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The role of the health and social care worker.

Outcome 1 - Understand working relationships in health and social care.
1.1Explain how a working relationship is different from a personal relationship.
Working relationships are based on formal policies and procedures and
agreed ways of working; these are bound by contracts of employment and
have codes of practice to be followed working relationships are professional
based. My responsibility as a care assistant is to deliver very high standard
services to individuals. This includes support for everyday living. For example,
bathing, dressing, personal hygiene and general domestic tasks. When I am
carrying out all these, I do remember person centred values and this helps
me to be able to do what is right for the client or what the client wants.
Before carrying any activities for the day, I do go through my clients care
plan; follow the team meetings to get all the information about the clients
and the changes. For example if I have arranged with my client that he or she
had to have a shower, then when the time comes they change their mind, it is
for me to agree with them because its their right to change their mind. At
this stage we communicate together and sort something else for another day.
Personal relationships are based on emotions and are informal. In personal
relationships you often share support between each other and feelings and
thoughts as you can be who you are with family or friends. Personal
relationships involve doing things together outside of work.
1.2Describe different working relationships in health and social care settings.
The care assistant role is to make sure that every support they give to
individuals is according to their agreed plan of care; it is their role to provide
the client with good quality of care. They can only do this by involving the
individuals in all decision making and encouraging both their participation
and feedback about the service they are given. It is their role to keep
communication going in the care sector, for example, communicating with
individuals about their life whenever they want to
The role of a care home manager is to fulfil the role of a registered manager
with 24 hour responsibility for managing all services. The care home manager
makes sure that consent is established before any care is provided to the
individuals. They ensure enough help is given to the individuals, who cannot
make decisions by themselves. They make sure everyone who works in their
organization, provides care to individuals in a person centred manner. It is
their responsibility to make sure roles are followed. They encourage all those
who give care to document all the information they have including any
enquires by the individuals. This keeps the organization going care
managers provide motivation, guidance and professional leadership to all
team members.
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Individuals need some support and encouragement from the care assistant so
that they can participate fully every day. They also help the care assistants by
discussing with them and reminding them about the things they previously
did. Some individuals seek support of an advocate to ensure that they are
able to complete their assessments and make their plans
Outcome 2 - Be able to work in ways that are agreed with the employer
2.1 Describe why it is important to adhere to the agreed scope of the job role.
As a support worker I get to know what the individual can do for themselves
and what they need support with. For example, eating, drinking, mobility,
being safe and personal care. It is also a care assistants role to record any
views individuals have. Every individual has the right to be supported to make
their own decision either themselves or through someone else like an
advocate.
When I am helping individuals to communicate what they want in their life, I
do carry out my role in the best interest of the person I am supporting.
Different people need things to be done differently and this is because we are
all different. Individuals can choose how they want to live their life; my role is
to support them, not to tell them what they should do.
I know that working with individuals is about working together rather than one
part dictating everything. As a carer I do support individuals to receive care in
a person centred manner, this is by putting the person at the heart of
delivering support for example, there are some people who like having
showers after every other day. Others prefer to have showers every day, in
this case I do what they want to be done not treat them as a group. I like
encouraging individuals to do things for themselves as much as possible,
when clients are included in every sort of care they are given, they do want to
participate more. This is because the care they are given is their own choice.
Treating individuals with dignity and respect is my first priority - having these
values and taking them on board guides me to do everything right and
prevent abuse from happening, as required by my job, my employer and the
law. ..This helps me to provide services at a time and in a way that suits
individuals.
Outcome 3 - Be able to work in partnership with others.
3.1 Explain why it is important to work in partnership with others.
It is important to work in partnership with others as it provides a continuity of
care for the resident.
3.2 Identify ways of working that can help improve partnership working:
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If care staff, families, GPs and medical staff all record and keep notes
properly then care plans can be adapted as necessary, this means a
continuity of care is established for each client.

3.3 Identify skills and approaches needed for resolving conflicts:

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need to be able to keep calm

must not voice my opinions on the situation
must be diplomatic and able to compromise
should listen carefully to each individual
must be able to approach any conflicting situation in a professional manner

3.4 Demonstrate how and when to access support and advice about: partnership
working and resolving conflicts.
I would access support and advice firstly from my line manager or colleague
working with me, also from the company policies, codes of conduct and
procedures.