CHARLES E. HALL, JR.

620 Fitzgerald Place H: (770)-969-9415

Atlanta, GA 30349 charleshall44@gmail.com M: (678)-570-3219

SUMMARY OF QUALIFICATIONS
Over 16 years of management experience with emphasis on loss prevention and operations in the
retail industry with strengths in:

• Interpersonal Skills • Leadership/Management

• Process Improvement • Team Building
• Vendor Management • Customer Service
• Data Analysis • Contract Negotiations

PROFESSIONAL EXPERIENCE

UNITED PARCEL SERVICES – Atlanta, GA

Load Planner, UPS Atlanta Gateway, 2006- Present
Ensure that all next day packages and cargo containers are accurately distributed and loaded correctly on
the UPS planes.

 Used both the UPS Weight and Balance System along with the Dangerous Goods Loading
Restrictions Guide, to determine the correct placement of the next day air cargo containers on the UPS
planes leaving Hartsfield Jackson Airport.
 Forecast all packages in the UPS computer systems which allows up to the minute package tracking
information for all UPS customers.
 Accurately departed Package Cars and Transport Trailers for over 20 centers while maintaining a plan
a departure scan accuracy frequency of 1 per 90.%.
 Weight and Balance Certified on the UPS Air Fleets, the Boeing 757 and 767, Airbus A300, and
McDonnell Douglas MD-11

THE HOME DEPOT - Atlanta, GA

Supplier Performance Leader, Home Services, 2006-2009
Support the field with all business and compliance related operations involving all Service Providers
doing business with The Home Depot.
 Assist with re writing the guidelines and step by step process used by potential contractors interested
in coming on board to become a service provider for The Home Depot.
 Championed an initiative that involved getting over 3,000 current Home Depot service providers to
sign a new contract to remain a provider.
 Assisted with writing a reference manual containing policies and procedures including state and local
government laws governing contractor business to be used as a guide by the service providers doing
business with The Home Depot.
THE HOME DEPOT - Atlanta, GA
Merchandising Manager, Corporate Loss Prevention, 2005-2006
Support store operations and suppliers in proactively addressing all issues of shrink impacting our
stores by focusing on theft and fraud and operational accountability. Partnered with Merchandising to
support product merchandise protection in our stores.
 Assisted the field associates on shipping and receiving issues that drew attention to advance shipping
notice adjustments that resulted in a recovery of $1.6M.
· Completed lumber shrink project, resulting in a.67 basis point reduction in shrink.
· Identified a major store system deficiency, which lead to the formation of a special team to
investigate it further.
· Assisted in developing lumber striping and UPC labeling guidelines for all lumber plywood
suppliers.
· Developed Online Cashier Book audits used by Internal Audit to verify accuracy of books used
in the stores.
· Assisted merchant with developing new and improved packaging changes for all electrical tools,
which lead to changes in the lock up strategy for electrical tools. Sales improved significantly as
a result of the new lock ups.
· Selected to represent Loss Prevention in a Task Out/Continuous Improvement project for
damaged drywall reduction.
· Provided data that led to changing the register prompt when processing bundle insulation
transactions and reduced shrinkage.

CHARLES HALL PAGE Two

PROFESSIONAL EXPERIENCE (continued)

Operation Manager, Corporate Loss Prevention, 2001-2005
Analyzed all Loss Prevention and Operational processes related to check collections, tool rental and
store use programs within the stores in order to identify shrink and fraud liability.
· Reduced check network authorization fees to $31 K per month, a 15% savings for the company.
· Negotiated new check authorization contract with eFunds saving the company over $1M
annually.
· Converted all internal check collection centers (ten centers), giving them the ability to electronically
represent return checks, saving the company $1M annually. Check collections increased from
57% to 65% as result of the system contributions.
· Negotiated new contract with eFunds to reduce the fees for return checks electronically
represented from $.95 to $.08.
· Assisted team member in developing store associate SOP for processing store use tools by store
associates.

Operations Manager – Metro Washington D. C. and Maryland, 1992-2001

Supervised all operational areas of the store, which included the Special Service desk, Front End,
Receiving, Phone Center, Computer Room and Bookkeeping. Hired and trained store associates for
the various departments within the store. Ensured the store's operating budget was met and provided
the highest quality service to all internal and external customers.
· Conducted all new-hire store orientations for my store and other stores in the district.
· Selected to train all area phone sales associates on the various duties and responsibilities.
· Consistently met operating expense and worker's compensation goals set by the District
Manager.
· Selected as the operations peer training store for Receiving, Phone Center, Bookkeeping, and the
Computer Room associates.
CHRYSLER FIRST COMMERCIAL CORPORATION - Baton Rouge, LA 1987-1991
Dealer Representative –1987-1991
Performed dealer inventory inspections and collected any monies due for the sale of product sold.
Prepared and submitted all required documentation within 24 hours of performance.

BARCLAYS AMERICAN/FINANCIAL- Baton Rouge, LA 1984-1987

Credit Manager-1984-1987
Developed processed and closed consumer and mortgage loans. Analyzed credit statements and
helped develop automobile leasing portfolios.

EDUCATION AND PROFESSIONAL ACHIEVEMENTS

B.S. — Business Education — Boston University

· Vendor Service Meeting Speaker (Topic: Loss Prevention Guidelines for Store Visits)
· Employer of Choice Team Leader for organizing the Awards and Recognition Luncheon

COMMUNITY ACTIVITIES

· KaBoom Blitz, KaBoom Builds, and Habitat for Humanity Volunteer

· Volunteer photographer for the First Annual Homer Fund Golf Tournament