Assignmenttajhotelsservicesbynileshshukla 150410035844 Conversion Gate01

ASSIGNMENT
ON
Service Management of Taj Hotels
SUBMITTED BY:
NILESHKUMAR D. SHUKLA
UNDER THE GUIDANCE OF
Prof:- KRUNAL SIR
SAKET COLLEGE OF MANAGEMENT

KALYAN, MAHARASHTRA, INDIA
UNIVERSITY OF MUMBAI
(2014-2015)
COMPANY INTRODUCTION
The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively
known as Taj Hotels Resorts and Palaces and is recognised as one of Asia's largest
and finest hotel company. Incorporated by the founder of the Tata Group, Mr.
Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace
Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its
centenary year in 2003.
Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India
with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK,
USA, Bhutan, Sri Lanka, Africa and the Middle East.
Spanning the length and breadth of the country, gracing important industrial towns
and cities, beaches, hill stations, historical and pilgrim centres and wildlife
destinations, each Taj hotel offers the luxury of service, the apogee of Indian
hospitality, vantage locations, modern amenities and business facilities.
IHCL operate in the luxury, premium, mid-market and value segments of the
market through the following:
Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the
world's most discerning travelers seeking authentic experiences given that luxury is
a way of life to which they are accustomed. Spanning world-renowned landmarks,
modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic
safari lodges, each Taj hotel reinterprets the tradition of hospitality in a
refreshingly modern way to create unique experiences and lifelong memories.
Taj also encompasses a unique set of iconic properties rooted in history and
tradition that deliver truly unforgettable experiences. A collection of outstanding
properties with strong heritage as hotels or palaces which offer something more
than great physical product and exceptional service. This group is defined by the
emotional and unique equity of its iconic properties that are authentic, nonreplicable with great potential to create memories and stories.
Taj Exotica is our resort and spa brand found in the most exotic and relaxing
locales of the world. The properties are defined by the privacy and intimacy they
provide. The hotels are clearly differentiated by their product philosophy and
service design. They are centered around high end accommodation, intimacy and
an environment that allows its guest unrivalled comfort and privacy. They are
defined by a sensibility of intimate design and by their varied and eclectic culinary
experiences, impeccable service and authentic Indian Spa sanctuaries.
Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled
beauty of the Indian jungle amidst luxurious surroundings. They offer India's first
and only wildlife luxury lodge circuit. Taj Safaris provide guests with the ultimate,
interpretive, wild life experience based on a proven sustainable ecotourism model.
Vivanta by Taj Hotels & Resorts - Hailed by Wallpaper UK as a "stroke of
genius" and rated by Conde Nast Traveler US as the 3rd best global hotel brand
Vivanta by Taj offers an imaginative, vivacious and stylish take on 'cool luxury'
Work hard and play hard. Relax and energize. Ideate and confer. Evolve and
transform. Revel in a spirit that presents the normal with an unexpected twist.
Stylish and sophisticated, Vivanta by Taj delivers experiences with imagination,
energy and efficiency. Currently comprised of 29 hotels and resorts in India and the
Indian Ocean region, Vivanta by Taj is represented across key metropolitan capitals
as well as popular vacation destinations like Goa, Kerala, Rajasthan, Coorg,
Langkawi, Bentota and the Maldives. With innovative cuisine, energetic spaces,
unique motifs, distinct avatars, the smart use of technology and experiences that
seek to constantly engage, invigorate and relax, it appeals to the cosmopolitan
world-traveler immersed in a sensory lifestyle. Stay connected to
Vivanta by Taj Hotels & Resorts

The Gateway Hotels & Resorts is a full service upscale hospitality brand in the
South Asia region. Designed for the modern nomad, Gateway provides consistent,
courteous and crisp service for business and leisure travellers seeking
contemporary and refreshing experiences. Keeping in mind those looking for
comfort, familiarity and flexibility, the hotels & resorts are divided into 8 zones
Enter, Stay, Hangout, Meet, Work, Workout, Unwind and Explore. 24/7 services
such as 24/7 breakfast, 24/7 'active studio' and 24/7 laundry are all designed to
cater to guests round-the-clock. Gateway provides welcome perfection through an
unrivalled network and innovative cuisine offerings like 'active food' superfoods
and low glycemic index foods for the health conscious; regional home-style
cuisine; 'eat-in' refreshed in-room dining menus and 'wake up' - buffet breakfasts
with a range of healthy and indulgent options. Flexible, dynamic and warm service,
'in-room yoga' amenities and 'explore' packages all make The Gateway Hotels &
Resorts sanctuaries that refresh, refuel and renew. Stay connected to
The Gateway Hotels & Resorts
Ginger (economy hotels) is IHCL's revolutionary concept in hospitality for the
value segment. Intelligently designed facilities, consistency and affordability are
hallmarks of this brand targeted at travelers who value simplicity and self-service.
Taj Hotels Resorts and Palaces is committed to replicate its domestic success onto
international shores with plans to build an international network of luxury hotels,
which will provide an exemplary product-service combination and in the process

create a global brand. The current international portfolio includes luxury resorts in
the Indian Ocean, business and resort destinations in the Middle East and Africa,
serviced apartments in the UK, the first hotel in Australia and three a top-end
luxury hotels in the US.
Throughout the Company's expansion, its mandate has been twofold: to infuse a
sense of Indian heritage and culture within each diverse property, while also
anticipating the needs and desires of the sophisticated traveller. Over the years, the
Taj has won international acclaim for its quality hotels and its excellence in
business facilities, services, cuisine and interiors.
The Taj strengthened its presence in the Indian Ocean rim with the Exotica Brand.
The Taj Exotica was evolved as part of Taj Hotels Resorts and Palaces intent to
position it as a brand that is clearly differentiated by its product philosophy and
service design. The Taj Exotica Resort and Spa, in Maldives is centered on highend accommodation, intimacy and an environment that allows its guest's unrivalled
comfort and privacy.
Taj Hotels further expanded its global footprint by securing management contracts
at Palm Island, Jumeirah in Dubai, Saraya Islands in Ras Al Khaimah, Aldar Group
in Abu Dhabi, UAE Langkawi in Malaysia and Thimpu in Bhutan. The most
significant additions to the portfolio have been The Pierre, the iconic landmark
hotel on New York's Fifth Avenue, Taj Boston and Blue, Sydney.
The presence of Taj Hotels Resorts and Palaces internationally has been developed
through a network of Taj regional sales and PR offices in the United Kingdom,
France, Germany, Italy, Dubai, Singapore, Australia, Japan, Russia and the United
States of America.
At the Taj Hotels Resorts and Palaces luxurious living and fine dining find
common ground. Whether it is introducing exotic world cuisines to India or taking
authentic Indian fare to the world, the Taj Hotels Resorts and Palaces is renowned
for the eclectic culinary experiences it brings to its guests. Through a vast
repertoire of award-winning restaurants, legendary recipes from royal kitchens and
celebrated food festivals, the Taj has pioneered innovation in fine dining across the
world.
Taj Hotels also promise a whole new experience of tranquillity and total 'wellness',
through Jiva Spas a unique concept, which brings together the wisdom and
heritage of the Asian and Indian Philosophy of Wellness and Well-being. Rooted in
ancient Indian healing knowledge, Jiva Spas derive inspiration and spirit from the
holistic concept of living. There is a rich basket of fresh and unique experiences
under the Jiva Spa umbrella of offering, Yoga and Meditation, mastered and
disseminated by accomplished practitioners, authentic Ayurveda, and unique Taj
signature treatments. Royal traditions of wellness in service experiences, holistic
treatments involving body therapies, enlivening and meaningful rituals and

ceremonies and unique natural products blended by hand, come together to offer a
truly calming experience.
IHCL operates Taj Air, a luxury private jet operation with state-of-the-art Falcon
2000 aircrafts designed by Dassault Aviation, France; and Taj Yachts, two 3bedroom luxury yachts which can be used by guests in Mumbai and Kochi, in
Kerala.
IHCL also operates Taj SATS Air Catering Ltd., the largest airline catering
service in South Asia, as a joint venture with SATS (formerly known as Singapore
Airport Terminal Services).
Additionally, it operates the Indian Institute of Hotel Management,
Aurangabad since 1993. The institute offers a Four-year diploma, designed with
the help of international faculty and has affiliations with several American and
European programmes.
CORPORATE SUSTAINABILITY
RESPONSBILITY
AND
SOCIAL
As part of Tata's; India's premier business house; we at the Taj Group, have always
believed in society and environment being integral stakeholders in our business.
Over the last 112 years, we have endeavored to uphold the belief of our founder,
'Jamsetji Tata' that the 'purpose of business' is rooted in the advancement of the
society in which it operates in.
This belief has driven our corporate sustainability endeavors where we have striven
to make a positive impact in the destinations of our hotel locations. Supporting the
local communities in the areas of our operations and reducing the carbon footprint
of our hotels has been at the forefront of our sustainability endeavors. We have
continuously reviewed and evolved our programs to ensure our support meets the
current needs of the locally based communities and is relevant to the ever changing
environment. In 2008-09, we further evolved our programs to undertake initiatives
based on our core competencies. This led to the initiation of our corporate social
responsibility theme of 'Building Sustainable Livelihoods' and the EARTH
(Environment Awareness and Renewal at Taj Hotels) program.
Under 'Building Sustainable Livelihoods', we support enterprise development of
farmers, women self-help groups and small scale entrepreneurs. We promote
indigenous artisans and craftsmen through our revival of indigenous art and culture
program. And in partnership with like-minded organizations, we work towards
enhancing the employability of less privileged rural youth through our Hospitality
Skill Training Program. Over the last five years, we have trained and certified over
12,000 youth, 97% of who have received employment in the hospitality industry.
Our hotels year on year support over 300 artisans and source products and services
worth over two crores through our sensitive vendor tie-ups.
While community development is important, we understand our environmental
footprint plays a key role in ensuring the locations of our operations are well
maintained. Through our EARTH program, we have furthered our efforts towards
reducing our energy, waste and water footprint. To help reduce the impact of our
daily operations, we partnered with EarthCheck - the world's leading
environmental management, benchmarking and certification program for the travel
and tourism industry. Through EarthCheck, our 100 plus hotels environmental and
social performance is benchmarked against their peers and certified post
evaluation. Over the last 5 years, all our hotels have achieved silver certification &
eight of our hotels have achieved Gold Certification - which is the second highest
EarthCheck certification standard. The eight hotels include Taj West End,
Bangalore, Taj Lands End, Mumbai, Taj Exotica Resort and Spa, Goa, Taj Exotica
Resort and Spa, Maldives, Vivanta by Taj - MG Road, Bangalore, Rambagh

