Garry J.

Knowles
16 William Street
Summit, NJ 07901
(908) 277-1758
garry.knowles@comcast.net

SUMMARY and SKILLS:

I worked for the same company for 28 years and as the product changed I would take courses
both structured and self study to become certified and make myself the go to employee. I have
12 years experience in Norstar Key and BCM systems I have a strong electro-mechanical
understanding and can repair to the component level using a VOM and oscilloscope. I have run
miles of cable over the years I do clean and professional work and meet the building codes.

EXPERIENCE:
Black Box Network Services-Voice Services Division, Mt. Laurel, NJ (1978 – 2007)

Surveyor (2009)
Performed surveys for commercial property for Comcast, locating taps within reasonable
distance to customer’s building. Drew diagrams detailed diagrams of telephone poles locations
and telephone pole identification number.

Telephone and Surveillance Technician (2008)

Installed Lucent key phone and surveillance systems. Ran cable mounted video cameras and
equipment and programmed surveillance and telephone systems.

Resident Telephone Technician (2001 – 2007)

Serviced over 40 Norstar key, and BCM systems for Essex County, NJ including Voice Mail.
Performed move, add, and changes moving phones and systems to different rooms, floors, and
buildings. Down loaded patches from Nortel web site and up loaded to phone systems.

Field Telephone Technician (1995 – 2001)

Serviced Nortel Key Systems in Union and Hudson Counties. Installed new systems, cabled and
programmed sets up to 60 phone system.

Senior Field Engineer (1992 – 1995)

Installed and maintained Key Systems, DV-1 a data voice system 10 years ahead of its time, ran
miles of cat3, cat,5, cat6 for phone systems, networks, paging and large Conferencing Bridges,
both T-1 and analog lines for national accounts for BJ Wholesalers and Staples. Intergraded all
the systems and trained customers on setting up conferences, monitoring the meetings, using
the paging, and all of the aspects of the phone system.
Senior Field Engineer (1990 – 1992)
On special assignment, testing Nortel PBX voice, data, and alarms for N.Y. Transit Authority
Subway System. Forcing alarms such as smoke, doors open, and channel bank alarms to the
command center.

Senior Field Engineer (1978 -1990)

Maintained 25 Keybatch customers in northern N.J. this included disk hard drives, high speed
drum and, band printers, high speed card readers, card punch, modems, monitors, and
magnetic tape drives. I would travel to sites in other states as tech support for making
adjustments on disk drives such as cats-eyes and data burst, duration of hammer flight times
on printers, pick pulses on card readers using an oscilloscope. I would repair hammer driver,
buffering boards, and power supplies to component level.

Bench Technician (1975-1978)

Repaired AM-FM 8-track, cassette, televisions both tube and solid state and C. B. radios to the
component level. I also would set standing wave ratio for C.B. radios. Now it is cheaper to buy a
new one then repair it. I still fix old pre-amplifiers and high powered amplifiers, impedance
matching transformers and part numbers for older amps are hard to find, but if it is a Marantz it
is worth repairing.

EDUCATION:
DeVry Technical Institute, Woodbridge, NJ October 1978
Electronic Technician Diploma
4.00 GPA - Valedictorian

Union County Jr. College, Cranford, NJ June 1972

Pre-Engineering