Professional Documents
Culture Documents
Fall 2015 NDA Magazine
Fall 2015 NDA Magazine
16
In This Issue:
ONE ARCH OR TWO...THAT IS THE QUESTION
- JOSEPH J. MASSAD, DDS
TAKING THE DENTURIST MESSAGE TO CONGRESS
- CAROLYN LOGUE, CA LOGUE PUBLIC AFFAIRS
Features:
HONORING A PIONEER
- William D. Buxton, DD
SPOTLIGHT
- Shawn Murray, LD
CUSTOMER SERVICE SMART TALK
- Charles Marshall
THE CHALLENGE OF ETHICAL DECISION MAKING
- Joe Kingston, LD, Ed.D
received. Among those honors were the George Connolly Denturist of the Year
Award and the induction into the coveted Sterkenburger Fellowship. The respect
for his efforts and dedication continue posthumously. In Moncton, New Brunswick
in 2012 Bill was again recognized by the New Brunswick Denturist Society and the
Denturist Association of Canada for his dedicated efforts; his family was invited to
accept the tribute.
Nancy and Bill were high school sweethearts and partners in the efforts for
denturism for most of the 48 years they were married. They were not surprised
and very proud when their son, Bill, Jr., chose to enroll in denturist college in Nova
Scotia. However, when the college closed Bill, Jr. moved to Maine to participate in
the George Brown College program offered in the U.S. Bill decided to stay in the
U.S. and start a denturist practice in Maine. Nancy remembers, Even though we
had a denturist practice in New Brunswick, we wanted to be close to family and we
loved Maine having visited there many times, so decided to move and assist in Bill,
Jr.s clinic. They moved to the U.S. in 2000. Bill and Nancy knew there would be
legislative hurdles to conquer for the profession in the U.S. but they were up to the
challenge. Bill, Sr., and Bill, Jr., became involved in progressing the profession in Maine
attending monthly board meetings, legislative committee meetings and addressing
the legislature in Augusta promoting their passion to ensure denturism grew and
expanded.
Bill, lived and breathed denturism.
Bill, Jr., says, It was part of our
family which each of us embraced
and helped and lived every day.
There are three generations
of Buxtons who are graduated
from George Brown College....
not surprisingly, Bill, Jr., and
granddaughter Stephanie have
chosen denturism as their career.
Michael Vout, President, Denturist Association of Canada
It is with great respect we honor and Frank McMinniman President, New Brunswick
William Buxton, denturist.
Denturist Society honoring Bill Buxton, Sr. Receiving
the award is Nancy Buxton and Bill Buxton, Jr.
Inspired by nature.
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Fall | The National Denturist, USA | 2015
DENTURES
1.
FALL 2015 | Vol.16
FEATURING
- A patient who is wearing
a
complete upper and complete
BY
J O S E P H J . M A S S A D ,
D D S
Editorial/Publishing
Executive Director
Wanda Anderson
My Philosophy on
Effective Leadership
By: Dr. Joseph Kingston
Contributing Editors
Joseph Kingston
Joseph Vize
Stephanie Vize
leaders are mature people who have taken charge of themselves and others. They
Some Denturists have asked me about a Financially Effective
she
cantand theafford
a new
maxillary
have
the responsibility
maturity to be accountable
for their own
actions as well as theand
actions of those in their charge. They foster a sense of responsibility in others by practice and
Production
scenario that they Ad
find
themselves in quite often: mandibular example.
denture
andareshe
wants
make
a new
Effective leaders
honest people.
Honestyyou
is to be to
real, genuine,
and authentic
Victoria Thacker
at
all
times.
Honesty
expresses
both
self-respect
and
the
respect
of
others.
Honesty
inspires
4. A patient 8.
Theresa Sulek
who
is
wearing
a complete upper and mandibular openness,
denture
like
theis a old
one.
I forwould
reliability,just
and candor.
Honesty
fundamental
condition
relationship ask
building the
8. CONFERENCE
Distribution
as well as the development of all genuine communities. It is best developed in harmony with
Victoria Thacker needs a new lower others
COVERAGE
withinpatient
the community.about her budget and examine the condition of the
complete lower denture
or
Theresa Sulek
- Taking a look back at the 9th
Effective leaders have courage and practical reason. They have the confidence to face fears and stand their ground in challenging
World Symposium in images.
situations. They
have the wisdom todenture.
advance or retreat atIf
appropriate
They have will
the will to
inspire strength
from deep
Direction
upper, but theyArt
would
like to keep their
maxillary
her times.
budget
enable
you
to down
make
within themselves as well as the motivating power to muster strength from others.
MALOLO Design Company
Effective leaders show perseverance combined with practical intelligence. They will not hesitate, falter, or vacillate even when
14. SENATOR RAYBORN
opposing denturewww.malolodesignco.com
due to limited budget or fear
both the maxillary and mandibular dentures, then this is
- Honoring a man who has
experiencing hardship or difficulty. As leaders, they encourage their constituents to preserve by standing behind them and by setting
Photographer
helped the industry in so many
a positive example.
Wilson
of the unknown. Lee
the best approach. However,
if demonstrate
her budget
insufficient,
ways.
Effective leaders
loyalty, whichis
marks
a consistency
Stephanie Vize
in our attachments to others. Leaders with loyalty operate within an
Jan Rosenberger
and the remaining prosthesis
meets
criteria
outlined
established allegiance
dedicated to the
the well being
of others as well
as the
19. SPOTLIGHT
Dr. Joe Kingston , LD. Ed.D President
Event Coordinator
global
community.
Effective
leaders
have
compassion,
which
allows
them
Shawn Murray, LD
Anderson
National Denturist
Association,
U.S.A.
