Brenda L.

Little

Driving excellence in financial and operational

performance through analysis, planning, and
proactive leadership

Temple Hills, MD 20748

(301) 651-5359 brendalittle@verizon.net

DIRECTOR OF FINANCE & ACCOUNTING

Revenue Assurance Revenue Management Billing Administration
Bottom-line-focused business leader with a time-tested record of expanding top-line revenue, boosting
productivity, reducing operational costs, and enhancing customer service quality in recurring revenue,
subscription-based business environments. Solutions-oriented, technically savvy problem solver, adept at
implementing processes, controls, and system enhancements for improving the accuracy and integrity of
financial analysis and reporting. Dynamic team builder and leader with a talent for inspiring top performance
at all organizational levels. Catalyst for driving new levels of enterprise value, with a history of superior
performance managing multimillion dollar contracts and financial operations.
Selected Career Achievements
Productivity Enhancement & Cost Reduction: Increased department productivity by 70% at intersections,
Inc. while contributing to a 25% decrease in operating costs, through continual program improvements
and implementation of new software application conversions.
Process Automation & Streamlining: Automated daily workflow for subscription billing, which facilitated
the ability to upload 400+ journal entries to the general ledger.
Vendor Management & Negotiation: Built and managed relationships and negotiated contracts with
major vendors, including JPMC, First Data, Bank of America Merchant Services, PayPal, Verify,
CyberSource, and Vantiv.
Root Cause Analysis & Issue Resolution: Successfully reduced credits by 50% at Verizon, generating $13M
in savings, by proactively addressing client issues correcting flaws in client business models.
Billing Administration: Administered and controlled commercial billing operations at Intersections and MCI
with 18 distinct billing systems, 37 monthly invoice cycles, and $200M+ monthly revenue.

Signature Competencies and Strengths That Drive Results

Team building, Leadership & Development

Vendor Management & Contract Negotiations
Cross-Functional Collaboration
Strategic Planning & Execution

Vendor Management & Contract Negotiation

Root Cause Analysis & Issue Resolution
US GAAP Accounting

Revenue Assurance & Revenue Retention

Business Process Improvement
Automation & Streamlining
Billing, Accounts Receivable & Revenue Reporting
Financial & Accounting Policies & Procedures
Federal Billing & Audit Support
SOX Compliance

Leadership Progression & Accomplishments

INTERSECTIONS, INC., Chantilly, VA

2008 to 2015

(NASDAQ: INTX) Leading provider of consumer and corporate security and identity risk management services,
recognized as a preferred partner to major financial institutions across North America.

Director of Finance Revenue Assurance, Billing & Accounts Receivable

Brought on board to improve accounting accuracy for multiple financial processes within the existing
financial system. Led the implementation of new processes that increased workflow efficiency,
enhanced productivity, and improved the quality and accuracy of financial, billing, and accounting
data for the corporate office and 4 subsidiaries across different lines of business. Managed revenue
recognition and accounts receivable functions, in addition to overseeing billing and contract
compliance for client subscription services and wholesale accounts. Directly managed, trained, and
coached team of 20.
Increased department productivity by 70% through establishment of multiple new processes and
testing procedures, in addition to comprehensive business policy enforcement.
Developed A/R sub-ledger and automated subscription billing workflow process, from batch file to
production database, which enabled daily upload of 400+ journal entries to the general ledger.

BRENDA L. LITTLE RESUME PAGE TWO

Contributed to a 25% reduction in operating costs through development of new standards,
continual program enhancements, and implementation of multiple new software application
conversions.
Built and managed relationships and negotiated contracts with vendors including JPMC, First Data,
Bank of America Merchant Services, PayPal, Verify, CyberSource, and Vantiv.
Provided technical input and system requirements for the development or modification of financial
applications.
Improved month-end close time from 6 to 4 days, a 33% improvement.
Coordinated monthly, quarterly, and annual SOX audits with internal and external auditors.
VERIZON BUSINESS, Ashburn & Arlington, VA

2001 to 2008

(NASDAQ: VZ) Business services division of the largest wireless communications provider in the U.S., which is a
corporate component of the Dow Jones Industrial Average.

Senior Manager / Federal Government & Commercial Contract Compliance (2003-2008)

Planned and executed all aspects of contract compliance and financial management, with a focus on
verifying data integrity and fueling growth for the Revenue Operations Group. Partnered with
stakeholders across diverse functions to promote billing quality and streamline fiscal operations. Reviewed
and audited contracts for terms, pricing, conditions, and compliance with Federal (FAR, WAWF,
COSTPOINT), and SOX controls. Managed dedicated team of 35.
Played instrumental role in growing monthly revenue stream to $93M by implementing measures for
protecting and enhancing incoming revenue.
Reduced credits by 50%, a $13M savings, by performing root cause analysis to implement corrective
solutions to long-standing problems with client contracts and improper system setups.
Led the development of customized solutions and reporting packages for addressing and meeting
changing client billing needs.
Served as a trusted liaison across multiple departments and teams on matters related to existing
operations and new initiatives.
Received the companys highest award for Excellence in Service on 7 separate occasions.
Coordinated monthly, quarterly, and annual SOX audits with internal and external auditors.
Senior Manager / Internet Wholesale Finance (2001-2003)
Spearheaded and led efforts for increasing contract compliance and ensuring the timeliness and quality of
billing administration and procedures for Wholesale Internet contracts. Managed accounts receivable and
recorded accounting and expense accrual entries. Partnered with cross-functional teams to design
customized invoicing and reporting packages, facilitate daily operations, and expedite issue resolution.
Managed team of 15.
Sustained and strengthened a revenue stream of $100M.
Participated in strategic planning decisions and provided expert input that supported future billing
strategy, system enhancements, and policy revisions.
EARLIER CAREER SUMMARY: Steadily progressed through management roles with MCI Communications,
(since merged with Verizon) within the functional areas of Revenue Reporting, Process Analysis, and
Financial Operations.

Education, Training & Technical Skills

Bachelor of Science, Accounting Howard University
Associate of Applied Science, Computer Programming/Management Durham College
Certificate, Lifecycle Coaching Landmark Education
Certificates, Leadership & Communication Dale Carnegie
Microsoft Dynamics: GP & SAP
Microsoft Office: PowerPoint, Word & Outlook
MS Excel: Macros, Pivot Tables, V Look-up
WAWF, Cost Point