s.

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TJNIVERSI'TY
OF COI-OMBO,SRILANKA
I.-AC[JI,'fYOF MANAGEMENT
AND FINANCE

Postgraduatc
& Mid-care.. n"n.lopment Unit
Mastcro1-llusinessAdministration/Master
ol'llusiness
Aclministrati<ln
in I I ITM
Semcsrer
II (|irst_Ilall.)
lrxaminuiion
_ 2009
MIIA 538-OperationsManagement
Three(03)Hours
Candidates
shall ans,

tlachquestion
.ur.i.Xjf

totalofFIvE (05)questions'

Notcs on both sides of

A4 size papcr arc allowed.

l' i'

"scopeof operationsManageris not

rimitedto furfit thecustomer
ordersby
managing
the transformat;Jn
process".
comment-onthis staternent.
(06 Marks)

ii
llffffi:;:fff:il:t's

qualitv,
speed,
dependabitiry
andflcxibitity
inthc

a. a supermarket
b. an MBA dcgrecprogramme
(08 Marks)

perrormance
"' ::iiill:-,ilJ:rliji:jJffi',fflheabove
objecrivcs
(inii)in
(06 Marks)
('fotal20 Marks)
2' i'

I)iscuss
thc importancc
of demandforecasting
for manufacturing
organization.
(06 Marks)

ii
Ji:lJ,:i:
:
b.
c.

ll:;ii:f,:l:.:''"

scries
merhod
to rbrecasr
thedemand
or roilowing.?

Ncwspapcr
Sugar
Irlatscrccn'fVs
(06 Marks)

.ar-

iii' Pas.sengcr
nriles fl.w' on Aishwar Airrines,a commuter
firm servingtlrc
Pradesh
in India,arcgivenin thetabrcbcrowfor thepast
r2 rveeks:

wcek I i-fl
l----l---

, i t I t i o I rr,
- lfi- T l_--t

lt

'Actual
P a s s c n g eI r . _ | _

sl -l i rsl zzl zol

I L i [_r

tr,u,..1n,i.,l
_.il.:1y1
i 11i:

l-'t
I

't'>
l5 | -|
I

Assumingan initiarforecast
for week r of r7,000mires,usc exponentialsmoothins
to
computcforccasts
fbr week2 through12.Usea:0.2.
(08 lvtarks)
('I.otal20 Marks)

3 . i . Whatis thc purpo.se

ol'aggregatc
planning?
Describc
somcdemandandcapacity
optionsfor irnprernenling
prans.
( 0 7M a r k s )
il.

SteelFabis specializcd
in manulacturing
steelcupboards.
The planningdivisionof
thcc.mpanyhasdeveloped
thc fblrowingsupply,dcmand,
cost,andinventory
data
'l'he
ftlr next3 quartcrs'
cornpany
hasa constant
workforceand meetsall its dcmand.
Allocatetheproduction
capacity
to satisrythedemandat a minimumcost.what
is
t h ec o s t
of
this
p l a n/
SupplyCapacity
Available(in units)

t_

Period

Regular
I'imc

Quartcr I

300

i
Quarrer
3
Quartcr

400
450
DemandF'orecast
Demand
(Units)

Period
Quartcr I

Quartcr2
Quarter3

450

550
750

Othcr Data
l n i t i a lI n v c n t o r y
l l c g u l a r - t i r ncco s tp c r u n i t
O v c r t i r n cc ( ) s tp c r u n i t
S u b c o n t r a c to s l p c r u n i t
l l o l d i n gc o s tp e r u n i t p c r q u a r t c r
llackordcrcost pcr unit pcr period

50units
I{s.500
Ils. 650
I{s.ttO0
I t s .1 0 0
I{s.400
(l3 Marks)
('I'otal20 Marks)

4. i.

lrxplainwhy sorncOperations
rnightbc conccrncd
Managcrs
aboutirnplcrncntingjob
rotation.
crrrichnrent
andcnlarscrrcnt.
(06 Marks)

ii. l:xplain why

crgonomic aspects should be

considcrcd irr

iob dcsign.
( 0 6M a r k s )

iii. An cmployccin an clcctronicplantis usinga nrachinc

to attacha conncctor
to thc cnd
'l'hc
of'a wirc.
lbllowingdataarc providedby a tirnc studyanalystin hundrcdths
ollr InLltc.
Cycle

.lob lilemcnt
t.ul.lcngtnol wrrc
Inscrlintornicninclnl
[)rcssstartbutton

.-t

- ;t l; I
z)l

2
24

el

.t0

-1

l'erforma ncc
Raling

- - 2 J2

t2

LI

2i

80

tl

90

What is thc standardtime ol'thejob?

(Assumca pcrsonaltime allowanceol-5 pcrcentand a dclay allowanccol'3 pcrccntlbr
norrnaltinrc,and two 20-minutctca brcakspcr cight hour work day).
(OtlMarks)
('I'otal 2(l Marks )

5 . i . Apply quality lunctiondcployrncntto a productor serviocol"vourchoiccand asscss

how w,cllit appcarsto mect your pcrceivcdneeds.
(07 Marks)
lt.

