CURRICULUM-VITAE

Mayank Agarwal
56-B Triveni Nagar Kamla Nagar Agra-282005
Contact no- 08909331333, 09808198233
Email ID :- magarwal004@gmail.com

OBJECTIVE
To seek challenging and growth oriented career in an esteemed organization & to be an
asset as a team member and work for the intensification of organization.
WORKING EXPERIENCE

Currently Working with Dishnet Wireless LTD. (Aircel) as Circle Sales MIS
Coordinator & Customer Service Executive WEF 18-07-2014 till date (on
Vision India Payroll).

JOB PROFILE
To deal with walk-in customers
Handling queries and problem of Customers/Retailers/Distributors (UPW Circle).
Preparing (A.O., LMP, FOS & Distributor wise) MIS Compliance reports Prepaid
on daily, weekly and monthly basis (UPW Circle).
Responsible for all Retailers SIM replacements mapped under Aircel Distributors
in UPW Circle.
Working on all Company owned software regarding my profile.
Generating MIS on daily basis for pending CEF at Prepaid, Tele verification &
Activation.
Resolving customer complaints for VAS & Balance Deduction & Coordinating
with Circle team regarding same.
Retailer ETOP PIN Reset.
Updating retailer tree in Pretups & AMT so the activation messages can be
received to Retailer, DSM & LMP ETOP.
Preparing & providing daily FTD Activations reports 4 times to sales team.
Preparing Target V/s Achievements & monthly payouts based on scheme letter for
Retailers, DSM & LMPs.
Monthly mail to Circle Team regarding balance credit in DSM & PSR employee
numbers.
Handling over Stationeries, P.O.P. & Marketing Development material to
Distributors, & TSM.
Receiving miscellaneous calls regarding activation & other Queries, Requests &
Complaints received by Distributors, TSMs & ZSMs.

 Placing order & fetching reports in SAP.

Worked with Idea Cellular Ltd as Postpaid Activation (Rider) WEF 10-012013 to 17-07-2014 (on B4s Payroll).

JOB PROFILE
Responsible for performing daily service changes request and activations in billing
system
Performing Fresh Activations forwarded by CMAs through ACS (Activation cover
sheet).
Manual audit of CEF with physical documents & system data entry.
Management of customer file & database.
Dispatch of activated CAF to document centre on daily basis.

Worked as QRC Officer at Dishnet Wireless LTD. (Aircel on Adecco Payroll)

(W.E.F. 25 July 2011 to 31 July 2012) & (on IKYA Payroll WEF 01 Aug 2012
till 30-11-2012), (Left the job due to binding-up of Aircel from UP-West
Circle).

JOB PROFILE
To deal with walk-in customers.
Handling queries and problem of Customers/Retailers/Distributors.
Preparing MIS Compliance reports Prepaid, Postpaid on daily and monthly basis.
Responsible for all Retailers SIM replacements mapped under Aircel Distributors
in Agra Zone.
Confirming Circle officers for Vanity Number Replacements with verifying
documents received from customers.
Working on all Company owned software regarding my profile.
Responsible for unbarring of all Customer Numbers for which CEF has been
received.
Generating MIS on daily basis for pending CEF at Prepaid & Postpaid
Distributors, Channel Partners & COCOs End.
Resolving customer complaints for VAS & Balance Deduction.
Retailer PIN reset.

Worked at Growthmantra Net Marketing Pvt. Ltd. as Customer

Relationship Manager (W.E.F. Nov. 2010 to June 2011).

Worked at Tata Indicom D.S.A. (M/s P.G. Associate, Agra) as T.L. in postpaid
sales (WEF Jun 2010 to Aug 2010), then shifted in Vodafone collection at P.G.
Associate as T.L. (W.E.F. Aug 2010 to Nov. 2010).

Have an experience in family business in assistance of my Father (W.E.F. Jan

2010 to April- 2010).

Worked with Reliance Communication in API Team Agra on KMS Payroll

(W.E.F. April 2007 till Jan 2010, previously on same profile with Synergy
Info Solutions Pvt. LTD.)

JOB PROFILE
To deal with walk-in customers.
Handling queries and problem of customers.
Preparing MIS reports Prepaid, Postpaid & PCO on daily and monthly basis.
Responsible for all scrutiny, login and dispatching of forms to Circle Office.
Responsible for all knowledge and updations of Prepaid (CDMA & GSM),
Postpaid (CDMA & GSM) & PCO Cafs in Agra Cluster.
Responsible for Caf Quality Management.
Generating MIS on daily basis for pending Cafs at Prepaid & Postpaid
Distributors & Channel Partners End.
Generating mails for Av on daily basis for Prepaid & Postpaid Uploads which
helps in receiving Good Customer in Companys favour.
Collecting approximately 100 % Cafs uploaded within Cluster.
Floating Pending Caf mail to all RMS, MRMS & RWS.
Channel Development & Training on Acquisition Process.
Responsible for completion of VTM audits and Bulk Verification audits conducted
by TRAI.
Handling CAF pick up agency (Off-shoot agency) for CAF pick up.
Working on Companys software as a part of Customer Care Team.

SOFTWARES WORK WITH Reliance (Simplify, Clarify, I-Care, CCMS)

Aircel Dishnet Wireless LTD. (CRM, SDP, Pretups, Business Intelligence, SAP,
Citrix, Activation Management Tool,Telecordia, Bulk SIM Replacement Portal,
Minsat, Provisioning Portals etc.)
Idea Cellular LTD (Crystal)
M.S.Excel & M.S. Access
ACADEMIC QUALIFICATIONS

Pursuing MBA Final Year with ISBM.

Passed B. Sc. from Dr. B R Ambedkar University in the year 2013.
Passed 10+2 with U.P. Board in the year 2010.
Passed for High School with C.B.S.E. Board in the year 2003.

FIELD EXPERIENCE
Perform AV for 6 months at Reliance Prepaid AV Agency Agra.
STRENGTHS AND SKILLS
Positive attitude.
Self- motivated.
Ready to face challenges.

Friendly, Honest, Enthusiastic and Hard working.

Ability to work in team.
Good Communication Skill.
JOB EXPECTED
Looking for Suitable Placement in Management.
To discharge Duties as per Qualification, Computer Skill, Conceptual & Social Skill in
my Blood

PRESONAL DETAILS
Fathers Name-

Mr. Ashok Agarwal

D O B-

13-03-1987

Marital Status-

Single

Hobbies-

Love to play Basket Ball & have some interest in playing

Cricket & Chess also.

DECLARATION:
I do hereby declare that all statements made in this application are true, complete and
correct to best of my knowledge and belief.
Reference (If Required)
Dated:

.
Mayank Agarwal