Palace, Jaipur, Vivanta by Taj - President, Mumbai and Vivanta by Taj Ambassador, Delhi. More than 24 hotels are striving to achieve Gold certification
by 2016.
For us at the Taj Group, our sustainability journey is a continuous and evolving
endeavor. We relentlessly strive to positively impact the destinations in which we
operate as we understand our survival and well-being is dependent on the natural
environment. Our 11th Corporate Sustainability Report titled, 'DESTINATIONS'
outlines the efforts we have undertaken in the year 2013-2014 to bring about
longevity and sustainability via our community development and environment
programs and initiatives. Like every year, it has been developed based on the GRI
G3.1 Guidelines, conforming to the requirements of application level A+having
received external assurance. It also serves as a Communication on Progress
towards our commitment to United Nations Global Compact (UNGC) principles
and is aligned to the National Voluntary Guidelines on Social, Environmental and
Economic Responsibilities of Business (NVG-SEE).
Some of the key areas covered in our 2013-2014 CS Report include consumption
of natural resources and energy management to greenhouse gas emissions, waste
management, conservation of eco systems, human resource practices & nurturing
of our legacy of being a humane employer, commitment to Tata Code of Conduct,
promotion of human rights and equal opportunities, vendor management and
compliance among others.
To review our latest Corporate Sustainability Report please click on the link below.
11th CS Report 2013-2014

We hope our report will provide you with new insight into the Taj Group's
sustainability initiatives. We look forward to hearing your thoughts, suggestions
and ways by which we can collaborate towards further enhancing the destinations
in which we operate in.
HISTORY AND CERTAIN CORPORATE MATTERS
The Company was incorporated in 1902 and it opened its first hotel, The Taj Mahal
Palace & Tower, Mumbai, in 1903. The Company then undertook major expansion
of The Taj Mahal Palace & Tower, Mumbai by constructing an adjacent tower
block and increasing the number of rooms from 225 to 565 rooms. With the
completion of its initial public offering in the early 1970s, the Company began a
long term programme of geographic expansion and development of new tourist
destinations in India which led to its emergence as a leading hotel chain in India.
From the 1970s to the present day, the Taj Group has played an important role in
launching several of India's key tourist destinations, working in close association
with the Indian Government. The Taj Group has a philosophy of service excellence
which entails providing consistently high levels of personalized service and
innovative means of improving service quality.
The Taj Group has been active in converting former royal palaces in India into
world class luxury hotels such as the Taj Lake Palace in Udaipur, the Rambagh
Palace in Jaipur and Umaid Bhawan Palace in Jodhpur. In 1974, the Taj Group
opened India's first international five star deluxe beach resort, the Fort Aguada
Beach Resort in Goa. The Taj Group also began its business in metropolitan hotels
in the 1970s, opening the five-star deluxe hotel Taj Coromandel in Chennai in
1974, acquiring an equity interest and operating contract for the Taj President, a
business hotel in Mumbai, in 1977, and opening the Taj Mahal Hotel in Delhi in
1978.
In 1980, the Taj Group took its first step internationally by opening its first hotel
outside India, the Taj Sheba Hotel in Sana'a, Yemen and in the late 1980s, acquired
interests in the Crown Plaza - James Court, London and 51 Buckingham Gate
Luxury Suites and Apartments in London.
In 1984, the Taj Group acquired under a license agreement each of The Taj West
End, Bangalore, Taj Connemara, Chennai and Savoy Hotel, Ooty, with which the
Taj Group made its foray into Bangalore.
With the opening of the five star deluxe hotel Taj Bengal in Kolkata in 1989; the
Taj Group became the only hotel chain with a presence in the five major
metropolitan cities of Mumbai, Delhi, Kolkatta, Bangalore and Chennai.
Concurrently with the expansion of its luxury hotel chain in the major metropolitan
cities, the Taj Group also expanded its business hotels division in the major
metropolitan and large secondary cities in India.
During the 1990s, the Taj Group continued to expand its geographic and market
coverage in India. It developed specialized operations (such as wildlife lodges) and
consolidated its position in established markets through the upgrading of existing
properties and development of new properties. Taj Kerala Hotels & Resorts
Limited was set up in the early 1990s along with the Kerala Tourism Development
Corporation. In 1998 the Taj Group opened the Taj Exotica Bentota which
strengthened the Taj Group's market position in Sri Lanka. In 2000, the launch of
the 56 acre Taj Exotica, Goa and the Taj Hari Mahal in Jodhpur were completed.
In 2000, the Taj Group entered into a partnership with the GVK Reddy Group to
set up Taj GVK Hotels and Resorts Limited and thereby obtained a prominent
position in the market in the southern business city of Hyderabad, holding three
hotels and a major share of the market. In 2001, the Taj Group took on the
management contract of Taj Palace Hotel, Dubai, and has established itself as an
up-market hotel in the Middle East region. The Taj Exotica Resort & Spa,
Maldives launched the Taj Group into the premium luxury hotel market and since
its opening in July 2002, has won several international awards. The Taj Group also
obtained licenses to manage and operate two leisure hotels; the Rawal-Kot,
Jaisalmer and Usha Kiran Palace, Gwalior in October 2002.
In September 2002, the Taj Group acquired an equity interest in the former Regent
Hotel in Bandra which gave the Taj Group access to the midtown and North
Mumbai market. The hotel has since been renamed as the Taj Lands End, Mumbai.
In 2003, the Company celebrated the centenary of the opening of its Flagship hotel,
the Taj Mahal Palace & Tower, Mumbai.
In 2004 the Taj Group opened Wellington Mews, its first luxury serviced apartment
in Mumbai. In the same year, the Taj Group also launched the first of its "valuefor-money" hotels in Bangalore branded 'Ginger', which division has 11 hotels in
various locations in India and is owned through its wholly owned subsidiary.
In 2005 the Company acquired on lease The Pierre, a renowned hotel in New York
City, to enter the luxury end of the developed hotel markets internationally. The
Company entered into a management contract for Taj Exotica in Palm Island
Jumeirah in Dubai to expand its existing presence in the United Arab Emirates.
The Company enhanced its position as an operator of converted palaces by
entering into a management contract for Umaid Bhawan Palace, Jodhpur in the
princely state of Rajasthan in India. The Company, through a subsidiary, acquired
the erstwhile 'W' hotel in Sydney, Australia in February 2006 and renamed it as
'Blue, Woolloomooloo Bay'. To expand its presence in the US market, the
Company acquired in early 2007 Ritz Carlton in Boston and Taj Campton Place in
San Francisco.
Hotels operated by the Taj Group internationally are located in US, Australia,
Dubai, Maldives, Malaysia, Sri Lanka, the United Kingdom, South Africa, Bhutan
and Zambia.
Scheme of Amalgamation ("Scheme")
On October 12, 2006, the Board of Directors of the Company approved the
Scheme, under Sections 391 to 394 of the Companies Act for the for the
amalgamation of Indian Resorts Hotel Limited, Gateway Hotels and Getaway
Resorts Limited, Kuteeram Resorts Private Limited, Asia Pacific Hotels Limited,
Taj Lands End Limited (Transferor Companies) with the Company. The Scheme
was approved by the respective High Courts.
Rationale for the Scheme of Amalgamation
The Transferor Companies and the Company were engaged in the leisure and
business hotels as part of the Taj group of hotels. A consolidation of the Transferor
Companies and the Company was therefore expected to lead to greater synergy in
operations, a more efficient utilisation of capital and create a stronger base for
future growth of business in general and the Company in particular. The
amalgamation was expected to result in administrative rationalization,
organizational efficiencies, and optimal utilization of various resources.
Milestones achieved by the Company since

incorporation are listed below:
,
Year
Event
1903
The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India.
1974
The Company opens its first five star deluxe beach resort, the "Fort Aguada Beach
Resort" in Goa.
The Company begins business in metropolitan hotels by opening the five star
deluxe hotel, the "Taj Coramandel" in Chennai.
1980
The Company opens its first hotel outside India, the "Taj Sheba Hotel" in Sana'a,
Yemen.
1984
The Company entered into a licence agreement to operate the "Taj West End" in
Bangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty.
1989
The Company opens a five star deluxe hotel in Calcutta, the "Taj Bengal".
1990
The Company establishes the Taj Kerala Hotels and Resorts Limited with the
Kerala Tourism Development Corporation.
1998
The Company opens the "Taj Exotica" in Bentota, Sri Lanka.
2000
The Company establishes Taj GVK Hotels and Resorts Limited with the GVK
group to operate three hotels in Hyderabad.
2001
The Company is awarded the management contract for the "Taj Palace", Dubai.
The Company launches the "Taj Exotica Spa and Resort" in Maldives.
2002
The Company obtains licences to manage and operate two leisure hotels: the
"Rawal-Kot" in Jaisalmer and the "Usha Kiran Palace", Gwalior.
The Company acquires an equity interest in "Regent Hotel" in Bandra, Mumbai
which is later renamed as the "Taj Lands End".
2003
The Company relaunches its flag ship property as the "Taj Mahal Palace and
Tower".
2004
The company opens its first Jiva Spa at the Usha Kiran Palace in Gwalior.
The Company launches its first luxury serviced apartments, "Wellington Mews" in
Mumbai.
The Company opens its first economy hotel under the brand "Ginger" in
Bangalore.
2005
The Company obtains a management contract to operate "The Pierre" in New York,
USA.
The Company entered into a management contract to operate the "Taj Exotica" in
Palm Island, Jumeirah, Dubai.
The Company obtained the operating agreement for the "Umaid Bhawan Palace" in
Jodhpur.
2006
The Company acquires the "W" hotel in Sydney, Australia which is later renamed
as the "Blue Sydney".
The Company commences operation of its first wildlife lodge at Mahua Kothi,
Bandhavgarh.
2007
The Company acquires the "Ritz-Carlton" in Boston, USA which is later renamed
as the "Taj Boston".
The Company commences operation of its second wildlife lodge at Baghvan,