What is thc dif-f'ercncc

bctwccnsporadicproblcmsand chronicproblcms'l
llow do thcscrclatcto clualityimprovcmcrrt?
(07 Marks)

y()u tnean by 'Quality of dcsign'

ancl ' Q u a l i t y o f ' c o n l o r n r a n c e ' .
(06 Marks)

('l'otal2{)Marks)
6. i.

I ) i s c u s st h c c v o l u t i o no f 'l:nterprisc
Ilc.sourcc
l)lannrne( l r l t l , )a n d b r i c f l yc x p l a i nr h c
planningissucsobscrvcdin a gcncral

I:l{p systern

i i . What is Advanced Planninsa n d

S c h c d u l i n g( A p S )
in an I:lRPsvstcm.

( 0 3M a r k s )
a n d e x p l a i nh o r . vi t h c l p si n p l a n s

( 0 3M a r k s )

ilt.

l,RP ll sysrcnts (t:xtcnded

Ijlfp) supports inrplemcntation
of suppl,vchain
nlanagerncnt
practiccs.[)iscusspossiblcways
to connectsupplicrs
and
customcrs
trr
sharcinbrrnation.

(04 iVlarks)
tv"l'hcdetailsin thetablcbelow
arethecxtraction
of financialslatcnlcnts
ol.a
tnanuf'actu
ring firm which hascommencccr
impremcnti
nglirnprovi
ng suppry c h ai n
tranagcmcltt
practiccs
since2006.
Iixtraction of F'inancialStatemcnt year
of
21107
S a l c st u r n o v c r

sold
lll.tl ol'good-s
profit
__
_Cross
-.'-_'_.--''.

!rPgl_d-rlls_glll!.:{lp9rg1!ng_
p1o!!r
Cash in bank
; ; .- ' : l o t a l r a \ vm a t c r i a l
r'r\co assL-ts

lotal llnishe{goodsinucngrll, iu.ragc

,
Long,tcrmdcbt

lirtatWlt,v4.!ucqu"iig"
;
a'
b'

I'

l__tl
_Bt

_l1r
\s

-._ _.|1|
I{s
Ils
I{s

r{.i
I{s

(lalculatethc invcntory
turn ovcr of this firm in 2007.(Assurnc
52 busine.ss
wccKs.)
commenton thc rcsultfoundabovc
for theinvc'toryturnovcrandcornparc
the
valucwith thetypicarvaruco|a gcnerar
manuracturine
firn.,.
(t0 Marks)
('I'otal20 Marks)

f . i.
/

(04Marks)

t a n u l a c t u r i ncgn v i r o n n t c t t t .
s i l ' f c r c nm
I l r i c t ' 1 r1l i s c u s d

(lonsidcring a . l o f r - s c h c d u l i n g
ii. l,ist rhrcc prigrity rulcs ttscclip opcratiotrsschcduliltg.
jobs arc s c h c d u l c di n
exairiplc.cxplaitthttw r.'achcllthoscrtrlcsgivc rcsttltsw'hcnlbrv
It sltrlp fltrtll.

(05Marks)

c s t i m a t c so l ' t h c i r r c q u i r c d
i i i . l l t c l i r l l o u ' i l r gl i s t o l ' i o b s i n a c r i t i c a ld c p a r t m c nitt r c l t t d c s
t i t tl c s .
I
I

llcquircd'l'imc(Days) i

.fo b l
I

l1
2 -_T) -

I
I

II
I

t-I

J
4 -1i
5
I
('' iI

Uu1'.to l)clivcryPrr{)mlsc

r+

I
|

- - l t l l 4 1e9),
l0

el'
5-_.s.-_._.__-1.-.._
ll
6
5

- .-- -

.--.- - -t

--

\
- 1 31 l . artr e

It . . . ,

rU
: d u l ethcsejobs using the shortestoperationtimc rt
Schcdu
a , Sc
'' ll''aab u
a n d i d e n t i l yt h e l l o w t i m c .
la thcschcdule
h rulatc
wVhat
h lt
a tare
a the.iobsdclivcrcdbcforcthe duc datc?

b.

(04 Marks)

'l'hc

l)rocluctionManagcr of'thc plant docs not likc thc schcdulcand rvantcdttr

proccssjob (r lirst and thenjob 4 bclbrc schcdulingany olhcrjobs' as thcsctrvtr
jolrs arc alrcadytatc.'l'abulatc
thc nov schcdulcand i{cntily thc llow timc.
\,\'hatarc thc jobs dclivcrcdbcfbrethc duc datc'/
(04 Marks)

thcscjobs.
c. Ilriclly cxplainrvhy.lohnson'salgorithmcannotbe appticdto schcclulc
(03Marks)
('I'otal 20 Marks)