Tender For Hospital Management Information System

CENTRE FOR RAILWAY INFORMATION SYSTEMS
TENDER FOR HOSPITAL MANAGEMENT INFORMATION SYSTEM
Turn key work for supply, installation, commissioning, training and implementation of Web
based On-line Computerization with support at JRH/Mumbai (JRH-Web Project).
INDEX
S. No.
DESCRIPTION
PAGE NO.
FROM
TO
TENDER DOCUMENT PART-I:
1.1
NOTICE FOR INVITATION OF TENDERS
I-3
I-3
1.2
INSTRUCTIONS TO TENDERERS
I-4
I-6
1.3
GENERAL CONDITION OF CONTRACT FOR CRIS
I-7
I-21
1.4
ANNEXURES TO TENDER DOCUMENT PART I
I-22
I-32
1.5
CHECK LIST FOR TENDERERS (ANNEXURE-9)
I-33
I-34
TENDER DOCUMENT PART- II
2.1
SPECIAL CONDITIONS OF CONTRACT
II-3
II-67
2.1.12
SCHEDULE OF RATES
II-68
II-86
2.1.13
Check list for documents to be submitted with the tender
II-87
II-89
ANNEXURES TO TENDER DOCUMENT PART- II
3.1
ANNEXURE 2.I: TECHNICAL SPECIFICATIONS FOR

HARDWARE
III-3
III-15
3.2
ANNEXURE 2.II: TECHNICAL SPECIFICATIONS AND

INSPECTION PROCEDURE FOR NETWORK ITEMS.
III-16
III-41
3.3
ANNEXURE 2.III: WAN ARCHITECTURE
III-42
III-42
3.4
ANNEXURE 2.IV: CENTRAL DATA CENTRE

ARCHITECTURE SCHEMATIC
III-43
III-43
3.5
ANNEXURE 2.V: WORKSHOP NETWORK (LAN)

SCHEMATICS
III-44
III-80
3.6
ANNEXURE 2.VI: LIST OF ADDRESSES OF CONSIGNEES

AND OTHER PROJECT CONTACT PERSONS OF RAILWAYS
III-81
III-88
3.7
ANNEXURE 2.VII: PROJECT MILESTONES FOR WISE-II
III-89
III-92
3.8
ANNEXURE 2.VIII: SYSTEM SOFTWARE: TECHNICAL

REQUIREMENTS
III-93
III-101
3.9
ANNEXURE 2.IX: EXISTING ITEMS AT CRIS (TO BE USED

IN WISE-II)
III-102
III-107
3.10
ANNEXURE 2.X: WISE-II APPLICATION (USER

REQUIREMENTS) & BUSINESS PROCESSES.
III-108
III-176
3.11
ANNEXURE 2.XI: POC USE CASES FOR WISE-II
III-177
III-186
2
S. No.
DESCRIPTION
PAGE NO.
FROM
TO
APPLICATION
3.12
ANNEXURE 2.XII:SAMPLE WORKSHOP SCENARIO
III-187
III-205
3.13
ANNEXURE 2.XIII: LIST OF ABBREVATIONS
III-206
III-208
1.
TENDER DOCUMENT PART-I

INSTRUCTIONS TO TENDERERS &
GENERAL CONDITIONS OF CONTRACT
INDEX
1.1
1.2
1.3
1.
2
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23
24
25.
26.
27.
28.
29
30
31.
1.4

6
7
GENERAL CONDITIONS OF CONTRACT FOR CRIS

10
DEFINITIONS AND INTERPRETATION
AUTHORIZED SIGNATORY AND ADDRESS OF THE CONTRACTOR
CONSORTIUM BIDDERS
EARNEST MONEY DEPOSIT
COMPLETION OF TENDER DOCUMENTS
AMENDMENTS TO BID INVITATION
CLARIFICATIONS, OMISSIONS AND DISCREPANCIES IN TENDER DOCUMENT
PROCESS TO BE CONFIDENTIAL
COPIES
BID OPENING
TECHNICAL CLARIFICATIONS
VALIDITY
RIGHT OF ACCEPTANCE
INDEMNITIES AND LIABILITIES
INSURANCE
LOCAL CONDITIONS
PRICES
PRICE FALL
ACCEPTANCE OF PURCHASE ORDER
DELIVERY/ COMPLETION OF WORK
LIQUIDATED DAMAGES FOR DELAY IN DELIVERY
GENERAL REQUIREMENTS
PERFORMANCE CUM WARRANTY GUARANTEE BOND
TERMS AND CONDITIONS FOR PAYMENT
WARRANTY
INCOME-TAX
ENHANCEMENT OR REDUCTION OF QUANTITIES
TERMINATION FOR DEFAULT
SETTLEMENT OF DISPUTES AND JURISDICTION
FORCE MAJEURE
EVALUATION OF OFFERS
10
11
11
11
12
12
13
13
13
13
14
14
14
14
14
15
15
15
15
16
16
16
17
18
19
19
19
19
19
21
21
ANNEXURES TO TENDER DOCUMENT PART-I
23
1.1

CRIS
Centre for Railway Information Systems
3rd Floor, Pragati Maidan Metro Campus,
Pragati Maidan, New Delhi.-110002
Tel: 23379918, 23379987, Fax No. 91-11-23379918
Sealed tenders are invited by Managing Director, Centre for Railway Information Systems
(CRIS), 3rd Floor, Pragati Maidan Metro Station Campus, Pragati Maidan, New Delhi-110002
for the following work:
S. No.
Tender nomenclature
Turn key work for supply, installation, commissioning, training and

implementation of Web based On-line Computerization with support at
JRH/Mumbai (JRH-Web Project).
Tender No:
Place of dropping tenders and venue for all
tender related activities
Mode of tendering
Type of tender
Estimated cost of work
Time and date of Pre-Bid conference
Last date for reply to Pre-Bid queries of
Bidders
Last date and time for tender
sale/downloading
Last Date and time of submission of tender
(tender box closing)
Date and time of opening of tender
Earnest money
Cost of Tender Document
CRIS, 3rd Floor, Pragati Maidan Metro

Campus, Pragati Maidan, New Delhi.-110002
Open (Advertised) tender
Two-bid packet.
The tender forms, conditions of contract including specifications and other information can be
purchased from General Manager/ WISE during working hours on any working day up-to one
day before the date of submission of tender above on payment of Non refundable cost of tender
document as mentioned above. The cost of tender document should be remitted by Demand
Draft only in favour of CRIS payable at Delhi. Tender document can also be downloaded from
CRIS Website www.cris.org.in. However, at the time of submission of Bid, the requisite Non
refundable cost of tender document must be submitted along with Bid, failing which tender will
be summarily rejected.
General Manager - WISE
1.2
1.
2.
3.
4.
5.
6.
7.
8.
9.
The tender documents must be submitted duly completed in prescribed formats as per
Annexure-I of Tender Document Part-I. Bid should be submitted in sealed envelope
boldly marked as HMIS PROJECT TENDER NO.. In case of two bid tender, each bid
packet should be similarly marked and the type of bid contained in the envelope, i.e.,
Technical Bid or Commercial Bid, must also be marked on the respective envelope in
bold letters
Offers must be complete in all respects. Tenderers must offer compliance against each
item/ detail given in the Technical specifications. Commercial offer must be made strictly
as per format given in rate schedule given in Part-II of tender document. Each page of
the offer must be numbered, signed and offers must be in bound form. Offers must be
accompanied with Earnest Money deposit (EMD) of correct amount and in specified
form. Offers without EMD shall be treated as non responsive and summarily rejected.
The bidder should quote prices in the Schedule of Quantities and Rates as per rate
schedule. All Prices shall be in Indian rupees and no foreign exchange/import license
shall be provided for procurement of any spares required by the contractor. Prices
should be quoted all-inclusive i.e. including freight, insurances, taxes etc.
Contracts made under this tender will be governed by General Conditions covered
under part-I and special condition covered under part-II of the contract. In case of any
conflict, the latter shall prevail.
The Tenderers are advised to study the tender document carefully. Submission of
tender shall be deemed to have been done after careful study and examination of the
tender papers with full understanding of implications thereof.
Complete sealed offer should be submitted in a single envelope with two copies, i.e.,
one original and one photo copy of the bid for single bid tenders, duly marked. In case of
a two bid tender, the Technical bids and the commercial bids should each be submitted
in two copies (one original and one photocopy, duly marked) in separate sealed covers.
Sealed bids should be submitted to the General Manager WISE, Centre for Railway
Information Systems, Pragati Maidan, New Delhi-110002. prior to tender box closing
time mentioned in the notification. The tender box will be kept at the CRIS Reception
and will be opened 30 minutes after the tender closing time on the same date at CRIS
Office in the presence of tenderers or their representatives. In case a bid cannot be
dropped inside the sealed box for any reason, it may be submitted to the General
Manager/WISE/CRIS and acknowledgement obtained of the date and time of
submission. The date and time of submission should also be endorsed by the bidder on
each sealed envelope and certified by General Manager WISE/CRIS on each sealed
envelope. A record of such offers directly received will also be kept on the tender
register maintained by the Project Office, P-II Group /CRIS. Such directly received offers
will be treated at par with the offers dropped in the tender box.
In case of two bid tender, technical and commercial bids should also be submitted as
soft copy on a separate CD inside the sealed cover containing the respective bid and, in
case of single bid tender, a single CD containing complete techno-commercial bid
should be submitted as a part of the sealed offer.
In case of two bid tenders, the Commercial bid shall contain nothing other than prices
as per the Rate Schedule format given in Part II of the tender document. Also, no
commercial condition or rate should be offered/disclosed by the tenderer in the technical
bid.
In case of two bid tenders, the technical bid shall be opened first on the prescribed
tender opening date and time and the commercial bid shall be opened later on a
10.
11.
12.
13.
14.
15.
specified date which would be made known to eligible tenderers after technical
evaluation
has
been
completed.
If
on
the
basis
of
technical
evaluation/clarifications/discussions with the tenderers price changes become
necessary, bidders may be permitted to submit supplementary commercial bid only for
such items which need revision of price on the basis of specific written advice to them by
CRIS. In case a supplementary commercial bid is asked for, the same shall be taken into
consideration for deciding inter-se position of the commercial bids at the time of
evaluation.
Delays in mail shall not be accepted and bids received after the closing time shall not be
considered. Such late bids shall not be returned to the tenderer.
In case a Pre-bid conference is notified, bidders may attend the same at notified time
and date to discuss and clarify any and all Technical and Commercial aspects of the
tender. Modifications/clarifications if required shall be issued on the basis of the
discussions during the pre-bid conference, in writing, to all Tenderers who have
purchased the tender document
This tender document is non transferable.
Tenderers may seek any clarification from General Manager WISE/CRIS in respect of
any technical or commercial condition. However, such clarifications must be submitted in
writing to C.R.I.S, New Delhi minimum seven days before the date of opening of tender.
Tenderers are requested to carefully study these Special Instructions to Tenderers and
the other documents forming part of the Tender Set.
Offers on original printed company stationary will only be considered. Offers submitted
by FAX or in any manner other than specified above shall not be considered.
Modifications/rewording of formats shall not be acceptable. All corrections to be signed
on the original copy. In case of any difference between two copies of the bid submitted
by the tenderer, the original copy shall prevail. There should be no ink correction on the
duplicate photo copy of the bid.
The authorized representative of the bidder must duly attest any alteration. Each page of
bid documents should be signed and stamped (company seal) by the bidder. Additional
conditions/stipulations/deviations to the technical requirements and terms and
conditions, if any, must be clearly brought out by the bidder in the deviation statement,
CRIS reserves the right to consider or reject the same without assigning any reason.
16.
If the bidder submits any false information, his bid is liable to be rejected.
17.
The submission of the bid will be deemed to imply that the bidder fully understands the
scope of work involved.
18.
Incomplete or technically deviated bids will be summarily rejected, without assigning any
reason thereof.
The complete sealed bid must contain:-
19.
1.
2.
3.
4.
5.
EMD of Rs 2,00,000/- in the form of Demand Draft/ Bankers cheque drawn in

