Professional Documents
Culture Documents
Notes of Future of Travel & Tourism Management
Notes of Future of Travel & Tourism Management
The front office of a hotel is perhaps the most important area of the organization. The employees
that make up his department are the first and sometimes only representatives of the establishment
with whom guests interact. Although the organizational structure of the hotels front office varies
depending upon whether the facility is a small business or a large resort, certain roles are found
within all organizations.
Front Desk Manager
The front office manger or front desk supervisor overseas all front office operations for the hotel.
As staff manager, this individual schedules employees to ensure that there is proper coverage and
all times. She also implements any policies or procedures that are administered by hotel
management. When VIPs, such as celebrities or dignitaries, stay at the establishment, she is often
responsible for giving them the personal attention they require. In most instances, the front desk
manager reports to the hotels general manager.
Reservations
The reception and reservations employees of a hotel front office interact with guests the most.
Reservation clerks communicate with perspective the guests via the telephone and Internet,
scheduling their stays and documenting any special needs they may have. For example, if a guest
requests a room on a nonsmoking floor, the reservation clerk will make special note of this, so
that an appropriate room will be ready when the guest arrives.
Reception
When guests arrive, front desk clerks check them in, imputing their names into the facilities
registry, assigning them to a room and answering any basic questions or requests the guests may
have throughout their stay. For example, a guest may call the front desk to report a leaky
bathroom faucet. The clerk would then contact the maintenance department so that the
appropriate repairs can be made. At the end of the guests stay, a front desk clerk checks them
out. In addition, the clerk reports any concerns the guest man had to management.
Porter Service
A hotel bellhop or porter greets guests once they checked into the establishment. This individual
carries the guests luggage while showing them to their room. Ensuring that everything in the
room is in order and properly working, the porter checks room equipment, such as lighting and
ventilation. He may also instruct visitors in the operation of hotel systems, such as the television
remote control and telephones.
Concierge
The concierge of a hotel is a front office professional who coordinates guests entertainments,
travel and other activities. Any time guests have a question, such as directions to local
attractions, she finds the answer as quickly as possible. In addition, she makes restaurant
reservations, orders car service and may even arrange personal shopping for the guests.
Importance of Housekeeping
Housekeeping is the department that deals essentially with cleanliness and all ancillary service
attached to that.
The standard plays an important role in the reputation of the hotels. One feels comfortable only
in the environment which is clean and well ordered, so cleanliness is important for health
foremost also for well being.
Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue
generating department, the housekeeping department takes care of all rooms is often largest
department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as
individual units of bedroom. Some interconnected rooms are also made which will be helpful to
the guest and families. Many hotels offer suits to the guest.
Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel
aims to make environment comfortable and offer specialised service to the guest.
Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquors which
generate the revenue of the hotel. They are available in banqueting, meeting and private party
facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days
shopping arcade also found in hotels.
A health club is a part of facilities of most large hotels especially resort hotels this also include
swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by
nice colour scheme, attractive furnishing and a well kept efficient staff.
House keeping is the department determine to a large extent whether guests are happy during
stay and in turn mankind they return to the hotel. The fine accommodation and service are
provided to the guest so they are pleased with the hotel. The guest satisfaction is its primary
object and the hygiene factor must always be present in the hotel.
In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses
revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness,
lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest
spend more time alone in his room than any other part of the hotel, so he can check up the
cleanliness he wishes to as some of the guest are more health conscious these days.
He may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If
drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room
supplies are service like quick laundry and dry cleaning service shows guest that hotel is
considering his comfort and wishes to please him. not only this from the cleanliness of lobby,
public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot
about hotel. it can be positive or negative judgement we can conclude that housekeeping
department contributes greatly to all guest impression of the hotel.
It is usually defined by the output of products. But it doesnt include the manufacturing of
food & drink and its retailing.
The basic function: serve food & drink to people and to satisfy their various types of
needs.
