October 5, 2015

Dear Fellow Team Members,

Today we received the extremely sad news that Phoenix-based Captain Michael Johnston passed away
while at work. Capt. Johnston was piloting Flight #550 from Phoenix to Boston early Monday morning
when he fell ill. Capt. Johnston was 57 years old.
A graduate of Brigham Young University, Capt. Johnston began his career with America West
Airlines in January 1990 as a first officer on the Dash-8. He later flew the 737 and the 757, before being
upgraded to captain on the A320.
I want to take a moment to thank Mikes crewmembers on Flight #550. They took extraordinary care of
Mike, each other and our customers. We couldnt be more proud of the teamwork this crew
showed during an extremely difficult time. Our airport teams in Syracuse and Boston were also
instrumental in assisting our customers, and their handling is also greatly appreciated.
All of us at American extend our condolences to Mikes wife, Betty Jean, and to his entire family. They
have lost a husband and father, and many of you have lost a personal friend. Taking care of Mikes
family is our focus now, and I know youll join me in keeping them in your thoughts and prayers.