favour of CRIS payable at New Delhi
Declaration by the tenderer in the prescribed format.
Authority letters from OEM manufacturers, as applicable.
Commitment letter from principal manufacturers as required.
Point-by-point compliance to all the points, as per the attached format in:1.
Terms and Conditions given in General Conditions of Contract Part-I of

Tender Document.
2.
3.
4.
6.
7.
8.
9.
10.
11.
12.
20.
Terms and Conditions given in Special Conditions of Contract, given in

Part-II of the Tender Document.
Technical Specifications given in Part-II of the Tender Document.
Deviations, if any, should be clearly mentioned.
Technical information of the products being offered along with brochure etc.
Any other Terms & Conditions from tenderer (Please note that the terms may or
not be acceptable to CRIS).
In case of a two bid tender, the technical bid packet should contain all documents
and enclosures except commercial offer containing priced Rate Schedule but
should include an un-priced Rate Schedule as per the Format given in Part-II of
the Tender Document with Price Column left blank which should be submitted
along with the technical offer. However, a Tick () mark should be indicated to
verify that the tenderer has quoted for each item.
All documents listed under Qualification Criteria given in Part-II of the Tender
Document.
Deviations Statement as per Tender Document Part-I. Please submit NIL
statement in case of no deviations.
Any other document specifically asked for in the tender document Part-I or Part-II
Check list as per Annexure -9 of the Tender Document Part-I.
CRIS does not bind itself to accept lowest bid and reserves the right to accept any bid,
wholly or partly and/or split the orders in favour of different vendors.
General Manager WISE/CRIS
1.3
GENERAL CONDITIONS OF CONTRACT FOR CRIS
1.
DEFINITIONS AND INTERPRETATION

In the Contract, unless the context otherwise requires.
1.1.
1.2.
1.3.
1.4.
1.5.
1.6.
1.7.
1.8.
1.9.
1.10.
1.11.
1.12.
1.13.
CRIS would mean the Centre for Railway Information Systems acting through its
Managing Director or any other representative authorized by him.
Acceptance of Bid means the letter/telex/telegram/fax or any memorandum
communicating to the bidder the acceptance of his bid and includes an advance
acceptance of his bid.
Contract means and includes the invitation to bid, Instructions to Bidders,
Acceptance of Bid, Special Conditions of Contract and other conditions specified in the
acceptance of bid and includes a repeat order which has been accepted or acted upon
by the contractor and a formal agreement, if executed;
The Contractor means the person, firm, bidder or company with whom the purchase
order is placed and shall be deemed to include the contractors successors (approved
by the Purchaser), representatives, heirs, executors, administrators and permitted
assignees, as the case may be, unless excluded by the terms of the contract. The
terms Contractor and Successful Bidder have been used interchangeably in this bid
document.
Purchasing Officer means the officer signing the acceptance of bid and includes any
officer who has authority to execute the relevant contract on behalf of the Managing
Director/CRIS.
The Purchaser means Managing Director/CRIS for and on behalf of CRIS or any
representative authorized by him.
It also includes Managing Director/CRISs
successors and assignees/transferees.
Bidder/ Tenderer: Shall mean a company/firm in its individual right or the lead member
of the consortia.
CRIS Project Manager means designated representative of CRIS authorized as
head of concerned project and is authorized to take decisions on behalf of CRIS in
respect of project implementation.
Bidders Project Manager means a designated representative of Bidder, who is
empowered by the authorized signatory of Bidder for delivering the contractual
obligations under this contract. He will be the one point interface with CRIS.
Service means: - a service to be given by contractor as stated in contract details
1. In relation to Hardware, including networking equipment and infrastructure and
office machines.
2. In relation to manpower and Annual Maintenance Contract.
3. In relation to system/application software supplied by the bidder.
4. Training.
5. Development and support.
Personnel means staff, employees, agents, contractors and sub-contractors of either
party and also includes the staff, employees, agents and contractors of those
subcontractors with qualification, experience and certification.
Software means system/ application software to be supplied by the contractor, as
stated in the contact details.
Specifications means all the functional, operational, performance or other
characteristics required of a Product or Service found in tender document part-II or any
of the annexure or addendum to the tender document.
1.14.
2
2.1
2.2
2.3
2.4
Purchase means purchase of itemized goods or execution of works & services as

indicated in the Scope of work given in Part-II of the tender document.
AUTHORIZED SIGNATORY AND ADDRESS OF THE CONTRACTOR

The Signatory of the tenderer should attach an authorization certificate mentioning:
The proprietor in case of Sole Proprietor firm or constituted attorney of such sole
proprietor.
One of the partners in the case of a Partnership firm, in which case he must have
authority to refer to arbitration disputes concerning the business of the partnership either
by virtue of the partnership agreement or a power of attorney. In the absence of such
authority all partners should sign the Tender.
A Director or the Regional Head in case of a Limited Company or an official of requisite
authority in the case of a government institution, duly authorized by a resolution of the
board of directors.
For all purposes of the contract, including arbitration thereafter, the address of the
tenderer mentioned in the tender shall be the address to which all communications shall
be addressed.
3.
CONSORTIUM BIDDERS
3.1
Bids submitted by a Consortium shall be acceptable if specifically permitted in Part-II of

the Tender Document. In such cases, the lead partner of the consortium should fulfill the
qualifying criteria given in Part-II of tender document.
3.2
A copy of the memorandum of formation of Consortium giving clear responsibilities of

consortium members, duly signed by authorized signatories as defined in para -2 above
for each constituent member of the consortium, must be submitted along with the offer.
3.3
No change in the composition of consortium shall be permitted up to finalization of the

contract. However, after acceptance of purchase order, if for reasons to be explained by
the lead partner to CRIS which CRIS will be at liberty to accept or reject, any member of
the Consortium is changed, a modified memorandum of formation of consortium, duly
signed by authorized signatories of constituents shall be submitted by the lead partner
while announcing the change to CRIS.
3.4
Notwithstanding any change in the composition of Consortium at post purchase order

stage, complete and total responsibility and liability for execution of the contract shall
remain of the lead partner.
4.
EARNEST MONEY DEPOSIT
4.1
The bidders shall submit along with the bid, earnest money deposit (EMD) of 2% the
advertised estimated tender value subject to the maximum of Rs 8,00,000/- in the form
of Demand Draft or Fixed Deposit Receipt issued by any Commercial/Nationalized Bank
drawn in favour of CRIS, New Delhi valid for 180 days from the date of issue.
4.2
Deposit (EMD) is liable to be forfeited if the bidder withdraws or amends or impairs or

derogates from the bid in any respect within the period of the bid and is open for
acceptance whether originally fixed or extended.
4.3
EMD shall also be forfeited if bidder fails to execute performance guarantee bond within
stipulated time after acceptance of bid is communicated to him. Any bid not
accompanied by EMD is liable to be summarily rejected.
4.4
The EMD will be returned to the successful bidder only on submission of the
performance guarantee bond in the prescribed format and of the requisite value.
4.5
No interest shall be payable by the Purchaser on the Earnest Money/Bid Guarantee to

