service Excellence. “Dare to Care
explained the food push really drops after Thanksgiving
when the toy drives begin, so we chose the time between
Thanksgiving and Christmas to contribute.”
Hoping to surpass the previous year’s 4,500 pounds of
food collected, organizers set a goal of 6,000 pounds for
the 2009 drive. Employees and members of the community
dropped off their donations at Dare to Care collection boxes
at 30 Norton Healthcare locations, including many of the
physicians’ offices.
Recipients of Dare to Care food include the working
poor and older residents of 13 counties in Kentucky and
Southern Indiana; 50 percent of recipients are families with
children. Photo by Jamie Rhodes

“In a time when the economy is down, it really Chuck Patyk delivers donated food items to the Dare to Care
shows the compassion and caring of Norton Healthcare Food Bank.

Combined Giving Campaign exceeds $1 million

Thanks to the commitment and generosity of Norton Healthcare employees, donations to the
2009 Combined Giving Campaign topped the $1 million mark for the first time in the campaign’s
history. Employee donations totaled $1,018,779.
“Our organization has a long history of giving time, resources and service to our community,”
said Russell F. Cox, executive vice president and chief operating officer. “Demonstrating
stewardship of resources is one of our organizational values, and stewardship is one of our Pillars
of Excellence, which help provide the framework for all we do. Donating to the campaign is an
example of employees living these values.”
Through the annual Combined Giving Campaign, employees help support the WHAS Crusade
for Children, Metro United Way, Fund for the Arts, Children’s Hospital Foundation, Norton
Healthcare Foundation and Kosair Charities.
–Misty Cruse

F e b r u a r y / M a rc h 2 0 1 0 • N o r t o n N ew s • 3
 Norton Healthcare ‘friends’ social media
With a recent report finding 60 percent of Americans
use the Internet to access health and wellness information,
the decision for Norton Healthcare to join popular social
media outlets like Facebook, Twitter and YouTube was an
easy one.
“In early 2009 we started evaluating emerging online
communication tools available with the goal of creating an
open stream of communication for patients and employees,”
said Gabe Riggs, eBusiness marketing coordinator.
Norton Healthcare and Kosair Children’s Hospital now
have Facebook fan pages that disseminate information about
relevant health issues, regional and national health news,
and events happening on the campuses. The Children’s
Hospital Foundation has a Facebook cause page, where
donations can be made and people can read amazing stories
patients and others post. And there are group pages for “These sites and tools are continuously monitored and
such topics as cancer survivors, weight management and administered by representatives from several departments
women’s health.
“Recently, these pages proved to be a useful outlet for
getting the word out about flu vaccine information,” Riggs
said. “We need to bring the message to our patients and
employees rather than expecting them to come to us.”
4 • Norton News • February 2010
Twitter users can follow Norton Healthcare and
Kosair Children’s Hospital as well to read posts about
popular health topics and trends, events and available
health tools.
“Research has shown that medical information is the
fourth most clicked topic on Twitter, and we wanted to be
a part of that,” Riggs said. “Twitter gives us the opportunity
to post relevant, topical information. Our messages are
intended to be about topics we all can find interesting and
useful in our daily lives. We also have some fun things
planned for 2010 in these arenas.”
Norton Healthcare also uses YouTube, iTunes podcasts,
Vimeo, Ning and CaringBridge to communicate and
improve experiences for patients and employees, all under
careful monitoring for appropriate use.
across the system,” Riggs said. “From strategizing to
stewardship to daily operations, these individuals ensure
accountability and appropriate use of these new tools.”
To follow Norton Healthcare on any of these social
media platforms, visit NortonHealthcare.com/socialmedia.
–Jennifer Reynolds
Gabe Riggs is administrator of the
Norton Healthcare Facebook page.
Photo by Jamie Rhodes
COURSE of the Month
How to Deal with Difficult People
To register for this class or other courses,
This course focuses on improving one’s ability to deal with
go to Nsider and click on “Learning.”
people perceived to be difficult, communicating effectively
For more information, call Norton
in difficult situations and understanding how perceptions
University at 629-7349 or e-mail
impact how people react to various situations. Attendees
nortonuniversity@nortonhealthcare.org.
learn to identify groups or persons they find difficult to deal
with, identify strengths and weaknesses of various reactions
to conflict and ways to effectively communicate with difficult
people to improve job performance. The course will be
offered Tuesday, March 23, from 8:30 a.m. to noon, at 224 E.
Broadway, Suite 115, Classroom 3.