The answer is: it depends. Wanda
above,
then
it
is
possible
to
consider
making
a
single
arch
to
take
a
supportive
role
in
the
benevolence
of
others.
Compassionate
- We are proud and honored to
Dee Dee Burzynski
spotlight Shawn as an example
leaders
take
seriously
the
well
being
of
others,
including
their
beliefs,
14.
19.
Theresa Sulek
of dedication and vision for the
feelings, emotions,
They are
sympathetic describes
to the needs and
and with accuracy. The
rest andofattitudes.
this
article
a
Sephanie Vize
advancement of the profession
Jan Rosenberger
wants of those around them.
she nobly represents.
M. Murray
Lastly, but most importantly,
an effective leader
has a strong workand
ethic, to
The first question I ask is: Shawn
what
is the condition of the
technique to make a successful
opposing
denture
Tad Burzynski
applying all of their energy toward accomplishing a desired goal. They put forth a consistent effort to obtain maximized achievement
22. TAKING THE
for the entiredo
organization.
existing opposing prosthesis?
If the existing prosthesis
it within a profitable timeframe.
Advertising/Sales
As I think about the different arenas of my life such as family, career, relationships, spirituality, and health. I find similar core values in
DENTURIST MESSAGE
Theresa Sulek
each area. Values such as truth, honesty, courage, perseverance, loyalty, compassion, friendship, respect, responsibility, and self-discipline
TO CONGRESS
Thacker
is less than optimal, such Victoria
as poor
occlusal plane, loose
The maxillary prosthesis presented in this article is welldrive my existence in each of these arenas. I truly believe that I live my life according to these virtues as compared to just simply talking
- Thanks to these individuals
we now have new friends in
Web Development
fit, and excessive tooth wear,
then, then fabricatingabout
a them.
fitting
and
has
anterior-posterior
inclination,
Congress.
Andrew Taylor
There
are specific
principles
that guide
me inappropriate
these arenas. I try to always
be a positive person. A person that people
enjoy being
www.enticemedia.com
around. I try to always think before I speak or act, reflecting on the possible effects of my words or actions. I try to determine the
single arch is asking for problems no matter what we tell
acceptable
and
minimum
wear
prosthetic
truth as challenging
situations presentvertical,
themselves and never
pass judgment
without knowing
all of theon
facts. Ithe
always recognize
that
25. CUSTOMER
there
are
at
least
two
sides
to
every
situation
and
that
the
truth
usually
lies
somewhere
in
the
middle
of
that
continuum.
I
always
deal
SERVICE SMART TALK
problems in The
a firm, fair,figures
and consistent manner.
But most
importantly,
I alwaysyou
try to create
a Win/Win situation
all
our22.
patients. Some25.
Denturists even ask their patients withtodisciplineteeth.
below
will
take
through
theforsteps
- If you can train your people to
members of the community.
TALK, your business has a huge
My Leadership
Philosophy focuses onto
what fabricate
I believe to be criticalain the
process of lifelong learning.
It was derivedopposing
from personal and an
advantage.
sign a document stating that we cannot guarantee
performed
single-arch
denture
professional beliefs, opinions, values, and intuitions. It is based on formal education
as well as prior
life experiences.previously
It has been revised after
years of trial and
error,
success.
The
incidence
of
prosthetic
failure
and
patient
existing
placed
denture.
Please keep in mind
and
is
multidimensional.
It
is
not
intended
to
be
static
nor
is
it
written
in
stone.
It
27. THE I CANT
is a work in- progress and ever changing.
AFFORD IT OBJECTION
dissatisfaction is high when a new opposing removable
that the Gothic arch tracing apparatus seen in the photos
It was a pleasure being with all of you at the 2015 World Symposium and it will
- Is it a legitimate objection?
be a great honor taking over as NDA President for the next term.I want to thank
appliance
is
made
under
these
conditions.
As
you
prevents
rocking
of themostbases
in this endeavor,and
importantly, while making the centric
you all for accepting
and supportingme
30. THE CHALLENGE
placing in me the trust needed to serve our association inthis Leadership capacity.
OF ETHICAL DECISION
know, patients can be very demanding about their
Let me assurerecord.
you all, that I am up to that task and will be moving ahead aggressively
MAKING
to provideUNITY for ALL Denturists worldwide.Most importantly, I will be
- As we search for the correct
emphasizing total Transparency in All of our Actions in the Future.
preferences; however, if we treat a single arch, we may
ethical path to take, we will be
influenced by morals and values
FIG . 1
Patient
lost
lower
full
denture.
Note
the
spend
that have been engrained within
27. more adjustment
30. time than the entire fabrication
Respectfully Yours,
us since our early childhood.
vertical
closure.
time and regret every minute of it.
Joe Kingston
LD, Ed.D
Past President Shawn Murray with President
President, National Denturist Association, USA
In a hardship case, I would rather make an opposing
Elect Joe Kingston
nda@nationaldenturist.com
www.nationaldenturist.com
denture
at no cost instead of making a single-arch
denture that is doomed for failure at the beginning.
lower denture needs a new
lower or upper, but they would
like to keep their opposing
denture due to limited budget
or fear of the unknown.
2.
3.
A patient who is wearing a complete upper and mandibular denture just like the old one. I would ask the
BY
J O S E P H J . M A S S A D ,
D D S
complete lower denture needs a new lower or patient about her budget and examine the condition of the
upper, but they would like to keep their maxillary denture. If her budget will enable you to make
opposing denture due to limited budget or fear both the maxillary and mandibular dentures, then this is
Some Denturists have asked me about a Financially she cant afford a new maxillary and
of the
unknown.
the best approach. However, if her budget is insufficient,
scenario that they find themselves in quite often: mandibular denture and she wants you to make a new
and
the remaining
prosthesis
meets
A patient who is wearing a complete upper and mandibular
denture
just like the old
one. I would
ask thethe criteria outlined
lower denture needs a new lower or patient about
her budget
andisexamine
the to
condition
of themaking a single arch
The answer is: itcomplete
depends.
above,
then it
possible
consider
upper, but they would like to keep their maxillary and
denture.
