SUSAN CEGLARZ, PMP

Troy, MI 48098 | (C) 248-763 3438 | sceglarz@yahoo.com

https://www.linkedin.com/in/sceglarz

Professional Summary
Senior Manager experienced implementing multi-million dollar projects within automotive, financial services, healthcare, and service
domain. Expertise includes strong leadership, business performance and project management, cross -functional leadership and
communication. Proactive, detailed oriented, goal focused with demonstrated talent at creating, l eading and mentoring teams.

Certifications and Training

Waterfall, SDLC, PM +, Agile Scrum Methodologies
Project Management Certificate Program
Institute for Learning Advance Project Management

Skills
Client & Customer Relationship Management
Exceptional Interpersonal communication
Team Leadership & Collaboration
Resource Planning & Execution
Effective leader
Efficient multi-tasker

Strategic Planning
Program Development
Budget and Forecast Development
Change Management
Project Planning
Continuous Process Improvement

Work History
Senior Project Manager
02/2014 to Current
Kelly Services - Contract Position Troy, MI
Manage $2.2 Million project to retool Kelly Services Applicant Tracking system to enhance candidate relationship.
Forecast project costs and develop estimates.
Oversee and manage multiple projects at once.
Manage project scope, change requests and requirements from inception through approvals and baseline.
Works closely with project resources to develop detailed deployment and back-out plans for core applications replacement, releases and
integration points.
Establish and maintain professional customer relationships.
Delivery Manager
Blue Care Network - Contract Position Southfield, MI
Developed and maintained Project Charter based on Stakeholder input.
Coordinated defect resolution using agile.
Facilitated Risk Planning including the tracking of risks and planned mitigation.
Managed customer business relationships and tracked performance.
Designed and developed data mapping conversions for large scale interfaces.

06/2013 to 02/2014

Program Manager
Volkswagen, Inc. - Contract Position Auburn Hills, MI
Managed Global ET2000 SAP system upgrade updates.
Coordinated document review sessions and managed the BRD/SRS approval process.
Developed and maintained Requirements Traceability matrix.
Developed and monitored status reports, cost estimates and resource plans.

04/2012 to 06/2013

Senior Technical Project Manager

Comerica Bank - Contract Position Auburn Hills, MI
Developed and rollout Global management system using Agile.
Managed project scope, changed requests and requirement's from inception through approvals & baseline.
Develop status reports, cost estimates, and resource plans.
Developed and maintained monthly forecast and committed funds.
Monitored timelines and flagged potential issues to be address to senior management.

09/2010 to 04/2012

Program Manager
12/2009 to 09/2010
United Health Group - Contract Position Southfield, MI
Managed and oversight multiple concurrent projects for Health Services Group in financial and storage applications.
Established and maintained professional customer relationships.
Mentored new project managers.
Defined and document policy and processes of project lifecycle to deliver projects within budgets.
Senior Project Manager
05/2009 to 12/2009
Alliance Inspections Management - Direct Employee Farmington Hills, MI
Developed and maintained strong working relationships with key business partners.
Led multiple, complex infrastructure projects to include servers, network, switches, firewalls, and printers.
Responsible for creating and maintaining project estimates, schedules and project gate documentation.
Monitored and adjusted deployment plans by communicating delays and provide status to Executive leadership team.
IT Program Manager
06/2006 to 12/2008
Visteon - Direct Employee Van Buren Twp., MI
Managed 5 Automotive Component Holdings (ACH) manufacturing facilities transferred Ford Motor Company and other buyer
Divestitures.
$300,000 in revenue growth by creating a new tool to identified system performance issues for existing networks.
Managed moved and consolidation of multiple data centers and relocation of network hub, over 500 servers and storages devices, while
maintaining connectivity to 140 plus sites.
Oversight for replacement of entire data & voice networks, remote access, and audio/video conferencing covering 140 locations .
Increased profits by 40% in one year through restructure of business line.
Program Management Engineer
Visteon - Direct Employee Van Buren Twp., MI
Roll-out of Primavera Suite globally to 800 engineers and management personnel for Electronics Division.
Responsible for ensuring test plans and test cases are written for Unit, SIT, UAT testing.
Created & coordinated UAT testing for new software functionality.
Trained, coached and mentored business resources of new products.

07/2003 to 06/2006

Account Manager
11/2001 to 07/2003
Visteon - Direct Employee Van Buren Twp., MI
Examined and defined customer needs, led sales team in solutions and oversaw quotes, pricing, shipping, and billing.
Developed report in excel for communicating design changes for account managed for 20% time savings.
Rollout new enterprise software solution for sales reporting.
Product Design Engineer
Visteon - Direct Employee Van Buren Twp., MI
Developed and monitor engineering budgets for product line.
Conducted design reviews and testing.
Managed a cross-functional reliability team that reduced product failures at customer sites by 15%.

Education
Bachelor of Science:
Walsh College of Accountancy and Business - Troy, MI
Computer Science and Finance

06/2000 to 11/2001