The main aim is to achieve Customer Satisfaction. The needs that customer might be
seeking to satisfy are:
Physiological: the need of special food items
Economic: the need for good value for the price paid
Social: a friendly atmosphere
Psychological: the need for enhancement of selfesteem
Convenience : the desire for someone else to do the work
Seat turnover
Customer spend/ average check
Revenue per member of staff
Productivity index
Ratio of food and beverage sales to total sales
These categories enable hotels of similar size to compare operating procedures and statistical
results .
2.Target Markets
Hotel target many markets and can be classified according to the markets they attempt to attract
their guests. Common type of markets include business, airport, suites, residential, resort ,
timeshare , casino , convention and conference hotels .
Business Hotels: - These hotels are the largest group of hotel types and cater primarily to
business travellers and usually located in downtown or business districts . Although Business
hotels primarily serves business travellers , many tour groups, individual tourists and small
conference groups find these hotels attractive. Guest amenities at business hotels may
include complimentary newspapers, morning coffee, free local telephone calls , Break fast
etc. In addition to this facilities like access to business centre , personal computer , Wi-Fi and
fax machines also provided to the guest.
Airport Hotels: - These type of hotels typically target business clientele, airline
passengers with overnight travel layovers or cancelled flights and airline personnel. Some
hotels might give free transport between hotel and airport . Some hotels also provide meeting
facilities to attract guests who travel to a meeting by air and wish to minimize ground travel.
Another attraction of these hotels is instead of charging the guest on a daily basis guest can
also pay for their room on a hourly basis.
Suite Hotels: - These kind of hotels are the latest trend and the fastest growing segments
in the hotel industry . Main attraction of these hotels is guestrooms with a living room and a
separate bedroom. In exchange for more complete living room suite hotels generally have
fewer and more limited public areas and guest services than other hotels . This also helps
keep suite hotel's guestroom prices competitive in the market .Professionals such as
accountants, lawyers, business men and executives find suite hotels particularly attractive as
they can work and also entertain in an area besides the bedroom.
Extended Stay Hotels: - Extended stay hotels is somewhat similar to the suite hotels ,
but usually offers kitchen amenities in the room . These kind of hotels are for travellers who
want to stay more than a week and does not want to depend on the service of the hotel .
Extended service hotels usually does not provide any F & B service or Laundry service etc.
These kind of hotels are considered by guests as "Home away from home "
machines , kitchen utensils etc. Residential hotel also provided Housekeeping , laundry ,
telephone and in some hotels a restaurant and lounge etc will be present on the premises.
Resort Hotels: - Resort hotels are usually located in the mountains, on an island , or in
some other exotic locations away from city's . These hotels have recreational facilities ,
scenery , golf , tennis , sailing , skiing and swimming . Resort hotels provide enjoyable and
memorable guest experiences that encourage guest to repeat to the resort.
Bed and Breakfast Hotels :- These are houses with rooms converted into overnight
facilities , this can size up to 20 to 30 guest rooms . They are also known as 'Home Stay's'.
The owner of the B&B usually stay on the premises and is responsible for serving breakfast
to guest . Due to the limited services offered at these hotels the price for room is very less
than any full service hotel.
Timeshare and condominium Hotels: - Another new type or segment of the hospitality
industry is the timeshare hotels. These are sometimes referred to as " Vacation-interval"
hotels . Timeshare hotels are where the guests who purchase the ownership of
accommodations for a specific period .These owners may also have the unit rented out by the
management company that operates the hotel . Condominium are similar to timeshare but the
difference between the two lies in the type of ownership. Units in condominium hotels only
have one owner instead of multiple owners , each for a limited amount of time each year. In a
condominium hotel, an owner informs the management company if when he/ she wants to
occupy the unit.
Casino Hotels :- Hotels with gambling facilities may be categorized as a distinct group
called Casino Hotels .Although the food and beverage operations in casino is luxurious their
functions is secondary to and supportive of casino operations. Casino hotels attract guest by
promoting the gambling and other entertainments.