If
her
budget
will
enable
you
to
with accuracy. The rest of make
this article describes a
opposing denture due to limited budget or fear both the maxillary and mandibular dentures, then this is
The first question
ask is: what is the condition of the
thebest approach.
technique
to make
successful
opposing denture and to
theIunknown.
However,
if hera budget
insufficient,
Some Denturistsofhave
asked me about a scenario that they find themtion of the maxillary
denture.
If herisbudget
will enable you to make both
existing
opposing prosthesis? If the existing prosthesis
do maxillary
it within
a profitable
timeframe.
remaining
prosthesis
meets thedentures,
criteria outlined
selves in quite often: A patient who is wearing a complete upper and
and the the
and mandibular
then this is the best approach.
answer
is: it depends.
above,
it is possible
consider
makingpresented
a single
iscomplete
less The
than
optimal,
such
aslower
poor
occlusal
plane,
The
maxillary
prosthesis
this article
is welllower
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or upper,
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wouldloose
like then
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budget
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andarch
theinremaining
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and
with
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The
rest
of
this
article
describes
a
to keep
opposing tooth
denture due
to limited
fear of the un-a meets
theand
criteria
above, then
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makfit,
andtheir
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then,budget
thenorfabricating
fitting
has outlined
appropriate
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toamake
successful
opposing
denture
and of
tothis article describes a
known.The first question I ask is: what is the condition of the techniqueing
singlea arch
and with
accuracy.
The rest
single arch
is opposing
asking for
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noexisting
matterprosthesis
what we dotell
acceptable
vertical,
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existing
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it within
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technique
to make
a successful opposing denture and to do it within a
is
less
than
optimal,
such
as
poor
occlusal
plane,
loose
The
maxillary
prosthesis
presented
in this
article
is wellour
Denturists even ask their patients to profitable
teeth. The
figures below
will
take
you through the steps
timeframe.
The patients.
answer is: itSome
depends.
fit,
and
excessive
tooth
wear,
then,
then
fabricating
a
fitting
and
has
appropriate
anterior-posterior
inclination,
The maxillary
in this article
is well-fitting
andan
sign a document stating that we cannot guarantee performed
toprosthesis
fabricatepresented
a single-arch
denture
opposing
single
arch isI asking
problems
no matter
we tell opposacceptable
and minimum
wear on the
prostheticacceptable vertical, and
hasvertical,
appropriate
anterior-posterior
inclination,
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question
ask is: for
what
is the condition
of what
the existing
success.
incidenceDenturists
of prosthetic
failure
and patient The
existing
previously
placed
denture.
Please keep in mind
our The
patients.
even
figures below
will
you through
minimum
wear on
thetake
prosthetic
teeth. the
Thesteps
figures below will take you
ing prosthesis?
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existing prosthesis
is ask
lesstheir
thanpatients
optimal,tosuchteeth.
as
dissatisfaction
is high
when
a new
opposing
removable
that
thetheGothic
arch tracing
apparatus
in the opposphotos
sign a plane,
document
stating
that
we tooth
cannot
performed
to fabricate
a single-arch
denture
opposing
an seendenture
through
steps
performed
to fabricate
a single-arch
loose fit,
and excessive
wear,guarantee
then,
then fabpoor occlusal
success.
The
incidence
of
prosthetic
failure
and
patient
existing
previously
placed
denture.
Please
keep
in
mind
ing
an
existing
previously
placed
denture.
Please
keep
in
mind
that
the
ricating
a
single
arch
is
asking
for
problems
no
matter
what
we
tell
our
appliance is made under these conditions. As you prevents rocking of the bases while making the centric
dissatisfaction
is higheven
when
a their
new patients
opposingto removable
that the Gothic arch tracing
tracing apparatus
apparatusseen
seenininthe
thephotos
photos prevents rocking of
patients.
Some
Denturists
ask
sign
a
document
know,appliance
patients
can under
be very
demanding As
about their
record.
is made
these conditions.
prevents the
rocking
the making
bases while
making
the centric
basesof
while
the centric
record.
stating that we cannot
guarantee success.
The incidence ofyou
prosthetic
preferences;
however,
a single
arch,their
we
may
know,
patients
can ifbewevery
demanding
record.
failure and
patient
dissatisfaction
istreat
high
when
a newabout
opposing
removpreferences;
however,
we treat
a single
may
FIG.
Patient
lost lower full denture. Note the vertical closure.
FIG1 . 1
Patient
lost
lower
full
denture.
Note
the
able appliance
made
under ifthese
conditions.
you we
know,
patients
spend
more isadjustment
time
than
theAsarch,
entire
fabrication
FIG
. 1
Patient
lost
lower
full
denture.
Note
the
spend
more
adjustment
time
than
the
entire
fabrication
be
very
demanding
about
their
preferences;
however,
if
we
treat
a
can
vertical
closure.
time and regret every minute of it.
vertical
closure.
time and
regret
everymore
minute
of it.
single arch,
we may
spend
adjustment
time than the entire fabriIn
a
hardship
case,
I
would
rather
make
an
opposing
In and
a hardship
case, minute
I wouldofrather
make an opposing
cation time
regret every
it.
denture
at no
cost
of making
making
a denture
single-arch
In a hardship
case,
I would
rather make
an
opposing
at no
denture
at
no
costinstead
instead
of
a single-arch
cost
instead
of
making
a
single-arch
denture
that
is
doomed
for
failure
denture
that
is
doomed
for
failure
at
the
beginning.
denture that is doomed for failure at the beginning.
at the beginning.
are toovariables
many variables
thatthis
make
this process
There are There
many
process
There
are too too
many
variables that
thatmake
make this
process
unpredictable.
unpredictable.
unpredictable.