Pench.
2008
Taj's flagship property in the United Kingdom, 51 Buckingham Gate, Taj Suites
and Residence'sSouth Indian restaurant, Quilon has received the ultimate culinary
accolade - a Michelin star.
Taj Hotels Partner with Saraya Islands to Operate Taj Exotica Hotel in Ras Al
Khaimah, United Arab Emirates.
Taj Hotels and the Tashi Group join hands to create the new benchmark for
premium hotels in Bhutan - Taj Tashi Bhutan.
ALDAR Hotels and Hospitality and Taj Hotels enter into an exclusive agreement
involving a number of hotel projects. The first hotel to be developed by ALDAR
Hotels and Hospitality under the agreement is a five-star, 500 room luxury resort
hotel which will be in a spectacular waterfront location on ALDAR's mega
entertainment destination, YAS Island.
The Taj Safaris circuit will be complete in Madhya Pradesh with the addition of
two more luxury lodges in Panna, Pashan Garh and Kanha, Banjaar Tola.
The Taj Mahal Hotel, New Delhi unveils Delhi's first contemporary Japanese
restaurant 'WASABI by Morimoto'.
Taj Hotels Resorts and Palaces won 2 prestigious awards at The 2008 World Travel
Awards: 1) Rajput Suite at The The Taj Mahal Palace & Tower, Mumbai won
India's Leading Suite. 2) Taj Lake Palace, Udaipur awarded India's Leading Castle
& Palace.
Taj Boston celebrates the 120th season of summer polo matches at the Myopia
Polo Club in Hamilton, MA sponsoring the 2nd annual Taj Boston Cup.
Taj International Hong Kong Ltd, signed a management contract with Cuiting
Hotspring Hotel Management Company Ltd. Taj will operate the latter's Temple of
Heaven Park property in Beijing and the Hainan Hotel project.
Taj Safaris unveiled two new luxury lodges: Pashan Garh and Banjaar Tola which
will be the third and fourth lodges added to the Taj Safari circuit.
Taj Hotels Resorts and Palaces Introduces Telepresence Services in Collaboration
with Tata Communications.
Graze, the Modern European dining restaurant at Taj Residency, the only
restaurant in Bangalore to be honoured the coveted Wine Spectator Award of
Excellence 2008 from America's leading wine appreciation magazine Wine
Spectator.
The Taj Mahal Hotel launches VARQ.
Taj Hotels Resorts and Palaces have won the Cond Nast Traveller UK in 10th
Readers' Travel Awards. Taj's luxury properties have been recognised within the
following categories: Overseas Business Hotel, the World's Top 100 and Overseas
Leisure Hotel in Asia and the Indian Subcontinent.
Taj Hotels Resorts and Palaces unveiled a premium business hotel - Taj Residency
Trivandrum. Enters into a Management contract with Dodla Intenational Limited.
Taj Hotels Resorts and Palaces, launched a new brand "The Gateway Hotel".
Taj Hotels Resorts and Places has ranked No. 1 in the Best Hotel Chain in India
category at the Business Traveller Awards 2008. The spas at the Usha Kiran Palace,
Gwalior and the Rambagh Palace, Jaipur have been included among The 101 Best
Spas in The World - Tatler Spa Guide 2008.
Taj Boston is the First United States Hotel and 51 Buckingham Gate, Taj Suites
and Residencesis the First UK Hotel introducing Cisco TelePresence Rooms for
Public Use Taj Hotels Resorts and Palaces in collaboration with Tata
Communications and Cisco.
Taj Boston in cooperation with Susan Cole of Boston Assemblies launches Social
Style for Children. These etiquette programs for children provide easy access to the
social skills essential in daily life.
The Taj Mahal Palace & Tower, Mumbai was under siegh during the 26/11
Mumbai Terror attacks.
The Taj Boston was named the best hotel in Boston and for the second year in a
row ranked , 22 among the world's top 100 hotels in the latest survey of hotels
worldwide by Institutional Investor magazine.
The Taj Hotels Resorts & Palaces 'No room for the Ordinary' advertising campaign
for the print media bagged the 2008 PATA Gold Award in the Marketing Hospitality category and also won a second award - the 2008 Gold Magellan
Award.
The Gateway Hotel Athwa Lines Surat has added a new block of rooms to take up
its inventory to 208 making it the largest hotel in Gujarat. It also launches three
brand new restaurants - "Flow" the all day dining restaurant, "Spice" an Indian
specialty restaurant and "T3" a Tea lounge and Deli.
Taj launches The Jiva Spa Boat at Taj Lake Palace, Udaipur.
On December 21st, The Taj Mahal Palace & Tower reopens the rooms in the The
Taj Mahal Tower.
Taj Hotels Resorts & Palaces announced the opening of their 'Upper Upscale'
brand in Bangalore. The hotel bears a new name and identity: "Vivanta by Taj Whitefield, Bangalore".
With the announcement of its forthcoming reopening, The Taj Mahal Palace &
Tower provides further details on the reopening of the Tower Wing. 268 rooms will
be available, which include 9 Suites and 26 Taj Club Rooms. Exclusive services to
commemorate the special occasion of the hotel's reopening have been introduced
with the opening of the Tower Wing.
The Taj Group set up a public service welfare Trust fund named - "Taj Public
Service Welfare Trust" (TPS Welfare Trust), In response to the unprecedented
attack on Mumbai between November 26 to 29, 2008, where many people from the
security forces, the Police, Fire service, hotel employees, guests of the Taj and
general public were killed or wounded.
Taj Hotels Resorts and Palaces unveiled a new world-class premium hotel in
Chennai - Taj Mount Road.
2009
Taj Lake Palace, Udaipur voted as the winner of the Editor's Choice Award 2008
for Gallivanter's Guide.
Taj Boston awarded 2009 Mobil Four-Star honors in recognition of its gracious and
efficient service and luxurious accommodations and public spaces.
Taj Hotels Resorts and Palaces introduces Kefi - the Mediterranean restaurant
at Taj Mount Road.
Taj Safaris open doors of its new luxury lodge, Banjaar Tola at Kanha National
Park from February 18, 2009.
The Pierre, re-opens on June 1 following a meticulous $100 million renovation to
create new guestroom and bath interiors and to reconfigure first floor public areas
to accommodate a new restaurant, Le Caprice at The Pierre, as well as 2 East, a
new lobby lounge, and a graciously welcoming reception area.
Taj Hotels Resorts and Palaces announce their new premium hotel, "Vivanta by Taj
- Panaji, Goa", slotted in the "upper upscale" segment.
Indian Hotels Company Limited announced that it is going to acquire a controlling
stake in ELEL, the company which holds a long term sub-lease for the land on
which the Sea Rock Hotel is located in Bandra, Mumbai, for Rs. 680 crores.
The Taj Residency Ummed in Ahmedabad migrated to The Gateway Hotels
portfolio, making this its third property in Gujarat and the 31st Gateway hotel in
India.
Taj launches Vivanta by Taj in Maldives.
Karambir Singh Kang, General Manager, The Taj Mahal Palace & Tower,
Mumbai has been awarded the prestigious Virtuoso Hotelier of the Year Award,
2009 at the Virtuoso "Best of the Best" Hotel Awards held in Las Vegas recently
during the Virtuoso's 21st Annual Travel Mart Conference.
Taj Lands End introduces 125 new rooms comprising 107 Taj Club rooms and 18
Suites, increasing the inventory to 493 rooms.
The Gateway Hotels has signed a management contract to set up a 125 room hotel
on a 16-acre prime location in Shirdi.
Rambagh Palace, Jaipur has been voted the Best Hotel in the World by Cond
Nast Traveller in the Readers Travel Awards for 2009 across travel and industry
categories, in the World Top 100. It also tops the list of 'Overseas Leisure Hotels
for Asia and the Indian sub-continent'. Scoring an overall 95.62, Rambagh Palace
has the 'best ambience/dcor' (98.12) and 'location' (96.5) of all hotels in the
category.
Taj Exotica Resort & Spa, Maldives has been ranked 18th best Overseas Leisure
Hotel in Middle East, Africa & the Indian Ocean Islands in the Cond Nast
Readers' Awards 2009.
Taj Coromandel relaunches Golden Dragon - The signature Specialty Schezwan
restaurant in the city.
The Taj Palace launches Blue Ginger thus introducing Vietnamese cuisine to the
Delhi.
Taj Palace introduces 'The Blue Bar'.
Taj Exotica Resort & Spa, Maldives has challenged to protect the natural tropical
flora and fauna and surrounding blue waters of Emboodhu Finolhu island.
On 26th of November 2009, The Taj Mahal Palace & Tower, Mumbai saw the
coming together of employees and families of staff members, for a remembrance
meeting that paid respects to those who lost their lives last year. There were multi
faith prayers held for peace and harmony.
The standalone hotel, previously known as the Ummeid Jodhpur, was migrated to
the brand The Gateway Hotel Jodhpur. This is the third Gateway property in
Rajasthan after Jaisalmer and Jaipur and the 33rd property in the country overall.
The Taj celebrates the opening of Taj Khazana at Taj Lands End, its first signature
boutique store in Mumbai.
The Taj Mahal Palace & Tower, Mumbai announced the reopening of the iconic
restaurant Golden Dragon on the 25th of November 2009.
The legendary Wasabi and the historical Harbour Bar at The Taj Mahal Palace &
Tower, Mumbaireopened their doors on Dec 3, 2009.
The Indian Hotels Company Ltd announces its foray into Srinagar, in Jammu and
Kashmir. A management contract for a hotel under the upper upscale brand Vivanta
by Taj was signed on, December, 10, 2009 at Srinagar with SAIFCO Hill Crest
Hotels Pvt. Ltd, part of a well-known business house in the state.
Taj Hotels Resorts & Palaces has been recognised for its excellence and service for
its properties - Taj Exotica Resort & Spa, Maldives and Taj West End, Bangalore at the Leading Hotels of the World Annual Convention held in Venice, Italy in
November 2009.
2010
The Umaid Bhawan Palace, Jodhpur has been voted the Hotel Of The Year by the
Gallivanter's Guide Editor's Choice Awards.
Taj Hotels Resorts and Palaces, one of Asia's largest and finest group of hotels, and
VICTORIA-JUNGFRAU COLLECTION, an exclusive hotel group comprising
four of Switzerland's leading luxury hotels have entered into a strategic joint
marketing alliance to develop cross-promotional opportunities for both companies

