Cindy Strange

6621 Lynch Canyon Drive

Lake Isabella, CA 93240
Home Phone: 760-379-4678 Cell Phone: 760-223-0924
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Objective:
To obtain a part time position which allows me to continue my massage therapy
business while utilizing my customer service skills in a positive environment .

Work Experience:
Massage Therapy by Cindy Strange, Owner and Operator
04/08 - current
I currently own and operate my own business performing massage therapy. This
requires advertising, managing and building my own clientele and setting my own
appointments.

Milan Institute Student Clinic, Student Massage Therapist

08/07- 4/08
Greeting clients, provide one to two hour full body massages in a student clinic
setting. Answered phones, managed appointments, folded linens, stocked and
maintained bays.

Sienna Wellness Institute, Receptionist 1/07–

current
Multitasking position requires answering phones, greeting and checking in
patients, verifying medical insurance coverage, retrieving records, scanning
records into charts and balancing the cash deposit.

AltaOne Federal Credit Union, Member Services Representative

12/99 - 3/06
Position required heavy multitasking while assisting members in a busy office
environment. Duties included educating staff on real estate loan products, notarizing
AltaOne documents, opening new accounts and sub share accounts, establishing IRA
accounts, opening and maintaining certificates of deposit, balancing checkbooks,
entering and disbursing auto, real estate and recreational vehicle loans, assisting
with trust accounts, establishing safe deposit boxes and answering telephones.

AltaOne Federal Credit Union, Real Estate Loan Originator

6/03 - 1/06
Duties included answering a wide variety of questions regarding home loan
financing, offering advice and product information, conducting real estate loan
application interviews, and collection necessary backup for file support.
Communication with the real estate agents, title companies, borrowers and the
corporate office to ensure smooth escrows and closings.

Bank of America, Customer Service Representative

6/98 – 11/99
Department serviced clients with 500 million or more in assets. Responsible for
assisting and researching deposit issues, maintaining overnight investment
 accounts, electronic wires, night drops and vault services for a portfolio of 4 large
clients.

Countrywide Home Loans, Customer Service Supervisor

2/96 – 6/98
Supervised a team of 10 – 12 representatives in a high call volume center.
Monitored calls and supervised the service provided.

Education, Skills and Abilities:

Massage Therapist Certificate. Excellent customer service, computer, telephone
and organizational skills. Typing certificate of 65 wpm. Over three years customer
service supervisory experience, with more than 12 years customer service
experience. Minimal supervision required once trained. Proven ability to establish
and maintain a positive relationship with internal team members and external
customers.