the tenderer.
4.6
The Earnest Money shall remain deposited with the Purchaser for the period of 180 days
or validity period as mentioned, from the date of opening of Tender. If the validity of the
offer is extended, the Earnest Money Deposit extension shall also be furnished failing
which the offer after the expiry of the aforesaid period shall not be considered by the
Purchaser.
4.7
The Earnest Money of all unsuccessful tenderers will be returned by the Purchaser on
placement of purchase order.
5.
COMPLETION OF TENDER DOCUMENTS
5.1
5.6
5.7
All columns of the technical specifications compliance sheet must be filled. Any
deviations should be clearly indicated against individual items. All rates in the Financial
Bids should be clearly filled. The rates must be in words and figures both. In case of any
discrepancy unit rate in words will take precedence. Bids should be filled and signed in
ink.
The Purchaser will accept internationally accepted alternative specifications which
ensure equal or higher quality than the specifications mentioned in the Technical
Specification except where Make or Brand is specified in the technical specifications.
However, the decision of the Purchaser in this regard shall be final. The Tenderer should
also furnish Statement of Deviations from tender specifications as per proforma given
in Annexure 4 of tender document part-I along with the offer.
The authorized representative of the tenderer must duly attest any alteration.
Each page of the bid including enclosures, if any, is to be signed by the tenderer. Any
unsigned page shall not be taken cognizance of.
Tenderer shall submit all technical information and product brochures along with the
techno-commercial bid. The language of these documents must be English.
The tenderer should submit self-details as per proforma given in Annexure 7.
Tender documents with non-compliance of the above clauses are liable to be rejected.
6.
AMENDMENTS TO BID INVITATION
6.1
The purchaser reserves the right to make revisions or amendments to the bid
documents, when deemed necessary, prior to the closing date of the bid, through proper
5.2
5.3
5.4
5.5
notification or web-site. The bidders must watch CRIS web site for any such
amendments. The purchaser shall be at liberty to consider extending the date set for the
bid opening by such a number of days as in the opinion of the purchaser will enable the
bidders to revise their bids.
7.
CLARIFICATIONS, OMISSIONS AND DISCREPANCIES IN TENDER

DOCUMENT
7.1
In case any bidder finds any discrepancy or omission in any part of the tender
Document/or he has any doubt to their meaning, he should notify the Purchaser
minimum 7 days prior to tender opening date who may clarify and send a written
instruction to all bidders for correction, if necessary. It however, does not entitle the
bidder to seek any extension of tender opening date.
It shall be understood that every endeavor has been made to avoid any error which can
materially affect the basis of the bid and successful bidder shall take upon himself and
provide for the risk of any error which may subsequently be discovered and shall make
no subsequent claim on account thereof.
The submission of the tender will be deemed to imply that the Tenderer fully
understands the scope of work involved and has read and understood all conditions of
the tender document and his liabilities and responsibilities in respect of the tender.
7.2
7.3
8.
PROCESS TO BE CONFIDENTIAL
8.1
After the public opening of bids, information relating to the examination, clarification,
evaluation and comparison of bids, and recommendations concerning the award of the
purchase order shall not be disclosed to the tenderers or other persons not officially
concerned with such process.
Any effort by the tenderer to influence the purchaser in the process of examination,
clarification, evaluation and comparison of bids, and in the decision concerning the
contract, may result in rejection of his bid.
8.2
9.
COPIES
9.1
The bids shall be submitted in 2 (two) copies i.e. one original and one duplicate in
double envelopes and shall be sent by Registered Post, return receipt requested, or
dropped in the tender box or handed over to the General Manager P-II/CRIS or person
authorized and acknowledgement obtained with date and time of submission.
The bidder will clearly mark the original copy and duplicate copies. In case of any
discrepancies between the original and duplicate (s) the original will be considered as
authentic. There should be no correction in ink on the duplicate photocopy of the
original.
9.2
10.
BID OPENING
10.1
The sealed bids shall be opened in the presence of such of the bidders or their
authorized representatives who may like to be present at the time and date fixed.
However, the purchaser shall have a right to change the date and time of opening of the
bid. The changed date and time shall be notified.
11.
TECHNICAL CLARIFICATIONS
11.1
To assist in the examination, evaluation and comparison of bids, CRIS may ask the
tenderer individually for a clarification on his bid including breakdown of unit rates. The
request for clarification and the responses shall be in writing/fax but no change in price
or substance shall be sought, offered or permitted except as required to confirm the
correction of arithmetical errors discovered by CRIS during the evaluation of bids. Such
reply shall be given within the time limit mentioned in the intimation issued by CRIS,
failing which CRIS will be at liberty to conclude that nothing further is to be submitted by
the vendor on this matter.
The bidder should make available the offered products, if desired during evaluation of
bids for benchmarking of the application to ensure that there are no compatibility issues.
11.2
12.
VALIDITY
12.1
The validity of the bid must be for a minimum of 180 days from the last day of bid
submission. Any subsequent extension of validity shall be for minimum 60 days.
13.
RIGHT OF ACCEPTANCE
13.1
CRIS reserves the right to place order for a part item/combination of the quantity offered.
The unit rates offered by the tenderers shall be valid for any such part order. CRIS
reserves the right to reject any or all tenders without assigning any reason to the
tenderers. CRIS may call upon one or more tenderers for demonstration/testing of all or
any quoted item at CRIS office.
14.
INDEMNITIES AND LIABILITIES
14.1
14.2
The contractor shall indemnify and protect the purchaser from and against all actions,
suits, proceedings, losses, costs, damages, charges, claims and demands of every
nature and description brought against or recovered from CRIS/Railways by reasons of
any act or omission of the contractor, his agents or employees, in the execution of the
works or in the guarding of the same.
Total financial liabilities of the bidder arising out of breach of contractual obligations shall
not exceed the value of contract and shall be limited to direct damages. However, any
liabilities arising out of breach of any obligation(s) commonly applicable in Indian or
International law or regulation or intellectual property right infringements etc shall not be
limited by this agreement and the bidder shall be solely and completely responsible for
any such violation on his part.
15.
INSURANCE
15.1
The purchaser shall not arrange for any Transit Insurance and the supplier will be
responsible till the entire goods contracted, arrive in good condition at destination site as
mentioned in the delivery schedule and the tenderer shall, at his own cost,
unconditionally replace/rectify the goods lost/damaged to the entire satisfaction of the

consignee within 30 days from the date of receipt of intimation from the consignee.
16.
LOCAL CONDITIONS
16.1
It will be the sole responsibility of each bidder to fully acquaint himself with all the local
conditions and factors, which could have any effect on the performance of the contract
and/or the cost.
17.
PRICES
17.1
All Prices shall be in Indian Rupees and no foreign exchange/import license shall be
provided. The prices should be inclusive of all taxes, duties, P&F Charges, freight
insurance, levies applicable at the time of submission of bid. However, Firm should
explicitly indicate these charges in their offer. If offer is silent about the above charges
then it will be presumed that prices are inclusive of these charges. In this case bidder will
have no right to demand charges/additions to such charges as may be levied,
subsequent to opening of the bid.
17.2
In case of change in any duty or tax on account of change in rules/legislation by the