If we decide
maketoa make
singleaarch
of making
both both
arches, it is
If weto
decide
singleinstead
arch instead
of making
important
that we
understand
that
thearch
opposing
prosthesis
must
have
it to
is
important
that
we
understand
the both
If wearches,
decide
make
a single
instead
ofthat
making
an appropriate
plane
of occlusion,
fit, vertical
spacing, plane
and tooth
opposing
prosthesis
must
have
an
appropriate
of
arches,
itexcessive
is important
that
we
understand
that subthe
stance (no
tooth
wear)
prior
to
contemplating
the
fabrication
occlusion, fit, vertical spacing, and tooth substance (no
opposing
prosthesis
have to
an contemplating
appropriate the
plane of
of the opposing
appliance.
excessive
tooth must
wear) prior
Suppose
your
patient
comes
to
you
and
says
that
her
lower
denture
has
occlusion,
fit,
vertical
spacing,
and
tooth
substance
(no
fabrication of the opposing appliance.
been lost.Suppose your patient comes to you and says that her
excessive
tooth
wear)a new
prior to contemplating the
Financially
she cant
lower denture
hasafford
been lost. maxillary and mandibular denture
fabrication
the
opposing
appliance.denture just like the old
and she wantsofyou
to make
a new mandibular
one.
I
would
ask
the
patient
about
her budget
examine
condiSuppose your patient comes
to youandand
says the
that
her
08.2012
| www.DENTALECONOMICS.com
lower denture has been lost.
4.
maxillary
denture.
FIG.
Impression
utilizing
PVS
lower3A
ridge.
impression
material
for
accuracy
of
existing
denture.
FIG. 3B
Cast
of
existing
FIG . 2A
New
impression
utilizing
BY J O S E P H J . M A S S A D , D D S
Denturists
have
asked me about
a TFinancially
she cant afford a new maxillary and
ONE
ASome
RCH
O
R
T
WOTHAT
I
S
HE
Q
UESTION
scenario that they find themselves in quite often: mandibular denture and she wants you to make a new
PVS
impression
material.
FIG . 2B
Cast
of
edentulous
lower
ridge.
FIG.
3A
Impression
utilizing
PVS
impression
material
for
accuracy
of
existing
showing
striking
plate
to
existing
cast
denture.
FIG.
3Battached
Cast
of
maxillary
denture.
from
Nobilium
USA).
(Massad
Jaw
R
ecorder
FIG . 4A
Resin
appliance
(NobilTray
FIG. 4A Resin appliance
from
Nobilium,
USA)
with
gothic
arch
(NobilTray
from plate
Nobilium,
USA)
tracing
(GAT)
striking
ready
for
centric record.
FIG. 3A
FIG.
Impression
6Butilizing
PVS
Facebow
impression
material
for
from
accuracy
of
mouth
existing
record
the
denture
in
tplate
he
mouth
to
make
final
striking
attached
tothe
cast
centric
record.
(Massad Jaw
Recorder from
Nobilium USA). This will be
transferred to the patients
denture in the mouth to make the
final centric record.
showing
from
striking
plate
attached
to
cast
Nobilium,
USA)
with
gothic
arch
(Massad
tracing
Jaw
Recorder
from
plate
Nobilium
SA).
(GAT)
striking
ready
U
for
This
will
be
transferred
to
the
patients
mounting.
F IG . 4 B
Maxillary
cast
plate
attached
to
cast
denture
showing
in
the
mstriking
outh
to
make
the
final
(Massad
Jaw
Recorder
from
Nobilium
USA).
centric
record.
This
will
be
transferred
to
the
patients
centric record.
5.
t,
R egisil
igid,
(Dentsply
Calk).
mounted
on
articulator
(Denar
320,
Whipmix
Corp).
tilizing
a
PRVS
bite
registration
material
and
IG
. 1
Close
p
ofrontal
f
view
ocompleted
f
completed
lower
denture
unt,
FFIG.
RFIegisil
R
(Dentsply
Calk).
IG
.7
Completed
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removing
from
F I G . 1 0F
FIG.
10
up vuof
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Close
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Close
o
f
frontal
iew
off
rontal
completed
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lower
G
.77
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ompleted
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aafter
fter
rremoving
emoving
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Completed
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the
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outh
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ite
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Fall | The National Denturist, USA | 2015
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CONFERENCE COVERAGE
th
8.
9.
CONFERENCE COVERAGE
FUN IN LEARNING
The speakers and topics presented at this symposium were outstanding
and fulfilled every expectation of excellence. The variety of topics and
exceptional speakers made this learning experience one to remember.
Comments like these were heard over and over, These classes are
excellent; Learning I can take home and use to better my service to
my patients; I felt I was in college again. The Table Talk presentations
by our exhibitors were appreciated and also offered learning to be
remembered. When getting his Table Talk validation form signed and
stamped one participant was heard to say, That was tough, but I visited
every vendor and I have never felt so up-to-date and informed about the
variety of techniques, systems and products available to better serve my
patients; an excellent learning experience.
10.
11.
