Position description

Position title:
Systems Administrator

Position number:

Division:
CFO

Reports to (attach structure):

Team Leader Systems
Administration

Department:
Information Services

Direct reports (number):

Nil

Unit:
IS Enterprise Services

Indirect reports (number):

Nil

Team:
Systems

Location:
CBD

Accountabilities of position
Purpose of position:
This team provides server side support for Auckland Council business applications including Pathway,
Spatial, EDRMS, Web, and a wide range of other applications. Rather than being application
specialists, this team focuses on end to end systems integration and availability. We involve ourselves
in a wide range of activities including incident and change management, event management, and
application upgrades. Some project work is included in our scope of responsibilities.

Key responsibilities
(5 or 6 maximum)

Expected outcomes

Process Ownership and development

To manage the migration of objects between

environments within the Enterprise Application
suite

Quality standards are met

To manage and administer business security

requirements within the Enterprise Applications
suite

Timeframes are met

To manage environment creation,

maintenance, refreshes and object comparison
reporting

Change controls are complete

To maintain an in-depth understanding of the

Enterprise Applications systems and
architecture

Application availability is maximised

Support of integration development

To ensure the quality of outputs achieved by

the Systems Administration team is enhance
through a culture that focuses on continual
service improvement.

System Administrator Position description

August 2012

Communication
Ensure appropriate and relevant
communications are channelled to all affected
parties
Confidentially manage sensitive and important
issues ensuring escalation to relevant people
as necessary
Receive, prioritise, tack and progress
communications, to ensure timely responses
are generated
Liaise with internal and external customers by
telephone, face to face, and email.
Continuous improvement
In collaboration with the relevant manager /
team leader develop, implement, and
continuously improve office management
systems aligned to the needs of the team or
unit
Identify and communicate opportunities to
improve processes that align to best practice
Encourage and promote best practice by
sharing ideas, contributing to project teams,
making recommendations and networking with
all levels of staff
Contribute to the development of policies and
procedures relating to effective practices

Customer service and relationship

management

Professionally respond to and resolve customer

queries (internal and external) within agreed

parameters

Proactively develop and maintain effective

relationships / networks.
Ensure appropriate and relevant
communications are channelled to all affected
parties
Organisational obligations
Action Auckland Councils good employer
obligations and equal employment bicultural
policies and practices
As an employee of the Council you are
required to be associated, as required, with
Civil Defence Emergency Management or any
exercise that might be organised in relation to
this council function.
Promote a safe and healthy workplace by
undertaking responsibilities as outlined in
Auckland Councils health and safety policy
and procedures
Promote activities and initiatives that assist
System Administrator Position description

Issues are effectively managed or escalated

Effective communication with improved
results
Overall productivity of team / customers is
increased
with
open
communication
channels

Processes are efficient and align with best

practice
Improvements identified and implementation
evident

Customer queries resolved at first point of

contact and service rates met
Trusted and respected member of team
Productive relationships are developed and
maintained and objectives met

Auckland Council meets its obligations as an

employer
Auckland Councils reputation is enhanced
within the community
Health and safety requirements upheld

August 2012

Auckland Council achieve its vision and

mission
Promote one-organisation initiatives and action
these service characteristics
As an employee of Auckland Council you are
required to familiarise yourself with and comply
with all organisation policies, including but not
limited to, Auckland Council Code of Conduct

Key relationships
Internal:
Nil
External:
Nil

Type of person suitable for this position

Qualifications
Microsoft qualifications. Other systems related qualifications.
Experience
Experience working in complex environments. Comfortable working with systems experts to
achieve an end to end service goal. Server focus.
Specific experience with Pathway, ARCGis, Filenet, or HP Trim and advantage)
Core competencies team member
Live our values keeping the organisations values at the forefront of decision-making and action.
Improve ways of working taking action to improve existing conditions and processes; identifying
improvement opportunities, generating ideas, and implementing solutions.
Coach your peers providing support to help others strengthen specific knowledge/skill areas
needed to accomplish a task or solve a problem.
Work together working effectively and cooperatively with others; establishing and maintaining
good working relationships.
Focus on customer service ensuring that the customer and stakeholder perspective is a driving
force behind decision making and activities; implementing service practices that meet or exceed
customers, stakeholders and own organisations needs.
Work excellence setting high standards of performance for self and others; assuming
responsibility and accountability for successfully completing assignments or tasks; self-imposing
standards of excellence rather than having standards imposed. Taking prompt action to accomplish
objectives, being proactive.
Technical competencies
Preference for technical expertise with a server back end focus.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed
by incumbents in the assigned job. They are not construed as an exhaustive list of all responsibilities,
duties, or skills required of the incumbent. From time to time, personnel may be required to perform
duties outside of their normal responsibilities as needed.

System Administrator Position description

August 2012