to harness each other's strengths in their respective markets.
Taj Hotels Resorts and Palaces announced the opening of Taj Cape Town. This new
luxury hotel in the historic city of Cape Town is a joint venture between Indian
Hotels Company Ltd and city centre developers Euro cape, with the investment in
the project topping R500 million.
Taj Hari Mahal, Jodhpur won the award in 'Hotel Providing Best Facilities for
Differently Abled guest' category. Chef Ananda Solomon, Executive Chef, Taj
President Mumbai and Corporate Chef Taj Group of Hotels along with Chef V.K.
Chandrassekaran, Executive Chef Taj West End, Bangalore has been awarded as
'Best Chef in India' in the National Tourism Awards 2008-2009 by The Ministry of
Tourism, Government of India.
The Indian Hotels Company Ltd announced a new hotel in North-East India, with
the unveiling the foundation stone for Vivanta by Taj - Guwahati, Assam.
The Taj Mahal Palace & Tower, Mumbai announced the reopening of the elegant
and legendary Ballroom, in the iconic Heritage Wing of the property on the March
30th , 2010.
Indian Hotels Company Limited has been recognised for its employment
engagement at the workplace and is one of the 25 organisations to win the 'Gallup
Great Workplace 2010' awards announced by The Gallup Organization.
The Indian Hotel Company Limitied was chosen by the Credit Suisse Research
Institute as one of the 27 'Great Brands of Tomorrow'.
The Gateway Hotel Beach Road Calicut has been voted India's Best Five Star
Hotel in the National Tourism Awards 2008-2009 by The Ministry of Tourism,
Government of India.
Taj Hotels Resorts and Palaces launches a new brand "Vivanta by Taj" in the Upper
Upscale segment.
2011
Taj Hotels Resorts and Palaces opens a new hotel - Vivanta by Taj - Dal View,
Srinagar.
HOTELS AND SERVICES
Taj Hotels, Resorts and Palaces is an international hospitality group with strong
roots in India. For over 100 years, we have built our reputation on legendary
properties, unparalleled facilities and impeccable service. We operate in the luxury,
premium, mid-market and value segments of the market through our following
brands:
Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the
world's most discerning travelers seeking authentic experiences given that luxury is
a way of life to which they are accustomed. Spanning world-renowned landmarks,
modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic
safari lodges, each Taj hotel reinterprets the tradition of hospitality in a
refreshingly modern way to create unique experiences and lifelong memories.
Taj also encompasses a unique set of iconic properties rooted in history and
tradition that deliver truly unforgettable experiences. A collection of outstanding
properties with strong heritage as hotels or palaces which offer something more
than great physical product and exceptional service. This group is defined by the
emotional and unique equity of its iconic properties that are authentic, nonreplicable with great potential to create memories and stories.
Taj Exotica is our resort and spa brand found in the most exotic and relaxing
locales of the world. The properties are defined by the privacy and intimacy they
provide. The hotels are clearly differentiated by their product philosophy and
service design. They are centered around high end accommodation, intimacy and
an environment that allows its guest unrivalled comfort and privacy. They are
defined by a a sensibility of intimate design and by their varied and eclectic
culinary experiences, impeccable service and authentic Indian Spa sanctuaries.
Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled
beauty of the Indian jungle amidst luxurious surroundings. They offer India's first
and only wildlife luxury lodge circuit. Taj Safaris provide guests with the ultimate,
interpretive, wild life experience based on a proven sustainable ecotourism model.
TAJ LUXURY RESIDENCES For over a hundred years, Taj Hotels, Resorts and
Palaces have played host to discerning travellers from around the world.
Renowned for its warm hospitality, the spirit of the Taj is now found embodied in
the Taj Luxury Residences.
Taj Wellington Mews, Mumbai, offer luxuriously furnished apartments for short
visits or extended stays. Equipped with modern household amenities, the spacious
apartments offer a personal butler service, round-the-clock concierge service and
24-hour baby-sitting service, taking care of every comfort.
A range of recreation options, including an attached swimming pool, wellequipped fitness centre and a rejuvenating spa, complements state-of-the-art
business facilities and conference services, while the comprehensive security
measures assure complete privacy and safety.
Elegant, comfortable and exquisitely finished, Taj Luxury Residences combine

warmth with a flawless service that can only be the Taj.
Taj Wellington Mews Luxury Residences, Mumbai
Situated in South Mumbai - just minutes away from the city's commercial centres Taj Wellington Mews Luxury Residences offers 80 exquisitely designed and fully
furnished residences, and is spread over 2.6 acres of beautifully landscaped garden.
Learn More
Upper Upscale Hotels (full-service hotels and resorts) provide a new generation
of travelers a contemporary and creative hospitality experience that matches their
work-hard play-hard lifestyles. Stylish interiors, innovative cuisine, hip bars, and a
focus on technology set these properties apart.
The Gateway Hotel (upscale/mid-market full service hotels and resorts) is a panIndia network of hotels and resorts that offers business and leisure travelers a hotel
designed, keeping the modern nomad in mind. At the Gateway Hotel, we believe in
keeping things simple. This is why, our hotels are divided into 7 simple zonesStay, Hangout, Meet, Work, Workout, Unwind and Explore.
As travel often means more hassle than harmony, more stress than satisfaction,
modern travelers are looking for smarter choices. Driven by our passion for
perfection, we welcome our customers to a refreshingly enjoyable and hassle-free
experience, anytime, everywhere. Offering the highest consistency in quality,
service and style we set new standards and take the unwanted surprises out of
traveling. Our warm welcomes make our guests feel at home, away from home and
our crisp and courteous service empowers them to get more done with greater
effectiveness and control. And through our unrivalled network we provide service
that is effortless, simple, never overwhelming, always warm.
Ginger (economy hotels) is our revolutionary concept in hospitality for the value
segment. Intelligently designed facilities, consistency and affordability are
hallmarks of this brand targeted at travelers who value simplicity and self-service.
TAJ
BUSINESS
HOTELS:
TAJ
LEISURE
HOTELS:
TAJ
PRESIDENT,
TAJ
RESIDENCY,
TAJ
CONNEMAR
A,
TAJ BLUE
DIAMOND
TAJ BEACH
RESORT,
TAJ
CULTURAL
CENTRE,
TAJ GARDEN
RETREATS
THE TAJ GROUP OF HOTELS

TAJ
SEGMENTATION
LUXURY
HOTELS
TAJ PALACE,
TAJ MAHAL,
TAJ
BENGAL,
TAJ WEST
END
OFFER
FINEST
STANDARD OF
HOSPITALITY
& SERVICE
OFFER
MULTI
CUISINE
RESTAURANT
S & BEST
BUSINESS
FASCILITIES
LOCATED
AT BEACH
RESORTS,
PALACES,
PILGRIM
CENTRES
ETC.
SUPPLEMENTARY SERVICES
Restaurant and Bar

Starboard
Wasabi
Golden Dragon
Souk
The Zodiac Grill
Harbor Bar
Meeting Room and Banquet Facility
Gym , Spa and Salon
Courier
Laundry
Travel Guide & Pick up and Drop in facility
Child Care Facilities & Wake up Call

Currency Exchange
PRICE
SERVICE PROCESS
PH
YSI
CA
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DE
ST
NC
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AC
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AG
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CUSTOMER SATIESFACTION
(we can analyze the customer satisfaction by the following
articles, awards and Guest Speeches )
VIVANTA BY TAJ MALABAR, COCHIN IS AWARDED THE 'BEST
LUXURY RESORT' IN INDIA
April 1, 2015
Cochin, April 1, 2015: The Taj Group is immensely pleased to announce the latest
accolades in its many feathered cap. Vivanta by Taj - Malabar, Cochin has been
bestowed with the honor of being the Winner of 'Best Luxury Resort' in India for
2014-2015 from Hotel Build Awards at the 3rd Annual Hotel Build
Awards recently held at Gurgaon on the 20th of March'2015.
Commenting on this achievement, Mr. Suman Dutta Sharma, General Manager,
Vivanta by Taj Malabar, Cochin, said, "We are extremely delighted that Vivanta
by Taj - Malabar has been awarded the Best Luxury Resort in India. This award is
a testimony of the impeccable service we provide to our guests and an
encouragement to continue performing better."
Vivanta by Taj - Malabar strikes a fine balance between yesterday and tomorrow
and is aptly situated on Willingdon Island offering a magnificent view of Cochin
harbor. The hotel offers an array of luxury experiences like the onboard barbeque
in a yacht in the deep sea on a moonlit night, a private destination island for nature
culture activities and weddings, Royal welcome and also houses the exclusive Jiva
Spa. The hotel's arrival zone sets the tone for guestrooms and banquet facilities that
deliver the ultimate in urban relaxation. The heritage wing, built in 1935, has
graceful Victorian interiors that reflect the inherent beauty of Cochin. And the
tower wing houses newly renovated guestroom suites, each a delicate mix of the
classic with the contemporary. Technology is woven through it all. Vivanta by Taj Malabar, has all the entertainment and connectivity options today's traveler
requires.
Considered as a 'Royal Abode' Vivanta by Taj Malabar, Cochin in the recent past
has played host to various personalities and Heads of State like the then Honorable
Prime Minister Dr. Manmohan Singh, His Royal Highness Prince Salman bin
Hamad Al-Khalifa, Crown Prince of Bahrain, His Royal Highness Charles Philip
Arthur George, The Prince of Wales & Camilla, The Duchess of Cornwall, The
Prince & Princess of Kent, Princess of Savoie, Prince and Princess of Broglie,
Bharat Ratna Shri Amartya Sen and a spectrum of personalities from various walks
of life.
Discover Vivanta
Stylish and sophisticated, Vivanta by Taj delivers premium hotel experiences with
imagination, energy and efficiency. Currently comprised of 30 hotels and resorts in
India and the Indian Ocean region, Vivanta by Taj is represented across key
metropolitan capitals as well as popular holiday destinations like Goa, Kerala,
Rajasthan, Sri Lanka and the Maldives. Vivanta by Taj offers an imaginative,
vivacious and stylish take on hospitality. Informal, cool and embracing the
unusual. With innovative cuisine, energetic spaces, unique motifs, distinct avatars,
the smart use of technology and experiences that seek to constantly engage,
invigorate and relax, it appeals to the cosmopolitan world-traveler immersed in a
sensory lifestyle.
THE TAJ GROUP SET TO EXPAND PRESENCE IN THE

