Professional Documents
Culture Documents
KFC TQM
KFC TQM
NAME:
KFC Corporation
COMPANY ADDRESS:
G/F Ramcar Center Building, 80 82 Roces Avenue, Quezon City, Metro Manila,
Philippines
(Originally based in Louisville, Kentucky, USA)
LENGTH OF OPERATION:
85 years (1930 2015)
COMPANY BACKGROUND:
KFC is an American based company. It was established in mid fifty when Herland
Sanders conducted business in United States with a prospective Franchises about his
colonel Sanders recipe KFC. He has also succeeded in establishing a number
franchises in all over the world.
The minority of KFCs restaurant in Mexico and Poverto Rico were company
owned. However, KFC had established 21 new Franchises in Mexico by the end of
1993. Now it has nearly 13,000 outlets all around the world. KFC is a fast food industry.
It is introduced in Pakistan round about 2 years ago. Firstly, KFC opened in Karachi and
then after in Lahore. KFC has two branches in Lahore, one is Garden Town and other is
Cavalry Road.
KFC Corporation based in Louisville, Kentucky is the worlds most popular
chicken restaurant chain, specializing in original recipe, extra crispy and colonels crispy
strips with home styles slides. Everyday 8 million customers are served around the
world KFC Menu Everywhere includes original recipe chicken made with the same great
taste Harland created more than a half century ago. KFC is part of Tricon Global
restaurants, which is the worlds largest restaurant system with nearly 30,000 KFC.
Harland started KFC back in 1952 at the ripe age of 62. His recipe for the best
chicken in the world was made with a special cooking process and a secret blend of 11
herbs and special the same secret blend that is used today in KFC original recipe
chicken. Today KFC has more than 11,000 units in over 79 countries. Every week nearly
69 million customers come through KFC do for the chicken.
Personal commitment and courage. This includes the capacity and the
willingness to take initiatives and risks as well as to maintain composure
under pressure.
Ability to motivate and to develop people, addressing all those issues that
allow others to progress in their work and to develop their capabilities.
Adaptability of thought and deed, taking into account the specificity and
the complexity of the environment.
A prerequisite for dealing with people is respect and trust. There can be no
room for intolerance, harassment or discrimination of any kind as they are
the expression of an elementary lack of respect. This principle suffers no
exception and is to be applied at all levels and under all circumstances.
Transparency and honesty in dealing with people are a sine qua non for
efficient communication. Based on facts and on a sincere dialogue, such
transparency is the only solid basis for boosting continuous improvement.
Other than this work life balance attitude is adapted by the company.
Employees are appreciated and encouraged. Benefits and incentives are offered
to employees on performing well.
Within the organization parties and celebrations are held to acknowledge the
workers. Employees are taken out on picnics along with their families to give
them a break from the monotonous routine and relax them.
Different projects are assigned to the employees and they are given authority to
use their creativity instead of forcing them to follow strict orders.
given preference over written communication whenever possible. Each manager has
the duty to act as a mentor for his employees.
Compensation and Benefits
KFC favors competitive, stimulating and fair remuneration structures offering an
overall competitive and attractive compensation package. Remuneration includes
salary, any variable part of remuneration as well as social, pension, and other benefits.
Each operating company will establish a compensation practice taking into account
relevant external compensation levels as well as the requirement of internal fairness. It
is recommended to undertake regular surveys so as to gather relevant information on
the remuneration levels practiced at a local or national level.
KFCs policy is to strive to position itself as an employer offering remuneration
levels above the average of the relevant benchmark. KFC reviews regularly its
competitive position with other companies so as to keep in line with the market trends.
However, the evolution of remuneration is in the first instance determined by the
capacity of the company to improve its productivity. Wage and salary structures should
be kept simple and avoid unnecessary complexity so as to provide effective
compensation and reward.
Remuneration structures should specifically facilitate the implementation of flat
organizational structures and be flexible so as to be able to adapt to the evolution of the
market conditions. This means broad spans allowing sufficient flexibility to effectively
reward high professional insight and performances as well as individual potential.
It is the responsibility of each manager to propose, within the framework of the
company policy, the remuneration of his/her employees, taking into account the local
market, individual performance, skills and potential for development. It is also the
responsibility of each manager, if needed with the support of HR management, to
communicate properly, clearly and with sufficient transparency.
The benefits offered to the staff at KFC are:
Management Staff
1. Provident Fund
2. Pension Fund on employees request
3. Gratuity
4. Leave Fair Assistance
5. Marriage gift scheme once in a service
6. Baby feeding scheme
7. Annual leaves for 15 working days in a year
8. Casual leave 10 working days in a year
9. Casual leave encashment
10. Medical leave 10 days in a year
Non-Management Staff
1. Provident Fund
2. Gratuity
3. Leave Fair Assistance
4. Marriage gift scheme once in a service
5. Baby feeding scheme
6. Annual leaves for 14 calendar days in a year
7. Casual leave 10 days in a year
8. Casual leave encashment
9. Medical leave 8 days in a year
10. Meal subsidy
11. Shift allowance
12. Family day gift once in a year
13. Relocation package
14. Life insurance
15. Pick and drop service: For factory staff where such facility is available
16. Fair price shop: If available at site
17. Subsidized meal facility for factories if already available
18. Motor cycle loan facility
19. Maternity leaves for female employees
20. Hospitalization through insurance company
21. At least statutory 10-C bonus
22. Attendance allowance
23. 2 pairs of shoes per year
Traceability
Our chickens all have a unique supplier code, batch number and best before
date, to ensure that we can trace every single one at every stage of its journey, from
farm to restaurant.
Selecting the Best
We select only the finest quality, perfectly aged chicken and only choose the
prime cuts. Add on our secret recipe coating and signature marinades, and youve got
the irresistible taste our customers love and our competitors just cant beat.
Preparation
All our KFC Original Recipe and Hot & Spicy products are freshly breaded in
store using our unique blend of 11 herbs and spices or special blend of hot spices just
one reason why it takes up to 8 weeks to train our cooks.
Producing the strictest standards of hygiene and food safety in our stores; you
can be sure that every product you eat at KFC has been thoroughly cooked and is safe
for consumption.