Government, the actual rates as applicable at the time of placement of order shall be
payable only for taxes which are clearly stated as percentages in the offer.
Quoted prices shall remain firm for a period of minimum 180 days from the last day of
bid submission.
CRIS reserves the right to place order for a part item/combination of the quantity offered.
The unit rates offered by the tenderers shall be valid for any such part order.
17.3
17.4
18.
PRICE FALL
18.1
The prices charged for the goods supplied under the contract by the vendor shall at no
event exceed the lowest price at which the vendor sells the goods or offers to sell the
goods of identical description to any person/ organization including the purchaser or any
department of State/ Central Government, as the case may be during the currency of the
contract.
If, at any time during the said period the vendor reduces the sale price, sells or offers to
sell such goods to any person/organization including the purchaser or any department of
State/Central Government as the case may be at a price lower than the price chargeable
under the contract, the vendor shall forthwith notify such reduction or sale or offer to sell
to the purchaser and the price payable under the order for supply of material after the
date of coming into force of such reduction or sale or offer to sell shall stand
correspondingly reduced.
The above clause is applicable for Rate Contract Tender only and not for fixed quantity
tenders.
18.2
18.3
19.
ACCEPTANCE OF PURCHASE ORDER
19.1
Prior to the expiry of bid validity, the successful bidder shall be notified by mail/fax.
Within one month of issue of LOA (letter of acceptance)/ PO (purchase order), the
successful bidder shall send his/her acceptance of the LOA/PO along with the contract
performance bank guarantee.
20.
DELIVERY/ COMPLETION OF WORK
20.1
Delivery time to supply the goods to the consignees stated in Part-II of the Tender
Document shall 4 to 6 weeks from the date of purchase order or as per the schedule of
delivery laid down in Tender Document part-II.
The time for and the date specified in the contract or as extended for the delivery of the
material shall be deemed to be the essence of the contract and delivery must be
completed not later than the date(s) so specified or extended.
In case of failure by firm to supply the goods within the delivery period stated in the
purchase order, the Purchaser shall be at liberty to extend the delivery period on
reasonable ground for extension of time. Any failure or delay on the part of SubContractor shall be the sole responsibility of the bidder.
In respect of items of work/services, the dates of completion will be as per respective
project milestone given in the tender document part-II. The quantum of each item as per
works scope will be recorded in a measurement book maintained by CRIS and jointly
signed by CRIS and the contractor on the date of completion of respective milestone.
20.2
20.3
20.4
21.
LIQUIDATED DAMAGES FOR DELAY IN DELIVERY
Any delay by the vendor in the performance of the delivery obligations in respect of supply of
goods shall render him/her liable to any of the following penalties:
1.
2.
3.
4.
5.
In the event of tenderers failure to supply the said items of acceptable quality and
specifications within the original delivery period given in the purchase order, CRIS shall
be at liberty to recover liquidated damages to be levied @ 0.5% of the order value for
supply of goods per week or part thereof subject to a maximum of 10% of the total order
value.
Forfeiture/encashment of the performance bank guarantee/earnest money.
Liquidated damages shall be calculated on the total contract value comprising of value of
complete equipment and installation & commissioning charges for a site. The supply
shall be taken as complete only after the last installment of supply has been made.
After a delay of more than 8 weeks, CRIS will be at a liberty to cancel the purchase
order and buy the items from any other vendor, at bidders risk and cost. Any losses
caused to CRIS on this account shall be recoverable from the bidder.
In addition to the above penalties related to delay in supply of goods as per contract,
penalties in respect of delays in execution of work /services specified under Scope of
Work / Services as per Tender Document Part-II will be applicable as provided in Tender
document Part-II.
22.
GENERAL REQUIREMENTS
22.1
The tenderer must specify Item wise compliance to Technical specifications duly vetted
by the respective OEMs or supported by technical brochures, duly endorsed by OEMs,
for the offered products. The Model and Make of the offered product should be clearly
specified.
22.2 No change of make or brand will be permitted after issue of purchase order. However,
under extra-ordinary circumstances, viz, closure of suppliers business, discontinuation
of brand/product in market, statutory ban on such brand/product, or Government
legislation, the contractor may request in writing to CRIS, a change in make/brand
explaining the reasons in detail. The alternate brand should be at par or superior to the
original offer and the contractor shall provide unequivocal evidence for Nil adverse price
implication to the purchaser. CRIS shall be at liberty to accept or reject such request
without any impact on the contract conditions.
22.3 The tenderer must pass on the standard OEMs warranty which comes bundled with the
purchased equipment wherever it is superior to the warranty specified in this tender
document.
22.4 The tenderer shall ensure availability of spares and software updates/patches for a
period of at least 05 years from the date of purchase order.
22.5 The tenderer along with OEM should make available the offered products, if desired
during technical evaluation of bid for testing and benchmarking at CRIS, New Delhi.
22.6 Tenderer has to provide documentary evidence for back-to-back support agreement with
the respective OEM.
22.7 The installation of the ordered Systems shall be carried out without disturbing the
ongoing working of the existing system.
22.8 Detailed designs and drawings required for installation of equipment and the scheme of
layout and connections required shall be submitted by the tenderer along with his offer.
22.9 Obtaining of licenses in addition to the existing licenses or any other statutory
requirement for installation and working of all equipment shall be responsibility of the
tenderer.
22.10 CRIS will have no responsibility or liability towards infringement of any IPR, anywhere,
on account of any product or technology supplied by the bidder or its use in the offered
solution and all expenses arising out of any claim or damages from any agency on such
account, at any time, shall be borne by the bidder. Complete ownership of the source
code for custom developments done under the project shall remain with CRIS. The
bidder shall not use any custom built solution as implemented under the contract at any
other location without written permission from CRIS who shall be free to use the solution
as they deem fit.
23.
PERFORMANCE CUM WARRANTY GUARANTEE BOND
23.1
After receipt of purchase order the contractor shall furnish a Performance cum Warranty
Guarantee (PWG) Bond from a nationalized bank or from a Commercial Bank duly
counter-signed by the Reserve Bank of India/ State Bank of India, New Delhi or by any
Nationalized Indian Bank as per proforma attached (Annexure 8 of tender document
Part-1) within 30 days of issue of purchase order for an amount equivalent to 10% of the
value of the contract. The PWG Bond shall remain valid up to a period of 3 months
beyond the last date of Warranty period for any goods supplied under the contract. In
case of extension of delivery period, or the warranty period on any account, the
contractor shall extend the period of PWG Bond by an equivalent period.
The purchaser shall be entitled and it shall be lawful on his part to forfeit the amount of
PWG Bond in whole or in part in the event of any default, failure or neglect on part of the
contractor in fulfillment or performance of the contract under reference in all respects to
the satisfaction of the purchaser. The purchaser shall be entitled to deduct from the
23.2
23.3
amount of PWG Bond any loss or damage which the purchaser may suffer or be put by
any reason of or due to any act or other default recoverable by the purchaser from the
contract. The losses recoverable by the purchaser from the PWG Bond shall include all
losses incurred by the purchaser during the warranty period on account of failure of
equipment or delay in attending the equipment by the contractor during the warranty
period as per stipulations of the contract.
The PWG Bond will be returned to the contractor without any interest on performance
and completion of the contract which shall include installation, commissioning of
complete equipment to be supplied under the contract and fulfillment of warranty
obligations for the complete equipment in terms of the contract.
24.
TERMS AND CONDITIONS FOR PAYMENT
24.1
80% of the value of complete equipment supplied shall be paid by the purchaser on
receipt of material by consignee in good conditions and upon furnishing the following
documents:
1. Certificate of receipt of complete equipment in good conditions by the consignees
in terms of the contract.
2. Pre-Inspection certificate by CRIS or as laid down in the purchase order.
3. Confirmation of the validity of PWG Bond of 10% of the value of contract for a
period up to 3 months beyond the last date of warranty period.
Balance 20% shall be paid after installation and commissioning of the equipment to the
satisfaction of the consignee and upon furnishing the following documents:
1. Final Certificate of successful commissioning of complete equipment issued as
per the inspection and acceptance procedure given in the purchase order.
2. Confirmation of the validity of PWG Bond of 10% of the value of the contract for a
period up to 3 months beyond the last date of warranty period.
3. In case of delay in final commissioning beyond 3 months from the date of
delivery, on account of reasons not attributable to the Supplier to be certified by
CRIS Project Manager, part payment may be claimed for the goods actually
commissioned.
4. In case of delay in final commissioning at any location beyond 6 months from the
date of delivery on account of reasons not attributable to the Supplier, the
balance of the 20 % of the cost of equipment remaining uncommissioned may be
paid to the supplier against submission of an additional Bank Guarantee of an
equal amount valid for minimum 12 months which shall be returned on
completion of commissioning of the remaining equipment. The supplier will also
be required to submit along with the bills, a commitment to complete installation
and commissioning at such remaining locations on receiving a call from the
consignee.
5. Any installation and commissioning charges and after-sales services will only be
paid on delivery of actual services or at the end of after sales-service period, or,
as defined in tender document part-II.
24.2
24.3
Payment in respect of execution of works / services shall be based on achievement of

miles stones as detailed in Tender Document Part-II.
25.
WARRANTY
25.1
Tenderer shall provide comprehensive warranty against all manufacturing defects for a
period of 12 months from the date of complete commissioning or 18 months from the
date of completion of supply of material, whichever is minimum, on all hardware &
system software, Networking Equipment from the date of acceptance of equipment. The
format for offering warranty by the tenderer is enclosed Annexure 5 given in Tender
Document part -I.
In case of warranty period stated in Tender Document Part-II is longer than 12 months,
warranty shall be applicable for stated period from the date of complete commissioning
or stated warranty period plus 6 months from the date of completion of supply of
material.
25.2
26.
26.1
INCOME-TAX
26.2
Income tax shall be deducted at source by CRIS from all the payments made to bidder
according to the Income tax Act, unless bidder prior to release of payment submits valid
and complete documents for Income tax exemption.
A certificate shall be provided by CRIS to the bidder for any tax deducted at source.
27.
ENHANCEMENT OR REDUCTION OF QUANTITIES
27.1
The Purchaser shall be at liberty to enhance or reduce the quantity of supplied

mentioned in the purchase order up to a maximum extent of 30 % without assigning any
reasons. In case of items of works scope, based on actual measurement/ quantities, the
Purchaser shall be at liberty to enhance or reduce the total quantity of work in respect of
items of work mentioned in the purchase order without assigning any reasons. The
bidder shall comply to such modifications unconditionally provided these are made
before completion of the deliveries under the purchase order. Any such change in
quantity shall have no impact on the rates mentioned in the purchase order for any such
item.
28.
TERMINATION FOR DEFAULT