CONFERENCE COVERAGE
DENTURIST OF THE YEAR
Congratulations
Bill Disantis is a quiet gentleman yet dynamic in his service to his patients and for the denturist profession. His
education in the dental field is extensive having studied at Durham NC Tech Institute, University of Pittsburg
School of Dental Medicine, New York University College of Dentistry, Tufts Dental College and George Brown
College. Enjoying the prosthetic part of dentistry and respecting the services of denturists, Bill chose this as his
career and received his license to serve in Washington State in 2004 and established his denturist practice in
2005. He is a Master CDT, a member of the American Prosthodontics Society, the International Congress of
Oral Implantologists, the Washington Denturist Association (WDA) , the National Denturist Association, USA
and the International Federation of Denturists. He is a volunteer for the Seattle/King County Clinic - Remote
Area Medical Clinic providing dental prosthetics to the indigent. He has served as the president of the WDA since
2012; this association has made much progress under his leadership, not the least is the expanded scope of practice
for Washington denturists. During the 2015 World Symposium in Washington, D.C., he and other Washington State
delegates and the WDA lobbyist, Carolyn Logue, met U.S. Senators Cantwell and Murray and U.S. Representatives
Kilmer, Newhouse and Larsen. He reported they were all positive and appreciative of denturists and their exemplary
service in Washington State and they assured him they would keep the profession in the loop when it becomes relevant
to the Affordable Health Care Act. Bill is a humble man with the heart of a denturist, an excellent practitioner whose goal
is to serve his patients kindly and professionally. Bill is certainly deserving to be the 2015 Denturist of the Year.
Jan Rosenberger is the outstanding person of the year extraordinaire. She is the person to
ask if anything needs to be done and done thoroughly and correctly. Jan has been a valuable
behind the scenes worker for the last several National Denturist Association, USA,
(NDA, USA) conferences; her talents have certainly contributed to the success of these
conferences and her willingness to donate her time and energy is much appreciated.
Jans introduction to the denturist profession was when she applied and was hired for
a position as office manager in the denturist office of Bill Disantis. She was awed by Bills
talent and was very much impressed with the denturist profession. The rest is history; she
has been an outspoken advocate and dedicated worker for the profession. Not one to leave
a stone unturned, she has been an irreplaceable office manager for Bill, in just a few weeks
she will celebrate her 9th year working with him, and a willing worker for the NDA, USA;
her unselfish contributions have proven invaluable to the denturist profession. Congratulations
to Jan on her well-deserved honor as the 2015 Rayborn Award Outstanding Person of the Year.
Gala Dinner
The highlight of the beautiful Gala Dinner was certainly the fellowship. A
wonderful atmosphere of kinship prevailed and everyone was pleased to
share in the honors received. No honor was more deserved than that
given to Michael Vout who was presented the Sterkenburger medallion
and inducted into this prestigious fellowship. Michaels contributions
and accomplishments have strengthened the denturist profession around
the world and especially in his home country of Canada. Congratulations
to Michael Vout; definitely a hero for the cause!
12.
Michael Vout, DD, from Ontario, Canada, and past president of the
Denturist Association of Canada is presented the Sterkenburger
Award by Tony Sarrapuchiello, President of the International
Federation of Denturists.
Fall | The National Denturist, USA | 2015
Each year at the annual National Denturist Association, USA, (NDA, USA) conference an individual
is honored for exemplary service to the profession and presented with the Distinguished
Presidents Award. This year the NDA, USA was honored to join the International Federation
of Denturists hosting the 2015 World Symposium on Denturism and the award was unique
in that the NDA, USA not only honored a denturist from the U.S. but also a denturist from
Canada who has given unparalleled support for the denturist efforts in the U.S. Carlo Zanon,
from Toronto, Ontario. Carlo has unselfishly and quietly solicited support for the NDA, USA, is
always one of the first individuals to join the association each year, is a popular speaker at NDA,
USA conferences, writes pertinent articles for The National Denturist, USA, rarely misses a NDA,
USA event and is always willing to assist with a humble response to thank yous, I am honored
to be asked to help. We are pleased to honor Carlo for his unselfish contributions and support.
13.
SENATOR RAYBORN
14.
15.
2016
Washington Denturist
Association Conference
May 12 - 14, 2016
Campbells Resort
104 W. Woodin Ave.
Chelan, WA 98816
Make your reservations early; this is a destination resort and reservations must be made by February 8, 2016. They have a 90 day cut off for
our block of rooms. Make your reservations today to hold your room
use group reservation number 395769.
INTERNATIONAL HAPPENINGS
Paul Sarrapuchiello, president of the International Federation of Denturists
reports a successful board meeting and conference and expresses his
appreciation to the leadership of the National Denturist Association, USA
for the dedication and efforts organizing the 9th World Symposium.
Please mark these dates on your calendar for more international meetings:
2016 Lucerne, Switzerland - Annual Board Meeting,
2017 Montreal, Quebec, Canada - 10th World Symposium on Denturism
2018 Cape town, South Africa - Annual Board Meeting
More information will be forthcoming.
Please visit the IFD website: www.international-denturist.org
Or contact us at:
INTERNATIONAL FEDERATION OF DENTURISTS
CONFERENCE
OCTOBER 12TH - 16TH, 2016
Reservation Information:
T: 1-509-682-2561 / 1-800-553-8225
Group Reservation Number 395769
16.
Fun
Fellowship
State-of-the-Art
Exhibits
Outstanding
Continuing Education
17.
CHAIRSIDE CHATS
S P O T L I G H T - S H A W N M U R R AY
SHAWN MURRAY, LD
Shawn Murrays dedication to the denturist
profession is evident in her extraordinary
work for the National Denturist Association,
USA (NDA, USA), for the state of Oregon and
in her efforts to promote denturist education.
She has been an active member of both the
NDA, USA and Oregon State Denturist
Association leadership for over 25 years.
