October 16, 2015

RE: MTS Centre 300 Level Sightline Improvements

Dear <Insert Name>,
After several years of planning, a number of significant building improvements were completed during
the summer of 2015, as part of a multi-year plan to improve the fan experience at the MTS Centre. As
building projects are considered, extensive design, budget and scheduling work is completed over an
extended period of time. To date, the building improvements have been well received. This summer,
however, the construction of the premium loge seating has created some real and legitimate concerns
for some Winnipeg Jets patrons.
In the months leading up to construction, an extensive study occurred and mockups were built by a team
of architects, engineers and constructors. A key concern during this study was ensuring that the front of
the loge structure would not impair the sight lines of our 300-level patrons. While this concern was
addressed, there was an under-appreciation for amount of steel and glass required for safety railings and
loge access. This issue was first observed as the project neared completion and railings were installed,
however, the extent of the concern was not fully understood until ice and rink boards were installed just
prior to the start of the pre-season on September 22, 2015.
True North acknowledges that sightlines have been negatively impacted and affects the view of those
patrons seated near the loge entrance/access points at the 300-level. To address this issue, True North
management and the design team have been working to address and resolve these concerns.
The plan moving forward is as follows:
1. All 6,500 fixed upper bowls seats will be raised 2 from the existing seat platform height of 15 to
18 improving the sightlines of all 300-level patrons. This project commenced on October 14, 2015
and is expected to be completed by November 30, 2015.
2. As an interim measure, an extensive review of access and railing systems (steel and glass) has, and is
occurring, and unnecessary elements are being removed. The elimination of certain steel and glass
has begun, and is expected to conclude by November 15, 2015 and will be subject to approvals from
our engineering team (including adhering to Building Code standards) and satisfying the overriding
concern for the safety of our patrons.

True North Sports & Entertainment/Winnipeg Jets Hockey Club

345 Graham Avenue, Winnipeg, Manitoba Canada R3C 5S6
Phone: 204.987.7825 Toll Free: 1.888.626-6673 Fax: 204.926.5555
winnipegjets.com moosehockey.com mtscentre.ca mtsiceplex.ca

MTS Centre 300 Level Sightline Improvements (continued)

3. To address and resolve the sight obstruction for those specific Season Seat Holders situated near the loge
entrance/access points at the 300-level, please be aware that in addition to the aforementioned
remedies, a number of broader construction and programing solutions are being studied in detail. Each
of these options requires time for design, study, understanding, scrutiny, pricing and scheduling.
As a result, we are not in a position yet to definitively state the holistic solution. However, we wanted
affected patrons to be aware and know that True North ownership, management and staff understand
and own the issue, and are committed to making it right in the coming months. Restated, we want to fix
the problem correctly for the long-term benefit of all 300-level patrons, and therefore we are taking the
time to go through the necessary process of exploring all potential solutions comprehensively.
In summary, True North accepts responsibility for the unforeseen problems created by the construction of
the MTS Centre loge seating. Significant time, effort and resources are being expended to resolve the issue,
and we respectfully ask for continued patience as the action plans develop and occur. We will keep our
affected 300 level patrons informed of our progress, including final approvals and construction timelines.
Yours truly,
Winnipeg Jets Hockey Club and True North Sports & Entertainment Limited

John Olfert
EVP & Chief Operating Officer

Norva Riddell
SVP, Sales & Marketing

Kevin Donnelly
SVP, Venues & Events