Objective:

Quality Assurance Activities will be delivered as service to Users, where the user is in control of
the services required and can realize the benefits as intended. The services are delivered
across multiple organization and are charged on pay per use. PQAAS is based on QMS
Product made available as Service to user and then providing the relevant Services.
Vision
Shared QMS, Standard Services and Unified Growth!
Targeted Organizations:
Small, Medium and Large Organizations can benefit (Very large > 2000 People
Organization is not considered)
Need of the Hour:
Increased Cost of Resources, Bulky QMS, unbalanced workload, maintenance aspects of
certifications, Dedicated & specialized resource needs, High Quality Process and its
implementation at low cost, etc are demanding a solution which every Organization
afford to have!

2015+
1995s
1980s
1950s

1920s

Not all Projects/Entities needs same attention & heavy weight Process
Value Realization is expected in QA activities
Start up and Smaller Firms needs better Quality Processes without much cost!

Internal Customers - Concept is growing in Medium and large Organizations

Quick Customization and Ready Specialization is need of the hour
Time to market and Time to deliver is becomes more critical in digital age
Integrated QA Solutions and on call support is essential need for high growth

For Effective Quality Assurance Services its important to understand the context of the
Quality management system and organization or Project, to deliver the QA services.
Though we cant avoid the effort/cost on understanding the projects context, but we
may reduce the cost of understanding the QMS by service provided, by standardizing the
Quality management system and release it as online product.

In addition the Organizations which enroll for such services may not be having adequate
resource or have capability to establish and maintain the Quality Management System.

Standard QMS and its Components, built based on multiple organization acts as a vital
source of best practices in Industry.

Having said that the customization need and contextual need can be considered and
options to be provided for Organizations to address their specific needs.

Standard QMS
Life Cycle Coverage (Development/
Maintenance/Migration, Agile Dev, etc)

Certifications Standards/Model Applicable

( ISO/CMMI/ITIL/Etc)

Project Size Base: Micro <10,

Small 1 to 20, Medium 21 to 100, Large >
100

Employee Base : Small (20 to 100)

Medium (100 to 1000)
Large - >1000

Technology Coverage
(ERP/Custom Dev/etc)

Customized QMS for Specific

Expectation of Organization

Access

Type of QMS

Standardization

Usage for upto 100

people - free

Basic ISO 9001 Based

QMS - Free

Standard QMS

Usage for every 100

member addition
Minimal Charge

Additional Charges for

CMMI and other
Certifications

Custom QMS :
Process/Policies
Addition of every
Process/policy
customization with
minimal Rate

Fee Model
Monthly

Quarterly

Annually

Internal Quality Audits

SQA Reviews on Work Products
Facilitation of Project Start up Planning
Audit Analysis
Metrics Report Analysis
Process Appraisals
Training on Process
Defect Analysis
Risk Analysis
Project Closure Support
Lessons learnt Capturing
Process Tailoring Support
Lean Services
KPI Dashboard Services

Essential Services

Add-on Services

Optimization Services

Quality Audits

Audit Analysis

Process Appraisals

QA Work Product Review

Metrics Analysis

Lean Services

Project Facilitation

Defect Analysis

Tailoring Services

Project Closure

Risk Analysis

KPI Dashboard Design

Functions Support (
Purchase/Training/facilitie
s)

Scrum Support Services

Process Training Services

Management System
Services (includes
Customer Feedback)

Package

Service Time

Volume

Annual Pack

24*7 or 24* 5

Count of Projects

Monthly Pack

16* 5

Count of Functions

Half Yearly Pack

9*5 or Other

No. of People

Variation inside Each

Service is allowed with
standard values
Audit 3 or 5 or 8 hrs
with Supplier/Project/
function, etc

Service Catalogue Preparation ( Characteristics of Service)

Service vs Experience of Resource
Sample Service

Sample Experience

Management System Support

> 12 years Experience

Audits, Analysis of Risk, KPI

Dashboard, etc

>8 years Experience

Work Product Review, Lessons learnt

3 to 6 years

Analysis of Metrics, Defects

1 to 3 years

Storage of QMS
Online Access( Corporate, Individual ,etc), Network Connectivity
Service Management Tool Setup ( for Incidents and Service Request), related to service
offered
Standard Reports/Output from All Services.

Service
Provider

User

Cloud
Storage

QMS

Service
Provider

QMS Web
Forms

Cloud
Storage

Local
Storage

User

Option A1:
QMS is made of Word, Excel Docs and forms & User
Access it, downloads and Stores the final Project
Docs in their Own Storage
Option A2:
QMS is made of Word, Excel Docs and forms & User
Access it, downloads and Stores the final Project
Docs in the Storage allocated by Service Provided.

Option B:
QMS is made of Web Forms and interconnected
Tools, where the User creates new projects, develops
data and maintains data in the Service Provider given
Space/Storage.

Shared and Standard Processes

Common Process Assets Categorized by Domain and Size of Projects ( Defect
Repository, Estimation Repository, Sample Artifacts, etc)
Common Process Improvement Requests Forms
QMS Product Improvement and Releases Release will be dealt as
Upgradation of Product
Short Videos and Materials explaining the Changes to User Community
Process Improvement Release Notes and Process Change Request form can be
used by Organization to show compliance to Continual Improvement.
Deployment is similar to New Release of Product.

Reduced Cost as Dedicated QA Team is not Required

Achieving and maintaining of Certification becomes easier
World Class and shared best practices are accessed by small organizations.
Standard Report and Interpretation achieved
Access to many standard tools
Increase in availability for QA support.
Up to date QMS available for every organizations
Reduced Organizational complexities such as Engineering process group, audit
team, etc
Pay as you use also reduces the huge data availability in hosting
Each output as part of quality assurance can be rated, which means high
quality ensured.
Service Provider on the Other hand can maintain high capability team, work
load, morale and knowledge hub. In addition the workload balancing is
possible for QA Role.

User Advantage

User Alignment
Needs

Advantage

Alignment
Needs

Capability
management

 List Activities & Categorize

Compliance vs Value Creation
Addition/Modification of Service
activities
Expectation on QMS Product
Third Party Dependencies

Feedback from Users

Service Quality
Value Transfer Effectiveness
Improve Service Components
New Releases

End User Identify

Service Components
Value Creation
Service Catalogue
Build Capacity

Identify

Define

Evaluate

Implement
Receive Requests
Meet Service requirements
Manage Service delivery
Manage Capacity and
Availability

PQAAS Concept could be the

Possible future, where Process
Quality Assurance and QMS are Just
online Services and the Process
teams work in shifts like a call center
or maintenance Service Provider!
All certifications and needed
methodologies are features which
users can choose!
QMS Product Development Team is
nothing but Common SEPG!