Social Learning

Jumpstart
Collaborative Performance
for the Enterprise

Learning and Performance Workshop

March 25, 2010

Thursday, March 25, 2010

 Social Media vs. Email

Solutions That Perform™

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Thursday, March 25, 2010

 Social Media vs. Search

Solutions That Perform™

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Thursday, March 25, 2010

 Social Media

Source: flickr.com/photos/briansolis/

Solutions That Perform™

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Thursday, March 25, 2010

 Source: freephotos.com

Social
Thursday, March 25, 2010
 Source: freephotos.com
Media
Thursday, March 25, 2010
 Social Media

Source: flickr.com/photos/briansolis/

Solutions That Perform™

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Thursday, March 25, 2010

 Source: flickr.com/photos/randa/

Collaborative Performance

Solutions That Perform™

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Thursday, March 25, 2010

 Why Collaborative Performance?

To work together, especially

Collaborative in a joint intellectual effort.

The execution or accomplishment

Performance
of work, acts, feats, etc.

Solutions That Perform™

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Thursday, March 25, 2010

 Then

Solutions That Perform™

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Thursday, March 25, 2010

 Now

Solutions That Perform™

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Thursday, March 25, 2010

 Information consumption

Company Community
Workarounds
Collateral Tasks Advice
Tips & Tricks
Job Descriptions Interpretation
Answers
Environmental Data Judgment
Support
Long Term Goals Coaching
20 Perspective
Appraisals Ability
Requirements 20 Experience
Policies Knowledge Context
Announcements Effort
Skills Opinions
Regulations New Approaches
Company Direction Assistance
Procedures News
Solutions That Perform™
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Thursday, March 25, 2010

 Culture Shift

Solutions That Perform™

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Thursday, March 25, 2010

 Integrated Job Performance Model

Solutions That Perform™

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Thursday, March 25, 2010

 The Trouble with Training Events

Training Training
Event Event

Solutions That Perform™

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Thursday, March 25, 2010

 Entropy Happens

Solutions That Perform™

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Thursday, March 25, 2010

 Organizational Clarity

Process
Centered
Collaboration

Communities Communities
of of
Practice Interest

Solutions That Perform™

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Thursday, March 25, 2010

 Strategy

Solutions That Perform™

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Thursday, March 25, 2010

 Assessment

Solutions That Perform™

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Thursday, March 25, 2010

 Technology

Solutions That Perform™

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Thursday, March 25, 2010

 Then

Solutions That Perform™

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Thursday, March 25, 2010

 Now

Solutions That Perform™

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Thursday, March 25, 2010

 Ambient Information

Solutions That Perform™

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Thursday, March 25, 2010

 Ambient Information

• We get information all the time from the objects around us

• Example:

- A car driving down the road has two types of information for our
senses, ambient and explicit

• Ambient = perceived, yet not necessarily sought out

• Explicit = measurable and specific

Solutions That Perform™

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Thursday, March 25, 2010

 Ambient

Solutions That Perform™

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Thursday, March 25, 2010

 Organizational Clarity

Process
Centered
Collaboration

Communities Communities
of of
Practice Interest

Solutions That Perform™

Page 26 | March 2, 2010 | Copyright © 2008 RWD Technologies, LLC. All rights reserved.

Thursday, March 25, 2010

 Communities of Interest

• Key components:
- Common focus

- Interest based

- Optional participation

Solutions That Perform™

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Thursday, March 25, 2010

 Communities of Practice

• Key components:
- Business reason for being

- Common focus

- Measurable goals or results

Solutions That Perform™

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Thursday, March 25, 2010

 Process Centered
Collaboration

Solutions That Perform™

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Thursday, March 25, 2010

 Process Centered Collaboration

Solutions That Perform™

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Thursday, March 25, 2010

 Process Centered Collaboration

Solutions That Perform™

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Thursday, March 25, 2010

 Organizational Change

EXIT 2A

Changes
Ahead

Solutions That Perform™

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Thursday, March 25, 2010

 Community Management

Source: flickr.com/photos/djfoobarmatt/

Solutions That Perform™

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Thursday, March 25, 2010

 Community Management
Source: flickr.com/photos/nosha/

Solutions That Perform™

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Thursday, March 25, 2010

 spalmer@rwd.com
@scottpalmer

Social Learning
Jumpstart
Collaborative Performance
for the Enterprise

http://www.rwd.com

Thursday, March 25, 2010