Headache & Concussion Center opens

Norton Neuroscience Institute opened the region’s “The center is dedicated to helping individuals who
first Headache & Concussion Center at Norton Suburban suffer from headache pain that is not relieved by over-the-
Hospital in December under the direction of Tad Seifert, counter medications.”
M.D. Dr. Seifert is the only fellowship-trained headache The Headache & Concussion Center offers medication
neurologist in Kentucky. After finishing his neurology management and outpatient treatments for chronic
residency, Dr. Seifert completed a fellowship at Houston headache and concussion pain, including infusion therapy;
Headache Clinic in Texas, one of the country’s premier physical, psychological and behavioral therapies; nutritional
centers for headache treatment. counseling; Botox and trigger point injections; and occipital
Dr. Seifert’s expertise can help patients receive nerve blocks.
appropriate diagnoses of specific types of headaches and For more information, call the Headache & Concussion
concussions. He offers treatment for: Center at 899-6782.
–Misty Cruse
• Migraine headaches
• Chronic daily headaches
• Cluster headaches
• Analgesic rebound headaches
• Cervicogenic headaches
• Menstrual-associated headaches
• Tension headaches
• Post-concussive/post-traumatic headaches
• Sports-related concussions
• Trigeminal neuralgia
• Occipital neuralgia
Photo by Nick Bonura
“There is a great need in this region for specialized care
Tad Seifert, M.D., meets with Allison Dempsey, a lay
in the areas of headache and concussion pain,” said Gregg health navigator with Norton Cancer Institute, at the
Davis, system vice president, Ortho/Neuro/Spine. Headache & Concussion Center.

F e b r u a r y / M a rc h 2 0 1 0 • N o r t o n N ew s • 5
 Fund raises awareness about aneurysms
After the sudden death of longtime Louisville television 5K Walk/Run at St. Leonard Catholic Church on March 13,
reporter Chuck Olmstead from a ruptured brain aneurysm and a free stroke and aneurysm screening expo at Oxmoor
in March 2009, his widow, Candy Olmstead, decided to take Center on March 27 and 28.
action to increase awareness and help save lives. Working Visit ChuckOlmsteadFund.com for additional details.
through the Norton Healthcare Foundation, she established
the Chuck Olmstead Memorial Fund to support education,
prevention and screening efforts for brain illnesses such as
aneurysms, stroke and brain tumors.
“Since Chuck’s passing, I have been overwhelmed
with an outpouring of support and kindness from this
community,” Olmstead said. “I also have had countless
conversations with people who, like Chuck, are hesitant to
go to the doctor or hospital either because they fear it or
because other things in life simply seem to take priority.”
Olmstead is working with the neurosurgeons of Norton
Neuroscience Institute to develop screening and education
programs. She hopes to raise $2.4 million for the creation of
a mobile brain-screening unit to use in outreach efforts. In
the meantime, she has worked with Norton Neuroscience
Institute physicians to create mini-vignettes featuring
Norton Neuroscience Institute patients whose lives were
Photo by Nick Bonura
saved by early detection of brain illnesses.
From left, neurosurgeons Tom L. Yao, M.D., and Christopher
Several fundraising and screening events are scheduled B. Shields, M.D., president of Norton Neuroscience Institute,
for March, including special collections at various churches discuss the causes of aneurysms with Candy Olmstead.

on March 6 and 7, the Chuck Olmstead Memorial Fund

You make us remarkable, Become a mystery

Kenyatta Jones!
From time to time Norton News
features employees’ “Remarkable
Moments.” This month’s issue features
Kenyatta Jones, a patient care associate
at Norton Brownsboro Hospital. Jones’
primary job is to assist nurses and
make sure patients have what they
need during their stay in the hospital.
Almost daily she’s reminded that
patient care is more than providing
medical treatment. It’s also delivering
a patient’s favorite specialty coffee and
understanding that the little things
make a big difference.
To see Jones’ complete story, visit NortonHealthcare.com/
remarkablemoments.
shopper!
If you or a member of your family
visit any Norton Healthcare facility
as a patient, be sure to complete a
“Ned’s Insider Feedback” form about
the experience. Go to Nsider, click on
“Applications,” select “Ned’s Insider
Feedback,” then complete and submit
the form. The first time you provide
feedback, you will receive a “Ned”
keychain.

