Indias Top Banks 2015

Indias Top Banks 2015

Writer Information Management Services

Hitesh Gupta
CEO

How do you think is digitization

revolutionizing the face of Indian
banking industry? What are the
emerging opportunities for your
business and how does your company
plan to tap these opportunities?
Banks face an ever-increasing
need to deliver seamless customer
experiences. They also have to
deal with challenges related to risk
optimization, regulations, cost and
evolution of legacy system. To meet
the needs of the customers and stay
ahead in competition, banks require
sophisticated and scalable business
intelligence tools that can help them
to ensure faster execution.
Managing an ever growing stream
of records, compliance adherence
& risk management are some of the
biggest data related challenges for
any organization. And as the world
becomes more digital in nature,
an ever growing issue for records
management is the conversion of
existing or incoming paper records to
electronic form. Such conversions are
most often performed with the intent
to not only save storage costs & space
but also in hopes of reducing records
retrieval time and ensuring best of
Banks services.
Our
Information
Management
framework addresses your physical
records management needs by
ensuring world class records storage
facilities and predictable retrieval
services. And at the same time ensures
digitisation, data processing services,
DMS & workflow development
and Hosting & Managed Services.
Thus, Banks can focus on their core
businesses with a secure and scalable
data management model, available
whenever and wherever, for real
time decision making and profitable
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growth! Writers domain knowledge

and software development capabilities
span a complete life cycle of data. This
helps us to deploy apps that audit-trail
documents from pickup to digitization
to archiving to any other value added
services of the documents life cycle.
We offer the following solutions:
Complete DMS & Business
Process Management solutions
for Banking processes.
Data management and data
transcription projects.
Data Processing capabilities data entry / manpower supply.
Centralised Content Management
services like data entry, content
audit, KYC etc of images
generated.
Secured Data Logistics
documents and data tapes.

software solutions are delivered as

SaaS deployments and this enables
our Banking Customers to deploy
applications at a faster and cost
effective rates.
And this enables us to deliver a wide
range of services:
Records management and secure
storage services for sensitive
assets of banks.
End-to-end data processing and
digitization of retail assets and
liability products.
Welcome Kit, PDC management
and loan closure related
processes.
Digitization, DMS enablement
and hosting of images on DMS
applications.

for

KRA and other Regulatory audit

support.

Secured Destruction Services of

end of life documents and tapes.

Data tape media storage and

logistics between the banks IT
set-up and DR site.

Banks are having huge amount

of data pertaining to customers
investment and transactions. In your
opinion, what role has been played
by information management service
providers to help the bank to take the
optimal advantages of the available
data to achieve their operational
efficiency and reach?
Our value to the Banking sector is
through our Information Management
technology solutions/services and
pan-India coverage. With a deep
understanding of financial processes,
we deliver data governance needs
of reputed banks across India. We
work with the objective to help banks
focus on core business activities and
enhance customer experience. Our

Implant services.
For our Customers this is the Writer
Advantage:
Leadership across all business
lines.
Scalable network of Information
management centers across
India.
Robust technology built in
house to deliver customised
information solutions across the
lifecycle to enable real time
access.
Range of services and solutions
to take care of your every
Information Management need.
Comprehensive Risk management
Experts Speak

solutions from setting risk

frameworks
to
periodic
assessments
to
immediate
action to protect your assets at
all times.
Statutory Compliance and Data.
Quality Assurance teams to set,
measure and monitor standards
to meet and exceed our customer
deliverables.
Single point of contact through
our Key Account Management
Program to deliver consistent
services across the network.
What is the contribution of banking
and financial services in driving your
business growth? Please elaborate
on the range of services you provide
to your Banking customers.
We believe that Banking sector is
entering into phase of increasing
growth, increasing competition, cost
optimization and financial/social
inclusion. Changing regulations and
the need for technological innovations
will necessitate the need for risk
management and effective monitoring.
This will drive up demand for Records
and Information Management and we
are uniquely positioned to partner
Banking Industry in this endeavour.
The positive vibes sent out by new
Government has given an impetus to
further growth of this industry and
this is bound to infuse unprecedented
enthusiasm within the industry.
Writer Information is clearly ahead
of this growth curve creating new
markets and newer milestones with a
market share of over 50%. PSU Banks
have started outsourcing records
management and other related
service and we serve almost all these
PSBs with the mandates to open up
new Branch locations to serve their
semi-urban and rural reach. We
are also one of the largest records
storage & secure Digitization service
provider to this sector and we will be
the biggest investor over the next few
years on Information Management
Centers and other critical infra &
safety components and thats the
Experts Speak

Writer Advantage our customers can

leverage on.
Our leadership is synonymous with
the innovations that we have brought
into this sector. We have provided
/ tailored excellent solutions for
some of the largest players to enable
streamline their operations in the
most cost-effective manner. We deliver
world class DMS and Business Process
Management solutions that helps
automate and bring in efficiencies
to various Banking processes. Our
foot print covers more than 90% of
Indian Territory with over 9000 touchpoints. We deliver services from our
22 Facilities across the country with
processes that have ISO 9001 and
ISO 27001 accreditations. We have
created completely new class of
storage solutions with customized,
environment-controlled and multilayered security for the emerging
needs of safe handling of high value
documents of various asset classes. We
offer specialized services like Indias
first P4 Level Secured Destruction
for highly confidential documents,
logistics services for media tapes,
specialized content audit, Records
Management consulting and even
data centre co-location.
Please elaborate on the CAPEX plans
of your company for the next 2-3
years?
We continue to invest in newer
Information Management solutions
and capacity expansion to cater to
our Banking customers increasing
business needs. We are investing
over ` 2.5 billion in new state of art
facilities, storage capacity expansion,
Information
technology
and
branches at new locations. And these
investments enable us to deliver
OPEX solutions & services for our
Banking Customers expansion plans.
We are also vigorously pursuing our
international expansion plans and
soon our presence will be felt in the
Middle East and in some of the Asian
markets.

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