Conference Centres: - These type of hotels focus on meeting and conferences and
overnight accommodation for meeting attendees. They also provide High quality audiovisual
equipments, business services , flexible seating arrangements , flipchart etc. These hotels
mostly located outside the metropolitan areas and have facilities like golf , swimming pools ,
tennis courts , fitness centres , spas etc.
3. Levels Of service
World class service: - These are also called luxury hotels , they target top business
executives, entertainment celebrities , high- ranking political figures, and wealthy clientele as
their primary markets . They provide upscale restaurants and lounges , concierge services and
also private dining facilities . Guestrooms are oversized , heated and plush bath towels , large
soaps bars , shampoo , shower caps and all amenities . Housekeeping services are given two
times a day including turn-down service . Above all luxury hotels give personalized service
to the guest and have a relatively high ration of staff members to guests.
Mid-Range Service: - Hotels offering mid-range service appeal ti the largest segment of
the travelling public . This kind of hotels does not provide elaborate service and have a
adequate staffing . They also provide uniformed service , food and beverage room service, in
room entertainment's and also Wi-Fi . Property may offer a speciality restaurant , coffee shop
and lounge that cater to visitors as well as hotel guests . Type of guests who like to stay at
these hotels are business people , individual travellers ,and families . Rates are lower than
luxury hotels as they provide fewer services , smaller rooms and a smaller range of facilities
and recreational activities .
Chain hotels :- These kind of ownership usually imposes certain minimum standards,
rules , policies and procedures to restrict affiliate activities . In general the more centralized
the organization tge stronger the control over the individual property . Some chain have
strong control over the architecture, management and standards of affiliate properties .
Others concentrate only on marketing , advertising and central purchasing .
B & B Some sort of breakfast is included with your hotel night stay. They
breakfast to range from a drink or coffee with a roll to a full breakfast.
Home exchange or House Swap This is exchanging your home for another house
for a set time period. This is often arranged through a travel service or club that you
join.
Apartment Rental or Flat Usually has a kitchen, sleeping area and bathroom not
shared.
Hostel Shared bedrooms & bathrooms (anyone they rent them to no choice of
roommates) Some hostels have private bedroom or bathrooms at an extra price.
Mostly used by young single travelers.
Motel Rooms usually open out to a parking lot. As the name implies it caters
mostly to motorists.
Lodge Usually out in nature, often made from logs, wood or other natural
material.
Inn An inn is a small hotel usually either in the country or with a pub or tavern. A
lot of the time they also have food available there.
Campus or Dorm Room College room style usually twin beds or bunk beds.
Capsule or Cube Small sleeping cube or capsule, nothing but a bed. There are
usually a shared area with TV and bathroom
Bungalow A small house or cottage is often called a bungalow. People call all kinds
of houses bungalows so check to see what it really is.
Extended Stay Usually more like an apartment that rents by the week or month.
Resort Along with the hotel room will be common areas amenities such as a
swimming pool, dining, game room, workout facilities, etc.
Guest House A house used to rent on a short term basis for travelers
Depending on the country that you are traveling the names of the type of
accommodation may change. There are many different choices when it comes to
picking your vacation accommodations. Maybe next time look through this list and
see if there is one you would like to try that you hadnt thought of before
UNIT-4
Airline Station Manager : Roles and Responsibilities
INTRODUCTION
Airline industry is highly volatile industry with so many factors affecting its operation and can
cause damage to the image of an airline and also loss for its financial performance. The situation
become more crucial for large airlines which has operations cover regionally and internationally.
Normally, premium airlines will have their station office at international destination they fly to.
Thus, Airport Services Manager appointed at the station airport.