She has also been an influential member of
the Oregon Board of Denture Technology
and the Oregon Health Licensing Board; she is
presently serving a fourth term on this board
and has served as chair each term. During her
leadership on this board the Oregon legislature has continued to increase the
scope of practice for denturists to include all removable dental prosthetics
with the exception of orthodontia.
She was also instrumental in generating a national written and clinical
examination for U.S. denturists. The Oregon Health Licensing Board has
accepted this national examination as the official board examination for
denturists licensure for the state of Oregon. Washington State has also
accepted this examination as their state board examination for denturists.
Also generated under her leadership the NDA, USA has developed a program
by which denturist colleges can receive certification after meeting required
standards of excellence. This not only establishes harmonization within the
denturist educational community it also assures that graduating students
receive quality education.
As a result of her efforts as president of the NDA, USA the associations
membership has significantly increased. She continues to serve on the Board
of Directors as Past President.
was involved in their initiative that eventually led to their professional regulation
and licensure. She also met Washington pioneer denturists Kurt Roehl and
Chet Charron who introduced her to the National Denturist Association, USA.
She attended Oregon Denturist College, received her education and license in
Oregon. She assisted in gaining accreditation for this college. After graduation,
she contacted Lillian Peterson whose denturist practice in Florence, Oregon,
was for sale and jumped at the change of owning her own practice, especially
since she had previously visited Florence and loved the quaint coastal town.
She eventually expanded her practice to include a second clinic in Eugene,
Oregon.
Always an advocate for denturist education, Shawn became concerned
when the Oregon Denturist College closed. She was delighted when George
Brown College out of Toronto, Canada, offered excellent education for U.S.
students and even though licensed she enrolled and was graduated from this
prestigious schools denturist program. However, Shawn wanted a U.S. college
for denturists and with this determination she retained an individual to write
a curriculum and sought to develop a program for denturists. Realizing the
enormous task involved in establishing a school she sought out individuals who
might be interested in following through with her vision for a denturist college
on the West coast. She approached Todd Young, an Oregon denturist, who was
excited about the offer; the American Denturist College was born.
With Shawns total immersion in her profession there seems little time for
anything else, but not true. Shawn tends a five acre tree farm and she and Nancy,
her partner of 20 years, are proud parents of four cats and nine chickens. They
are also avid travelers and have visited most of the U.S. and several countries.
The most recent trip was crossing the Panama Canal.
She has recently sold her two
clinics and is presently working in
a private practice. Her plans are
to eventually retire completely so
they can continue to travel.
Shawns contribution to the
denturist profession is exemplary
and untiring. Her leadership
has
brought
incomparable
advancements for every denturist
in the U.S. We are proud and
honored to spotlight Shawn as
an example of dedication and
vision for the advancement of the
profession she nobly represents.
19.
Senator Rayborn
RECOGNITION FUND
NATURE-CRYL
SUPER HI IMPACT
Senator Rayborn has dedicated his career seeking national recognition for denturists so every citizen
of the United States has the freedom to choose a denturist for their prosthetic dental needs. Realizing
the need for a strong national association to represent the profession, he has faithfully contributed each
month to the National Denturist Association, USA. We are challenging everyone devoted to this cause
to join him, add your name to the list pledging to contribute each month to the fund promoting education, scholarships and benevolent projects. We have established the Senator Rayborn Recognition Fund;
named
not
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citizen
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Most of the meetings were with representatives from Washington state since
Washington Denturist Association (WDA) lobbyist Carolyn Logue has worked with many of them
at the state level. WDA President Bill Disantis, NDA Vice President Joe Vize, Eric Hansen and
Val Charron were among those who met with members of Congress, including Senator Patty
Murray, Senator Maria Cantwell, Congressman Dan Newhouse, Congressman Derek Kilmer and
Congressman Rick Larsen. In addition, Robyn Balcom was able to meet with a staff representative
of Montana Congressman Ryan Zinke.
The Washington State NDA Delegation was also able to have an impromptu meeting with
Congressman Dave Reichert of Washington state in the hallway outside the House Ways and
Means Committee meeting. Attempts were made to meet with others but with many Congressional
Representatives just returning from a long August recess and budget negotiations on-going,
schedules were very difficult.
Although there is no active legislation before Congress and licensing battles are under the
purview of the states, just the ability to introduce our profession and talk about what we do was
important. Many members of Congress are unfamiliar with the battles we have faced at the state
level yet they hear from the National Dental Association on a regular basis. In addition, we were
able to talk with them about how we interact with programs such as Medicaid/Medicare, and the
importance of ensuring Denturists are recognized as health care providers in future discussion
surrounding the Affordable Health Care Act and other federal insurance laws.
It is important that we make sure our Congressional representatives know the profession as
much as our state representatives. We should, as Denturists, take every opportunity to meet with
those who represent us whether in DC or in our home states. Thanks to these recent NDA efforts,
we now have some new friends in Congress.
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Im grateful youre here so that I can make a living and pay my bills), instead of
treating them like an annoyance (I wish you would go away so I can, like, finish
my conversation with Brittany). Throw a hello at em. It doesnt mater what it
is--a buenos dias, a howdy, a hey-HEY-hey. Whatever! I dont care what you say,
just make an attempt. There is nothing that turns the customer off quicker than
being ignored.
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hen I walked into the electronics store the other day, I noticed that
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talking on the phone. I didnt saying anything to her, thinking that Id just let her
finish her conversation.
From what I was able to hear of the conversation, it certainly didnt sound very
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Saturday? Yeah, like, I guess so. I dunno. Like, whenever I get off work, I guess.
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One of the worst things that you can do to your business is have someone like
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- Listen. Yep, shutting your trap and hearing what the other person has to say
is a big part of talking. You cant respond to your customer without first hearing
what theyre all about. You would be amazed at the information you can get just
by being quiet and letting the other person ramble for a minute. At the very least,
theyll feel like you care and if they feel you care about them, then you are halfway
home toward creating customer satisfaction.
