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Applicability of ITIL Divided by Industry 20000academy en
Applicability of ITIL Divided by Industry 20000academy en
This is the list of most common issues ITIL implementation addresses. Some of the issues are typical
for particular industry, but that doesnt mean that it is not found i.e. applicable to other industries.
Area
ITIL
Industry
All industries
Issues to resolve
IT department has problem with
roles i.e. functions descriptions and
respective responsibilities
ITIL
All industries
ITIL
All industries
ITIL
All industries
ITIL
All industries
ITIL
All industries,
particularly in
Retail and
Telecomm
All industries,
particularly in
IT Service
Provider and
Telecomm
IT Service
Provider
ITIL
ITIL
v 1.2, 2014-04-18
2014 EPPS Services Ltd www.20000academy.com
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ITIL
Financial
Government
Pharmaceutical
ITIL
IT Outsourcing
ITIL
IT Outsourcing
ITIL
Financial
Telecomm
v 1.2, 2014-04-18
2014 EPPS Services Ltd www.20000academy.com
Implement Information
Security Management and
Access Management
process according to ITIL
Implement Business
Relationship Management
according to ITIL
Implement Service level
Management according to
ITIL
Implement IT Service
Continuity Management
process according to ITIL
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