NATIONAL CAPITAL REGION WITH THE OPENING OF
VIVANTA BY TAJ - DWARKA, NEW DELHI
March 30, 2015
Delhi, March 30, 2015: After a successful presence in the National Capital Region
for over three decades, The Taj Group today announced the launch of Vivanta by
Taj - Dwarka, New Delhi. This launch is a significant milestone as it is the 30th
Vivanta by Taj hotel in the Taj portfolio and seventh hotel for The Taj Group in the
National Capital Region.
Strategically located within close proximity to the airport and the business district
of Gurgaon, the hotel is a short drive away from Lutyen's Delhi, ideal for business
as well as leisure travellers.
Contemporary in style, Vivanta by Taj - Dwarka's architecture and interiors have
been conceived by the Hong Kong based RAD that sets out to re-define urbanism,
with its cutting edge architecture, for emerging cities in South Asia. Spanning
seven acres, the hotel unfolds like an Origami. The unique theme running through
the hotel is geometric patterns mirroring Indian motifs. The lushly landscaped
lawns and sunlight pouring in give the hotel a bright and airy feel.
Commenting on the opening of this much awaited hotel, Mr. Veer Vijay Singh,
Chief Operating Officer, Vivanta by Taj Hotels & Resorts, said, "The Indian
hospitality industry is at an interesting stage where demand is burgeoning across
the country. Vivanta by Taj is well poised to capture this growing demand with its
broad set of offerings and its culture of service excellence. We are happy to bring
the Vivanta by Taj hospitality to these new emerging hot spots like Dwarka."
Guestrooms
Vivanta by Taj - Dwarka, New Delhi features 250 spacious rooms including 17
uniquely designed suites and a luxurious Presidential Nirvana suite. The rooms are
designed to look like modern day abodes with jagged angles in the roof and walls,
complemented with geometric patterns on the carpet. The Rhythm Lounge is an
eclectic getaway, exclusively for premium indulgence, deluxe allure, premium
temptation and Presidential Nirvana suite guests
Dining
Vivanta by Taj - Dwarka, New Delhi offers a range of authentic cuisines appealing
to all tastes. Creo the all-day dining restaurant features an interactive kitchen
offering multiple cuisines, ranging from Indian and Italian, to a Sushi bar and
versatile Teppanyaki. The Indus Express offers pre-Independence Punjab and the
provincial five rivers' cuisine with some of the classics of Pothovar, Rawalpindi,
Amritsar, Khyber and Lahore. Caramel - the Deli, offers snacks, delicate hors
d'oeuvres, an organic selection of teas and coffee along with bakery fineries.
Guests can sample a mix of Vivanta signature cocktails at Tipple - the bar.
Recreation
For those in search of rest and relaxation, guests are able to retreat to the tranquil
sanctity of Jiva Spa, a luxurious haven with five spa treatment suites. Blending
ancient Indian wisdom with contemporary therapies, Jiva Spa offers rejuvenation
therapies, ranging from ethnic aromatherapy massages, time-honoured treatments,
body scrubs and wraps. Guests can also enjoy Celsius, the pool and a fully
equipped Fitness Centre.
Meetings & Events
Vivanta by Taj - Dwarka, New Delhi offers more than 17000 sq. ft. of flexible
meeting and event facilities. The nine meeting rooms accommodate anything from
discrete board meetings and small, intimate social occasions to elegant cocktail
receptions, sophisticated weddings and stylish conferences. The high tech videoconferencing facilities, integrated digital audio systems and soundproofing ensure
that every conference is special. The ballroom with its twenty seven foot height
makes it the perfect venue for product launches and elegant social events. With a
large pre-function space, an exclusive entry for banquet guests and the ballroom
opening onto landscaped lawns, Vivanta by Taj - Dwarka is just right address for
grand soirees 'and weddings.
Experiences
Each Vivanta hotel presents a few unique experiences - Vivanta Motifs are a
representation of the Vivanta philosophy of hospitality with a difference. At
Vivanta by Taj - Dwarka, New Delhi guests can experience two distinct motifs the "Kabir" project and "Terra Forma".
"We are eagerly looking forward to welcoming guests to Vivanta by Taj - Dwarka,
New Delhi. The hotel is an ideal option for both business and leisure travellers as
well as guests looking for memorable weddings and successful conferences" said
Mr. Anil Malhotra, General Manager, Vivanta by Taj - Dwarka, New Delhi.
Discover Vivanta
Stylish and sophisticated, Vivanta by Taj delivers premium hotel experiences with
imagination, energy and efficiency. Currently comprised of 30 hotels and resorts in
India and the Indian Ocean region, Vivanta by Taj is represented across key
metropolitan capitals as well as popular holiday destinations like Goa, Kerala,
Rajasthan, Sri Lanka and the Maldives. Vivanta by Taj offers an imaginative,
vivacious and stylish take on hospitality. Informal, cool and embracing the
unusual. With innovative cuisine, energetic spaces, unique motifs, distinct avatars,
the smart use of technology and experiences that seek to constantly engage,
invigorate and relax, it appeals to the cosmopolitan world-traveler immersed in a
sensory lifestyle.
GUEST SPEAK
Guest Speak 2015
Lyn Middlehurst and David Maslin

Managing Director, the Gallivanter's Guide
Vivanta by Taj, Surajkund
Thank you for taking such excellent care of us. Caring professional staff and great F&B.
Mr.Hinrek Topsoe
Chairman, Haldore Topsoe
Thank you for great service to the whole Topsoe group.
Mr.Shiv Khera
Educator, Author, Business Consultant
Your hospitality and courtesy makes the country proud.
Mr.Mukund Rajan
Group Executive Council- Brand Custodian and Chief Ethics officer, Tata Sons Ltd
Short, but very comfortable stay. Certainly tempts one to consider this option on further visits to the National Capital
region, distance withstanding. Keep up the god work.
Mr.Naushad Forbes
Director, Spirax Marshall Private Limited
Thank you for a very nice stay. Excellent service by all and stay too short. Will be back!
Mr.R.K.Aggarwal
Joint Director, Cultural Government of Chhattisgarh
You are wonderful. Thank you.
Guest Speak 2014
HE the right honorable David Johnston and Mrs. Sharon Johnston

The Governor General of Canada
The Taj Mahal Palace, Mumbai
27th Feb - 2nd March 2014
With admiration for the professionalism and creativity legendary at the Taj. We were particularly touched by the memorial
to those who lost their lives in the terrible terror attack and the opportunity for us to pay the respects of the people of
Canada.
Mr Waheed Hassan and Mrs Ilham Hassan, President and First Lady of Maldives
The Taj West End, Bangalore
February 2014
Thank you for the hospitality. My wife and I enjoyed staying here. The gardens and the general atmosphere is very
relaxing. The service was excellent. We look forward to visiting again.
Mr Joachim Gauck & Ms Daniela Schadt, President and First Lady of Germany
February 2014
This is a very special place - wonderful! Thank you for your hospitality and the excellent service!
Seema and Vir Sanghvi

Vivanta by Taj - Connemara, Chennai
9th February 2014
So glad to see The Connemara looking better than ever. Lovely hotel, excellently managed. Great food. Will be back.
His Excellency Kamal Ahmed, Bahrain

January 2014
It was a great experience staying at The Taj West End. I had a lovely stay. I thank you all for making our stay pleasant.
Cader Sayed Hossen, Minister of Industry & Commerce, Mauritius

January 2014
Very pleasant stay at The Taj West End in Bangalore. Beautiful hotel, magnificent surroundings and especially wonderful
staff; efficient, friendly and very caring. I thank all of yoi and I wish u well. With this attitude I am sure you will go a long
way in life. God Bless.
His Excellency Jovan Mirilovic, Ambassador of Serbia

January 2014
I had a wonderful stay at the Taj West End. Looking forward to come again.
Dr. Esam Fakhro, Chairman, Bahrain Chamber of Commerce & Industry

January 2014
It was indeed a great pleasure for me to have visited Bangalore for the first time. My stay at The Taj West End made my
stay every more memorable. The professional level of service & the added courtesy of the staff at the hotel has been
excellent. You can be rest assured that my second visit to Bangalore, i will again wholeheartedly stay at the Taj West End.
Mr Lim Kuan, Singapore High Commissioner

January 2014
This has been an extremely pleasant stay ath the Taj. I would like to thank the staff of the hotel who have been extremely
helpful and attentive. The hotel is lovely and i would definitely come back next time i stay in Bangalore.
His Excellency Khadim Aldarei, Embassy of UAE

January 2014
Very nice hotel, very helpful staff, food is excellent and services are up to standards. I wish you the best and success.
Mr. Rajkeswur Purryag and the First Lady

President of the Republic of Mauritius
The Taj West End Bangalore
June 2014
My wife and I have tremendously appreciated our stay at the hotel. The environment was homely, the service excellent.
The butler Mr Ankuur has been very courteous and has attended to all our needs promptly. I thank him for his dedication
and commitment. All is because of the excellent work of the Senior Management more particularly Mr Somnath
Mukherjee, the General Manager. I reiterate my thanks and appreciation to all of the staff. Thank you for your unique
hospitality.
Guest Speak 2013
Dr Amartya Sen
Taj Coromandel, Chennai
18 December 2013
A wonderful stay in a great hotel! Many thanks & see you again, soon!
Indra Nooyi
19th December 2013
Thank you for your hospitality, excellent service, great food, warm staff... the whole experience was simply amazing! My
special compliments to Rynelle (Fernandes)... she made my stay that much more special. You are truly my home away
from home.
Aishwarya Rai and Abhishek Bachchan

15 December 2013
Our home in Chennai! We have so many memories here at the hotel. We are happy that our daughter's memories of
Chennai start at the Taj. Can't wait to be back.
Salman Khurshid
30th July 2013
Some of the best things in life come after a long wait - but to come for such a brief moment as my coming here is really
disappointing! However even the few hours i was able to spend here convinces me that i have to be back and soon. The
ambience and hospitality is outstanding. One is reminded of the famous lines - ' If on Earth there is a heaven of bliss, its is
this, it is this, it is this!' Thank you for a brief experience of heaven.
Mr. Joseph Biden

