Floyd Bessard Jr.

3023 Puckett Rd
Kansas City, KS. 66103-2626
816.289.6979

• Objective: Seeking a position as a Computer Operator // Customer Service Representative to use experience
taught skills within a company offering advancement opportunities in the data processing field.
•
Technical Skills:
Hardware: Digital DEC Alpha 2000, 2100, 3000, Sequoia Systems Mainframe, Honeywell/Ultimate Mainframe, IBM 4341/IBM 3490
A02/ES9000, XEROX/Harris Terminal/DOT Matrix Printer, XEROX Laser Printers 3700, 3900, Macintosh, Hewlett Packard and DELL
PC.
Software: Informix, UNIS OS 4.0, Pick/Basic OS 400, DOS/VMS OS/DOS/VS JCL, DOS Multiprogramming, Power/VS and JECL,
OS/VSL, OS/VSL JCL, JES 11, OS/VSL Utilities, Flowcharting, Documentation Standards, CICS, VM / CMS and XEDIT.

Professional Experience:
Firstline Aviation Security, Kansas City, MO – November 2002 – November 2007
Transportation Security Officer
• Was responsible for the safety and security of all passengers.
• Provided excellent customer service.
• Monitored people and commerce using multiplexing network via windows application.
• Detected more than 40 explosives and narcotic substances.
• Calibration of Barringer IONSCAN 400B / CTX 9000 DSI. Both of these machines were Microsoft run and were
responsible for checking baggage for explosive materials.

Accent Marketing Services, Kansas City, MO – October 2001 – October 2002

Administrative Coordinator (Contract)
• Consistently met call resolution goals set by the company.
• Monitored assignments, attendance by generating status reports.
• Maintained Microsoft Servers. Managed call volume queues.
• Generated reports of attrition in order to chart accuracy and yearly projections.
• Scheduled breaks, staff meetings and employees’ shifts based on the call volume report from the previous year.
• Reported on distribution to administrative staff.
• Handled computer operator duties which included, but was not limited to: performing system backups, tape library
updates and software installation.
• Was responsible for peripheral setup installation.

Teletech Holdings, Inc., Kansas City, KS – May 1998 – October 2001

Customer Service Representative/Administrative Coordinator
• Provided customer service support desk.
• Monitored prints queue and peripheral equipment.
• Updated daily summary and interval reports /prepared data output for distribution.
• Monitored communication link between field agents CMS.
• Monitored console support for end users. Uploaded magnetic tapes, disk and paper.
• Performed routine system maintenance increment backups, weekly and quarterly reports.

Education:
Ultimate Tech, East Hanover, NJ -- 1989 – 1990
• Certificate, Pick Basic O/S Systems
Computer Processing Institute, Bridgeport, CT -- 1986 – 1988
• Associate certified, Computer Science