How do I contact the Service Desk?

You can either submit a ticket (support request) at

IT Service Catalog - click on "Service Catalog" in the "Self Service" section on the left hand
navigation bar
Ecolab MyIT
Nalco Self Service Portal
Or you can call the appropriate Service Desk:
North America (NA)
Europe, Middle East & Africa (EMEA)
Latin America (LA)
Asia Pacific (AP)

North America (NA)

Ecolab
Location: Manila
Email Address: IT-ServiceDesk@ecolab.com
Location

Phone Number

U.S. & Canada

1-800- 826-9573 or 651-795-4357

Nalco
Location: Lisbon/Manila
To contact the Service Desk in North America, a single Toll Free number has been established for use in
the United States and Canada. In addition, Naperville and Sugar Land employees can use direct dial
extensions from within the facilities.
Note: If you are having difficulties using the contact number for your country, please submit a request
online, or via e-mail
Email address for all: sd@ecolab.com

Location

Phone Number
Backup Number for all is 1-786-522-2104

U.S. & Canada

888 NALCO-IT (888-625-2648)

Naperville

x 4444

Sugar Land

x 3174

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Europe, Middle East & Africa (EMEA)

Ecolab & Nalco
Location: Lisbon
Email for Europe Ecolab employees: eusd@ecolab.com
Email for MEA Ecolab employees: measd@ecolab.com
Email for MEA Nalco employees: eusd@ecolab.com
Escalation email for all: eusdescalation@ecolab.com
Note: gray cell means there is no Toll Free number for that location

Location

Toll Free Phone Number

Direct Dial Number

Algeria

+44 20 3194 6227

Angola

+44 20 3194 6220

Austria

0800-291331

Bahrain
Belgium

+44 20 3194 6200

+44 20 3194 6228

0800-73861

+44 20 3194 6201

Bulgaria

+44 20 3194 6229

Camaroon

+44 20 3194 6230

Croatia

0800-303557

+44 20 3194 6232

Czech Republic

800-142747

+44 20 3194 6234

Denmark

80-252174

+44 20 3194 6202

Egypt

+44 20 3194 6221

Finland

0800-9-15963

+44 20 3194 6203

France

0800-913719

+44 20 3194 6204

Germany

0800-7239828

+44 20 3194 6205

Greece

00800-12-9580

+44 20 3194 6222

Hungary

06-800-20840

+44 20 3194 6223

Ireland

800-556624

+44 20 3194 6206

Israel Barak

180-93-03217

+44 20 3194 6235

Israel Bezeq

180-94-07415

Italy

800-876286

+44 20 3194 6207

Ivory Coast

+44 20 3194 6238

Jordan

+44 20 3194 6239

Kazakhstan

+44 20 3194 6240

Libya

+44 20 3194 6244

Morocco

+44 20 3194 6246

Netherlands

0800-0227017

+44 20 3194 6208

Norway

800-11561

+44 20 3194 6209

Oman

+44 20 3194 6247

Pakistan

+44 20 3194 6248

Poland

00-800-1215050

+44 20 3194 6210

Portugal

800-8-55979

+44 20 3194 6211

Qatar

+44 20 3194 6249

Romania

+44 20 3194 6250

Russia

8-10-8002-4645011

+44 20 3194 6224

Saudi Arabia

800-8-110345

+44 20 3194 6225

Senegal

+44 20 3194 6251

Slovaki / Slovak Republik

+44 20 3194 6252

Slovenia

+44 20 3194 6253

South Africa

080-09-92254

+44 20 3194 6226

Spain

9009-81682

+44 20 3194 6212

Sweden

020-79-7440

+44 20 3194 6213

Switzerland

0800-562391

+44 20 3194 6214

Tunisia

+44 20 3194 6254

Turkey

+44 20 3194 6255

United Kingdom

0-8081019170

+44 20 3194 6215

United Arabl Emirates (UAE)

8000-35703533

+44 20 3194 6256

Uzbekistan
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+44 20 3194 6257

Latin America (LA)

Ecolab
Location: Mexico City
Email address for all: MX-ITServiceDesk@ecolab.com
Note: gray cell means there is no Toll Free number for that location
Location

Direct Dial number for all is

+52 55 5864-1850
Toll Free Number

Apodaca Plant

#611

Argentina

0800 4441589

Bahamas

1 866 6583624

Barbados

1 866 658 3624

Brazil

0800 762 1202

Chile

1230 020 5943

Colombia

01800 9 157530

Costa Rica

0 800 012 1759

Ecuador

1800 326 522

Edo Mexico
Guatemala

001 866 658-3624

Honduras

800-2559-5300

Jamaica

1 866 658 3624

Mexico

001 866 658-3624

Nicaraqua

001 800-2202120

Panama

001 800 5072520

Peru

0800 54887

Puerto Rico

888 497 4031

Salvador

800 6282

St. Lucia

1 866 658 3624

Trinidad & Tobago

888 250 8631

Uruguay

000 413 598 4173

Venezuela

0800 1 00 4581

Nalco
Location: Lisbon/Manila
Email Address: sd@ecolab.com
The numbers below are Toll Free numbers that will operate from most locations within the specified
country. Backup numbers are available in the event that a Toll Free number is not operating from a user's
phone, please use the Backup Number.
Country

Phone Number
Backup Number for all
is 1-786-522-2110

Argentina

08004441401

Brasil

08008922171

Colombia

01 800 518 1516

Chile

12300209294

Mexico

001 800 514 0414

Venezuela

0800 100 8479

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Asia Pacific
Ecolab
Location: Malaysia
Email Address: sd@ecolab.com

Location

Phone Number

Email Address

China
Hong Kong
India
Indonesia
Japan
Korea
Macau
Malaysia
Phillipines
Singapore
Taiwan
Thailand
Vietnam

+603-83156449

IT-ServiceDeskAP@ecolab.com

Australia
Fiji

+1-800-696-220

sd@ecolab.com

New Zealand

+0800-452-546

sd@ecolab.com

Nalco
The numbers below are Toll Free numbers that will operate from most locations within the specified
country. In the event that a Toll Free number is not operating from your phone, please use the Backup
Number. Note: Some Countries require an Access Number. If an Access Number is indicated for your
country, dial the telephone number, and when you will be asked to provide the number you are dialing,
enter the Access Number.
Email Address: sd@ecolab.com
Country

Phone Number / Access Number

Backup Number for all
is 1-786-522-2110

Australia

1-800-696-220

China (North)

1-0800-714-1581

China (South)

1-0800-140-1450

Hong Kong

800-905-241

Indonesia

001-801-10 / 877-878-9256

India

000-117 / 877-878-9256

Japan

00531161103

South Korea

00798142050414

Malaysia

1800815169

New Zealand

0800452546

Philippines

180011101132

Singapore

8001012427

Thailand

0018001562050414

Taiwan

00801127255

Vietnam

1-201-0288 / 877-878-9256