Airport Services Manager is an airlines representative at the station which has many
responsibilities which cover almost every aspects of airline business in a small scale compare to
Managing Director at the headquarter. Therefore, he/she must be a highly knowledgeable person
on airlines business and operations. He/she also an authorized person or given a mandate to make
decision either critical or non-critical decision within the allowable limit to ensure the success of
airline business. Airport Service Manager (ASM) do not work individually, he need support from
every stakeholder involved either from managerial scope or networking with the related parties.
ASM spend a lot of time developing and maintaining interpersonal relationship and creating a
conducive work culture as a support environment.
There a lot of significant value to list down to show the importance of ASM towards the success
of airline industry. The importance of ASM can be look at on how large his job specification
covers, and also his responsibilities. Generally the Airport Services Manager can be simplified
and divided into 9 major functions as being shown in the diagram below:
it with support from the flight operations staff. For example, flight MH1 from KUL LHR using
A380 will need 1 set of crews consist of 22 cabin crews and 4 technical crews for 13 hours of
journey. Therefore as Malaysia Airlines airport services manager at LHR airport, he/she must
ensure at least 1 set of crew ready in LHR to take over the flight MH1 back to KUL. At the
meantime, ASM need to ensure the previous set of crew have proper and enough rest according
to ICAO standards before they are being prepared for the next flight. In fact, all crews must be
ensured they have valid documents, approval or licenses to serve as crews on board, which is
also responsibility fall under ASM. The importance of ASM in term of ensuring smooth flight
operations towards the success of airline industry is undeniable.
Airport Operations
Airport Services Manager also importance to manage the airport operations which support the
smooth operations of a flight to embark and disembark. The importance of airport services
manager here is to decide whether the airline need to have their own staff for airport operations
or outsourcing to third party. The ASM need to evaluate which one is better for the profitability
and successfulness of airlines business. For an airline to hire their own staff for airport
operations at the station will be costly, furthermore there will be many requirements to be
fulfilled according to the countrys law. Outsourcing would be a better choice for airport
operations such as check in process, ground support services, catering, and others.
The ASM also need to liaise with local authority such as immigration, custom, and airport
authority. In fact, the ASM should have good networking with local authority not only to portray
a good image of the airlines but the most important is to have a smooth operations involved with
the local authority in friendly manner. Besides, airport services manager (ASM) is important to
deal with passengers moreover if passenger among VIP people. It is more important if the flight
is non-normal flight such as delayed flight especially because of the airline or aircraft technical
problem. In that situation, the airline miss the slot for take-off, need to re-arrange the time with
air traffic control, maybe need to relocate the gate & bay, dealing with emotional passengers, that
is where ASM is very important to handle that situation, find the solution and prevent worst
scenario.
Besides, when the airport operations outsourced to the other parties, ASM has to evaluate the
agreements with those involved such as ground handling services agent, catering, passenger
services and other parties whether they offer the good price for airline sustainability and ensuring
their service level at agreed condition as stated in the agreement. In addition, ASM at the station
need to ensure passenger comfort level before boarding at the optimum level along the processes
they need to go through and a good moment of truth to the passenger.
Customer Management
Airlines customer consist of two categories, internal and external customer. Internal customers
are flights crew, engineering crew, and staffs. While the external customers are passengers, local
authority such custom and immigration, and airport. Both type exist at the station and ASM is
important person to manage both type of customer. Internal crew for example, whenever flights
arrive at the station, ASM need to take care of their needs. They need to be provided with airport
to hotel transport, good accommodation and facilities for their comfort during the stop. All
engineering crews and staffs at station manage by ASM, thus ASM need to concern about them
and fulfil the requirements by the labor law of the country. Different country will have different
labor law, thus ASM is important as an airline representative there to have knowledge on the
particular aspect.
The most important external customer to the airline are their passengers. Therefore, it is
important to have ASM at the station to ensure passengers get the best services that airline can
offers and fulfil their needs and wants. The ASM must ensure his/her staff practice courteousness
to the passenger in their service. Same goes to other external customer, where ASM is
functioning to maintain good relationship with all of them.
