DENNIS R.

REYES
DReyes4783@yahoo.com
(210) 241-7605

A dynamic, leadership executive with over 16 years of experience within a broad range of industries, markets, services and
technologies. Expert direct sales, business acquisition, business development and account management qualifications with
bottom-line proven results and consistent success in maximizing efficiency, improving client experiences and enhancing revenue.

Management, Sales & Leadership Qualifications

- Business Acquisition
- Account Management
- Marketing

- Business Development
- Pharmacy Technology
- Training Development

- Operations/Client Services
- Customer Service Adherence Development
- Quality Assurance & Performance Standards

PROFESSIONAL EXPERIENCE:
Director of Marketing
Architext, Inc.

As an individual contributor, responsibilities included the development, implementation and coordination of all direct
sales and marketing efforts within the retail chain pharmacy information technology market (e.g., Rite Aid, Costco,
Kroger, Kmart, Target, Safeway etc.) throughout the United States and Canada. All discussions, meetings, presentations
and ultimate contract execution take place at the Director, VP or C-Suite (CEO, CIO, CFO, COO etc.) level
Established client management processes and procedures to further enhance all current customer relationships by utilizing
specifically timed and coordinated warm calls, E-mails and face-to-face meeting requests
Designed and implemented client management processes for potential new business-to-business opportunities by
expanding organizations social media footprint, developing E-mail marketing campaigns, utilizing timed and coordinated
cold calls
Responsible for attending all HIPAA compliance conferences and/or meetings with organizations such as the U.S. Food
and Drug Administration, National Council for Prescription Drug Programs (NCPDP) and National Association of Chain
Drug Stores (NACDS)
Additional responsibilities included maintenance of all annual contract/license agreement negotiations, oversight
management of development and design of all marketing materials (e.g., Power Point presentations, product overview
brochures, conference banners, logos, sales fact sheets, etc.), conducting webinar and/or in-person presentations and daily
contact with clients and partners
Results: Gross software sales increased from $200,000 to over $1,000,000, market share grew by 17% and the total
number of face-to-face meetings, webinar presentations and/or product overview conference call opportunities
quadrupled

Senior Account Manager

West Corporation

January 2004 April 2015

September 1999 December 2003

Responsible for 100% client satisfaction and daily campaign performance through design and management of outbound
acquisition programs for Fortune 200 companies
Developed and executed sales procurement, lead generation and relationship deepening campaigns via a network of over
5,000 employees and 15 call centers located throughout the United States and Jamaica
Designed sales programs, technology infrastructure and quality assurance control procedures
Worked within assigned account base to identify opportunities to further grow business and drive revenue
Results: Launched a pilot campaign with a national credit card corporation (i.e., Visa) that was scheduled to last for
only 6 months, but evolved into a multi-year relationship while contributing over 20% of annual revenues for the division

DENNIS R. REYES
DReyes4783@yahoo.com
(210) 241-7605
May 1998 May 1999

Account Manager
Tri-Starr Personnel, LTD., formerly The Kennmark Group

Executed outside sales and marketing duties by acquiring new client companies who were seeking qualified
employment candidates
Developed and designed all company client Power Point presentations, brochures and web page layouts
Results: New business development efforts resulted in excess of $1,000,000 in revenue over a 12 month period of
prospecting within assigned territory

Staffing Administrator
Tri-Starr Personnel, LTD., formerly The Kennmark Group

December 1997 May 1998

Responsible for performing HR functions such as recruiting, interviewing, testing, reviewing, evaluating, selecting,
training and placement of qualified candidates seeking employment opportunities
Results: Recognized for developing procedures and processes that increased production efficiency by 15% while
decreasing operational costs by over 8%

October 1992 December 1997

Realtor
Reyes & Sansom Real Estate

Responsible for the direct buying and selling of residential property on behalf of clients and customers
Additional customer service duties included comprising current market analysis of homes, assisting clients through loan
process and the preparation of legal documentation such as contracts, earnest money and rental agreements

Results: Produced over $2,000,000 in sales each year from January 1994 December 1997
EDUCATION:

The University of Texas at San Antonio

BA Communications with an emphasis in Public Relations, 1997

AFFILIATIONS:
The University of Texas at San Antonio Public Relations Student Society of America
Chapter President, 1997
The University of Texas at San Antonio Alumni Association
Member
National Association of Chain Drug Stores (NACDS)
Member
National Council for Prescription Drug Programs (NCPDP)
Member
Goodwill Industries
Volunteer