6 • Norton News • F e b r u a r y / M a rc h 2 0 1 0
Online center answers billing questions
NortonHealthcare.com has a new patient-friendly
online Billing Information Center for patients to securely
submit general and specific questions about their hospital
bills; make changes to their mailing address and insurance
information; and request an itemized bill or hospital
account balance.
“Patients have been asking for this capability, and we are
excited to be able to offer it,” said Audrey Beeson, director
of patient accounting, Patient Financial Services. “We’ve had
a great response so far and will be able to expand the area as
future needs arise.”
To ensure privacy and security, submitted questions are
encrypted and sent directly to Patient Financial Services.
Once questions are received, patients are contacted with
answers by mail or phone, depending on the complexity of
the question.
“We realize that hospital bills can be confusing, and we
want to provide another way for patients to find answers to
their questions,” said Natalie Cashon, manager, eBusiness.
The Billing Information Center went live on Jan. 6. For
more information, contact Natalie Cashon at 629-8676 or
visit NortonHealthcare.com/hospitalbilling.

–Misty Cruse

Mother, daughter earn master’s degrees

Debbie Hall, R.N., and her daughter, Kristin Pickerell, opportunity, so I feel lucky that I did. On top of that, we
R.N., share the same passion for health care. Hall began made great study partners!”
working at Norton Audubon Hospital as a surgical services Both Hall and Pickerell graduated from Bellarmine
educator more than six years ago and worked her way up to University in December 2009.
director of the department. Pickerell is a nurse manager in “It was really a bonding experience for us,” Pickerell
the neurology intensive care unit at Norton Hospital, where said. “I wouldn’t have wanted to do it any other way!”
she’s worked since 2003.
–Emily Lekites
In January 2007, Pickerell enrolled in the Master of From left, Kristin Pickerell, R.N.,
and Debbie Hall, R.N.
Science in nursing program at Bellarmine University and
convinced her mother to do the same. The nursing
administration master’s program prepares professional
nurses to function in management positions in a variety
of health care settings. Students focus on financial and
economic aspects of health care, human resource
management and organizational leadership. Selected
clinical, administrative and research experiences
provide students with the opportunity to function as
nurse administrators.
“I knew that completing my master’s degree would
open more doors,” Pickerell said. “Being able to do it
with my mother definitely made it more fun. We rode
together, sat together and even worked on projects
together.”
Throughout their nearly three years together
at Bellarmine University, this mother and daughter
were able to attend all of the same classes.
“The best part of going back to school was going with
my daughter,” Hall said. “Most mothers don’t have the