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Actual Case*
- Ask questions. Its not all about what you have to say. Yes, certainly find out
what you can do to help the customer, but beyond that, ask them conversational
questions. Let them know that you recognize them as not only a potential sale or
problem to solve, but that you see them as a person. How are you today? Hows
the weather outside? How bout them Giants? Again, its not about the question.
Its about the person.
Actual Case*
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29.
FEATURE
the challenge of
decision making
PART 1: IN A SERIES OF ETHICS ARTICLES
by: dr. joseph kingston
INTRODUCTION
As we move ahead together in a series of ethics articles, we will come to
understand that the underlying message in these writings is an honest
concern about Matters of the Heart. However, these matters are far beyond
those that typically drive our own self-interests. For the true moral ideology
behind the decisions that guide our ethical judgments must be the efforts
to benefit others as well as the greater good of society as a whole. Since No
Man is an Island, thinking and acting ethically affects how we as individuals
make daily decisions and lead our everyday lives in conjunction with those
around us.
As we search for the correct ethical path to take, we will be influenced
by morals and values that have been engrained within us since our early
childhood. We will also look to universal societal norms that have served to
guide our ancestors since the beginning of time. Influences from family and
friends, as well as religious beliefs will strengthen or weaken our resolve to
do the right thing.
Most importantly, we must embrace a personal dedication that allows us to
formulate and develop our own true values and principles based on a mature
understanding of the world around us. Values and principles that we are
willing to stand up for will certainly test our endurance and resolve. We will
learn to face many ethical dilemmas, hopefully, with a sense of moral courage
that allows us to actually do the right thing instead of just knowing what the
right choices are.
Beware howeverof the many moral inhibitors that will serve as barriers to
our ethical desires. As we encounter obstacles that have derailed many gallant
moral efforts throughout history, we must be determined not to be victimized
by traditional excuses that will stifle even the best of intentions.
UNDERSTANDING ETHICS
Defining Ethics is not the same as understanding ethics. If you are looking
for a pure definition of ethics you can certainly refer to a dictionary or other
30.
dealing with family or close friends. Feelings do not always equal ethical
actions and therefore must be discounted as a necessary prerequisite for
doing ethics. However, I am certainly not eliminating the importance of ones
feelings. But we must use caution as we try to gain a deeper understanding
of ethics.
Another common misunderstanding associated with understanding ethics
is its mandatory correlation to established religion. Although much of moral
reasoning has origins based on religion, ethics cannot be confined to only
religious people. Many philosophers do not believe that ethics requires a
religious grounding at all.
Atheists for example, can be as ethical as a devote religious person, given a
personal desire to truly live an ethical life. A consideration worth mentioning
is the fact that many religions do establish universal core values as well as
high ethical standards for individuals to live by. In Christianity, for instance,
the Ten Commandments provide a codified rules base for believers to follow.
Some people may find these values and standards to be inspirational while
others may not. However this correlation between religion and standards
should not be equated with causation. Nor does it guarantee that those
standards will be adhered to by all members of the church or even by its
leaders in all ethical matters. Just because someone has religious affiliations
or attends church regularly does not mean that they are bound to become
moral individuals in their daily lives. Living an ethical life will take an equal
commitment from those choosing to live either a religious or secular lifestyle
with little distinction between the two. We must keep in mind that religion
is to blame for more deaths than anything else in the history of mankind.
A third common error in deciphering the meaning of ethics is its reliance
of the contents of Common or Universal Law to guide us. Laws are indeed
essential for individual safety and for the peaceful coexistence of individuals
in societies. In many cases, laws set a standard or societal norm for people
to live by. However, simply following a civil law does not make your actions
ethical. The question therefore quickly becomes; In an ethical world, is it
enough to obey the established law? The answer in many cases is simply
No.
At times and within various cultures, common or universal laws have
been considered by many to be outdated, bias, or even morally corrupt. In
these cases, an ethical re-evaluation is often critical. For most individuals,
it becomes a difficult mission to choose between standing up for what you
morally believe to be right or blindly following an established law that others
seem to adhere to without much consideration for their own values and
principles.
These morally controversial rules or laws may be found at the national,
state, or local levels. They have the potential to be in our schools or other
community organizations, and almost certainly exist in our workplaces. Do
not underestimate the governing powers of social systems and the difficulties
associated with challenging the status quo. Confronting these powerful
forces can result in personal retaliation, social alienation, financial loss,
threats of violence, physical harm or even death. Ethical thinking therefore
often involves reasoning well above the law of the land.
A final misconception lies in the belief that ethical behavior is derived
strictly from social acceptance. Believing that societal norms are without fault
is paramount to accepting the rise of Nazi Germany as an ethical lifestyle.
Slavery was also socially accepted as well in the United States. Clearly, these
examples of the corruption of societal standards can fall prey to an entire
generation of people without the moral courage to stand up for what they
truly know to be right.
So if ethics is not reliant on individual feelings of right or wrong, nor is it
to be based on religion tenants, or contained strictly within common law, or
valid only by that of which is socially accepted; Then what is it?
ESTABLISHING INDIVIDUAL MORALS AND VALUES
Lets consider the establishment of individual morals and values as a
necessary foundation for ethics. Morals are the rules and duties that govern
our behavior as individuals in society. Individuals are traditionally exposed
to much of what they need to know in order to live an ethical life by their own
Fall | The National Denturist, USA | 2015
parents by the time they reach elementary school. Examples of Morals include
honesty, fairness, and compassion. Morals are what we want to instill within
our children to define and strengthen their personal character. However, the
overarching question quickly becomes: What is truly important for me as a
mature individual living in a greater society?