Emergency Response
Emergency response is an important and crucial task to handle, especially if any emergency
situation happen in destination or station country. Thus, airline definitely need to have ASM for
its business sustainability. The emergency can be minor or major, if it happen at the station ASM
is the responsible person to deploy emergency response team, communicate with headquarter,
and cooperate with local authority. For example, aircraft shot down such as MH17 depart from
Amsterdam (AMS) to Kuala Lumpur (KUL), the airport services manager at AMS responsible to
deploy emergency response team at the Amsterdam station.
Audit
Airport services manager (ASM) is important person to manage the auditing activities at the
station. The audit activities can be divided into three categories, Technical Audit, Financial
Audit, and Legal Audit regarding with the station office. Local civil aviation authority will run an
audit on airlines operating at their country to ensure safe conduct being practiced by all parties.
The technical audit includes the maintenance practice by the airlines, flight operations manual
and other related procedures. For example, if in Malaysia, DCA require the operations manual to
be updated every 2 years. Once updated, the manual will be audited by DCA before send it over
to all stations. In station, audit have to ensure the station has the current and latest manuals.
While Legal Audit would be auditing on contractual basis such as agreements with ground
handling agents, catering, airport services, and hotels. In at least once a year, financial audit will
be carried out to audit the budget and expenses of the station and other related financial
materials.
Financial Well-Being
Airport service manager (ASM) also important to manage financial well-being at the station.
He/she has to prepare annual budgets, capital expenditures and long-term development of fiscal
goals of the station for the success of the airline in industry. ASM have to deal with daily
financial task such as paying bills, management payment received and other tasks.
CONCLUSION
An airport manager is responsible for the day-to-day operation of the facility. The position has a
broad range of duties, including managing transportation schedules, supervising employees and
coordinating vendors. Managers are also responsible for compliance with federal, state, and local
law.
Being an airport services manager or airline station manager is not an easy task for he/she need
to cover almost every aspect of airlines business and operations. It requires high knowledge and
skills, experience and high motivation to be a successful station manager which will contribute to
the success of an airline in the industry. An ASM have to be in 100% of preparedness for
