Christopher T.

Mullen

CAREER SUMMARY
Mr. Christopher T. Mullen has over twenty-five years of experience in a wide variety of professional and customer
services and/or systems engineering assignments in the internet systems, automotive, battery, retail and electric
power industries. Mr. Mullens skills include retail and commercial sales, project management, systems design
and analysis, software engineering, wireless network and handheld systems, and data center management. He
has managed groups in excess of 150 associates and budgets greater than $40 million. Included in this has
been direct experience in growing and managing large professional and customer services organizations,
customer account management, the preparation and management of capital/operating budgets, project
management of large technical projects, and the management of consultants and software developers.

EXPERIENCE AND ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE
XEROX EDISCOVERY SERVICES / GM LEGAL STAFF, 6/2014 TO 5/2015 Contract employee to Xerox
working as a subject matter expert (SME) locating Test Incident Reports applicable to Plaintiffs discovery, the
allegation and subject vehicle line in GMs PRTS+ system. Wrote SME closeout question process used by all
new hire SMEs. Designed and wrote Python program to decode all GM car and truck vehicle codes.
Successfully completed project for customer.
BATTERIES PLUS MADISON HEIGHTS, 11/2012 to 6/2014 New largest retail store in Batteries Plus
franchise in Michigan. Store manager responsible for opening/closing the store and many store functions
including purchasing, drop-ship orders and tech bench work. Store has received sales and profit awards since
employment.
BATTERIES PLUS BIRMINGHAM, 1/2009 to 10/2012 Major retail store in Batteries Plus franchise.
ResponSenior salesman in store that was consistently within the top ten in sales for the franchise chain.
Provided technical support on ERP, POS and network infrastructure.
INDEPENDENT CONSULTANT, 1/2002 to 3/2009 - IT and systems consultant working independently on
assignments and start-up business plan efforts.
Worked on business plan development for creation of a Wireless Internet Service Provider.
Started PCTransplant providing effortless hardware upgrade migration to end users.
DTE ENERGY TECHNOLOGIES, 1/2001 to 12/2001 - Wholly owned subsidiary of DTE Energy that focused
within distributed generation marketplace.
Chief Information Officer - Responsible for all computer systems and business process analysis. Supported
development of distributed generation remote Systems Operations Center (SOC). Responsible for all business
systems that supported SOC alarms and process control data.
Fast growing startup division never established IT group deliverables and budget. Established first IT
deliverables, timetable and budget allowing better business planning saving over 10% in IT costs.
Upgraded Microsoft Great Plains ERP system to a SQL based system and installed four new modules
allowing project accounting, multi-national P&Ls and a service department all required to do business.
BORDERS GROUP INC, 12/1999 to 7/2000
Vice President, Information Technologies - Reported to CIO and was responsible for all store and web based
consumer systems with a staff of over 150 associates and an expense and capital budget in excess of $40
million. Manage department wide methods, standards and procedures. Transferred responsibilities included all
administrative and financial systems, enterprise wide Oracle based data warehouse and the IT budget office.