Im reminded of a quote by Theodore Roosevelt: To educate a man in mind
and not in morals is to educate a menace to society.
Values are considered to be the elements of life that we truly care about.
Values pertain to our everyday concepts of goals, visions, behaviors, issues,
relationships, and things in general that we hope to achieve for ourselves
and others. Examples of global values include; respect for life, love of family,
responsibility, truth and fairness. We value health compared to sickness,
wealth compared to poverty, and education compared to ignorance.
Values set standards and limitations, clarify our perceptions, and guide
our decision making process. We make comparisons of our own values with
the values of others as well as to the values of the society that we live in.
Our values are constantly being shaped and influenced by family, friends,
social groups, authority, and role models. Values help us determine right
from wrong, and to fully understand the significance of our actions, as well
as the consequence of those actions or inactions. However, the difficulty
encountered is the actual priority of values.
Therefore we find some of our values are in a constant state of conflict
and congruity amongst other values we hold dear, or the values of other
individuals. At a basic level, Self-Enhancement is in constant opposition
to Self-Transcendence, while an Openness to Change similarly opposes
Conservation. How can one pursue ones own self-interest and success if
they are constantly concentrating on the benevolence of others? How can
one strive for change when they are content with the status quo? Of course
it is possible to attend to competing values, however it may be difficult to do
in isolated situations. Our actions often depend on choosing between one
difficult option and another.
MORAL TEMPTATION VS- MORAL DILEMMAS
Rushworth Kidder, in his book How Good People Make Tough Choices:
Resolving the Dilemmas of Ethical Living, suggests that decision making is
driven by our core values, morals and integrity and falls into two categories:
Moral Temptations and Ethical (Dilemmas).
Moral Temptation: A Moral temptation is a decision about Right vs. Wrong
and is based clearly on the core values that each person possesses, as well as
the norms of society. In all cases of choosing wrong over right, we find an
individuals conscience effort to do something other than what is generally
accepted by others to be the best course of action. In many instances, the
behavior takes on a life of its own and may later become an example of
normalized deviancy.
THERE ARE THREE WAYS OF BEING WRONG:
VIOLATION OF THE LAW: These kinds of actions involve failing to
comply with established laws whether willfully or unintentional. Ignorance
of the law is no excuse.
DEPARTURE FROM THE TRUTH: These actions are those that are
not in accord with commonly known facts. Lying or misrepresenting the
truth are simple examples of this form of deception.
DEVIATION FROM MORAL RECTITUDE: These lapses in ethical
behavior include the departure from the most rudimentary concept of duty
including; conflicts of interest, failure to report unethical or illegal behavior,
and the instigation of actions that go against the moral grain.
RIGHT - VS - WRONG TESTS
Decisions about right vs. wrong can be assessed by testing the idea or action
that you are considering according to the following principles: Simply stated,
If what you are about to do fails one of the following tests, then you should
choose another plan of action!
1. THE LEGAL TEST: Is law breaking involved? If yes, the issue is one of
obedience to the enforceable laws of the land, as opposed to the unenforceable
31.
canons of moral code. If the answer is, yes it is legal there are three other
tests for right vs. wrong to also consider.
2. THE STENCH TEST: Does this course of action have about it an
indefinable odor of corruption that makes you recoil? This is a gut test and
a gut level determination. Always listen to your gut because it tests your
internal code of morality at the psychological level.
3. THE FRONT PAGE TEST: How would you feel if what you are
about to do showed up tomorrow morning on the front pages of the nations
newspaper? What would your response be if a decision made in private
suddenly became public? This is a test of your social mores.
4. THE MOM TEST: If I were my Mother, what would I do? Or If Mom
knew about this what would she think? This is about the moral exemplar
who cares deeply about you and means a great deal to you. Put yourself in
anothers shoes and think about what you are on the verge of doing. It might
well be the wrong choice!
All of these tests above serve to identify the category of Moral Temptation or
Right vs. Wrong.
ETHICAL DILEMMAS
Ethical Dilemmas are defined by Kidder as Right vs. Right and At the
heart of our toughest choices. For example it is Right, on the one hand,
to advocate for Pro Life and Right, on the other hand, to advocate for
Pro Choice. This is a genuine Moral Dilemma precisely because each
side is firmly rooted in basic, core values. When people encounter these
tough choices, it is rarely because they are facing a moral temptation, it is
because they are facing two options that individuals care deeply about (Moral
Dilemma or Right vs Right).
Four Paradigms for Understanding Ethical Dilemmas:
Ethical dilemmas can be neatly categorized into four specific classifications
for consideration. In many situations an ethical dilemma will conform to
more than one area, which may complicate an already difficult decision
making process.
1. TRUTH VS. LOYALTY: Truth, for most people, is conformity with
facts or reality. Loyalty involves allegiance to a person, corporation or body
of people, a government, or set of ideas to which one owes fidelity. It is right
to stand on truth. It is also right to be loyal.
2. INDIVIDUAL VS. COMMUNITY: Individualism assumes that in a
society where each person vigorously pursues his own interests, the social
good would automatically emerge. As such, the rights of the individual are
to be preserved. By community it is meant that the needs of the majority
outweigh the interests of the individual. Communities speak to us in a moral
voice. They lay claims on their members. It is right to consider the individual.
It is also right to consider the community.
3. SHORT-TERM VS. LONG-TERM: Short-term concerns are usually
associated with the satisfaction of current needs in such a way as to preserve
the possibility of a future. Long-term concerns are usually defined by the
projection of future interests in such a way that there will be ample means to
meet future required needs. It is right to think and plan short-term. It is also
32.
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