ABRAHAM I UGBAJA

4200 FM 1960 West, # 418

Houston ,TX 77068
Phone: 832-741-6267; Alt: 832-689-5611
E-mail: abe_ugbaja@yahoo.com

OBJECTIVES - Dynamic, results-driven, skilled and dedicated Customer Service Specialist/ Sales
professional with over 10 years experience looking to obtain a professional position with a reputable
company that will lead to healthy challenges, provide upward mobility, job security and satisfaction.

SUMMARY - Detail-oriented, highly - motivated, hard-working, excellent interpersonal, organizational

and analytical skills. Advanced proficiency in computer software: MS Office suite (Word, Outlook, Excel,
Power point) Windows vista; type 40 WPM with complete accuracy.

PROFESSIONAL EXPERIENCE

MATTRESS GIANT, HOUSTON,TX (03/2009 – PRESENT)

STORE MANAGER - CYPRESS STATION STORE.
-Demonstrated ability to providing excellent sales support and customer service.
-Proven track record of achieving weekly sales and monthly forecast.
-Adept at developing and maintaining solid relationships with new and old customers by
initiating post sale and delivery follow-up.
-Impacting Store sales quota by strategically and effectively displaying new merchandise for maximum
appeal and visibility.
- Consistently utilizing product knowledge to educate customers on product features and benefits.
-Demonstrated capacity to develop and maintain comprehensive processes that would facilitate the
efficiency of day to day store operations .

BARBEQUES GALORE, INC. HOUSTON, TX (09/2007 -- 12/2008)

ASSISTANT STORE MANAGER - BARBEQUES GRILLS,FIREPLACE & ACCESSORIES.
-Demonstrated ability to providing unparalled sales support and customer service.
-Proven track record of achieving monthly sales forecast.
-Adept at developing and maintaining solid relationships with key clients by initiating post
sale client follow-up.
-Impacting Store sales quota by strategically and effectively displaying new merchandise for maximum
appeal and visibility.
- Consistently utilizing product knowledge to educate customers on product features and benefits.
-Provided fundamental support to the entire sales team of a leading distributor of outdoor appliances and
fireplace accessories.

DILLARDS STORES, INC. HOUSTON, TX (09/2001 -- 09/2007)

SENIOR SALES CONSULTANT - MEN’S FURNISHINGS, MEN AND WOMEN'S FOOTWEAR.
Successfully maintained an impressive track record of providing exceptional sales consultation
and customer service.
- Demonstrated capacity to achieve and maintain required daily sales and commission
requirements.
- Successfully coordinated the training and development of entry-level sales associates on Point
Of Sale Terminals.
- Played key role in successfully co-coordinating stock duties and departmental inventory.
- Consistently received the Pacesetter award for outstanding sales and customer service for 4 Years in a
row - 2003, 2004, 2005 and 2006.

SAMS CLUB, HOUSTON TX (11/1998 – 09/2001)

CUSTOMER SERVICE / CONFLICT RESOLUTION SPECIALIST.
-Effectively resolved customer‘s conflict and issues in a timely fashion.
-Processed new membership applications while significantly retaining existing ones.
-Ability to manage and operate POS terminal with special attention to cash-handling.
-Awarded the Certificate of Appreciation for setting high standards and exceeding all
expectations.
-Performed a variety of key clerical and administrative functions: photocopying, faxing, data
entry, filing sensitive and confidential documents.

PROFESSIONAL TRAINING, DEVELOPMENT & CERTIFICATIONS :

MATTRESS GIANT - HOUSTON, TX

Certificate in Better Sleep Sales Achievement 12/2009
Certificate in Outstanding Customer Service 07/2009

SAM'S CLUB, HOUSTON, TX 12/2000

Sales Excellence Service Seminar.

AUTOMAX SALES TRAINING , HOUSTON , TX 08/2000

'Six steps to Success in Sales'- training program

FLEX CAREER INSTITUTE, HOUSTON, TX. 10/1999

Prevention and Management of aggressive behavior (PMAB)

AGUSTO & CO. INC ( FINANCIAL SERVICES CONSULTANTS.)

Credit Analysis 04/1994

Treasury Management 04/1994
Accounting and financial Analysis 04/1994
Understanding banking business 12/1992

EDUCATION / CREDENTIALS

University of Jos, Jos - Bachelors Of Arts- English/Linguistics 08/87 – 07/91

Kings college, Surrey, London SE 7 - Associate Degree-Int'l Relations 09/84 – 09/86

St. Finbarr's high School ,Victoria Island , Lagos - High School Cert. 09/76 – 06/84

REFERENCES – To be provided upon request