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SYMBOL TECHNOLOGIES, 1991 to 1999 - Worldwide bar code scanner, hand held computer and wireless LAN
hardware manufacturer with annual sales in excess of 1$ billion.
Area Services Director, North American Sales (1997 to 12/1999)
Responsible for all consultants and customer engineers covering a thirteen-state area and a twenty five million
dollar services quota. Grew project management expertise. Doing so increased billable hours and customer
satisfaction by over 33%. Wrote proposal and helped close the largest service contract in Symbols history.
Professional Services Manager, North American Sales (1995 to 1996)
Responsible for consultants in three states and more than a one million dollar professional services quota.
Doubled professional services revenue over previous year.
Senior Systems Consultant, North American Sales (1991 to 1995)
Managed, on-time and under-budget, the vendor interface for the design, implementation and rollout out of a
chain wide 2300 store wireless retail system at Kmart. Kmart provided +5% of Symbols total sales.
CONTROL DATA CORPORATION (CDC), 1988 to 1991
District Manager, Professional Services
Managed and grew a group of 25 consultants and analysts providing Chrysler Vehicle Engineering system
support for eight CYBER mainframes, data communications and systems support for a 350+ engineering 3D
CAD/CAE workstation network, database design and programming, and product data management (PDM).
Generated $2 million in consulting services revenue which included significant PDM software development and
process re-engineering and $5+ million in computer systems revenue annually. Wrote marketing plan and
managed the development of the Automated Workstation Back-Up (AWBUS) product sold internationally.
GENERAL MOTORS/ELECTRONIC DATA SYSTEMS, 1984 TO 1988
Account Manager, Product Engineering (1985 to 1988)
Was responsible for providing CAD/CAM/CAE, MIS and telecommunication for all of Cadillac Chassis
Engineering, i.e. Seville, Allante, Eldorado, Riviera, Reatta and Toronado. The annual budget for this was $5.5
million, earning over a 25% profit margin. Obtained and administered a three year Research and Development
budget of $6.3 million to redesign the Cadillac vehicle pre-production process.
Data Center Manager, Product Engineering (1986 to 1988)
Managed all aspects of the Cadillac Engineering Data Center, with a $4.2 million annual budget and a technical
staff of 25. Data Center comprised of a large VAX cluster with 500+ on-line users running various MIS and CAE
applications, eleven dynamometers and seven vehicle emissions real-time data acquisition sites, eight
ComputerVision systems supporting 42 CAD/CAM seats and 4 CGS/CAD seats and various gateways connecting
the Data Center to remote IBM mainframes.
Systems Engineering Manager, Technical Services Division (1984 to 1985)
Managed a software and systems analysis group with an operating budget of $1.8 million that performed MIS and
CAE VAX/VMS application programming, real-time data acquisition PDP/RSX programming and ComputerVision
CAD programming services. Group developed most of the IGES test files used by General Motors.
CINCINNATI GAS & ELECTRIC, 1983 TO 1984
Supervisor, Process Systems Group, Zimmer Power Station
Hired as lead engineer in a nuclear power plant process computer upgrade project. Promoted to Supervisor
responsible for systems analysis/design of all plant process computers, e.g. VAX, PDP, Prime and Honeywell.
WESTINGHOUSE ELECTRIC COMPANY, 1979 TO 1983
Licensing Engineer, Advanced Reactor Division Madison, PA
Analyzed T/H core failures, coordinated and reviewed design base accidents, analyzed thermal loadings on
building structures and performed regulatory review of plant protection systems. Member of the Westinghouse
Speakers Bureau. Worked on third (first commercial) CRAY-1 installation. Vectorized reactor accident analysis
codes to port to the CRAY machine.

EDUCATION
M.S.
B.S.

Nuclear Engineering, University of Michigan

DOE/ERDA Scholarship and Departmental Fellowship
Double Majored in Physics and Mathematics, Georgetown University

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TECHNICAL SKILLS
Android OS Recovery
Apple Hardware
Automotive Powertrain
Automotive Trends

Great Plains ERP (MS Dynamics)

Handheld Programming
High Availability Systems 99.999
IBM 30XX

Bar Code Systems

BASIC IV
Battery Pack Design /
Production
BWR-4/5
CAD/CAM/CAE
Cadex 7400 Battery Analyzer
Citrix
Client-Client-Server Systems
ComputerVision CAD
Counterpoint Retail ERP
Cray Vectorization
Customer Service - 24X7X365
Data Center Management
Data Expert
Db Driven Web Design
DC Bench P/S
DLNA
Documentation Standards
Dynamometer Control Systems
Electrical System Schematics
Engineering Change Mgmnt
Engineering Data Management
File Manager
Fluke Multimeter
FORTRAN
FTP

IBM RISC 6000

IEEE 802.11
IGES

Pencentric Programming
Peoplesoft
PL/1
POS Systems IBM/NCR/Counterpoint
Prime/PRIMOS
Project Management - Worldwide
Protocol and Procedure Development

Inverter Designs
Kernel Compiling
LDS
Linux
LMFBR
Miyachi Welder
MS-Access
MS-DOS
MS-Excel
MS-Office
MS-Word
MVS
Nation Wide System Roll-outs
Network Backup Systems
Network Devices
New IT Product Dev/Promo
Nuclear Containment Systems
OSI/IEC (7498-1) Network Model
OSX
Part Releasing
Part/Warehouse Distribution
Payroll
PC Hardware

PSAR/FSAR
Python
Raspberry PI
Real Time Programming
Requirement Gathering
RSX-11M Plus
SNA
Sofire - Cognizant Engineer
Solids and Surface CAD Mathematics
State Driven Programming
Systems Operation Center Design
TCP/IP
TRUMP - Transient & Steady State
Unix Shells
Unix/Linus GUIs
UPS Systems
Various Battery Chemistries (15+)
Vax Clusters
VAX/VMS
VoIP
Web System Front End Designs
Windows MS
Wireless Systems/Networks

TRAINING AND CERTIFICATIONS

Crosby Quality College

PRTS+ System Training
Deming Quality Training
30+ Battery CBI Classes
12+ Credits in Economics College Classes
Westinghouse Speakers Bureau Training
MIT Nuclear Safety Rasmussen Seminar