CRIS may, without prejudice, to any other remedy for breach of contract, by written
notice of default sent to the vendor terminate the contract in whole or part thereof if:
1.
2.
3.
29.
The vendor fails to deliver any or all of the obligations within the time period(s)
specified in the contract, or any extension thereof granted by the client.
The vendor fails to perform any other obligation(s) under the contract.
The vendor is proved to have submitted any false information or document during
the bid evaluation process which amounts to a fraud or misrepresentation or the
bidder is indicted by any Government agency for any Public fraud.
SETTLEMENT OF DISPUTES AND JURISDICTION
29.1
29.2
29.3
29.4
29.5
29.6
29.7
29.8
29.9
The contractor shall not be entitled to make any claim whatsoever against the Purchaser
under or by virtue of or arising out of this contract, nor shall the Purchaser entertain or
consider any such claim if made by the Contractor, after he shall have signed a No
Claim certificate in favour of the Purchaser, after the works are finally completed. The
contractor shall be debarred from disputing the correctness of the items covered by No
claim Certificate or demanding a reference of Arbitration in respect thereof.
Matters finally determined by the Purchaser: All disputes and differences of any kind
whatsoever arising out of or in connection with the contract, whether during the progress
of the works or after their completion and whether before or after the termination of the
contract, shall be referred by the Contractor to the purchaser and the purchaser shall
within a reasonable time period after their presentation make and notify decisions
thereon in writing. The decisions, directions, classification, measurements, drawings and
certificates with respect to any matter the decision of which is specifically provided for by
these or other special conditions, given and made by the purchaser, or by the officer on
behalf of the purchaser, are matters which are referred to hereinafter as Excepted
Matters and shall be final and binding upon the contractor and shall not be set aside on
account of any informality, omission, delay of error in proceeding in or about the same
for any other ground or for any other reason and shall be without Appeal.
Demand for arbitration: In the event of any dispute or difference or differences between
the parties hereto as to the construction or operation of this contract, or the respective
rights and liabilities of the parties, on any matter in question, dispute or differences on
any account, or as to the withholding by the purchaser of any certificate to which the
contractor may claim to be entitled to, or if the purchaser fails to make a decision within
a reasonable time, then and in any such case, the contractor, till 90 days of presenting
his final claim on disputed matters may demand in writing that the dispute or difference
be referred to arbitration. Such demand for arbitration shall specify the matters, which
are in question, dispute or the difference, and only such dispute, or difference of which
the demand has been made and no other shall be referred to arbitration.
On a demand for arbitration being received, the disputed matters shall be referred to the
two member arbitration panel- one appointment by the purchaser and the other from the
panel submitted by the bidder duly appointed by MD/CRIS. Umpire will be appointed
as per Arbitration and Reconciliation Act 1996. It will be of no objection that the arbitrator
is a Government Servant/ Officer and that he had to deal with the matters to which the
contact relates or that in the course of his duties as a Government Servant/Officer he
has expressed views on all or any of the matter in dispute or difference. The award of
the arbitrations shall be final and binding on the parties to this contract. In the event of
the arbitrator dying, neglecting or refusing to act or resigning or being unable to act for
any reason or his award being set aside by the court for any reason, shall be lawful for
the Managing Director, CRIS to appoint another arbitrator in place of the outgoing
arbitrator in the manner aforesaid.
The arbitrator may from time to time with the consent of all the parties to the contract
enlarge the time for making the award.
If the value of the claim in a reference exceed Rs. Four lakhs, the arbitrator shall give
reasoned award.
The venue of arbitration shall be the place from which the acceptance of bid is issued or
such other place as the Managing Director, CRIS at his discretion, may determine.
Upon every and any such reference, the assessment of costs incidental to the reference
and award respectively shall be in the discretion of the arbitrator.
If the Contractor does not prefer his specific and final claims in writing, within a period of
60 days of receiving the intimation from the purchaser that the final bill is ready for
payment, he will be deemed to have waived his claim(s) and the purchaser shall be
discharged and released of all liabilities under the contract in respect of those claims.
29.10 Obligation during pendency of arbitration: Work under the contract unless otherwise
directed by the purchaser will continue during the arbitration proceedings and no
payment due or payable by the purchaser shall be withheld, except payments involved in
the dispute, on account of such proceedings provided, however, it shall be open for
arbitrator or arbitrators to consider and decide whether or not such work should continue
during arbitration proceedings.
29.11 The Arbitrator shall have power to call for such evidence by way of affidavits or
otherwise as the Arbitrator shall think proper and it shall be the duty of the parties here
to be or cause to be done all things as may be necessary to enable the Arbitrator to
make the award without any delay.
29.12 Subject to as aforesaid, Arbitration and Conciliation Act 1996 and the Rules there under
any statutory modification thereof shall apply to the Arbitration proceedings under this
Article.
29.13 The jurisdiction for settlement of any disputes through Court under this contract shall be
at Delhi.
30.
FORCE MAJEURE
30.1
If at any time, during the continuance of this contract, the performance in whole or in part
by either party or any obligation under this contract shall be prevented or delayed by
reason of any war, or hostility, acts of the public enemy, civil commotion, sabotage, fires,
floods, explosions, epidemics, quarantine restriction, strikes, lockouts or act of God
(hereinafter referred to as events) provided notice of happenings of any such eventuality
is given by either party to the other within 21 days from the date of occurrence thereof,
neither party shall by reason of such event be entitled to terminate this contract nor shall
either party have any such claim for damages against the other in respect of such nonperformance or delay in performance, and deliveries under the contract shall be
resumed as soon as practicable after such event may come to an end or cease to exist
and the decision of the purchaser as to whether the deliveries have been so resumed or
not shall be final and conclusive provided further that if the performance in whole or part
of any obligation under this contract is prevented or delayed by reason of any such event
for a period exceeding 60 days either party may at his option, terminate the contract
provided also that if the contract is terminated under this clause, the Purchaser shall be
at liberty to take over from the Successful tenderer at a price to be fixed by the
purchaser with mutual consent which shall be final. All unused, undamaged and
acceptable materials bought out components and stores in course of manufacture in
possession of the Successful tenderer at the time of such termination of such portions
thereof as the purchaser may deem fit excepting such materials bought out components
and goods as the Successful tenderer may with the concurrence of the Purchaser select
to retain.
31.
EVALUATION OF OFFERS
31.1
Single bid tenders:

1
Final selection will be made on the basis of lowest cost from amongst the
technically suitable tenders from the bidders meeting the qualifying criteria. For
the purpose of relative commercial ranking of offers, all inclusive price for entire
scope of project and offered prices in the Rate Schedule as per the Tender
Document Part-II, as well as any other costs seen to be arising as a part of the
offer due to taxes or duties based on the offer.
2
31.2
Additional features/ enhancements offered by the tenderer over and above the
ones asked for in the tender documents shall not be considered for evaluation of
bids.
Two bid tenders:

1.
The Technical bids shall be opened first on the prescribed tender opening date
and price bid shall be opened later, on a specified date which would be made
known to the technically suitable tendering firms after technical evaluation has
been completed so as to ensure that all offers are evaluated technically without
bias. The criteria of technical evaluation will be as laid down in the Tender
Document part-II.
2.
For deciding inter-se position at the time of commercial evaluation, the prices of
original price bid shall normally be considered. However, supplementary
commercial bid prices shall also be taken into consideration for deciding the
inter-se position in case of revised/upgraded specification/items whose revised
prices have been called for from bidders. Final selection will be made on the
basis of lowest cost from amongst the technically suitable bids for which the
commercial bids are opened.
1.4
ANNEXURES TO TENDER DOCUMENT PART-I
User Requirement & Business Process

For
HMIS (Hospital Management Information System)
INDEX
S.No
1
ITEM
PATIENT REGISTRATION
PAGE
NO
1-2
1.1 Self Registration By Patient.

1.2 Assisted Registration
2
OUT-PATIENT DEPARTMENT (OPD)

2.1
2.2
2.3
2.4
2.5
2.6
2.7
OPD Doctors Treatment & Advice

Medicine Prescription & Auto Indent to Pharmacy
Lab Test Requisition
IPD Referral
Casualty/ Normal Railway cases.
Casualty Non-Railway Patients.
Casualty Medico-legal cases
IN-PATIENT DEPARTMENT (IPD)

3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3-6
7-11
Nursing Desk
Bed Status and Allocation.
IPD Doctors Examination & Advice
Medical Consumable & Drug Requisition
Patient Parameters Monitoring
Lab Test Requisition & Status
Duty Roster- Nurses.
Discharge & Referral
SICK-FIT CERTIFICATES
12-13
4.1 Railway Sick Certification

4.2 Private Sick Certificate
4.3 Fit Certification by Railway Doctor
5
PATHOLOGY
5.1 Lab Test Registration for OPD Patients
5.2 Sampling & Bar Coding of Test Samples
5.3 Acquisition Of Data from DICOM Compliant
Equipment
5.4 Entry of Investigation Reports Bar Code Linking
5.5 Issue of Test Report to Ward/ OPD Doctors/Patient
on Web & Kiosk
14-17
S.No
ITEM
PAGE
NO
5.6 Lab Test through Outside Referrals

6
PHARMACY
6.1
6.2
6.3
6.4
18-19
Advance Medicine Packaging in Pharmacy

Distribution of Medicine against Patient Card/ID
Referral to Medical Store
LP of medicine and Status of LP for Patients on web
and Kiosk
RADIOLOGY
20-21
7.1 X-Ray Test Registration

7.2 Entry of X-Ray investigation report by radiologist
7.3 Issue of X-Ray report to ward/ OPD doctors/Patient
on web & Kiosk
8
MEDICAL STORE
22-23
8.1 Local Purchase & Issue to Patients / Wards

8.2 Medicine Inventory Management Receipts & Issues
to Patients/ Wards / Pharmacy
8.3 Annual Medicines Indent to CMD Office.
9
SCHEDULING DOCTORS / NURSES
24
9.1 Nurses Roster Bookings

9.2 Doctors ward assignment
10
PERIODICAL MEDICAL EXAMINATION (PME)
25-26
10.1 Registration of candidate

10.2 Medical Examination
11
OT SCHEDULING
27-28
12
11.1 Operation Requisition form OPD/IPD/ Casualty

11.2 Scheduling on Basis of Specialty
11.3 Emergency Request from Casualty/ Ward
PATIENT BILLING
29
12.1 Billing for Non-Railway Patients.
Tender for WISE-II
Tender Document Part-I
1. Patient Registration:
S.
NO.
Function List
Brief Description
Workflow
1.
Self
Registration by
patient.
Whenever a patient visits

hospital, he/she will come with
his/her smart card for
registration purpose.
When patient visits hospital

he/she can register
himself/herself by swiping
his/her smart card in reception
kiosks.
He/ She can select general or
specialized OPD on the basis of
his/ her symptoms.
Information
Data to be
Responsible
required on
transacted to carry Person
Screen to carry
out the functions
out the functions
List of OPD
clinics
Name of
doctor(s)
Days of OPD
Timings
(By touch screen

selection)
Employee
User
OPD no.,
Name of Patient
OPD service
availability
Then an OPD slip is generated by

kiosk and queue number is
assigned.
2.
Assisted
Registration
If an employee is not able to

select the appropriate OPD or if
the patient is illiterate, then
assistance will be provided by
Reception/ registration desk.
I-1
When a patient is not able to use

self-service kiosks, he/she can
approach the reception/
registration desk for assisted issue
of OPD registration slip by input
of unique id number.
List of OPD
clinics
Name of doctor
Days of OPD
Timings
OPD service
availability
OPD no.,
Name of Patient
Registration
clerk.
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
2. Out-patient Department (OPD):