Photo by Nick Bonura

F e b r u a r y / M a rc h 2 0 1 0 • N o r t o n N ew s • 7
 Psychiatric pioneer leaves longtime post
After serving as medical director of Norton Psychiatric
Center since 1983, Jesse Wright, M.D., has stepped down
from that post. But don’t get the idea he’s retiring. This
practicing psychiatrist, writer and lecturer is busier than
ever. Dr. Wright is continuing in his role as a professor and
vice chair of the Department of Psychiatry and Behavioral
Sciences at the University of Louisville. He has taken on the
role of director of the Depression Center at U of L, and he is
in the process of writing his eighth book.
Dr. Wright recently reflected on the many changes in
the field of psychiatry since he began practicing in 1975.
“Tremendous advances have been made in
understanding mental illnesses,” he said. “We have all kinds
of new treatments that offer advances over what we had 30
years ago and a much broader palate of drugs to treat mental
illness.
8 • Norton News • F e b r u a r y / M a rc h 2 0 1 0
“When people come to me now with depression or anxiety
or even a psychotic illness, I’m very optimistic that we can
do a whole lot to help them.”
A pioneer in the field of cognitive-behavior therapy
(CBT), Dr. Wright was instrumental in developing the first
computer program used to treat people with depression.
Another of his accomplishments was the implementation of
CBT for inpatients at Norton Psychiatric Center. Inpatients
previously were thought to be too seriously ill to benefit
from the therapy.
“I feel good about all the things we were able to do
to treat Norton Healthcare’s patients,” Dr. Wright said. “I
have enjoyed working with the really inspired group of
nurses, social workers and other mental health professionals
throughout the Norton Healthcare system. It takes a special
person to reach out to someone who’s been traumatized and
to see that person as a human being with great potential.
I could tell thousands of stories about the difference these
caring employees have made to the outcomes for people
who were in really desperate shape.”
The Rev. Dr. William J. Schultz, who has served on the
Norton Psychiatric Clinic Council for many years, was sad
to see Dr. Wright step down.
“He has been an excellent leader in the field of
psychiatry,” Schultz said. “He has a brilliant mind and
excellent communication skills. He’s able to break it down
and make it understandable for a lay person like myself.”
Dr. Wright received his medical degree from Jefferson
Medical College in Philadelphia. Becoming a psychiatrist
was not in his original plan, but he became fascinated by
the field.
“There seemed to be so much to be done, so many
unanswered questions, so many people suffering,” he said.
Dr. Wright considers his career a “gratifying and rich
experience.” He is proud that his son and daughter both
became physicians. He and his wife, Susanne, also have twin
9-year-old granddaughters and a 6-month-old grandson who
is his namesake.
–Cheryl Lockhart
Jesse Wright, M.D., has written several
psychiatry books, including some that have
been translated into other languages.
Photo by Nick Bonura
DXP Imaging joins Norton Healthcare
Norton Healthcare has acquired DXP Imaging –
Watterson, a free-standing diagnostic center at 3430 Newburg
Road. The center opened for business Jan. 4 under the new
name, Norton Diagnostic Center – DXP Imaging.
The facility is a full-service, 7,825-square-foot outpatient
diagnostic imaging center featuring MRI, CT, digital
mammography, bone density, nuclear medicine and X-ray
equipment. It handles about 7,500 procedures annually and
employs nine staff members, who now are Norton Healthcare
employees.
In March 2009 Norton Healthcare entered into a new
long-term service agreement with DXP Imaging, one of
Louisville’s premier radiology groups. Acquisition of the Photo by Jamie Rhodes
diagnostic center is the next step in that agreement and a Norton Healthcare’s newest diagnostic center serves patients
positive development for the community. in southern Jefferson County.
“I am pleased that Norton Healthcare now is in a position
to offer easy access to comprehensive diagnostic services in
southern Jefferson County,” said Bill Ritchie, vice president,
Outpatient Services. “I am confident that the technologists
and staff at Norton Diagnostic Center – DXP Imaging will
continue to provide the high-quality, compassionate care and
service that is the foundation of their stellar reputation.”
Norton Diagnostic Center – DXP Imaging is open from
8 a.m. to 6 p.m. Monday through Friday, and 8 a.m. to 1 p.m.
every other Saturday. The phone number is 357-9729.

LIVING the Service Basics

Respectful communication: I communicate with courtesy, clarity and respect.
Universal Key Messages were created for Norton Healthcare employees to use during interactions
with customers and families. Introducing yourself is an important part of every communication with
customers. It shows respect and sets the stage for the rest of their experience.
• Always say “please” and “thank you.”
• Use appropriate language, easily understood by the customer.
• Answer calls quickly and cheerfully, using good phone manners.
• Listen carefully, so you can respond appropriately the first time.