anything with the best contingency plan. Therefore, ASM cannot work in isolation, he/she needs
a good teamwork to achieve the target and increase revenue for the airline.
IATA
ICAO
Name
City
AGX
VOAT
Agatti Island
AMD
VAAH
Ahmedabad Airport
Ahmedabad
AJL
VEAZ
Aizawl Airport
Aizawl
AKD
VAAK
Akola Airport
Akola
IXV
VEAN
Along Airport
Along
LKO
VILK
Amausi Airport
Lucknow
LUH
VILD
Amritsar Airport
Ludhiana
ABCDGHIJKLMNOPRSTVWZ
B
#
IATA
ICAO
Name
City
IXB
VEBD
Bagdogra Airport
Bagdogra
IXE
VOML
Bajpe Airport
Mangalore
IXL
VILH
Leh
RGH
VEBG
Balurghat Airport
Balurghat
IXD
VIAL
Bamrauli Airport
Allahabad
SHL
VEBI
Barapani Airport
Shillong
BEK
VOPN
Bareli Airport
Bareli
BEP
VOBI
Bellary Airport
Bellary
BLR
VOBG
Bangalore
10
BUP
VIBT
Bhatinda Airport
Bhatinda
11
BHU
VABV
Bhavnagar Airport
Bhavnagar
12
BHO
VABP
Bhopal Airport
Bhopal
13
BBI
VEBS
Bhubaneswar Airport
Bhubaneswar
14
BKB
VIBK
Bikaner Airport
Bikaner
15
PAB
VABI
Bilaspur Airport
Bilaspur
16
IXR
VERC
Ranchi
17
GAU
VEGT
Borjhar Airport
Guwahati
Top
ABCDGHIJKLMNOPRSTVWZ
C
#
IATA
ICAO
Name
City
1 CBD
VECX
Car Nicobar
2 IXC
VICG
Chandigarh Airport
Chandigarh
3 MAA
VOMM
Chennai
4 BOM
VABB
Mumbai
5 IXU
VAAU
Chikkalthana Airport
Aurangabad
6 COK
VOCI
Kochi
7 COH
VECO
Cooch Behar
8 CDP
VOCP
Cuddapah Airport
Cuddapah
ABCDGHIJKLMNOPRSTVWZ
D
#
IATA
ICAO
Name
City
UDR
VAUD
Dabok Airport
Udaipur
GOI
VAGO
Dabolim Airport
Goa
NMB
VADN
Daman Airport
Daman
DAE
VEDZ
Daparizo Airport
Daparizo
DAI
Darjeeling Airport
Darjeeling
DED
Dehra Dun
DEP
Deparizo Airport
Deparizo
IDR
VAID
Indore
DBD
VEDB
Dhanbad Airport
Dhanbad
10
DIB
VEMN
Dibrugarh Airport
Dibrugarh
11
DMU
VEMR
Dimapur Airport
Dimapur
12
DIU
VA1P
Diu Airport
Diu
VIDN
ABCDGHIJKLMNOPRSTVWZ
G
IATA
ICAO
Name
City
DHM
VIGG
Gaggal Airport
Dharamsala
ISK
VANR
Gandhinagar Airport
Nasik
GAY
VEGY
Gaya Airport
Gaya
GOP
VEGK
Gorakhpur Airport
Gorakhpur
JGA
VAJM
Govardhanpur Airport
Jamnagar
GUX
VAGN
Guna Airport
Guna
GWL
VIGR
Gwalior Airport
Gwalior
ABCDGHIJKLMNOPRSTVWZ
H
#
IATA
ICAO
Name
City
HSS
VIHR
Hissar Airport
Hissar
HBX
VAHB
Hubli Airport
Hubli
HYD
VOHY
Hyderabad
Top
ABCDGHIJKLMNOPRSTVWZ
I
IATA
DEL
ICAO
VIDP
Name
City
New Delhi
ABCDGHIJKLMNOPRSTVWZ
J
#
IATA
JLR
JGB
JSA
4
5
ICAO
VAJB
Name
City
Jabalpur Airport
Jabalpur
Jagdalpur Airport
Jagdalpur
VIJR
Jaisalmer Airport
Jaisalmer
PYB
VEJP
Jeypore Airport
Jeypore
JDH
VIJO
Jodhpur Airport
Jodhpur
ABCDGHIJKLMNOPRSTVWZ
K
#
IATA
ICAO
Name
City
IXH
VEKR
Kailashahar Airport
Kailashahar
IXQ
VEKM
Kamalpur Airport
Kamalpur
IXY
VAKE
Kandla Airport
Kandla
KNU
VIKA
Kanpur Airport
Kanpur
IXK
VAKS
Keshod Airport
Keshod
HJR
VAKJ
Khajuraho Airport
Khajuraho
AGR
VIAG
Kheria Airport
Agra
IXN
VEKW
Khowai Airport
Khowai
KLH
VAKP
Kolhapur Airport
Kolhapur
10
KTU
VIKO
Kota Airport
Kota
11
CCJ
VOCL
Kozhikode Airport
Kozhikode
12
KUU
VIBR
Bhuntar Kullu.