S.
NO.
Function List
Brief Description
Workflow
1.
OPD Doctors
Treatment &
Advice
OPD doctor will investigate and

diagnose the patient on basis of
symptoms. Then doctor will
specify the treatment required
and advice certain precautions
as needed.
There will be a display board in

waiting room outside each OPD,
which will display names and
queue no. of waiting patients. As
soon as the OPD doctor
completes diagnosis of ongoing
patient and treatment slip is
generated, the next queue number
gets highlighted so that the
patient is aware of his/her turn.
For examination purpose, OPD
I-2
List of ICD
diseases,
List of medical
symptoms
corresponding to
a disease,
List of Vital
parameters
corresponding to
a disease.
Appropriate
selections
And entry of
Doctors Advice/
comments using epen.
OPD doctor
and assistant
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
doctor will carry out the

following functions:
i.
ii.
Recording patients
symptoms: Doctor will
use his touch screen terminal
for recording patients
symptoms through selection.
Additional notes may be
recorded using e-pen.
Examination and
Diagnosis: Doctor records
all vital parameters during
examination and select
disease from the list
populated on the system
through his touch screen/
thin client.
After diagnosis, a patient visit slip
is generated, which contains
details of examination, including
medicines and diagnosis, tests
required, outside referral, indoor
referral and LP etc. as the case
may be. OPD summary will be
obtained from last OPD doctor.
I-3
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Tender for WISE-II
S.
NO.
Function List
2.
Medicine
Prescription
& Auto Indent
to Pharmacy
Brief Description
Workflow
As soon as the corresponding

OPD doctor prescribes
medicine, it will be
automatically indented to the
pharmacy against patients
name. So when patient visits
pharmacy, he will get his/her
medicine against his ID card
without needing any slip.
In case some medicine is not in
stock, the doctor may order LP
requisition which may be dealt
further by LP section.
OPD doctor prescribes medicine

to the patient through his touch
screen thin client.
List of medicines
corresponding to
diseases.
If there is no stock availability

then there will be a provision of
alternate medicine.
Stock availability
of medicines.
LP requisition may be issued on

the system for medicines/
consumable not in stock.
Dispensary will receive alert on
basis of doctors prescription.
OPD discharge summary will be
generated.
I-4
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Prompts in case
of stock out.
Medicine Selection
and modification of
standard medicine
pack.
OPD doctor
Tender for WISE-II
S.
NO.
Function List
Lab test
requisition
Brief Description
Workflow
OPD doctor can redirect

patient for various lab tests.
On basis of patients examination,

OPD doctor can refer the patient
for lab test through his touch
screen thin client.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of Lab tests
corresponding to
disease
Lab Test Selection.
Ward wise bed

Availability with
specialty.
Ward no. selection

And Patient
admission
workflow screen.
OPD doctor
Outside lab
Selection.
Pathology will receive alert on

basis of doctors referral.
In case that lab test is not
available in that hospital, outside
referral may be initiated on the
system.
4
IPD referral
On basis of examination and/or

investigation, OPD doctor can
refer a patient to get admitted in
ward.
OPD doctor assigns ward to

patient. He will be able to see bed
availability and demand bed for
the patient. Approval process for
bed allotment will be initiated.
Patient visits corresponding ward
and get admitted.
I-5
OPD doctor
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
Casualty/
Normal
Railway cases
There is a casualty (Emergency)

department in every hospital
which caters to emergency
patients who may fall under
the following categories:
A) Railway Patients.
B) Non-Railway Patients.
Emergency patients visit Casualty

department.
Further the cases may be

categorized as Normal or
Medico-legal. Both will have
separate approval procedure.
Casualty doctor may record

symptoms, diagnose, treat and
give advice to the patient or may
refer that patient to get admitted
in-doors.
Based on roster shifts, a doctor

along with nursing staff will be
there to cater urgent needs of
patient.
Incase of non-railway and

medico-legal cases, a separate
workflow is followed.
I-6
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Hospital directory
including outside
specialists
Doctors ID,
Contact details of
other civil
hospitals
Doctors comments
Stock availability
of medicines
Bed availability in
wards
Patients ID,
Diagnostic Test
Selection,
Medicine selection,
OPD referral,
Indoor Ward
referral
Casualty
doctor/
Nursing staff
Tender for WISE-II
S.
NO.
Function List
Casualty NonRailway
Patients
Brief Description
Workflow
Non-railway patients can also

visit the hospital along with/
without railway employee in
emergency condition.
When a non-railway patient visits

emergency, treating doctor
initiates general process of Nonrailway case.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Hospital directory
including outside
specialist
Patient Name
Cases that are to

be treated as
medico-legal
Patient ID
Railway Employee
ID
Treating
Doctor
Treating doctor recommends that

case to MD in form of alert.
If the non-railway patient comes
along with a railway employee, a
consent form is required to be
signed by the railway employee
for admission to ward.
With proper consent from
Treating doctor and MD, the case
gets registered.
7
Casualty
Medico-legal
cases
A medico-legal case is a case

of injury/ illness where the
attending doctor, after eliciting
history and examining the
patient, thinks that some
investigation by law
enforcement agencies is
essential to establish and fix
responsibility for the case in
I-7
A doctor can receive a medicolegal case in any of the three

ways
1. A case is brought by the
police for examination and
reporting,
2. The person in question was
Treating
Doctor
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
accordance with the law of the

land.
already attended to by a doctor

and a medico-legal case was
registered in the previous
hospital, and the person is now
referred for expert management/
advice.
3. In the other instances, after
history taking and thorough
examination, if the doctor feels
that the circumstances/ findings
of the case are such that
registration of the case as an
MLC is warranted, he should
immediately inform the patient
of the same and take his consent
for converting the case into
MLC.
After consent, the treating doctor
will register that case in the
Injury register.
I-8
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Tender for WISE-II
3. In-patient Department (IPD):

S.
NO.
Function List
Brief Description
Workflow
1.
Nursing Desk
There will be a nursing desk in

each ward inside the hospital
which will cater to all the needs
of IPD patients.
Nursing desk will have diversified

workflow in accordance to needs:
Registration of Patient to wards
and allocating beds.
Updating doses completion status
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Bed status
Lab test ID
Chief Matron
Doses chart for

every patient
Medicine ID
Nurse
Pharmacy stock
status
Entering doctors
prescription.
Lab test requisition

Drug requisition from pharmacy
Duty roster preparation for
nurses
2.
Bed Status and

Allocation
Admission requisition can come

from OPD doctor or casualty
doctor.
Ward requisition alert comes

from OPD doctor or casualty
doctor.
Patient will visit corresponding
wards nursing desk for
registration.
Nurse will assign bed to the
patient.
I-9
Bed availability
Bed No.
Chief
Matron/
Nurse
Tender for WISE-II
S.
NO.
Function List
3.
IPD Doctors
Examination
and Advice
Brief Description
Workflow
Doctors will visit wards for

periodical checkup of wards
patient for monitoring the
progress of patients health.
Vital parameters will be
available as recorded by
nursing staff.
Doctors recommendations on
case file will be captured by
nursing staff.
He should be able to refer to
another ward or operation
theater. The availability of
these facilities will be visible
and workflow may be initiated
from the ward.
Doctors visit corresponding ward

according to roster.
List of admitted
patients,
During each visit case sheet of

that patient is updated.
Ward wise
availability of
beds
Doctor may prefer lab test, other

investigations or may advice
certain prescription to the patient.
Results of Lab Tests will be

available along with X-rays,
ECG etc.
I-10
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
After doctors visit, the above

details are required to be filled by
nurses in nursing desk.
The workflow of referral may be
initiated on doctors advice.
OT day-wise
schedule
Availability of
Stock of
medicines/
equipment/ linen
etc
Patient ID
Doctor ID
Lab test ID
Medicine ID
Advice (if any)
Nurse
Tender for WISE-II
S.
NO.
Function List
4.
Medical
Consumable
and Drugs
Requisition
Brief Description
Workflow
Nursing staff can send

requisition for drugs and
consumables to pharmacy and
store for the patients admitted
in the wards.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Medicine can be requested from

pharmacy through nursing desk.
Stock availability
in ward
Nursing desk will receive an alert,

as soon as medicines are ready for
dispatch.
Drug required for

next two months
Medicine and
Consumable
selection
Nurse
Doctor ID
Nurse
After acknowledgement from

nursing desk, the quantity is
deducted from online inventory.
5.
Patient
Parameters
Monitoring
Through nursing desk, each

patients parameters can be
monitored, and in case
parameters are abnormal, it is
reported to concerned doctor.
I-11
Each patients parameters are

monitored through nursing desk
by the shift nurse.
In case of any abnormalities, it is
alerted in nurse terminal and later
communicated to concerned
doctor.
Bed wise patients

vital parameters
Tender for WISE-II
S.
NO.
Function List
6.
Lab test
requisition and
status.
Brief Description
During ward visit, doctor can

refer patient for lab test.
Through nursing desk, lab test
status can also be fetched.
Workflow
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
On basis of patients examination

during ward visit, doctor can refer
patient admitted for lab test.
Doctors ID,
List of Lab tests

corresponding to
disease
provisionally
Lab test requisition is generated at diagonosed.
nursing desk.
Nurse
Patients ID,
Lab Test ID,
Pathology will receive alert on

basis of doctors referral.
In case any specific lab test
facility(ies) is/are not available in
that hospital, it may be referred to
outside lab(s).
7.
Duty rosterNurses
On the basis of wards and bed

There will be a roster for
nurses, by which nurses will be allocation, nurses duty roster is
prepared by chief matron.
assigned shifts for monitoring
the progress of patients health.
Nurses visit ward according to
roster shifts.
During each such visit, case sheet
history of that patient is updated.
I-12
List of Nurses
Nurse ID
Ward details
Ward No.
Shift
Chief Matron
Tender for WISE-II
S.
NO.
Function List
8.
Discharge and
referral
Brief Description
Workflow
Doctor may advise patient for