Comments from recent customer surveys

“Everyone treated me with respect and kindness. The level of care I received was terrific!”
“I have never had such a great experience. Everyone from start to finish treated me with
concern and respect.”
–Chuck Patyk

F e b r u a r y / M a rc h 2 0 1 0 • N o r t o n N ew s • 9
 Nurse stops pre-diabetes N Good Health
with help from YMCA
Studies suggest that 90 percent
Deborah Jo Wente, R.N., of heart disease risk factors can be
mother/baby unit, Norton controlled by modifying your lifestyle.
Suburban Hospital, was told by Take control of your health and reduce
her physician that she had pre- your risk of heart disease with these
diabetes, defined as blood glucose tips:
levels that are higher than normal
but not yet considered diabetes. Eat healthy.
Staff in the N Good Health Eat no more than six ounces of
Department and Norton Diabetes meat, fish and poultry each day. Fill
Education Services suggested your plate with healthy vegetables
Wente consider participating and fruits. Avoid processed and
in a YMCA diabetes prevention convenience foods. Most are loaded
program being piloted in with fat, salt and sugar. Choose skim
Louisville. The class met for one or 1 percent milk and nonfat or low-fat
hour each week for 16 weeks. yogurt and cheeses.
“It wasn’t a typical diet or
weight loss program,” Wente said. Know your numbers.
Photo by Nick Bonura
“I had a personal trainer, Barbara Keep your weight/body mass
Debbie Jo Wente, right, receives
Millhollan, who helped me create instruction from personal trainer index, cholesterol, blood pressure and
an exercise regimen with weight Barbara Millhollan at the YMCA’s glucose in the appropriate ranges.
Northeast Family Branch.
lifting and treadmill use to build
my strength and endurance.” Be active.
The trainer also provided healthy recipes and encouraged participants All activity helps to reduce the risk
to keep a daily food journal. of cardiovascular disease and obesity.
“I ate 1,500 calories a day and kept a log of everything I ate,” Wente Exercise helps to decrease stress, body
said. “I also worked my way up to weight training two or three times a fat and blood pressure while increasing
week and a 45-minute cardio workout on the treadmill and elliptical six flexibility, strength, cardiovascular
days a week.” fitness, bone strength and self-esteem.
Wente learned to make healthier food choices, such as eliminating
fried foods, eating more fruits and vegetables, switching to skim milk and
drinking more water.
“I started the program thinking that it probably wouldn’t work,
because nothing else has,” Wente said. “Now my resting heart rate has
dropped from 80 to 67, I have lost nearly 42 pounds, and I no longer have
any blood sugar problems.”
Wente also has become a role model for her two college-age daughters,
who are more active and making healthier food choices following Wente’s
success.
“I’ve noticed they are more than willing to reach for a yogurt instead
of a candy bar,” Wente said.
The YMCA is receiving funding from the Centers for Disease Control
and Prevention for the pilot and anticipates expanding the program to
more cities starting this year.
–Tammy Warren

