HIRING PROCESS:

1.Registration PLEASE write my name ARLENE PACIOS as your referrer (HINDI KO

PO MAPAPAFOLLOW UP SA HR IF ITS NOT UNDER MY NAME)
2.INITIAL INTERVIEW if you pass, you will be coach and then you will take th
e voice recording were you will read a script (Read it with proper pacing don't
rush but not too slow, try to enunciate the words)
3.VOICE RECORDING -where you need to read a script. This will be forwarded t
o the client and we ll wait for their response by email(24-48 hours).
4.ONLINE ASSESSMENT -You need to put your profile on our website and On the
question HOW DID YOU KNOW ABOUT THIS JOB? Please select EMPLOYEE REFERRAL: ARLENE
PACIOS. ( ITS VERY IMPORTANT) because I can t check the application if its not un
der my name.
Hiring Tips:
1. Initial Interview - EXPRESS yourself in English(No Tagalog words). They u
sually ask about your hobbies, what is your day to day routine, And to tell some
thing about yourself (Mention only possitive things about yourself).
2. Recording- read the script with correct tone, pace and PRONUNCIATION. The
client likes it perky and with energy not monotone. You should sound sincere in
your delivery.- please practice saying eligibility, deductible, Anthem, Smith,
Beatle, quality, application, transfer, three, purpose, prospect, record, verify
, information, thank you, family, eligible, policy, yourself, information, trans
fer, brief, pre screen, prospect, record, transfer, quote, determine.
Here's the script so you can practice:
Tier 1: Thank you for calling Blue Cross Blue Shield. My name is _____. How
may I help you today?
Prospect: Yes I am interested in shopping for insurance.
Tier 1: Sure I d be happy to assist you! I m glad you gave us a call.
Tier 1: What I d like to do is gather some of your basic information and trans
fer you to a licensed agent who will go over the plans we offer and provide you
with a personalized quote.
Prospect: OK
Tier 1: Before we start, may I please ask if you have given us a call before
Prospect: NO
Tier 1: May I begin by asking for the State & Zip code where you reside?
Prospect: OK, I live in OK and my zip is 91821
Tier 1: At this time I would like to let you know that
Personal information
you provide will be used to help determine your eligibility for coverage. We ta
ke the privacy and security of your personal information very seriously. Full d
etails of our privacy and security program can be found on our website at BCBS O
K.com.
Tier 1: May I ask for your legal first and last name?
Prospect: Grant Regal
Tier 1: Mr./Mrs._____ are you looking for an individual or family plan?

Prospect: Family plan for me and my wife

Tier 1: Are you (or any of your family members) eligible for Medicare due to
age or disability?
Prospect: NO
Tier 1: May I have the best number to reach you in case we get disconnected?
Prospect: 405-867-5309
Tier 1: OK thank you 4058675309
Prospect: Yes that is correct.
Tier 1: May I also have your email address so the Licensed Agent can send yo
u a personalized quote?
Prospect: GNREGAL@DOMINATECITY.COM
Tier 1: May I have your physical street address?
Prospect: Yes, it is 2339 Sheridan CT Thunder OK
Tier 1: For recording purposes, can you please state your gender?
Prospect: MALE
Tier 1: To provide you with an accurate quote, may I please have your Date o
f Birth?
Prospect: January 26, 1986
Tier 1: Oh, I see your birthday was last week Happy Birthday Mr./Mrs________
_
Prospect: Thank you.
Tier 1: Mr./Mrs._____ Have you used tobacco within the last 6 months?
Prospect: NO
Tier 1: Now Mr/Mrs ---id like to ask few questions about your wife May I ask
her legal first and last name?
Prospect: Jean X Regal
Tier 1: For verification purposes, can you please state her gender?
Prospect: FEMALE
Tier 1: May I please have her Date of Birth?
Prospect: April 18, 1991
Tier 1: Has she used tobacco within the last 6 months?
Prospect: No she does not.
Tier 1: To make the most of the affordable care act, would you like to answer
a few questions about your household size and income to see if you may qualify
for a premium credit?
Prospect: Sure
Tier 1: Have you visited the Health Insurance Marketplace?
Prospect: NO
Tier1: How many people do you claim on your taxes beside yourself?
Prospect: myself and my wife two people
Tier1: What is your estimated household income for 2014?
Prospect: Last year it was $42,292 It should be about the same this year.
Tier1: Ok base on your annual income it looks like you may qualify for a Pre

mium tax credit. Our licensed agents would be more than happy to go over that in
formation with you.
Prospect: OK
Tier1: How did you hear about Blue Cross Blue Shield today?
Prospect: I saw one of those direct TV ads
Tier1: Mr./Mrs.____, that is all the information I need and I would like to
thank you for providing me with your (your families) information. What I am goin
g to do now is place you on hold where you will hear a brief disclaimer while yo
u wait for the next available agent who can provide you with your quote.
Tier1: I would like to thank you for calling BCBS of _____. Have a great day
Mr./Mrs.____! Please hold.
PLEASE Send me a text message at 09154530340- ARLENE PACIOS with your name w
hen you re there because I may not be online during nighttime. Hiring time is from
9pm to 3am (Nighttime) Monday to Friday Address: #32nd/F Wynsum Corporate Plaza
F. Ortigas Jr. Road(Formerly, Emerald Ave.), Ortigas Center Pasig City