13
IXS
VEKU
Kumbhirgram Airport
Silchar
ABCDGHIJKLMNOPRSTVWZ
L
#
IATA
ICAO
Name
City
IXI
VELR
Lilabari Airport
Lilabari
PNQ
VAPO
Lohegaon Airport
Pune
Top
ABCDGHIJKLMNOPRSTVWZ
M
#
IATA
ICAO
Name
City
IXM
VOMD
Madurai Airport
Madurai
LDA
VEMH
Malda Airport
Malda
MOH
VEMN
Mohanbari Airport
Mohanbari
IMF
VEIM
Municipal Airport
Imphal
MZA
Muzaffarnagar Airport
Muzaffarnagar
MZU
VEMZ
Muzaffarpur Airport
Muzaffarpur
MYQ
VOMY
Mysore Airport
Mysore
ABCDGHIJKLMNOPRSTVWZ
N
#
IATA
ICAO
Name
City
1 NDC
VAND
Nanded Airport
Nanded
2 CCU
VECC
Kolkata
3 NVY
VONV
Neyveli Airport
Neyveli
ABCDGHIJKLMNOPRSTVWZ
O
#
1
IATA
OMN
ICAO
Name
Osmanabad Airport
ABCDGHIJKLMNOPRSTVWZ
City
Osmanabad
P
#
IATA
ICAO
Name
City
PGH
VIPT
Pantnagar Airport
Pantnagar
IXT
VEPG
Pasighat Airport
Pasighat
IXP
VIPK
Pathankot Airport
Pathankot
PAT
VEPT
Patna Airport
Patna
CJB
VOCB
Peelamedu Airport
Coimbatore
PNY
VOPC
Pondicherry Airport
Pondicherry
PBD
VAPR
Porbandar Airport
Porbandar
IXZ
VOPB
Port Blair
PUT
Puttaparthi Airport
Puttaparthi
Top
ABCDGHIJKLMNOPRSTVWZ
R
#
IATA
ICAO
Name
City
RPR
VARP
Raipur Airport
Raipur
ATQ
VIAR
Amritsar
RJA
VORY
Rajahmundry Airport
Rajahmundry
RAJ
VARK
Rajkot Airport
Rajkot
RJI
Rajouri Airport
Rajouri
RMD
Ramagundam Airport
Ramagundam
RTC
Ratnagiri Airport
Ratnagiri
REW
Rewa Airport
Rewa
RRK
VERK
Rourkela Airport
Rourkela
10
JRH
VEJT
Rowriah Airport
Jorhat
11
BHJ
VABJ
Bhuj
12
RUP
VERU
Rupsi Airport
Rupsi
VARG
ABCDGHIJKLMNOPRSTVWZ
S
#
IATA
ICAO
Name
City
SXV
VOSM
Salem Airport
Salem
TEZ
VETZ
Salonibari Airport
Tezpur
IXG
VABM
Sambre Airport
Belgaum
JAI
VIJP
Sanganeer Airport
Jaipur
TNI
VIST
Satna Airport
Satna
IXJ
VIJU
Satwari Airport
Jammu
SSE
VASL
Sholapur Airport
Sholapur
SLV
VISM
Simla Airport
Simla
IXA
VEAT
Singerbhil Airport
Agartala
10
IXW
VEJS
Sonari Airport
Jamshedpur
11
NAG
VANP
Sonegaon Airport
Nagpur
12
SXR
VISR
Srinagar Airport
Srinagar
13
STV
VASU
Surat Airport
Surat
ABCDGHIJKLMNOPRSTVWZ
T
#
IATA
ICAO
Name
City
1 TEI
VETJ
Tezu Airport
Tezu
2 TJV
VOTJ
Thanjavur Airport
Thanjavur
3 TRV
VOTV
Trivandrum
4 TIR
VOTP
Tirupati Airport
Tirupati
5 TRZ
VOTR
Trichy Airport
Trichy
6 TCR
Tuticorin Airport
Tuticorin
ABCDGHIJKLMNOPRSTVWZ
V
#
IATA
ICAO
Name
City
BDQ
VABO
Vadodara Airport
Vadodara
VNS
VIBN
Varanasi Airport
Varanasi
VGA
VOBZ
Vijayawada Airport
Vijayawada
VTZ
VEVZ
Vishakhapatnam Airport
Vishakhapatnam
Top
ABCDGHIJKLMNOPRSTVWZ
W
#
1
IATA
WGC
ICAO
VOWA
Name
City
Warangal Airport
Warangal
ABCDGHIJKLMNOPRSTVWZ
Z
#
1
IATA
ZER
ICAO
VEZO
Name
Zero Airport
City
Zero
Desk. To verify Your vital medication and/or medical supplies, You will require
medical documentation (e.g. letter) from Your treating doctor confirming that You
must carry this medication and/or supplies. Passengers travelling with controlled
drugs and/or injectable materials are advised to carry a medical letter/prescription
confirming the details of the drugs and their intended use.
