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Diagnose and Troubleshoot Computer Systems
Diagnose and Troubleshoot Computer Systems
Diagnose and Troubleshoot Computer Systems
Systems
Diagnosing and troubleshooting computer hardware error is a process of
determining the cause of error and applying the appropriate fix to eliminate the
error.
Troubleshooting Techniques
It is best practice that we use all the possible software program like antivirus
diagnostics and utilities in troubleshooting computer defects before we start
troubleshooting the hardware component. Most computer defects are caused by
software, hardware or both, displaying the same trouble such as computer hang, no
display, no sound etc.
Troubleshooting should be done in a logical and systemic manner. It is logical that
we check for software errors before troubleshooting the hardware component.
We say that troubleshooting is systemic when we examine and test first, those are
easy to handle without using instruments like visual inspections and use of software
utilities.
5.Backup the needed files and documents then re-install a new operating system (if
not ok go to Hardware Troubleshooting section).
- Serial ATA or SATA connectors are the next generation hard drive
technology, it will replace hard drives using IDE connectors.
NOTE: Use the appropriate PPE. For this demonstration we will use
a hard disk with SATA connection interface
Procedure:
1.Shut down the computer, unplug the power
cord from the power outlet and remove the
power cord from the system unit.
2.Remove the side cover of the system unit,
both sides.
3.Disconnect the SATA interface cable from
the hard disk.
4.Disconnect the SATA power cable from the
hard disk.
NOTE: Refer to your systems manual on how to access the BIOS setup.