Vice President, United States of America
23rd to 25th July 2013
You manage a magnificent hotel. My accommodations were exceeded in their comfort only by the hospitality extended to
my family by your staff. It is my sincere wish that I have the opportunity to be your guest on another occasion Best wishes
Akhilesh Yadav
15th June 2013
Wonderful and peaceful stay! Hope to come for more days the next time. Thanks to all the staff! And nice food too!
Mr Bill Clinton
Former President United States of America
10th to 12th April 2013
Its good to be back. I love the innovations and the fact the service, the friendly staff and the view have not changed.
Thank you
Mr. David Cameron

Prime Minister of Great Britain
18th 19th Feb 2013

Watching the sun rise over the gate of India is something I will not forget. Thank you for making my stay so enjoyable and
comfortable
Salman Rushdie
25th January 2013
Thank you for a wonderful stay. The embroidered pillow and the chocolate books - amazing!
Guest Speak 2012
Mr. Howard Dale Schultz

CEO Starbucks
17th to 20th October 2012
Thank you for such a great honor and amazing service visiting your country has been an extraordinary experience. The Taj
hotel is simple the best. With great respect and admiration
Ms. Nancy Powel

US Ambassador to India
11th September 2012
Thank you very much for the warm hospitality and for the use of this beautiful room. I have enjoyed the view and the
sense of history it provides.
Mr. John Russell Baird

Chairman - Skoda Auto Corporation - Govt of Canada
10th September 2012
I wish to thank everyone for the amazing welcome and hospitality here at The Taj Mahal. Absolutely the best and the
service even better. A wonderful introduction to this amazing country. I look forward to returning very very soon
Dr. Wilhelm Vahland

Minister of Foreign Affairs

15th August 2012
I'm now the seventh time in India and you always experience something new, something different, something challenging.
But this beautiful Taj Hotels keeps stable in quality of service, dedication and luxury. It is a place to calm down. Keep it
this way. Until next time and best wishes
Mr. Anthony Edward Scott

CIO - Microsoft Corporation
2nd August to 4th August 2012
I'd like to thank the entire staff for a wonderful visit and a compelling experience. Best wishes for your continued success.
Prince Rahim Aga Khan

12th July to 14th July 2012
My first trip to India and I could not have stayed in a better place. Thank you for a wonderful stay, for incredible service,
food and pampering and see you soon
His Royal Highness Prince Salman bin Hamad Al-Khalifa, Crown Prince and Deputy Supreme Commander of
Bahrain
29th May to 30th May 2012
Thank you so much for a wonderful stay. The staff are fantastic and the building historic. India on the Rise. & wish you
great success
Mr. Mohamed Al-Shaibani, Executive Director of Investment Corporation UAE

20th May to 21st May 2012
Thank you for having us in India it is always nice to be back, and thank you for the excellent hospitality the Taj Mahal
Palace provided to us
Mr. Steve Forbes, Chairman & Editor in Chief of Forbes Media

20th May to 21st May 2012
The Taj Mahal Palace is the gold standard of hospitality. For guests it is a fantasy come true! Thank you. I wish I could
have stayed longer! With appreciation and admiration
Mr. Donald Austin Robert, Global CEO Experian

12th to 17th May 2012
It is impossible to imagine a higher standard of luxury, care and service thank here at the Taj! Our top team had the most
memorable conference ever - mostly because we chose this wonderful hotel. My sincere compliments to all involved with
gratitude.
Mr. Richard Conrick Gallagher Jr, Chief Investment Officer Experian

It was a memorable pleasure to stay in your 'Palace'! The level of service and the attention to detail were very much
appreciated by all 150 in our group. The history and the elegance - I will be back! Best wishes Richard
Shah Rukh Khan, Actor

01 May 2012
Has been a great pleasure. The hospitality and warmth of everyone at the hotel made me feel at home. Thanks for
everything especially the wonderful food... what an experience.
Insha Allah will be back soon.
His Excellency Ban Ki moon, Secretary General United Nation

28th to 29th April 2012
It has been a great pleasure to stay in this prestigious Hotel "Taj Mahal Palace". Your professional and thoughtful care
have made my stay most comfortable and enjoyable. I wish you all the best and continued prosperity
Katy Perry, Singer

April 2012
Taj, thanks for all the hospitality - I loved seeing this part of India. The people here are beautiful, full of life. Thanks for
making my time here a charm.
Robert B Zoellick, President - World Bank

March 2012
Thank you for the warm welcome, gracious hospitality and wonderful service. You have an excellent hotel and a staff that
matches the fine facilities with thoughtful consideration. I look forward to returning.
Joice Mujuru, Vice President of the Republic of Zimbabwe

March 2012
Dear Staff, this was a wonderful stay at this beautiful hotel. I was very well looked after and you were very cheerful to me
and my delegation. Wish you a great future.
His Excellency Jose Manuel Durao Barroso, President - European union

12th to 13th February 2012
Thank you very much for your dedicated and efficient service and for your kind hospitality. The hotel is certainly one of
the most impressive of the world also because of its history and charm. I expect to be back.
Rigmor Aasrud, Minister Norway

February 2012
A wonderful place, thank you.
Mr. Kanye West, Music Producer

17th to 21st January 2012
This is the best hotel in my new favourite city ever and the best butler!
Ms. Oprah Winfrey, Chairman - Harpo Productions

16th to 18th January 2012
This was my first visit to India. The generosity of spirit shown to me and my team will be our lasting impression of this
country. Thank you for treating us all with such respect, kindness and grace. Blessings to all your staff.
Rahul Bajaj, Chairman and Managing Director Bajaj Auto Ltd

January 2012
Luxurious accommodation. Excellent service especially from my butler Dinesh Naik. Unfortunately a very short stay.
Hope to come again to the lovely surroundings.
Guest Speak 2011
The Rt Hon Mr Ralia Odinga, Prime Minister - Government of Kenya

27th to 29th December 2011
This is a great hotel and it was wonderful pleasure for me and my family to stay here. Thank you for the hospitality.
Mr. Tom Cruise, Hollywood Actor

3rd December 2011
It is a privilege for me to be here. It is a dream come true to visit your beautiful country. I sincerely thank you.
Stewart Beck, Canadian High Commissioner

December 2011
It has been a truly enjoyable stay at the Taj West End. The open venues are outstanding and the service is first-rate. Thank
you.
Minister Zafer Caglayan, Minister of Economy - Republic of Turkey

14th to 17th November 2011
A wonderful hotel. Thank you for your hospitality. I would like to extend my sincere condolences and heartfelt sympathies
to the staff of Taj who fell victim of the brutal terror attacks of November 26th 2008.
His Excellency Barry Robert O'Farrell, Hon Premier - New South Wales
"A wonderful hotel, a splendid visit, a commitment to return."
President George Walker Bush, 43rd President of the United States

Thank you for the Grand Hospitality.
Lyn Middlehurst and David Maslin

November 2011
There could not be a better home in Bangalore. In just 3 nights we have a whole new family. Sincere thanks for taking
such great care of us.
His Excellency Andi M. Ghalib

November 2011
Thank you for your wonderful hospitality. I have been here several times and am really delighted with the service and the
food quality offerred here. Inshallah i will come again in the near future.
Mr. Bob McDonnell, Governor of Virginia & Mrs. Maureen McDonnell,

First Lady of Virginia,
November 2011
To our friends at the Taj. What an incredible place, atmosphere, beauty and incomparable service. Thanks to all for an
enjoyable 2 days. All the delegation from Virginia was delighted to be here. We celebrate the friendship between the
world's two largest democracies...India and the U.S. Mohan was absolutely the best butler, very courteous and attentive.
All the best!
Mr. Barry O'Farrell, Premier of New South Wales, Australia,

November 2011
A wonderful stay in a truly amazing hotel. I hope I can return.
Hon President Pratibha Devisingh Patil, President - Government of India

18th October 2011
Thank you for an excellect stay. It was wonderful to be back and see the hotel so beautifully restored.
Mr. Pisan Manawapat, Ambassador of Thailand to India,

October 2011
I have had an enjoyable stay at the Taj West End over the past two evenings. The Presidential Suite makes me feel at
home, the professional and friendly service of all hotel staff are definitely Taj. I thank Dinesh Naik, my personal butler for
his attention and friendliness.
Mr. Tony Blair, Former Prime Minister - Government of UK

28th September 2011
Thank you for an excellent stay. It was wonderful to be back and see the hotel so beautifully restored.
Louis Hamilton, Formula 1 Racer,

September 2011
Thank you for the amazing hospitality. I look forward to coming back another time. Best Wishes.
US Secretary of State Hillary Rodham Clinton,

July 2011
Thanks to the gracious hospitality and warm welcome of the Taj Coromandel and its attentive staff. You have made our
first trip to Chennai even more memorable.
Mr. John Phillip Key, Prime Minister - New Zealand

29th to 30th June 2011
"Our Visit was far too short. What a beautiful hotel. Thank You Taj."
His Excellency Borut Pahor, Prime Minister, Republic of Slovenia,

June 2011
I would like to thank the hotel and the staff personally for all comfort we enjoyed.
His Excellency Akitaka Saiki, Ambassador of Japan to India,

June 2011
Thank you for the most elegant and warm hearted hospitality. I am fully enjoying the superb and dedicating service of the
hotel staff. I look forward to coming back here in the very near future.
Mr. HE Enkhbold, Ambassador of Mongolia,

May 2011
We had such a wonderful time and a very comfortable stay at the Taj West End, Bangalore. The staff was so hospitable
and kind, they very well taken care of us. Our special thanks go to the Butler S.Mohan and manager Varun Pais for their
outstanding services. We will come back to stay again with the Taj West End and feel the warm hospitality. Wish you
every success!
Mr. Zubin Mehta, Conductor for Indian Western Classical Music

1st April 2011
"The Taj has always been our home away from home and this time was no exception."
Bin MD Yasin Muhyiddin, Deputy PM - Malaysia

