KRISTEL WUNDERLIN

OBJECTIVE
To obtain an inside sales position that will utilize my
extensive customer service experience to foster customer
relationships and enhance profitability.

EXPERIENCE
May 2006 – present BioLab, Inc: A
Chemtura Company
Technical Solutions Specialist
 Knowledgeable in SAP and CRM

 Counselor Sales Person and Versatile Sales Person

certified
 Responsible for training peer team to help build
upselling and customer management skills.
 Specialize in customer conflict resolution and customer

satisfaction
 Field technical calls from consumers, sales, and direct

customers
 Troubleshoot technical issues involving water chemistry

and/or finished products as well as all water analysis

software across brands
 Product and technical training for new hires

 Built and scripted online training modules for customer

training and development

 Prepare and deliver technical presentations for
customers
 Place orders for direct customers and distributors, track

shipments, provide order status updates and assist with

invoicing and billing
 Responsible for $200K of upsell since April of 2008

 Serve as Account Specialist for particular vendors

 Create and manage informational spreadsheets

July 2005 – May 2006 Smart Marketing

Lawrenceville, GA
Customer Service Manager
 Call Center Manager for department that fielded calls
for eleven websites; supervised eight direct reports
 Handled all sales for websites, while managing
employee performance bonuses and commission plans
as well as employee development and discipline
 Specialized in customer conflict resolution and service
satisfaction
 Handled all sales for websites, while managing
employee performance bonuses and commission plans
as well as employee development and discipline
 Instituted shipping control measures to enhance
customer satisfaction and increase customer
satisfaction survey results
 Fielded approximately 100 phone calls per day and
managed all incoming customer e-mails (500-750 per
day)
 Placed orders for customers, tracked shipments,
provided order status updates and assisted with
invoicing and billing
 Provided direct contact with vendors to expedite
processes and ensure order fulfillment

November 2004 – April 2005 EQ Marketing, Inc.

Atlanta, GA
Account Manager
 New customer acquisition for Fortune 500 clients
 Business to business sales and marketing, customer
service, new hire training, interviewing, evening settle-
ups, customer follow-up
 Selling the concept of Quill Office Supplies and getting
customers started with client

July 2004 – October 2004 Airflotek, Inc.

Decatur, GA
Administrative Assistant
 All secretarial duties including answering phones,
posting deposits, posting invoices, scheduling
appointments, entering invoices, filing, billing
customers and interacting with freight companies
 Assisted with accounts payable and receivable
 Left company to pursue sales opportunity with EQ
Marketing

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EDUCATION
1995 – 1999 South Gwinnett High School
Snellville, GA
 High School Diploma

Graduated as Hope Scholarship recipient

2001 – 2003 Georgia Perimeter College
Lawrenceville, GA
 Some coursework completed
Psychology major; Spanish and Accounting minor

REFERENCES
Available upon request

E-MAIL KRISTEL.WUNDERLIN@GMAIL.COM
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2460 MILLERBROOK DRIVE • DULUTH, GA 30096 • PHONE (678) 548-0364