10 • Norton News • F e b r u a r y / M a rc h 2 0 1 0
Fannie Bumphus: 50 years on the job
Chances are, if you go to the Norton Healthcare Pavilion
cafeteria between 2:30 and 7:30 p.m., or if you visited the
Norton Hospital cafeteria before 2005, you’ve been helped
by cashier Fannie Bumphus. A charming woman who
declines to reveal her age, Bumphus began her career with
Norton Healthcare on Feb. 20, 1960, working in the coffee
shop at the old Children’s Hospital. Bumphus recently
recalled a humorous event from her first days on the job “Sometimes it might seem a little rough,” Bumphus
50 years ago.
“The lady who was training me told me to fix an egg
salad sandwich, and I fixed a potato salad sandwich by
mistake,” she said, laughing. “It was comical. The customer
said it tasted pretty good.”
A native of Athens, Ala., Bumphus moved to Louisville
after graduating from high school. She took some business
courses at Jefferson County Community and Technical
College while working, but she found her heart was not in
the college curriculum.
“Business to me was all machines,” she said. “I like
working with people, and I seem to get along with people
really well.”
After the coffee shop closed, Bumphus went to work
half-time in the hospital’s formula room preparing baby
bottles and half-time as a cashier in the hospital cafeteria.
She then transferred to the Norton Hospital cafeteria, where
she worked as a cashier for many years.
“I’ve enjoyed working with all the
people,” Bumphus said. “We grew to be
such a family with our doctors and nurses
and other employees. I just like working
with the family. If I had to do it again,
I would.”
Photo by Nick Bonura
A loyal employee, she believes Norton Healthcare has
much to offer.
“There is so much possibility here,” she said. “If you
start at the low end of the totem pole, you can advance if
you want to. Personally, the way I feel, it’s a great place and
also a great and wonderful place to work.”
Her strong work ethic is evident.
said. “You might even get your eyes right teary because you
feel that it has been too rough. But it only makes you into
what you are.”
After raising five children of their own, she and her
husband, James, adopted a 6-year-old girl and 3-year-old
boy. They also have eight grandchildren.
Bumphus now works 25 hours a week at the pavilion
cafeteria. Her husband drives her to work from their home
in Shively and picks her up in the evening. Outside of work
she stays busy with her adopted children, now 19 and 16,
and her church, where she sings in the choir. Despite some
arthritis in her knees, she never thinks about retiring.
–Cheryl Lockhart
Fannie Bumphus, right, visits with Margie Reed, a
customer at the pavilion cafeteria. When Bumphus
started working for Norton Healthcare in 1960, she
earned 75 cents an hour.
F e b r u a r y / M a rc h 2 0 1 0 • N o r t o n N ew s • 1 1
FOUNDATION News
‘Just for Kids’ Radiothon
Photo by Jamie Rhodes
Ben Davis and Kelly K of the WDJX morning show interview
former Kosair Children’s Hospital patient Coral Ehret, 3, and
her mother, Misty, during the “Just for Kids” Radiothon held
Feb 4 to 6.
Family Allergy & Asthma supports
Kosair Children’s Hospital
The Children’s Hospital Foundation has received a
gift of $152,000 from Family Allergy & Asthma to benefit
Kosair Children’s Hospital. This contribution is in addition
to $38,000 in past support, which helps children from
throughout the region who come to Kosair Children’s
Hospital for specialized care.
Partnership inspires children, adults to
be great
Alltech, a global animal health company, along with
Kosair Children’s Hospital and the Muhammad Ali Center
announced a joint fundraising effort to inspire children and
adults to be as great as they can be. You can participate by
recycling your cell phone. Simply bring your old cell phone
to the Norton Healthcare Foundation office in Medical
Towers South or mail it to: Alltech, 3031 Catnip Hill Pike,
Nicholasville, KY 40356
M o d e r n H e a l t h c a re ’s Best Places to Work in Healthcare 2009
B e st P l a ce s to Wo r k in Kentucky – five consecutive years
Text to help kids at Kosair Children’s Hospital
Send the text message “forkids” to 85944 to make
a one-time donation of $5 to benefit Kosair Children’s
Hospital. The donation will be added to your cellular
phone bill or deducted from your prepaid balance.
Messaging and data rates may apply. All charges are billed
by and payable to your cellular service provider. Service is
available from most carriers. Donations are collected by the
Mobile Giving Foundation and subject to the terms found at
www.mobilegiving.org.
Upcoming events
March 25 • Runway for the Roses, 6:30 p.m., Churchill
Downs Millionaires Row. Get ready for Oaks and Derby
by attending this pre-Derby fashion show to benefit
Kosair Children’s Hospital. This event features Dillard’s
spring collection and includes opportunities to shop for
race day hats, shoes, accessories and attire. For details and
reservations, call 629-KIDS.
April 15 • Derby Divas, fourth annual event, 6:30 to 9 p.m.
Rodes for Him and for Her, 4938 Brownsboro Road. Mark
your calendar for an evening of fun to benefit the Norton
Breast Health Program. Details to come in March.
ews
A Publication of Norton Healthcare
Marketing and Communications Department
EDITOR: Cheryl Lockhart
DESIGNER: Kevin Bayless
COPY EDITORS: Jen Reynolds, Tammy Warren
P.O. Box 35070
Louisville, KY 40232-5070
502.629.8070 Phone
502.629.2688 Fax
nortonnews@nortonhealthcare.org
©2010 Norton Healthcare