8th March 2011
"Thank you for your kind hospitality. I enjoyed my stay in this beautiful heritage hotel, though briefly."
Mr. Warren Buffet, Chairman and CEO of Berkshire Hathaway

March 2011
A wonderful experience.
Mr. Leonel Fernandez Reyna, President of Dominican Republic

29th January 2011
"Friendly People. Great Service. Remarkable View. I really enjoyed the spirit of India"
Mr. Harvey Keitel , Hollywood Actor ,

Taj Lands End, Mumbai
January 2011
Thank you for a lovely stay. The staff were wonderful
Guest Speak 2010
Ewart Brown and Wanda Henton Brown

Premier of Bermuda
Taj Lands End, Mumbai 2010
The only problem with this stay at the Taj was that it was too short! What a beautiful property.
Jigme Y. Thinley
Prime Minister - Bhutan
Taj Lands End, Mumbai 2010
Thank you for a wonderful stay. Your gracious hospitality is incomparable!
Mr. Godon Mathews Summer (Sting)

Musician, Song writer and Producer
9th to 13th March 2010
Wonderful to return after 30 years
President Nicolas Sarkozy & Madama Carla Sarkozy Bruni 2010

President of France& the First Lady
7th December 2010
Wonderful
President Barack Obama & Michelle Obama

President of USA & the First Lady
6th November 2010
We will always remember the events of 26/11, not only the sorrow, but also the courage and humanity that was displayed
that day. The United States stands in solidarity with all of Mumbai and all of India in writing to eradicate the enemy of
terrorism, and we offer our lasting friendship with the Indian people
The Rt. Hon George Osbone M.P

Chancellor of the Exchequer
27th to 28th July 2010
A wonderful hotel with impeccable service. The welcome was very warm and this is the definition of a room with a view.
Given everything you have been through in the last eight months. You can be proud of what you have achieved
Hon. Lt. Gen. Mompati Merefhe

Vice president Government of Botswana
18th to 19th June 2010
A very pleasant and enjoyable stay & have enjoyed the stay you accorded me and the special hospitality
His Excellency Jacob Zuma

President of the Republic of South Africa
2nd to 4th June 2010
It has being good to be here, thank you very much for your kindness and your hospitality. We will come again certainly to
enjoy our stay in this good hotel which is like a home away from home
Mr. & Mrs. Salvatore Ferragamo

Florentine and Italian shoe designer
22nd to 24th May 2010
It is always wonderful to come back to Mumbai. Thank you for your warm and gracious hospitality
Hon. Min. James Flaherty

Minister of Finance, Canada
My stay here was most enjoyable, thank you for the excellent service and the very pleasant and welcoming attitude of the
staff. I look forward to returning
H.E Mr. Abdullah Gul

President of the Republic of Turkey
It was a joy to stay in your hotel of this most exiting and vibrant city of Mumbai. Thank you
Hon. Jean Charest

Premier of Quebec
30th January to 2nd February 2010
Salutations at qualities of the marvelous equipment in the hotel
Ms. Kiran Desai & Mr. Orhan Pamuk

Man Booker Prize winner - 2006 & Nobel prize winner in Literature - 2006
How sensitively we were looked after! Our warmest thanks for your gracious hospitality. We hope we will be back some
day
H.E. Jacob Zuma,

President South African High Commission
Taj Palace, New Delhi
It has been good to in this outstanding hotel. I thank you very much for your hospitality and your kindness. Please keep it
up. You make some of us want to come back again and again! Keep up the good work. You also doing it even for your
good country India.
Mr. Micheal David Rann,

Premier Government of South Australia
This is my sixth visit to India in six years plus each time I have stayed at Taj hotels. The Taj is part of India's past and
future. Part of its tyst with destiny. Thank you to your kind staff and wonderful chefs. I look forward to my return.
H.E. Mr. Peter Nkurunziza,

President of the Republic of Burundi
On behalf of my delegation and my family I take this opportunity to thank you very much to all services you have been
received in your hotel. I wish you good success in every your initiative and we pray that God bless you and your country.
Mr. Chee Hean Teo,

Deputy Prime Minister - Singapore High Commission
Thank you for a very pleasant and enjoyable stay in conjuction with DelhiCommonwealth Games 2010.
H.E. Mohammed Nasheed,

President of Maldives
Its been a pleasure to have stayed with you.
Mr. Edward Nalboundion,

Foreign Minister of Armenia
It was great pleasure to stay in this wonderful hotel. Thank you for hospitality and all the best.
Rt. Hon. Raila Odinga,

Prime Minister of Kenya
It was a memorable stay at the hotel. Thank you for the wonderful hospitality.
Mr. Albert Arnold Algore,

Vice-President of United States
Thank you for another wonderful stay. The hospitality and service was as always extraordinary.
H.E. Mr. Dmitry. A. Medvedev,

President of Russian Federation
Thank you for beautiful stay and hospitality.
H.E. Mr. David Cameron,

Prime Minister of United Kingdom
The Taj Mahal Hotel, New Delhi
Thank you for all your kindness and hospitality from such an enjoyable staff.
Michael Geoghegan,
Group CEO of HSBC
It has been a great pleasure to be with you for the last 24 hrs. Your staff are what make the Tata brand and Taj make your
guests so comfortable.
John Silvester Varley,

Group CEO of Barclays
Great Stay as Always. Been a time since I last stayed, but the service, professionalism And timelessness of the Taj
remains unchanged. Great Service.
H.E. Mr. James Alix Michel,

President of The Republic of Seychelles
If I have ever had a more thoughtful and wonderful stay, I dont know when. Absolutely magnificent.
H.E. Lt. General Mompati S Merafhe,

Vice President of Botswana
Thank you a ton for the heart rendering hospitality. I enjoyed every second of my stay here. I wish you the best of
everything.
H.E. Mr. Hamid Karzai,

President of Islamic Republic of Afghanistan
Another very homely and comfortable stay at the Taj. The service as always was prompt and polite.
Guest Speak 2009-10
Mr. Donald Trump Jr,

Thank you for the great stay!! All the best.
Mr. Steve Forbes,President & CEO

Forbes Inc.
Great facilities, great stay!
Jermaine Jackson
We had a wonderful experience at the Taj Lands End! Amazing! The service was fantastic!
Jessica Simpson
Thank you for a wonderful stay, at the Taj Lands End everyone was so nice and I will return.
Thomas Jacob Peters, Management Guru

If I have ever had a more thoughtful and wonderful stay, I dont know when. Absolutely magnificent.
Lord David Linley & Lady Serena Alleyne Linley

British Royal Family
Thank you for a wonderful experience staying at the Taj. We look forward to return soon
Mr. Herbie Hancock & Mrs. Gigi Hancock

Jazz singer
We had such a wonderful time in the Mumbai at the Taj. Arrival and hospitality are excellent the dinning is superb. The
Taj is recovering from the strategy is miraculous. I will certainly be back
Dr. Walther Leisler Kiep

Treasurer of the CDU
7th to 21st February 2009
On behalf of all participants I want to express to Mr. Ratan tata and his staff on sincere appreciation for a most successful
meeting and the wonderful hospitality of the at they Taj Mahal Mumbai
Mr. Lang Lang

Pianist
I love this hotel yours always, the service is the best in the world
Her Excellency Dr. Michelle Bachelet

President of the Republic of Chile
It has being a great privilege and experience to stay at the Taj Hotel in Mumbai, great service, great environment for
mobilizing all the guest from Chile and Indian set guide chosen guide the geographically distance from
Ms. Hillary Rodham Clinton

Secretary of State
17th to 18th July 2009
Americans share a solidarity with this city and nation. Both our people have experienced the senseless and searing effects
of violent extremism. And both can be grateful and proud of the heroism of brave men and women whose courage saved
lives and prevented greater harm on 26/11 and 9/11 Now it is up to all nations and people who seek peace and progress to
work together Let us rid the world of hatred and extremism that produces such nihilistic violence. Our future deserves no
less With profound sympathy and resolve
The Honorable Minister Sandra Pupatello

Politician in Ontario Canada
29th August to 3rd September 2009
You have shown us such great hospitality thank you; it was so memorable for us to experience the history of the Taj as
symbolic of 'incredible India' warm regards
H.E Lucas Hifikepunye Pohamba

President of the Republic of Namibia
2nd to 3rd September 2009
We wish to express thanks to the management and staff of the Taj Mahal palace for the wonderful hospitability given to
us. The service was exceptionally good hence we enjoyed our stay and hope to come back for more loving stay.
Mr.Gabriel Prynn
Cello soloist
6th to 7th September 2009
Thank you s wonderful stay, the view the service the atmosphere all were charming, best in India
The Hon.Omar abdullah

Chief Minister of Jammu and kasjmir
27th to 29th September 2009
With grateful thanks for a very comfortable stay and untiring admiration for the courage and strength of the management
staff of this grand hotel. May God keep you in his care now and always
H.E.Korbsak Sabhavasi
Deputy Prime Minister of Thailand
8th to 9th 0ctober 2009
Brief stay but wonderful
Lord Ian Mayor Luder & Lady Lin Mayoress Luder

British Royal Family
18th to 21st October 2009
We are both honored and delighted to return to what we regard as "Home" in Mumbai and have been thinking of you
since last November
H.E Madame Anne-Maria Idrac

French Minister for the foreign trade
27th to 28th October 2009
Once again what a wonderful and charming place, even for a too short stay. Thank you and continue with the welcome
MR.George Bush
Former President of USA
30th October 2009
God bless them who suffered because of the terrorist attack
Crown Prince Felipe & Crown Princess Letizia Ortiz Rocasolano

Crown Prince and Princess of Spain
In our short but fruitful visit to Mumbai we want to leave a personal testimony of solidarity and continue sharing the hope
of those who suffered wounds or lost their loved ones. Hope in the prospect of witnessing the end of such a menace. With
our deepest feelings and affection
Mrs.Indra Nooyi
Chairman and CEO - Pepsi Co
I am sad to leave the hotel and go back to the US. You made my stay memorable. The warmth with which you welcomed
me, the attention service, the impeccable attention to detail ..... Wow you really set a new standard for service. Many
thanks you and your staff are truly incredible
Lord Dirk Elbers

Mayor of Dusseldorfq
28th November to 1st December 2009
Thank you for your hospitality also please pass my regards for great for service it is a great hotel and wonderful city
Hon. Dalton James Patrick McGivney

