Scribd Logo
Upload

Welcome to Scribd!

  • 16 views

    Job Responsibilities of Receptionist

    Uploaded by

    Ahmar Ch
    This document outlines the job responsibilities and performance evaluation of a receptionist. It lists the receptionist's key duties as having knowledge of company operations, scheduling appointments, greeting clients, answering calls, computer skills, and maintaining records. It describes an evaluation method that rates the receptionist's performance on a scale of 1 to 4 in areas like greeting visitors, organization, communication, documentation, attitude, computer skills, and call handling. The goal is to reflect the evaluator's assessment of the receptionist in these important job functions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Job Responsibilities of Receptionist

    Uploaded by

    Ahmar Ch
    16 views4 pages
    This document outlines the job responsibilities and performance evaluation of a receptionist. It lists the receptionist's key duties as having knowledge of company operations, scheduling appointments, greeting clients, answering calls, computer skills, and maintaining records. It describes an evaluation method that rates the receptionist's performance on a scale of 1 to 4 in areas like greeting visitors, organization, communication, documentation, attitude, computer skills, and call handling. The goal is to reflect the evaluator's assessment of the receptionist in these important job functions.

    Original Description:

    qwqw

    Original Title

    Evaluation Form

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines the job responsibilities and performance evaluation of a receptionist. It lists the receptionist's key duties as having knowledge of company operations, scheduling appointments, greeting clients, answering calls, computer skills, and maintaining records. It describes an evaluation method that rates the receptionist's performance on a scale of 1 to 4 in areas like greeting visitors, organization, communication, documentation, attitude, computer skills, and call handling. The goal is to reflect the evaluator's assessment of the receptionist in these important job functions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    16 views4 pages

    Job Responsibilities of Receptionist

    Uploaded by

    Ahmar Ch
    This document outlines the job responsibilities and performance evaluation of a receptionist. It lists the receptionist's key duties as having knowledge of company operations, scheduling appointments, greeting clients, answering calls, computer skills, and maintaining records. It describes an evaluation method that rates the receptionist's performance on a scale of 1 to 4 in areas like greeting visitors, organization, communication, documentation, attitude, computer skills, and call handling. The goal is to reflect the evaluator's assessment of the receptionist in these important job functions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 4

    Name:

    Evaluation period:
    Title:

    Date:

    Job Responsibilities of Receptionist:


    1.
    2.
    3.
    4.
    5.
    6.
    7.
    8.

    Receptionist has a sound knowledge of companys operations.


    Active in organizing and scheduling appointments.
    He is good in greeting clients warmly.
    Active in answering and forwarding calls handling.
    Excellent communication skills.
    Efficient in handling computer work and emailing.
    Record all the documents of employees.
    Must have positive attitude and behavior.

    Performance standards:
    Performance evaluation is based on BARS method where appropriate rating
    should be allocated to each behavior ranging from 1 to 4 which will reflect
    evaluator response to key areas of a related person.

    Rating scales for BARs:


    Each behavior can rate at one of 4 scales as follow:
    1.
    2.
    3.
    4.

    Poor
    Average
    Good
    Extremely good

    1. Greet visitors:

    4
    Can expect incumbent to greet visitors warmly with smile and make them
    comfortable.
    3

    Can expect incumbent to greet visitors warmly with smile.

    Can expect incumbent to greet visitors warmly without smile.

    Can expect incumbent not to pay attention on the visitors.

    2. Knowledge of Companys operations:


    4
    Can expect the incumbent to have all the knowledge of companys
    operations.
    3
    Can expect the incumbent to have important knowledge of companys
    operations.
    2

    Can expect incumbent to have mediocre knowledge of companys operations.

    Can expect incumbent to have no idea about companys operations.

    3. Organization and scheduling of meetings:


    4

    Can expect the incumbent schedules and organizes the meetings on time.

    3
    Can expect the incumbent schedules the meeting but failed to organize on
    time.
    2
    Can expect the incumbent not in good scheduling and organizing the
    meetings.
    1
    Can expect the incumbent to have no idea how to schedule and organize the
    meetings.

    4. Communication skills:
    4

    Can expect the incumbent to communicate well with others.

    Can expect the incumbent to communicate well to some extent.

    Can expect the incumbent hesitates in communicating with others.

    Can expect the incumbent to have no idea how to communicate with others.

    5.

    Documentation of records.

    4
    Can expect the incumbent to make records of documents of all the
    employees.
    3

    Can expect the incumbent to make records of documents of few employees.

    Can expect the incumbent to pay less attention on documentation.

    1
    Can expect the incumbent to have no idea how to make records of
    documentation.

    6. Behavior and attitude:


    4
    Can expect the incumbent to have positive attitude and behave well with
    others.
    3
    Can expect the incumbent to have positive attitude and behave well to some
    employees.
    2
    Can expect the incumbent to have negative attitude but behave well with
    others.
    1

    Can expect to have negative attitude and behaviors towards others.

    7. Computer work and Emailing


    4
    Can expect the incumbent to have good command on computer and know
    how to use Email.
    3

    Can expect the incumbent to have good know how of Computer skills.

    2
    Can expect the incumbent to have good computer skills but less command on
    Emailing.
    1
    Can expect the incumbent to have no knowledge of computers skills and
    emailing.

    8. Calls handling:

    Can expect the incumbent to have good command on calls handling.

    Can expect the incumbent to be good in answering and forwarded the calls

    2
    Can expect the incumbent to feel reluctant in answering and forwarding the
    calls.
    1

    Can expect the incumbent to have bad command on calls handling.

    You might also like