During periodical check up in
ward by doctor, if doctor finds discharge during periodical
patient in better condition, then checkup in ward.
the patient may be advised for
In case of referral, a memo is
discharge.
given to the patient.
During periodical check up in
wards, if the doctor feels that
the patient should be
transferred to any other
specialty hospital, then referral
process is initiated by the
authorised personnel and
approved by the treating
doctor.
I-13
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of admitted
patients in the
ward
Ward no.
Status of patient
as advised by
doctor.
Patient ID
Bed No.
Ward
Incharge
doctor
Tender for WISE-II
4. Sick-fit certificate:
S.
NO.
Function List
1.
Railway Sick
Certification
Brief Description
Workflow
When a railway employee visits

railway hospital and the
consulting doctor advises him
rest due to health reasons for a
specific period, the doctor
grants him a sick certificate.
On basis of patient health issues,

doctor may advise to give sick
certificate to the patient
mentioning the number of days
of rest.
This requisition will be reflected
in back office/ dispensary.
2.
Private Sick
Certification
When a railway employee brings

a certificate issued by a nonrailway medical practitioner
beyond a specified period, it
may be required to be verified
by the railways medical officer.
Patient comes with private

medical certificate to a railway
doctor, duly referred by his
controlling officer or otherwise.
Railway doctor verifies the
medical certificate, based on the
medical condition of the
reporting railway employee to
ascertain if the employee is fit to
resume duty.
Railway doctor issues fit to
resume duty certificate after
I-14
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of medical
symptoms
corresponding to
disease.
Patient ID
OPD doctor
No. of Rest days
List of Vital
parameters
needed to be
checked
corresponding to
disease.
Doctor ID
Patient ID
Diagnosis by the
Private Medical
Practitioner.
Name of private
hospital,
Doctor name,
Date of certificate,
Serial no. of
certificate. Period
of rest advised.
Whether sick
certificate was
issued and
deposited prior to
the fit certificate?
Verification date
OS/Medical
Doctor
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
verification and ascertaining that

the employee is fit to resume
duty.
Issue of fitness
certificate
On the basis of this fitness

certificate, controlling officer may
allow the employee to resume
duty.
3.
Fitness
certificate by
railway doctor
After taking rest as advised by

doctor, patient revisit the
hospital for check up.
On basis of check up, doctor

may provide fitness certificate to
the patient.
Finally, the Fitness certificate is
issued to the patient.
I-15
Patient history
Patient ID
Doctors ID who
gave advice to that
patient.
OPD doctor
Tender for WISE-II
5. Pathology
S.
NO.
Function List
1.
Lab Test
Registration
for OPD
Patients
Brief Description
Workflow
The laboratory module starts

with the receipt of online
requests for tests advised by
doctors.
Laboratory personnel can also
generate requests.
This facilitates investigations
for referral patients.
Tests are grouped under
various sections and sample
types (specimens).
Based on the request, dashboard

notifies the patient of his turn.
Patient would enter the lab as
per his turn and give sample to
the lab technician/ authorised
official who would generate a
sample number for tracking,
reporting etc.
The patient is notified about
time and date of collection of
investigation reports.
Results can be based on the
sample type. Results can be
entered for either one or multiple
tests. If the test result requires
approval, the supervisor has to
approve the result.
Test results are also available to
concerned doctors.
Test reports can be made
confidential.
I-16
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Prescribed Lab
Tests
Lab Test ID
Patient
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
2.
Sampling and
Bar-coding of
Test Samples.
When a patient visits concerned

lab to offer his sample, the
sample is bar-coded.
The laboratory module starts

requests from doctors or
Patient may visit concerned lab
with lab slip.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Lab test alerts
Patient ID
Lab attendant
Test result from

DICOM
Test data
Pathologist
Lab attendant takes test sample

from patient.
The sample is bar-coded.
Pathologist manually checks the
test reading.
Then the test reading is entered in
the system
3.
Acquisition of
data from
DICOM
compliant
equipment.
If the sample is to be tested

through DICOM compliant
equipment, then the application
should acquire data from those
equipments.
The sample is tested through

DICOM compliant equipment.
Application takes test result from
the equipment and updates the
test report automatically.
That test report is verified by the
concerned doctors.
I-17
Tender for WISE-II
S.
NO.
Function List
Brief Description
4.
Entry of
Investigation
reports- Bar
code linking
Whenever the testing

equipment is not DICOM
compliant, the test result is
manually entered by concerned
person and approved by the
pathologist and later mapped to
the patient report through bar
code.
The sample is tested through

non-DICOM compliant
equipment.
Sample is tested and test report

is generated and dispatched to
corresponding wards and
OPDs. Patients can also access
the test report through web.
Bar-coded samples are tested.
5.
Issue of test
report to
ward/ OPD
doctors/
Patient on web
and kiosk.
Workflow
I-18
Patient ID
Test result
Pathologist
Patient ID
Pathologist
Lab Test
The test result is manually entered

by concerned person into the
system.
Supervisor/ Pathologist approves
the test report.
Test report is forwarded to

Pathology H.O.D.
After approval of H.O.D, it can
be accessed by corresponding
wards and OPDs.
Patient can also access test report
through web or kiosk.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of bar-coded
samples with
patient ID.
Test parameters
Tender for WISE-II
S.
NO.
Function List
Lab Test
through NonRailway Lab
Brief Description
Workflow
Some lab tests which are not

carried out within the hospital
are referred to outside Labs.
Lab attendant sends request of

approval to Sr. Pathologist for
referring some lab tests outside of
railway hospital lab.
As soon as the request is
approved, it is conveyed to the
patient.
If patient goes to railway
approved lab then patient submits
test reports for entering report
data into system.
For non approved labs, patient
has to submit bills of test reports
for reimbursement purpose.
I-19
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of approved
outside labs.
Patient ID
Test report status.
Bill reimbursement
details
Sr.
Pathologist
Tender for WISE-II
Pharmacy
S.
NO.
Function List
1.
Medicine
packaging in
advance.
Brief Description
Workflow
Pharmacy will pack medicine

in accordance to the list of
medicine prescribed by OPD
doctor to a patient.
When medicine alert comes

from doctor, Dispensary
Pharmacist starts packaging the
medicines for individual
patients.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Medicine alert
from OPD/ IPD
doctors.
Medicine Packing
Status
Dispensary
Pharmacist
Medicine alert
from OPD/
wards
Medicine delivery
status
Dispensary
Pharmacist
After medicine packing is

complete, the status is updated by
pharmacist.
2.
Distribution of
medicine
against Patient
card/ ID.
Patient visits dispensary to

take his pack of medicines.
The packed medicine is given
to him after checking patients
smart card.
Patient visits dispensary to take

his pack of medicines.
The packed medicine is given to
him after checking patients
smart card.
The delivery status is updated
accordingly.
I-20
Tender for WISE-II
S.
NO.
Function List
Patient
referred to
medical store
when medicine
is not available
in dispensary.
Sometimes medicine is not

available in dispensary, than
patient is referred to medical
store.
Local
Purchase (LP)
of medicine
and Status of
LP for
Patient/doctors
on web and
Kiosk
LP is done by LP section based Patients can access availability of

Local Purchase medicines status
on LP requisition received
from doctor or in case of non
availability.
4.
Brief Description
Workflow
Receipt of medicine is updated

by LP section on the system.
Patients/ Doctors can check
pending medicines status.
I-21
Patient visits dispensary to collect

his medicine.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Medical store
stock status
Medicine ID
Dispensary
Pharmacist
LP status
Patient ID
Patient
But if the medicine is not

available in dispensary, then
Dispensary Pharmacist may
forward the request to medical
store on the basis of medicine
availability.
Tender for WISE-II
6. Radiology
S.
NO.
Function List
1.
X-Ray Test
Registration
2.
Entry of XRay
investigation
report by
radiologist
Brief Description
Workflow
The Radiology module caters

to services such as x-ray
scanning, ultra sound, etc. The
scheduling of radiology
resources is possible. The
system stores all the result
details of various tests and
makes a report based on the
test results.
The Radiology module starts
requests from doctors.
At the registration counter of

Radiology Department, Patient
should get registered for the test.
Whenever the X-Ray equipment

is not DICOM compliant, the
test result needs to be manually
entered by concerned person
and is approved by the
radiologist.
Radiologist manually checks the

test reading.
I-22
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Prescribed X-Ray
Tests
Patient ID
Patient
Patient ID
Test result
Radiologist
Then a slip is generated by kiosk

containing Waiting List number.
Through dashboard the patient
will be notified of his turn.
Then the test reading is entered in

the system.
Type of X-Ray
test
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
3.
X-Ray report
issued to ward/
OPD doctors/
Patient on web
and kiosk.
X-Ray test report is generated

and dispatched to
corresponding wards and
OPDs. Patients can also access
test report through web.
X-Ray test report can be accessed

by corresponding wards and
OPDs.
I-23
Patient can also access test report

Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Patient Id
Patient ID
OPD
Doctor/
Ward/
Patient
Tender for WISE-II
7. Medical Store
S.
NO.
Function List
Brief Description
Workflow
1.
Local purchase Sometimes hospitals procure

(LP) of
medicine through local
medicines.
purchase. When the medicine
arrives, it is reflected on the
system.
Based on medicines arrival,

medical store updates the status
of LP medicines.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of Medicine
gone for LP
Quantity required
Patients/ ward can check the

status of Local Purchase
medicine through web or kiosk.
Medicine ID
Pharmacist
Quantity received
Cost per unit
Based on status, patients/ wards

can collect medicine from
dispensary.
2.
Bulk Local
Purchase (LP)
of medicine
Bulk LP is done by LP section

in case of non availability of
stock-receipt from CMD.
MD is empowered to register
bulk local purchase
Receipt of medicine is updated
by LP section on the system.
I-24
List of all
medicine.
List of Medicine
gone for Bulk LP
Quantity required
MD
Tender for WISE-II
S.
NO.
Function List
3.
Medical Store
Inventory
Management
Brief Description
Workflow
Receipts & Issues to Patients/