Premier of Ontario
7th to 10th December 2009
Thank you for extending your warm and gracious hospitability. Thanks for the courage you have demonstrated daily but
carrying on a proud tradition of hospitality delivered by wonderful institution
Guest Speak 2007-08
Tennis Ace Ivan Ljubicic

Taj Exotica Resort & Spa, Maldives
All my best holidays have been in the Maldives. I like scuba diving and I think its the best place in the world for that the coral reefs and sharks are amazing. I usually stay at the Taj Exotica Resort & Spa - it has fantastic restaurants and the
service throughout the hotel is tremendous.
Premier Designer Jean Paul Gaultier

Taj Spa at Taj Mahal Palace, Mumbai
It was marvelous and perfect. Thats the best experience Ive ever had.
H.H. Prince Aga Khan

Taj Mahal Hotel, New Delhi
With my warmest thanks for an excellent stay where everything worked like clockwork. Bravo and thank you again to
everyone who made my days here both happy and creative.
Sir David Baltimore, Nobel Laureate (1975)

Taj West End, Bangalore
It has been a great experience staying in this beautiful setting in this wonderful suite. The service is fabulous; everyone is
so friendly, nothing better in my experience.
Alexander & Susan Chapman, Owners, National Geographic

We are thankful to our most gracious hosts, all of the fine people who made our stay a pleasant one. We highly
recommend the Taj Coromandel as certainly a world class hotel to all our friends and colleagues! We especially enjoyed
our fine lunch at the Indian restaurant, who treated us to the delight of South Indian and Tamil foods. We wish our new
friends here all the very best and shall return soon!
Harry C. Whalen, Director International Development, State of Michigan

Taj Krishna, Hyderabad
I must take a quick moment to express how overwhelmed I have been with the attentiveness of the staff at the Taj
Krishna. On my return to the U.S. I will follow up this note and detail the individual staff that have made this the most
outstanding stay in my 35 years of business and holiday travel across the globe. I have stayed in the finest Five-Star
properties from Asia to Europe and North America and my experience here as a guest has set a new standard in my
travels.
Joe David, Philadelphia Inquirer

Rambagh Palace, Jaipur
At the Rambagh Palace in Jaipur, I enjoyed several dinners on a torchlit verandah while exotic dancers and musicians
performed against a backdrop of fireworks celebrating a nearby wedding. I was shown to my palace suite like a visiting
dignitary and was registered discreetly. The rooms range from very nice to fabulous.
Sam Wundke, The Sunday Mail, Australia

Taj Garden Retreat, Thekkady
The beautiful tropical birds are my alarm clock here at the Taj Garden Retreat - a haven nestled in the mountains near the
picturesque Periyar wildlife sanctuary.
Lyn Middlehurst, Gallavanters Guide

Taj Spa at Taj Lake Palace, Udaipur
Exceptional! Truly restorative and spiritual experience.
Kristin Sangha, Vice President, Innovative Designs

Taj Spa at Rambagh Palace, Jaipur
I had the most amazing massage at the Rambagh Palace when we were staying there a few weeks ago. I just got back
from the trip and I am still dreaming about my massage!! It was fantastic. The therapist was wonderful. I had the massage
that was a deep tissue type. I have had massages around the world and this was truly the best massage I have ever had.
Thanks!
Taj Hotels is internationally acclaimed for its excellence in

providing the finest and most unique hospitality experiences.
The Corporate and Hotel awards can be viewed by Type and / or
Location from the drop down boxes on the left.
Corporate Awards
Global Awards
Sep The Taj Mahal Palace, Mumbai was named the Best Overseas Business
2014 Hotel with a score of 91 at the Conde Nast Traveller UK Readers' Travel
Awards 2014.
Sep Taj Falaknuma Palace, Hyderabad ranked 5th on the list of World's Best
2014 Hotels in Asia & India with a score of 89.72 at the Conde Nast Traveller
UK Readers' Travel Awards 2014
Sep Rambagh Palace, Jaipur ranked 11th on the list of World's Best Hotels in
2014 Asia & India with a score of 84.11 at the Conde Nast Traveller UK Readers'
Travel Awards 2014.
National (Indian) Awards

Feb Thai Pavilion at Vivanta by Taj - President, Mumbai, was declared the best
2015 Fine Dining Thai Cuisine Restaurant in South Mumbai at the Times Food &
Nightlife Awards 2015
Feb The Konkan Cafe at Vivanta by Taj - President, Mumbai, was declared the
2015 best Casual Dining South Indian and Coastal Restaurant in South Mumbai
at the Times Food & Nightlife Awards 2015.
Feb Trattoria at Vivanta by Taj - President, Mumbai, was declared the Best
2015 Casual Dining 24-hr restaurant as well as Best Italian Restaurant in South
Mumbai at the Times Food & Nightlife Awards 2015
Regional Awards
Jun
2013
Jan
2011
Nov
2010
The Taj Mahal Hotel, New Delhi has been awarded the 2013 certificate of
Excellence by Tripadvisor
Taj Palace Hotel rated the Best City Hotel Delhi at TTG Asia awards 2010 in
Singapore
All the leading executive chefs of Bangalore were invited to participate in
the event, the judges were Chef, Food critique, and entrepreneur Ms. Karen
Anand and NDTV Good food critique, and renowned sommelier Magandeep
singh. All chefs were asked to make innovative course wise dishes on the
spot in a specific time frame. Chef Ramasamy Selvaraju, Vivanta by Taj MG
Road won the 2nd place.
QUALITY LEVEL OF TAJ HOTELS

TAJ Hotels, Resorts and Palaces, wherein TAJ remaining the old world,
luxury brand in the five-star category, the umbrella branding was diluting the
image of the TAJ brand because although the different hotels such
as Vivanta by Taj- the four star category, Gateway in the three star category
and Ginger the two star economy brand, were positioned and categorised
differently, customers still expected the high quality of Taj from all their
properties.
The measurement of subjective aspects of customer service depends on the
conformity of the expected benefit with the perceived result. This in turns
depends upon the customer's expectation in terms of service, they might
receive and the service provider's ability and talent to present this expected
service. Successful Companies add benefits to their offering that not only
satisfy the customers but also surprise and delight them. Delighting
customers is a matter of exceeding their expectations.
Pre-defined objective criteria may be unattainable in practice, in which case,
the best possible achievable result becomes the ideal. The objective ideal
may still be poor, in subjective terms.
Service quality can be related to service potential (for example, worker's
qualifications); service process (for example, the quickness of service) and
service result (customer satisfaction).
REFERENCES
http://www.tajhotels.com/about-taj/company-information/default.html
http://www.tajhotels.com/about-taj/company-information/history-oftaj.html
http://www.tajhotels.com/about-taj/company-information/ourhotels.html
http://www.tajhotels.com/press-room/awards.html
http://www.tajhotels.com/press-room/guest-speak.html
http://www.tajhotels.com/press-room/taj-publications.html
WWW.GOOGLE.COM
CASE STUDIES ON TAJ HOTELS
WWW.SLIDESHARE.COM
WWW.GOOGLE.IMAGES.COM

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ASSIGNMENT

Service Management of Taj Hotels

SAKET COLLEGE OF MANAGEMENT

Vivanta by Taj Hotels & Resorts

which will provide an exemplary product-service combination and in the process

treatments involving body therapies, enlivening and meaningful rituals and

Resort and Spa, Maldives, Vivanta by Taj - MG Road, Bangalore, Rambagh

11th CS Report 2013-2014

HISTORY AND CERTAIN CORPORATE MATTERS

Scheme of Amalgamation ("Scheme")

Milestones achieved by the Company since

The Company commences operation of its second wildlife lodge at Baghvan,

marketing alliance to develop cross-promotional opportunities for both companies

HOTELS AND SERVICES

Elegant, comfortable and exquisitely finished, Taj Luxury Residences combine

THE TAJ GROUP OF HOTELS

Restaurant and Bar

Child Care Facilities & Wake up Call

THE TAJ GROUP SET TO EXPAND PRESENCE IN THE

Guest Speak 2015

Lyn Middlehurst and David Maslin

Guest Speak 2014

HE the right honorable David Johnston and Mrs. Sharon Johnston

Seema and Vir Sanghvi

His Excellency Kamal Ahmed, Bahrain

Cader Sayed Hossen, Minister of Industry & Commerce, Mauritius

His Excellency Jovan Mirilovic, Ambassador of Serbia

Dr. Esam Fakhro, Chairman, Bahrain Chamber of Commerce & Industry

Mr Lim Kuan, Singapore High Commissioner

His Excellency Khadim Aldarei, Embassy of UAE

Mr. Rajkeswur Purryag and the First Lady

Guest Speak 2013

Aishwarya Rai and Abhishek Bachchan

Mr. Joseph Biden

Mr. David Cameron

18th 19th Feb 2013

Guest Speak 2012

Mr. Howard Dale Schultz

Ms. Nancy Powel

Mr. John Russell Baird

Dr. Wilhelm Vahland

The Taj Mahal Palace, Mumbai

Mr. Anthony Edward Scott

Prince Rahim Aga Khan

Mr. Mohamed Al-Shaibani, Executive Director of Investment Corporation UAE

Mr. Steve Forbes, Chairman & Editor in Chief of Forbes Media

Mr. Donald Austin Robert, Global CEO Experian

Mr. Richard Conrick Gallagher Jr, Chief Investment Officer Experian

Shah Rukh Khan, Actor

His Excellency Ban Ki moon, Secretary General United Nation

Katy Perry, Singer

Robert B Zoellick, President - World Bank

Joice Mujuru, Vice President of the Republic of Zimbabwe

His Excellency Jose Manuel Durao Barroso, President - European union

Rigmor Aasrud, Minister Norway

Mr. Kanye West, Music Producer

Ms. Oprah Winfrey, Chairman - Harpo Productions

Rahul Bajaj, Chairman and Managing Director Bajaj Auto Ltd

Guest Speak 2011

The Rt Hon Mr Ralia Odinga, Prime Minister - Government of Kenya

Mr. Tom Cruise, Hollywood Actor

Stewart Beck, Canadian High Commissioner

Minister Zafer Caglayan, Minister of Economy - Republic of Turkey

President George Walker Bush, 43rd President of the United States