Wheelchairs and Mobility Equipment
Wheelchairs and mobility that cannot be lifted manually into the aircraft hold will
only be accepted for travel if both airports can provide the facilities to load /
unload the device. Please note that some airports may not have sufficient
equipment for lifting heavy wheelchairs and mobility aids. Notifying Us 48 hours
prior to Your departure will enable Us to establish this and use reasonable efforts to
accommodate Your needs. Two items of mobility equipment (eg: wheelchairs,
mobility aids) per passenger will be carried free of charge in addition to a
Passengers Hold Baggage allowance. Sporting wheelchairs may be included in
this allowance. However, any sporting wheelchair(s) carried in addition to the two
items of mobility equipment per passenger allowed will be treated as Sports
Equipment (see Article 20.4 (Baggage, Hold Baggage) and Article 20.6 (Baggage,
Sports Equipment) and the applicable fee will be charged.
Wheelchairs that are powered by sealed, non-spillable types of battery are
acceptable for carriage on easyJet aircraft. easyJet will not carry wheelchairs with
un-sealed, spillable batteries.
Wheelchair assistance can be provided at the airport for passengers who require
assistance (including passengers who use wheelchairs, passengers who cannot
walk unaided, passengers who are unable to climb the aircraft steps, or passengers
who cannot walk long distances). You should inform easyJet at the time of
making a Booking, and no less than 48 hours before Your scheduled departure
time, to arrange this service. Additional seat requirement
Our minimum seat dimensions are as follows:
Pitch (distance between back of seat and back of seat in front): 29" (approx.
72.5cm)
Width (distance between armrests): 17 " (approx. 44cm)
If You are unable to fit into a single seat with the above dimensions for any reason
(including medical requirements e.g. a broken leg) You will be required to
purchase additional seats at the prevailing rates to accommodate Your needs.
journeys on all flights starting and finishing within mainland Europe (excluding
UK routes and Kosovo) and to/from United Kingdom to mainland Europe from all
of the UK airports that we serve, subject always to Our Terms and Conditions.
Acceptance for carriage of Guide or Assistance Dogs in the aircraft cabin is subject
to the Passenger assuming full responsibility for the Guide or Assistance Dog,
including for Flights on UK routes ensuring that the Guide or Assistance Dog
meets the requirements of the UK Pet Travel Scheme.
We will not accept liability for any Guide or Assistance Dogs that are not properly
documented when they present for carriage, including any liability for injury to, or
loss, delay, sickness or death of the animal generally or for any costs incurred in
the event that the Guide Dog or Assistance Dog is refused entry into or passage
through any country, state or territory.
Guide or Assistance Dogs will be accommodated free of charge on the floor of the
aircraft at the feet of the handler. Guide or Assistance Dogs must wear a harness, to
be supplied by the handler, at all times whilst in the airport terminal and whilst on
board the aircraft. The harness must be tied to the owners seat belt during take-off,
landing, turbulence and when the fasten seat belt sign is illuminated.
To ensure that all necessary procedures are completed, passengers with Guide or
Assistance Dogs are recommended to present themselves at the Bag Drop Desk 90
minutes prior to the scheduled departure time of their Flight. Please refer to Article
12 (Check-in and Airport Procedures) for further information.