Wards/ Dispensary
Medical Store inventory is

reflected in the system.
Medical Store may receive

drug requisition alert from
Dispensary/ Wards/ Doctors.
Medical store may receive

requisition of medicines from
Pharmacy/ Wards/ Doctors.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Medicine ID
Medicine ID
Quantity required
Quantity issued
Pharmacist
Ward No./
Pharmacy
Based on requisitions, medicines

are dispatched to different wards
and dispensary and the online
inventory status are updated
accordingly.
4.
Annual
Medicines
indent to Chief
Medical
Officer (CMD)
office.
Annual indent of medicine is

prepared on basis of
requisition from different
departments within the
hospital.
Requisition of medicine comes

from different departments.
All the requisitions are
consolidated and annual indent is
prepared.
Then the annual indent is
forwarded to CMD office.
I-25
Drug requisition
from different
departments.
Medicine Ids
Doctor,
Pharmacists
Concerned
Tender for WISE-II
8. Scheduling Doctors/ Nurses

S.
NO.
Function List
Brief Description
1.
Nurses roster
bookings.
There will be a roster for

nurses; nurses will be assigned
OPD/ wards on shift basis.
2.
Preparation of
OPD schedule
Doctors ward
assignment
Workflow
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
On basis of wards/ OPD and bed List of Nurses

allocation, nurses duty roster is
prepared by chief matron.
Ward details
Nurse ID
Duty nurses will give proper

medicine to patients in ward.
OPD
requirements (if
any)
Shift
HOD of each specialized OPD

prepares a schedule of OPD
doctors/ services based on the
availability, skills and
competence.
Based on the sanctioned leaves,

OPD schedule chart for doctor/
services is prepared by HOD of
each respective unit.
List of Doctors
Doctor ID
Doctors
availability status
Date
Doctors are assigned to

particular wards for periodical
checkup of wards patient.
Doctors duty roster is prepared

by Sr. DMO. The wards and bed
are allocated to the doctors.
During each visit patient history is

updated.
I-26
HOD of
respective
OPD.
Shift
Doctors visit corresponding ward

according to roster.
Ward No.
Chief
Matron/
A.N.O
List of Doctors
Doctor ID
Doctors
availability status
Ward No.
Ward details
Shift
Sr. DMO
Tender for WISE-II
9. Periodical Medical Examination (PME)

S.
NO.
Function List
Brief Description
Workflow
1.
Registration for
Periodical
Medical
Examination
(PME) of
candidates.
Medical examinations are

divided into several categories
like class A-1, A-2, A-3, B-1 and
B-2 etc.
Candidate visits hospital with a

memo.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Doctors
Availability
Candidate
Registration
Appointment with doctor for

PME is scheduled.
PME Schedule
Chart
There will be a dashboard in

List of symptoms
waiting room outside each OPD, with respect to
which will display the turn of each diseases.
candidate as per schedule.
List of Vital
For examination purpose, doctor parameters
carries out the following
needed to be
functions:
checked with
respect to
i. Recording patients
diseases.
symptoms: There will be a
master data of symptoms
List of treatments
with respect to diseases.
Doctor uses the touch screen
Symptom ID
Candidate
(Patient)
Candidates are registered for

particular type of medical
examination as per category.
Schedule is prepared for reexamination on periodic basis
of the candidates.
2.
PME of
Candidates as
per schedule
OPD doctor investigates the

patient as per schedule and
according to category of
medical examination.
I-27
Patients vital
parameters
Treatment IDs
Doctors Advice
OPD doctor
Tender for WISE-II
S.
NO.
Function List
Brief Description
Workflow
terminal for recording

patients symptoms.
I-28
ii.
Diagnosis: Doctor can

record all vital parameters
during examination through
his touch screen/ thin client.
iii.
Treatment: Doctor gives the

required treatment for that
patient.
iv.
Advice: Doctor advice

certain precautions the
patient should take. These
precautions are selected from
the list populated on the
screen.
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Tender for WISE-II
10. Operation Theatre (OT) Scheduling

S.
NO.
Function List
Brief Description
1.
Operation
Theatre (OT)
requisition
from OPD/
IPD/ Casualty
Doctor schedules operation for

his patient.
Scheduling on
the basis of
nature of
Operation
2.
3.
Emergency
request from
casualty/ ward
Workflow
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
Operation requisition can come

Availability of OT
from OPD/ IPD doctor/casualty.
Doctor ID
It comes as an alert in the
terminal at OT.
Patient ID
Booking of OT for
particular patient.
On basis of requisition from

IPD doctors/ casualty and
nature of operation, OT
schedule is prepared.
Day and time is fixed for
particular type of operations in
week days.
On basis of requisition from IPD

doctors/ casualty and nature of
operation, OT schedule is
prepared.
Day and time is fixed for
particular type of operations in
week days.
OT requisitions
OT No.
Nature/ type of
Operation
Patient ID
Emergency Operation
requisition can come from
casualty/ ward.
On basis of emergency operation

requisition from wards/ casualty,
OT in-charge makes immediate
arrangements.
Emergency
Operation
Requisition
Existing schedule is modified for

emergency operation.
I-29
Doctor
Date/ time of
booking
OT Incharge
Date
Time
OT No.
Patient ID
Date
Time
OT incharge
Tender for WISE-II
11. Patient Billing

S.
NO.
Function List
1.
Billing for
Non-railway
patients
Brief Description
Workflow
Non-railway patients are

charged for any services
provided by the hospital.
Each and every services of a nonrailway patient is accounted.

If a non-railway patient wants to
visit OPD doctor, he registers and
pays in advance for the doctors
consultation.
If a non-railway patient got
admitted in a ward, then his bills
should be cleared before
discharge.
I-30
Information
Data to be
Responsible
required on
Screen to carry
out the functions
out the functions
List of Nonrailway patients
Amount as per
service
Authorised
Official/
Registration
Official /
Pharmacist

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Tender For Hospital Management Information System

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Tender For Hospital Management Information System

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CENTRE FOR RAILWAY INFORMATION SYSTEMS

TENDER FOR HOSPITAL MANAGEMENT INFORMATION SYSTEM

TENDER DOCUMENT PART-I:

NOTICE FOR INVITATION OF TENDERS

GENERAL CONDITION OF CONTRACT FOR CRIS

ANNEXURES TO TENDER DOCUMENT PART I

CHECK LIST FOR TENDERERS (ANNEXURE-9)

TENDER DOCUMENT PART- II

SPECIAL CONDITIONS OF CONTRACT

Check list for documents to be submitted with the tender

ANNEXURES TO TENDER DOCUMENT PART- II

ANNEXURE 2.I: TECHNICAL SPECIFICATIONS FOR

ANNEXURE 2.II: TECHNICAL SPECIFICATIONS AND

ANNEXURE 2.III: WAN ARCHITECTURE

ANNEXURE 2.IV: CENTRAL DATA CENTRE

ANNEXURE 2.V: WORKSHOP NETWORK (LAN)

ANNEXURE 2.VI: LIST OF ADDRESSES OF CONSIGNEES

ANNEXURE 2.VII: PROJECT MILESTONES FOR WISE-II

ANNEXURE 2.VIII: SYSTEM SOFTWARE: TECHNICAL

ANNEXURE 2.IX: EXISTING ITEMS AT CRIS (TO BE USED

ANNEXURE 2.X: WISE-II APPLICATION (USER

ANNEXURE 2.XI: POC USE CASES FOR WISE-II

ANNEXURE 2.XII:SAMPLE WORKSHOP SCENARIO

ANNEXURE 2.XIII: LIST OF ABBREVATIONS

TENDER DOCUMENT PART-I

NOTICE FOR INVITATION OF TENDERS

GENERAL CONDITIONS OF CONTRACT FOR CRIS

ANNEXURES TO TENDER DOCUMENT PART-I

NOTICE FOR INVITATION OF TENDERS

Turn key work for supply, installation, commissioning, training and

CRIS, 3rd Floor, Pragati Maidan Metro

EMD of Rs 2,00,000/- in the form of Demand Draft/ Bankers cheque drawn in

Terms and Conditions given in General Conditions of Contract Part-I of

Terms and Conditions given in Special Conditions of Contract, given in

GENERAL CONDITIONS OF CONTRACT FOR CRIS

DEFINITIONS AND INTERPRETATION

Purchase means purchase of itemized goods or execution of works & services as

AUTHORIZED SIGNATORY AND ADDRESS OF THE CONTRACTOR

Bids submitted by a Consortium shall be acceptable if specifically permitted in Part-II of

A copy of the memorandum of formation of Consortium giving clear responsibilities of

No change in the composition of consortium shall be permitted up to finalization of the

Notwithstanding any change in the composition of Consortium at post purchase order

EARNEST MONEY DEPOSIT

Deposit (EMD) is liable to be forfeited if the bidder withdraws or amends or impairs or

No interest shall be payable by the Purchaser on the Earnest Money/Bid Guarantee to

COMPLETION OF TENDER DOCUMENTS

AMENDMENTS TO BID INVITATION

CLARIFICATIONS, OMISSIONS AND DISCREPANCIES IN TENDER

INDEMNITIES AND LIABILITIES

unconditionally replace/rectify the goods lost/damaged to the entire satisfaction of the

In case of change in any duty or tax on account of change in rules/legislation by the

ACCEPTANCE OF PURCHASE ORDER

DELIVERY/ COMPLETION OF WORK

LIQUIDATED DAMAGES FOR DELAY IN DELIVERY

PERFORMANCE CUM WARRANTY GUARANTEE BOND

TERMS AND CONDITIONS FOR PAYMENT

Payment in respect of execution of works / services shall be based on achievement of